Yatra Online
Reviews and Complaints

When I booked the Domestic offer I have been assured from shiftthoughts.com/ yatra.com side that I will get domestic flight offer worth of 22, 000/- .So many terms and conditions on Vouchers which they have sent to me which was never explained me on phone.
They told me the offer is for domstic flightbooking at initial call made to me and i agreed upon that and paid rs 6616 .Instead of 22, 000 of flight voucher, they provided me voucher worth of Rs2000.
Voucher worth of Rs18, 000 for holiday packages which I didnt asked for.
In simple term I was interested in domestic flight vouchrs worth of Rs22, 000.
Its cheating.Its like You have orderd Pizza and you will get paratha, cake

I am sure yatra.com using third party like shiftthoghts.com to sell thier product so that nobody will point fingr at yatra.com.
My number is [protected] and As I am not getting proper response from yatra.com/shiftthoughts.com(cheaters), I want to drag them to consumer court.please join hand with me
Regards
Manashis

I had booked the international flight from Srinagar to Riyadh (Saudi-arabia )under Yatra Refrence no.Y9AHGP
flight date is 15 june 2011 in the name of Irshad ahmad wani, when i travelled from srinagar to Delhi, i got very much shocked at delhi airport when i heard that the flight from Delhi to Riyadh will not opearate today.
i got helpless at delhi airport to arrange the new flight reservattion none has helped me to get out come from that matter... & same time i called one of the customer care of Yatra.com & got the information that the flight has been cancelled due to some reasons & you will get full refund of your ticket amount...
Why the travel agency has not informed me earlier, so that i will not travel from srinagar to delhi too ?
why it has been happen by these airlines ?
Now i want my full refund amount plus penelty for not information..

Hi,
I am Sanniv Banerjee. I tried to book train from Yatra Website (Train Name- Ganadevata Express, departure date-28/05/2011) on 18/05/2011, but the booking cannot be completed due to technical problem. But the amount has been deducted from my HDFC bank account. My Yatra Reference number is WCC6PE. Yatra has assured that the money will be refunded soon. But then they said that they don't received the money, but the amount has been deducted from my account.I have send them the bank statement.But, still now, there is no response. I am looking for a positive response.

Dear Sir/ Madam,

I took a unfortunate decison to book tickets to travel between Banglore to Mumbai ( return), due to personal reasons I had to cancel my wife and sons ticket from Mumbai to Bangalore ( travel date 03/04/2011- (6ILISP) ). In spite of several emails sent and a promise by the customer service that a refund of £72.00, I still haven't seen it till date, looking at some of complaints people have against this company, I'm scared that I will never see this refund. I was under the impression that Yatra was a reputable company, however this will be first and last dealing with them.

I can only hope that I will get my refund someday.

Sinsierly

Jijay Joykutty

Sir day before yesterday i have book a international Airline ticket through Yatra.com . Today i have made rescheduling first they have intimated that 500 rs then secondly they have added 300 and finally they have added another 600 and they have given explanition that airline charges 500, yatra charges 600 extra . They are makeing all indian fools sir we can make booking directly through airlines web site they we charge very less if we prefare to book ticket through yatra chareges are X 2 times . All indian please think and use chor.com sorry yatra.com. Venkatesh.N Effected person.

I took thailand holiday package and my ordeal started from the day i made the payment. After payment they suddenly stopped calling me and my payment confirmation was also not sent to me. Then i started

Calling there customer support numbers: [protected] and [protected] and the thugs sitting there started diverting my calls to different department.

After two days of calling one agent sent me the money acknowledgement and assured me that we will be sending you the tickets and all details withing one week.

After two weeks when i didn’t received any response then i dropped several emails to their ids when i was tried of calling them.

I got the response after threatening that i will go to consumer court.
Then they started to ask me several details and after sending the same detail thrice those kamine sent me email that you will get your ticket one week before the travel.

When i got the ticket where the package was increased by one day without concerning me and i have to do all the booking to kolkatta once again i was not left with any options.

These are not agents but burglars.

Worst service i ever received by any other services.

I am one of those who appreciates and welcome the conveniences technology has brought to mankind. So, naturally I’ve grown to love and trust to do most everything that can be done online, including banking transactions and shopping, which also include booking travel tickets. One of my favorite travel portals is yatra.com, and I’ve been using the site for quite some time.

To be fair, I’ve never had problems in using the site. And so, I didn’t have the need to contact their support. That is, not before Dec 6, 2009.

On that fateful day, I had the misfortune to (try to) book a flight ticket (Rs. 6877/-) scheduled for the next day. Everything went fine, and I made my payment from my onlineSBI account successfully. After that, when the page was redirected back to yatra.com, there was a message saying “The payment could not be processed”. And that was after my account has been debited.

So, I called up their support number, and I was told to contact them by email. I obediently did that. I included in my mail the details about the transaction, including receipt from my online banking account. I received a response to that email asking me to provide details! I believe they didn’t read the email, and they just send their reply with pre-written message.

I wrote them again, and they replied “they are looking in to it” and wrote them reminders again and again, and their reply was the same.

One email actually informed me that the payment reversal has been processed and that I’d get my money back within 5-7 days’ time. I patiently waited and there’s no refund in the given time.

I again contacted yatra, and they replied it will take 3-5 more days. I AGAIN patiently waited, and even after ten days, I didn’t get my money back.

So, I again wrote them, and they replied that they’ll look in to it. And they are still looking in to it after more than 3 months, with no apology or even a word from them, again.

I’d like to urge people to exercise caution when using YATRA.com. If you’re one of the few unlucky ones to have your transaction fail due to incompetence of yatra.com and their payment gateway, you are to lose your hard-earned money just like that.

I never thought a reputed company like YATRA.com would cheat their customers off their money. I understand that there could be some technical problem when transacting. What I don’t understand is that why it is so difficult to issue a refund for a ticket they didn’t issue.

So, everybody, avoid YATRA.com like a plague… there are scores of other travel websites out there that are more customer friendly and helpful, who wouldn’t cheat you off your money!

I traveled to Andaman with Yatra recently and would strongly condemn it especially for all female travelers. Not only did they make false promise to provide me free airport lounge pass one way also flipped the entire itinerary on the last day.

Thats that, what made the situation worsen was the tour guide. As single female traveler, I am very aware and conscious of how and where I travel and that was a reason I chose to travel in a group to Andaman. Guide/agent named VK Vinay Kumar not only behaved inappropriately and insisted for me to go on a ride with him but also blackmailed saying he has the boarding passes for my return flight and would not give those to me if I didn't agree. I complaint to my sales agent and all I got to hear was "please leave your comment on our website". On asking for his managers contact info, I was told to drop an email. If proper action against my complaint is not taken, I will be forced to take a legal action. I have also done bookings for Europe travel with Yatra, and I would like to cancel it without any cancellation charges.

It's was my first time travel with Yatra group and what a sheer disappointment it was, India is far from developed for female travelers and companies like Yatra simply dupe people to make sales and cheat them with their sheer unprofessional and indifferent attitude after package is sold.

Alrite!.. long story made short...

I'd made a flight booking from Hyderabad to Delhi and back to Hyderabad through Yatra.com on 21st Aug 2008 (yaa loooong back!).. I did take the flight from Hyd to Delhi, but due to some reason i was not able to board the flight back, i.e. from Delhi to Hyderabad dated 24th Aug 2008.

I'd immediately informed the authorities, and since it was a refundable flight booking, they promised to return me the amount well within 15 working days. I followed up with them for next 2-3 months, but everytime they had different excuse for taking more time for refund like:
- "we'll get back to you after finding details"
- "get in touch with Air Deccan, since the processing has been completed from Yatra.com's side"
- when I called Air Deccan (Kingfisher Red then), they said "the booking was made by Yatra, so we can not help!"
- they always promised to call back, but no one ever did!

I sent number of mails and got many automated replies :).. no one in person replied (to my knowledge).

Now... its been over 2 n half years now... and I recently came to know about this website, and thought I should try if this really works.

I've attached my itenary details, the booking number etc. I'm also including the same here:

Booking ID: KRDUJA
Booking Date: 21st Aug 2008
Flight details:
To: Air Deccan - [protected] - HYD - DEL - 22 Aug 2008
Fro: Air Deccan - [protected] - DEL - HYD - 24 Aug 2008
Payment Mode: Net Banking

Lets see if this has any effect on them, and they try to retain their customers!

I booked a ticket from Yatra.com but due to unforeseen reasons I had to get that canceled. I logged into the website and tried canceling following the process there. But on the last screen where user has to select the check box to cancel, I was unable to check that. I tried on all browsers and in couple of systems, but found the same issue.
The strange fraud which I could figure out was, just below they had written something like ' to cancel or amend the ticket call customer care'. If a user calls in their call centre then he/she has to pay 300 Rs. as cancellation charges against the 200 Rs. of website cancellation charges.

Damn sick. I have made more than 20 booking from Yatra and I couldn't even believe that they can ditch their loyal customers like this.

While trying to book rail tickets, I chose to pay by using my SBI Credit card no. [protected] & gave information about it. At the next step 6 on their website, following message flashed
'Step6 Booking Confirmation Details
Sorry, unfortunately there seems to be an error confirming your payment with your bank.'
Simultaneously, I received following message on my mobile phone from SBI Cards:
Transaction of Rs. 1, 228.00 made on Sbi Credit Card xx5781 at Yatra online Pvt Ltd on 5 Dec. 10. I have also complained to yatra.com. When i tried to send a copy of the above complaint on your E-mail ID: feedback.[protected]@ge.com I recd folwing feedback from Google
Delivery to the following recipient failed permanently:
feedback.[protected]@ge.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No such user - psmtp (state 14).
I want to know how & where to register my complaint for refund of payment. VASUDEO PANSHIKAR -
SBI Credit Card No [protected]

I booked the flight tickets for 3 persons(Joginder Kumar, Kirti Saini, Jigyanshu Saini) from Delhi to Chennai of 9th of Nov-2010. later due to some personal reasons I cancelled the flight tickets for two member only. But after cancellation what I saw that flight get rescheduled on date 25th of Nov for only person(Joginder Kumar) which was remaining after two person cancellation. This has happened because of the Yatra.com people. I called many times to them but they were not having any answer of flight reschedule. Initially they were agreed to book/reschedule my ticket on 9th again without any charges. But after that discussion they were not bothering me provide any updates on it. So after three days follow-ups with them nothing happened for my flight. So as I was while cancelling the flight on 4th Nov this flight was in need of flight tickets of 25th Nov. On yatra.com website it my tickets were showing for 9th Nov but on Indigo- flight website it was showing me on 25th of Nov. I also called to indigo customer care to check why this is showing on 25th nov then they suggested that it has been done from internet and you need to contact with your agent(yatra.com).But yatra.com customer care officers were not giving me any information as it was their mistake. Finally I cancelled that single flight ticket. The Worst thing which I found they were picking the phone and putting me on a long hold and disconnecting the calls without giving me any answer. This all gave me mental harassment and my rights of information.
From the internet I picked various locations office numbers and talked they said, it’s been booked from the internet so you need to speak to the customer care office only. So after having thousands Rupees calls to many offices in yatra.com nothing came in my hand and no reply from yatra.com. I also sent emails on [protected]@yatra.com they gave me Booking Request Reference Number is: 5422459. but nothing finally came from their side.

Please refer to the necessary details from yatra.com regarding this booking:-
Phone no of yatra customer care office: [protected], [protected]
Email communication id: [protected]@yatra.com,
yatra reference:- [protected]
PNR :P7V2EB

They called to return the money in 72hours but even after many days of cancellations they will not refund your money on flight cancellations. The worst services I ever seen into my flight booking history. If someone believe me, Please don’t ever go for Yatra.com. They are making fraud by rescheduling flights/making double cancellation charges and many more.. .doing harassment of the people. Specially they don’t care about the customer they don’t entertain customer once they get the money. This is really a harassment by them to the customer. I am already filled a consumer court case with them. if someone face the similar kind of issue then this will be helpful for you all. so be aware about the frauds of Yatra.com

Worst customer service, yatra.com, no one to listen to you. .

Let me share my experience with booking a ticket with yatra.com and indian major in online ticket booking for airlines and holidays.

The worst part is. . . You pay for the tickets, your account is debited and you dont get a ticket. . . If you dont follow up, money never comes back. . . . . . And the money stays with them. As your account has already been debited, if you call customer care, (Usually 15 - 20 mins wait time, after i tried 4 times) they tell you that the money will be refunded back in 72 hours. Its been 2 weeks now and the money has not been refunded.

I do not have patience to call customer care again as its just too difficult to reach them, the phone number provided takes so long to reach to a customer care executive that one loses his temper. I am very frustrated now.

I booked an online ticket from hyderabad to delhi for rs. 16, 485 after i made the payment through online netbanking. I got a message that - booking failure - your account has been debited but the ticket is not booked. . . Just read that statement again. . . Who in this world can do that ? So easily they say something like this. So let me continue. Frustrated to see that message i called up customer care and after approx 10 mins of wait i was able to reach a person. Agent says - sorry sir, your ticket is not confirmed, money will be refunded back in 72 hours. I knew this was not going to happen and i did not wanted my 16k to get stuck with them. So they asked me if i pay extra i can get another ticket through chennai. I was stuck and i could not do anything. So i agreed to pay another 3400 for a confirmed ticket. So i ended up paying around rs 20, 000 for 2 tickets which usually cost rs 10, 000 on any normal day.

This is really horrible service. . . After all the calcuation, i was liable for a refund of rs 1485. I am still waiting for a refund of rs 1485. Which was promised that it will be credited within 3 days, its been 2 weeks and its still not credited.

I have already tried calling them 7 times today but i am unable to find a resolution, at last i have to write this compliant here. . So frustrated i am.

Beware people, if you too dont want to see an e - mail like one i have attached, better to stay away from yatra.com

Details:

Booking reference number - [protected]
Hyderabad to delhi - 23rd oct, 2010

FQM42RVUVO) International Flights - Customer Service - Complaint
Dear Sir,

The refund promised has not been received yet and more than 2 and a half years have elapsed. If yatra.com is on verge of bankruptcy please let me know so that I can take suitable action
Dear Mr.

Greetings from Yatra.com!

This is in regards with your booking under Yatra reference number: O2AMSVC.

As per your e mail we would like to inform you that we have checked with the concerned department related with your booking.

May we please to inform you that we have forwarded a request to the concern department for the same as cash back is already under process. We have to investigate the same with the concern department and will confirm you also about the process status.

If you require any further details then please send us an e mail or give us a call at the below mentioned numbers as we will be glad to assist you.

Thanks with Regards,
Sumit Mathur
Travel Consultant - Yatra International Team

B-21, Infocity Phase -1,
Near Hero Honda Chowk,
Sector-34, Gurgaon-122001
Landline : [protected]
Call centre no : [protected] (for all networks)
[protected] (for BSNL/MTNL)
Fax: [protected], 3040798
Email: [protected]@yatra.com
Visit us: www.yatra.com

-----Original Message-----
From: AMAL KUMAR ([protected]@yahoo.co.uk)
Date: Friday, May 02, 2008 12:45 PM
To: International OB Flight Service ([protected]@yatraonline.com)
Subject: (FQM42RVUVO) International Flights - Customer Service - Complaint

Enter your Yatra Ref number = O2AMSVC
Interaction Type: = International Flights
Interaction Subtype: = Customer Service
Request Type : = Complaint
Questions/Comments= I had booked a return ticket to London from Delhi in March with Reference No. O2AMSVC. I booked the ticket online and I have already completed my journey.

I was supposed to get the cash back of Rs. 5000 which yatra.com promised to credit in my credit card account within 30 days but almost 45 days have elapsed and no credit has been made to my account so far. I called your customer care last week and they again made a false promise that it will be transferred in 4-5 days but till date no credit has been made. I am sorry to say that it is the credibility of your reputed travel agency on stake and I am very much pained to write this. I hope you will credit the amount within next few days or else I will think of other redressal mechanism.

Yours truly

Amal Kumar

I might not booked the ticket with Yatra.com if I just search for complaints against them. I have very bad experience with them. I booked a ticket to India, via Heathrow London. Which requires a valid transit visa. I was never told at the time of Booking. Once paymetn is made they come to their level and asked me to have the Transit visa.

I strongly recommend not to go with Yatra.com even if the tickets are free. You will never know from where they pick your pocket.

DONT GIVE YOUR PERSONAL INFORMATION LIKE CREDIT/DEBIT CARD NUMBER ETC

I am Naveen Dhar, a Security Consultant based out of New York City and recently I booked an international ticket from New Delhi to New York and return from yatra.com on 26 july 2010 for myself and my wife, they have this partial payment scheme and i paid the first installment through my credit card, their e-mail to me said i can pay my dues till 13 Dec. 2010 and i was like ok i will pay in time. Suddenly on 19 Sept. 2010, i get an e-mail saying if i dont pay my dues by 29 sept. my booking will be cancelled.

I asked my wife to clarify and called myself as well and they said i am good if i pay by 1 Nov. 2010, finally frustrated by this confusion i sent an e-mail to them and over the call as well told the support that they should charge the remaining balance to my credit card and send me the tickets on time.

Now today, 30 sept. 12 am i got an e-mail saying since i didnt pay the dues on time, my reservation has been cancelled and my revious installment of Rs. 28000/- (about 600$) will not be refunded as i didnt pay on time.

This is the worst customer service i have ever seen in my life where the customer support is saying please charge the money to avoid the confusion and the customer support waits till the case is messed and the time is over as per their internal records to take all your previous paid money.

This is plain fraud, i have to say it bluntly.

I have all in documented proof in pdf formats if somebody is eager to read it in detail.

Beware of SCAM by Subash International/Yatra - Katra

Hotel Booking was made for Room with Double bed so that 2 Adults and Kids can stay. This was categorically specified multiple times to Yatra's Agent - Reena Mishra. On arrival at the hotel Subhash International - Katra to our utter surprise the room had only single Bed. On contacting Hotel front desk not only they were rude but at same time denied to even listen to us and said that all 4 of us will have to sleep in the single Bed. Yatra regional representative Asim was contacted and we were suggested not to stay at the hotel. No check-in process was done by us at the hotel. Yatra customer support has been contacted for us to get refund and its now 2 months after our visit and forget about refund.. yatra does not have even courtsey to acknowledge that they goofed up and Yatra even plans to dispute with the hotel and get us a refund.

BEWARE of SUBHASH INTERNATIONAL - KATRA and we would recommend avoid staying there and absolutely not to do any sorts of business - may it be a hotel or airlines or any...as it is our hard earned money and we cannot let cheats like Yatra have it with no services provided to the customers.

I had booked an international ticket by Yatra.com even thouh the price of the ticket was a little bit higher than the price from the airlines webiste keeping in mind their Dus ka dum offer under which they give 10 free tickets for domestic travel.

After a long followup (here long means 100s of minutes & atleast 20 phone calls) the company tells me that the tickets are not available for the dates I want to fly. They want to give me the tickets 3 days before my planned date. I was pretty pissed off.

So just to check he was not fooling around with me, I called them again in 5 min and told them the new dates (the ones for which they had told me that the seats are available) and then they told me that even those dates were not available and told me again the dates for 3 days ahead of my planned new travel dates. So it is a scam and they are not giving any free tickets.

Ultimately all the free tickets are a waste. Beware of and kind of offers from yatra.com

I am a regular passenger of 2423 & 2424 Rajdhani Exp. from Ghy to New Delhi & Rrturn for my business purpose. Rajdhani is said to be the executive class train of Indian Railway, but I feel ashamed to say the same. Ministry of Railway should stop branding it as the executive class train or do the ground duty to make it executive class so that we feel proud of it.

The shame to the Indian Railway was brought by none other than our own Army Jawans who are allowed to travel in this travel on their warrants. They are not supposed to board the train if they dont know the atticates & manners of a civilised citizen of India. I personally request the Minister of Railway & Chief of Army to travel in this train and find out the misbehaviour & Mischief activities done by the jawans.

I want to know from Ministry of Railway whether consumption of Alcohol is allowed on the train or not. If not than how Army Jawans are allowed to do so and no railway staff bothers to stop them.

I hope Ministry of railway will not let down me nor my nation in making Rajdhani Express an EXECUTIVE CLASS train of Indian Railway.

I have booked my return ticket from bangalore to delhi. Due to some reason I first had to postpone it and then finally canceled it. It has been about two months since I have been calling their offices for a refund, but they just keep procrastinating it. They always say that it would be credited into my account within a period of two/three days. But alas the payment never comes.

They should either tell me a definite date by which the payment can be credited or keep their word. Even though I am a regular traveler and have always booked my tickets through their site wether railways or air, I have stopped using their services since.