Yanwen’s earns a 1.0-star rating from 549 reviews, showing that the majority of international shipping clients are dissatisfied with logistics services.
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doručení zásilky
Navzdory tomu, že zásilka byla dle systému doručena, v realitě k jejímu doručení nedošlo.
Číslo, pod kterým byla zásilka údajně doručena, lokální doručovatel nezná. Číslo, pod kterým zásilku údajně převzala rakouská pošta neexistuje. Zákaznický servis stále opakuje, že reklamace není možná, pokud nedodám papírový doklad vydaný lokální poštou o tom, že mi zásilku nedoručily. To však není možné, když dle jejich záznamů žádná zásilka neexistuje.
Mé požadavky na informaci o doručovací destinaci konkrétnější než stát, požadavky na kopii podpisu předání, zákaznický servis ignoruje.
Přeprava neodpovídá systémovému popisu, chybí detaily jednotlivých přepravních kroků, včetně celního řízení. Situace je v řešení celých 22 dní bez jakéhokoliv posunu.
Number: UH089058962YP
Package status: Delivered (22 Days)
Country: China -> Czech Republic
[protected]:56 CZ, Complete delivery
[protected]:09 CZ, Out for delivery
[protected]:03 CZ, Special delivery times / booking in
[protected]:56 CZ, Refusal
[protected]:56 CZ, On hold
[protected]:56 CZ, Delivery Partner Scan
[protected]:29 CZ, Delivery Depot Scan
[protected]:15 CZ, Self-pickup consignee
[protected]:16 CZ, Out for delivery
[protected]:01 CZ, Delivery Partner Scan
[protected]:52 CZ, Destination Scan
[protected]:45 CZ, Destination Country - Arrival
[protected]:09 International shipment release - Import
[protected]:09 SK, Package data received
[protected]:41 Port of destination - Arrival
[protected]:32 Port of departure - Departure
[protected]:41 Yanwen facility - Outbound
[protected]:24 Last mile=> Austrian Post, Tracking number 158285600007843064253341
[protected]:41 Processing information input
[protected]:41 Yanwen Pickup scan
[protected]:48 Order processed by shipper
Desired outcome: dohledání a doručení zásilky
Item not received
My item was displayed as being delivered but only stated Melbourne. I had no correspondence to state where it was left and too date have gone to multiple post offices and they are unable to locate the item as the tracking number is not an Australian post tracking number. The item was not cheap and was a gift for a friend. It is causing me to have severe anxiety
Desired outcome: Item located and delivered to my address
Package from supportvips.com
Hi, I’m waiting on a delivery that suppose to with your company, I have placed an order last November from Revomadic, but didn’t received up to this moment.
The order was a: Package Contents
x2 Revo™ Smart Cupping Massager - Black / Upgraded (12-Level Intensity)
That’s is the last Tracking number I have: UG588928621YP
Can you please give me any updates?
Thanks
Francisco Neto .
[protected]@mariosukata.com
2 cabinets order # [protected]
I order 2 cabinets on Jan 21st and the advertisement said shipping would be less than a week to get here. We waited and waited. We tracked them all the way. I even emailed and got a email back assuring me they were on the way. We finally got the tracking on Feb 11th to our community mailbox, which I thought was weird, should of been to our home. My husband went and checked and we got a box of socks instead. This has to be a joke. Where are our cabinets?
Desired outcome: I would like the cabinets please, I paid for them!
Delivery of products
Both items that I ordered have not been delivered. First number is ug87360223yp site tells me it was delivered but not to my address. 2nd one is ud605369160yp tracking said it is in kansas for 4 weeks of the side of the road. If I do not get my products send me a refund. Thank you
Desired outcome: A refund will suffice
UD605369160YP / UG873602723YP
order says delivered but never arrived
I ordered a poster on December 4, 2022. Expected delivery was from December 2022 to January 13, 2023. I go to check the progress as i have yet to receive my package. All sites are saying that the package was delivered on January 5th at 1:50 p.m. I have a ring and my mail didn't come till 2:23 and there was no package. No sites are allowing me to file for a refund and I'd truly just like my package. Any help or communication as to where my package would be greatly appreciated.
Tracking ID: UG769017530YP
Desired outcome: my package in my hands or a full refund including the shipping fees I paid for
Product stuck in Outbound UG842227838YP
Sir,
my product was shipped through your courier service (UG842227838YP) on January 6th, on 9th it showed Outbound, and it is stuck there till now. I have never had such experience with Yanwen, Normally the packages leave for departure on the same day that they are Outbound. Please look into this at your earliest convenience.
Yours Sincerely
Srijan Biswas
Sir,
my product was shipped through your courier service on January 6th, on 9th it showed Outbound, and it is stuck there till now. I have never had such experience with Yanwen, Normally the packages leave for departure on the same day that they are Outbound. Please look into this at your earliest convenience.
Undelivered package
I ordered a package online on the 30th November and got a tracking number then the carrier changed to yanwen so I've been tracking my package for the past 2 weeks and today it states that my package has been delivered but it hasn't. Where is my package? tracking Number: UG755565275YP
Desired outcome: Receive my package or a full refund.
JJD0002231046798669
I would like the refund for this product.
It was stated that it is a good waterproof quality
I placed it in the kitchen . They started to fall off within two days .
There was not address where I could send this stickers to. Please may I have a refund of £51.92
Kind regards
Maonocaster Lite AM200
Ordered this product on November 17, started receiving emails from [protected]@ maonocaster.com on November 22 that product has been shipped by Yanwen, and given a tracking Number UG722971103YP. I added AfterShip (Yanwen) to receive updates. I started getting mad when received email from Angeka that i would have to pick up package or it would be returned. I emailed where from and got no response. My package was suppose to be delivered to my residence. AfterShio message on December 1 at 9:55 am, said it would be delivered on December 1 within 3 to 6 hours. No package received. I want my package. I feel I've been duped by Maono and Yanwen.
Desired outcome: I want my package or a return of my money.
Proof of vat payment ioss code
I ordered a medical device which was shipped by your company. (arrival code in Finland: SP088926145FI. I had to re-pay the VAT in Finland as your announcement did not include IOSS number for this shipment.
The mail service of Finland which shipped the parcel in country stated also that VAT has been already paid. However, the Customs did not approve, and I had to repay.
Desired outcome: To be refunded for the VAT.
Yanwen delivery and tracking
According to multiple sources where I have used the tracking information provided to me by 2 different companies I have ordered goods from my 3 orders have been delivered. If they where I'd love to know to where. $300.00 may not seem like much to a big company but in the case of some of my economic issues it is a huge outlay. I am a senior citizen who is handicapped and trying to live on a pension. I am house bound so I have really counted on companies to deliver my needs
Desired outcome: I'd love my orders or the money I laid out for them
BBQ
This is the movement of my parcel. I have been told it is in the uk? My email address is: [protected]@hotmail.co.uk
S00000266547012（Latest Tracking Number:0B0513025000D54299299）These are my tracking numbers,
package_status
Leaving from departure country/region
Carrier note: Hand over to airline
[protected]:15:00 GMT+8
Arrived at departure transport hub
Carrier note: Received by line-haul
[protected]:20:56 GMT+8
[Xiaoshan District] Processing at sorting center
Carrier note: Outbound in sorting center
[protected]:08:04 GMT+8
[Xiaoshan District] Processing at sorting center
Carrier note: Inbound in sorting center
[protected]:59:55 GMT+8
Received by logistics company
Carrier note: Accepted by carrier
[protected]:09:49 GMT+8
Desired outcome: I need my BBQ to be delivered without delay I have waited over two months
Waiting for a package for one year. Package non delivered or lost yanwen not responding to emails.
I made a purchase online at TERRE_ROUGES one year ago. They told me and gave me a tracking number but now the number expired, YANWEN is not answering my emails. I'm waiting for a package to arrive, it's been ONE YEAR! I've tried to contact Yanwen via email several times but absolute no response. I don't know what else to do. I'm kind of desperate! ONE YEAR! What I'm supose to do? I'm completely powerless. The seller is not answering my emails, but they took my money... Please help.
Desired outcome: YANWEN I will really apreciate an answer. And if they lost the package be honest and tell me and tell TERRE_ROUGES so they can reimburs me my money. I want my product or my money back.
Tracking unreliable/Package hasn’t been delivered
Ordered photography equipment off of the Ambitful website, tracking number does not work. I have been waiting to receive my items for 2 months now. Contacted Ambitful their response is that the items were already shipped to the carrier (Yanwen). Have emailed Yanwen twice and no response. There’s no way to track my package nor cancel it’s literally a waiting game.
Desired outcome: Would love to receive to my items since I am not able to cancel my order.
I accidentally bought a fake product and I can't even return it
II accidentally bought a fake product and I can't even return it. i bougtht a carhartt bag of of fruugo, it's clearly fake, but I cannot find where i should return it to and if i can get my money back etc.
my fruugo order number: [protected]
the place it says my pakket has come from is:
Liang Zhi e-commerce Co.Ltd.
Wenzhou Bajiao Street No76
610016 Wenzhou
China
Desired outcome: I want my money back and a clear description of where i should send the product to return it!
No return address for Item bought on line. Foshan Billia Technology Co., Ltd. is this how you do Buisness?
I sent the order 26th August 2022, recieved it 5 September 2022.The item I ordered from a Facebook advertisment needs returning. As usual, no return address, no paper work, cannot contact commpany. This needs to stop. Orders should be backed by a real return address. No use to returning to China, they hold the item in thier postoffice, but are never collected. Great scam but this has put a stop to my extensive buying from any company from China.
You are discredited in my books and really should try and work out your policies, with honesty.
Just in case a human being sees this complaint and feels the need to follow up my disapointment, 1dave.[protected]@btinternet.com: nums=UG571493903YP.
Desired outcome: I would like a refund and an English address to return item please.
Items not delivered as yet and it's been 1 month.
My shipment has not arrived as yet. No information or contact number for yanwen south africa. My parcel is needed urgently. Mumtaz KHAN-
VR472467955YP THAT'S MY TRACKING NUMBER
Desired outcome: I need my courier delivered immediately
A mini camera
I bought a camera that attaches to cats collars to see what they are doing, I ordered this over a month ago and am still waiting for it to be delivered, the time taken for me to receive this item is beyond a joke yes I understand Chine - United Kingdom is a long distance but I'd have thought it wouldnt take this long.
The tracking number has been provided also - UG535172702YP.
I would like to know when I will receive this item.
Thanks.
Desired outcome: My parcel to arrive and something possibly as a apology for the wait.
Deliver the package?
package has been stuck at {Your package is being cleared through customs.
Arrive at sorting center in destination country
Import clearance success} since May 17, that was over 2 months ago?!?!?!
YANWEN: UT372422369TH
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Yanwen Contacts
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Yanwen emailsinfo@yw56.com.cn100%Confidence score: 100%Supportmarketing@yw56.com.cn98%Confidence score: 98%sales
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Yanwen addressLantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
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Yanwen social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 23, 2024
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