Yatra Online
Reviews and Complaints

As someone deeply familiar with the travel industry, it pains me to see the consistent negative experiences shared by customers on various platforms. Yatra, once a promising name in the travel sector, seems to have fallen from grace. Reading through the reviews, it's evident that issues range from misleading information to poor customer service and even booking discrepancies. The lack of transparency and accountability is alarming. As a fellow traveler, I urge you to exercise caution when considering Yatra for your travel needs. Your journey should be filled with excitement and joy, not frustration and disappointment.

Yatra website has an offer in place, where you can get ECASH points on the bookings that you make. This ecash ( as they say) can be used to pay for your next flights. I booked an international flight using yatra and got around 4500 ecash as part of my transaction. Next time I go to book a domestic flight and try to use that ecash; surprise; I can't use all of my ecash; but just a part of it. This is just a flawed system and will leave you cheated. Please read all the details carefully about ecash discounts (if you can find them) before booking.

Very good website for making a trip plan along with hotels and your favorite tour packages for your favorite spots.

Yatra representative will call you within the next 2 hours from ***3924 Alternatively, you can call us on ***924

I want to reschedule my flight from ORLANDO to Mumbai but YATRA. COM Tried calling [protected] between 9 am to 6 pm for rescheduling my ticket from Orlando to Mumbai

But this number is never attended .

VIMAL THOSAR BOOKING REF NO [protected] TICKET NO 125-[protected]-20 AIRLINE PNR WEL8R5

UDAY CHITALE BOOKING REF NO [protected] TICKET NO [protected] AIRLINE PNR 59NZRK

NEW TRAVEL BY FLIGHT British Airways BA - 4876 10 January 2024 2 Adults

ORLANDO TO MUMBAI

United Airlines refunded to Yatra more than a month back. Yatra did not refund to me. I have sent bank account information and cancelled check many times.
Everytime I send mail to customer service, they give copy paste reply asking for bank account information and cancelled check

Yatra ref: [protected] United Airlines PNR: F0P0LJ

Yatra refund complaint 6291556794 all on this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. The page consists of 4 mandatory fields: company name, product/subject of a complaint, details and category. Address of the company where incident took place is optional, but highly recommended to be filled as well.

Upon submitting a complaint, if it's against a specific company, we will notify it via e-mail and hopefully

I was Booking a Train Ticket Today And they deducted the Amount of Rs 11348/- frommy bank account and my Ticket Transaction was not successful but the Money was Debited from my account and i have swnt them 3 Mails.. Still they have not Given me any Reply.
So i am going to File a Case soon

I have booked tickets through yatra.com to srilanka, due to covid19, indian government has asked the citizen to stop travelling abroad, I am unable to cancel my tickets on your platform

Kindly refund my money as soon as possible

The directives from the government have clearly mentioned that airline should provide refund and hope yatra will pass on the benefit

Yatra reference ..[protected]..

As Air India has cancelled all flights to Rome, due to covid-19, and no one at yatra has bothered to contact me...I have sent you email, filled your stupid forms, phoned your overworked, mentally incapable staff at support..

As the Air Minister has even publically announced that people should be getting whole refunds.

So then yatra….what are you going to do….as you have not bothered to do anything

The airline cancelled my flight and I chose for a full refund. Airline sent me the email having details of total amount to be refunded.
The booking was as made through Yatra.com, I had to request yatra to claim my refund.
Yatra as per policy charges Rs. 400 per person for even claiming the refund.
I feel that this is completely unfair when Yatra is again cutting part of refund amount which the airline is ready to pay back and when the cancellation is not made by the customer in Yatra.

Airline PNR : BK3C3N
Flight : IndiGo(6E - 746), Kolkata to Pune
Refund amount from Airline : INR 5902.00
Refund amount from Yatra : INR 5652.00
Yatra Ref Number : [protected]
Date of Booking : 26 Sep'19

Desirable Resolution : As it's not the customer's choice to cancel a ticket, I want the whole amount from airline to be refunded (INR 5902).

Thank you,
Ashim Chakraborty.

have booked for 1dec to 3 dec in courtyard Marriott in madurai. Even while confirming my payment I have checked and taken screenshots. After my payment it tells me I have confirmed booking for goa on some other dates.
I really dont understand whts wrong with ur app. But this morning its has wasted a lot of my time . I have tried to call ur call center even she cant help much asking me to go back to your app to cancel my booking.
Now it's not refunding full amount. For no mistake of mine I have been penalized by yara

H team,

I have not received any support regarding the jet airways cancelled ticket bearing reference no.[protected] booked on February from Hyderabad to London round trip for 2 (myself aged 78years and my wife aged 69years). Jet airways has given necessary comments to yatra regarding full refund but Yatra.com company is not even responding to my follow up email for refund even after 4months and my booking is not shown Ng on their website either. No one picks up call and not a single customer care number is working. I am contemplating legal actions against this gross misconduct against 2 very senior citizens and i have to approach the consumer forum.

Please help me receive my hard earned money.

Regards,
Prabhakar Rao T

Another disgusted customer here. I booked a package to Thailand for my mother who is aged 76 years on a group tour. Ref No: [protected]. Package is from 10th July 2019 to 14th July. Four nights and five days. She has been charged 38, 000. After her arrival at the airport she was not allowed to check in her baggage. She was so scared and worried and went through so much trauma as Yatra had not payed for baggage.She had to pay 2, 500 to check in baggage that hardly weighed 14kgs.
Right now I got a call from her from Bangkok stating that they are not taking her on any sight seeing in Bangkok and she is free for two whole days.They promised half day city tour, when I asked customer care they said they took them to some art in paradise in Pattaya. How can they change the itenerary without informing us? This is cheating and Yatra is the worst travel company ever. I have travelled with so many travels but never have I come across such a horrible company. My mother is now alone and so disappointed, and helpess. I want Yatra to compensate for this emotional trauma.

I have booked the bus in Yatra website using the gift voucher. Then I had to cancel it due to unexpected situation. Cancellation was done on April 24th. After that I have emailed & contacted their customer support almost 20 to 25 times. Whenever, I call they used to say the refund would be processed in 2 to 3 days. But so far nothing has been done. Pathetic service I ever received from a company to their customers. Irresponsible team they have . I stopped following up with them as there is no point in doing so. I will never book anything in Yatra going forward.

i have booked my holiday for bhutan. they have not done my single booking properly. i have to wait every where for 2-3 hour. i have to give them call for my booking. which lead my mobile bill for 25000/- .

Yatra/ it employees have completely spoiled our entire trip and caused us mental agony and harassment which cannot be described in words. I claim refund of 50% of amount of tour package I paid to Yatra for the physical and mental
harassment we went thru because of Yatra. and 25000/- of mobile bill. Yatra & its employees for deficiency in service, cheating and breach of trust at your costs and risks.

We paid money for 5 star hotels, private taxi and tour guide but received none of these. They had written it wrong in the itenary and when we complained about it, we were assured that the agent in Thialand was informed everything and we would receive all the services we had paid for. But we got none.
The Yatra reference number was YA19047448.
We paid ₹63, 500 for a 7 day trip to Thialand excluding the flights. This amount was paid for hotels, private taxi and tour guide. The services we received were hardly worth half the amount. Our whole holiday was ruined and we tried calling the agent Utsav, who was dealing with our case, he did not response at all. He saw the messages but did not reply and when we tried calling him, he switched off his phone. This is so disappointing.

Booking reference m57w3p I had cancel my flight of my 2 member ruma bhatwal and shruti bhatwal from srinagar to mumbai. Flight cancelation penalty had been removed from goair please refund my full amount of rs 6000 from goair as already for same pnr m57w3p yatra.com had deducted rs 400 per person which I had received refund. Request to refund complete amount of rs 6000/

With regards
Rahul bhatwal
[protected]

I booked a multi city route with yatra.com involving three cities.
They booked 2 flights out of three, and mentioned that they would call me back in 2-3 hours to have this sorted. They did not call.
I called them the next day to check the status and they asked me to either get a partial refund of the 1 flight or pay an extra amount to confirm booking this booking.

Looking back at this, I make the booking with full payment as a mark of acceptance of a transaction provided to me by yatra. By doing so I kept the terms of the transaction. However, once paid, Yatra.com asking for more money is a breach of terms and trust and should be held liable for cheating. This particular episode has happened to me twice out of the only 2 times that I have dealt on Yatra.com. I consider this amounting to online fraud and requires serious action.

Please avoid Yatra.com as much as is possible.

Yatra.com is a cheat company. I booked for executive room in 3 star hotel in ahmedabadand paid online. I got hotel voucher and confirmation from yatra.com. After travelling for 800km, when I reached to the hotel at 11pm, the hotel denied my booking. After an hour of waiting on call with yatra, they first asked me to find another hotel on my own (I have 7 month old baby with me) when I didnt agree, they found a hotel for me. After reaching to the new hotel around 2am, I came to know it was 1 star dodgy hotel, rooms were filthy, washroom was unhygine, towels were used, bedsheets were used, blanket didnt have any cover! It was horrible experience. I checked out at 8am without shower or brushing my teeth. I have never stayed in such a hotel. After I complain the next day and asked for my money back, they changed my booking id and their advisor told me that I had chosen that hotel and there will be no refund issued to me. There were number of calls and emails with uneducated, insane advisors. Finally they offered to give me the difference back (difference of what I booked for 3 star and tariff card of d garde hotel). They emailed me stating the dgrade hotel booking id (the booking I never did) and mentioned as a compensation they will give me 1100 rs (which is actually the difference of room rate). 4 days after the email, they are still not giving me money. Yatra is cheater. Even people in india should avoid it. If yatra ceo stays in the hotel with his 7 month old (where there is no hygine) they forced me to stay, I will pay that money to yatra ceo. Money is nothing, but neither me, my husband or my 7 month baby deserved what they did to us. Plus no apology from yatra, they dont care after they get the money. I am british and my baby got allergic reaction after staying in the room. So if you are foreigner or nri and dont want your family to suffer avoid yatra at any cost

I was booked in to Hotel Ashlesh in Manipal for 16th Nov 2018 night (Yatra booking reference number [protected]). Booking was done on 13th Sept (through my son's Yatra account). I was unceremoniously shunted out to a smaller hotel with no facilities and a much poorer room, quoting 'Overbooked' at Ashlesh.

I had to perforce use the second hotel as I had no other option as I was in Manipal to attend my son's convocation and all hotels were fully booked. Hotel Ashlesh told me that they had advised Yatra to stop taking bookings for them sometime in August itself as they were fully booked.

This is a total rip-off. Yatra makes their money (commission on the higher tariff room booked through them), Ashlesh makes their money (difference between rate at which their room was booked and what is paid to the smaller hotel), the smaller alternate hotel makes their money (they get bookings they would otherwise not get and possibly at higher than their normal tariff).

The customer gets ripped off by all three. I don't think I will ever again do any booking thru Yatra.com and I intend to let others on social media know of this massive rip off by Yatra.com.

From reviews and complaints posted online on various platforms by large number of aggrieved users, this appears to be standard operating procedure for Yatra.com. I am surprised they continue to be allowed to operate this scam with impunity despite the large number of complaints. They should be shut down for this reason alone.

I booked hotel through yatra.com. The following are the details.

Date of booking: 20-Oct-2018
Reference Number - [protected]
Hotel Confirmation Number - YAT0005812311
Name of Hotel: Haveli Backwater Resort by Club Oxygen, Alleppey, Kerala
Booking Details:
Check In, Fri, 26 Oct 2018 | Time: 02:00 PM
Check Out Sun, 28 Oct 2018 | Time: 12:00 PM
The yatra.com was supposed to confirm bookings with Hotel on 20-Oct-2018.
We reached hotel on 26-Oct-2018 at 09:30 p.m. We found that yatra.com had not confirmed the booking with hotel. As such the hotel staff was not allowing us to check-in. We had to contact yatra.com several times. At least 10 phone calls were made. After wasting 3-4 hours, finally yatra.com sent email to the hotel management regarding our booking. You can check online records. Since the booking was not made prior, the cleaning of rooms did take time. Also we are not sure whether the booking for the same category was allocated as it was done on 11th hour. Also we have to compromise with our dinner. It was complete mental harrasement and struggle even after online prior booking 7 days before. I sent several emails to yatra.com in this regard. They are not refunding money to my account. Rather they refunded Rs.1, 000 amount to some other account. It was same issue but with different booking made through different account and for different room. They are saying that Rs.500 is refunded to some different account. How can they refund only Rs.500 and to some different account and for some different booking. What should I do? Who will take care of consumer issues faced by consumers in e-commerce industry. Where should we complaint? Give me complete refund. Further fine penalty to yatra.com. Help the helpless customers in e-commerce era.

I'm still waiting from 5 days for you reply but still condition is that your company is relaxed and not even reply to my email.
Same issue again I'm try to book ticket but again ticket is not booked and ecash was deducted from my account reference no are [protected], [protected] seriously today i feel very bad and upset by using yatra .com bcz in one train tickets was finished. This time I want my refund in my account not as a ecash because whenever I'm using ecash the tickets was bot booked and after thus issue i never use yatra.com seriously.
Date of Transaction : 23/10/18 and 24:10/18
Payment mode (Credit Card/Debit Card or net banking) : Ecash
Bank Name : Yatra ecash
Amount Charged : 671* 2=1342
Transaction reference provided by bank = [protected], [protected]
Email ID (Used while booking : akshaymalhotra.[protected]@gmail.com
I was try 2 times but both time ticket was not booked and money was deducted from ecash i mantion both references and i very upset by using yatra bcz in one train ticket was finished.