Yatra Online
Reviews and Complaints

Dear Customer,

Please accept our sincere apolgies for th inconvenience caused to you.

Would request you to please give us your booking reference number for us to take it further and resolve it to your satisfaction.

Regards,
Yatra Care

They have no controls and cannot retrieve any files and that is the reason they keep asking for name and "how may I help you?". Yatra's file numbershave absolutely no co-relation with the hotels and airlines they pretend to represent. I wish the company gets on track before self destructing. All they haveat the front end is a slick website and a very aggressive ann unethical seales force. There are zero operational controls and total disrespect among their "network members" - ie tour operators, hotels and airlines. I am filing a complaint with the Economic Crimes Branch and the RestrictiveTrade Practices Commission of India. I also urge others to join in and file a class action suit.

30 calls in 25 days? I made 30 calls and 20 sms requests in 48 hours! After they took my money they issued a fake air and hotel voucher - turning our holiday in Goa into a mightmare!

Dear Customer,

Would request you to please give us your booking reference number so that we can resolve this to your satisfaction.

Regards,
Yatra Care

Dear Customer, We sincerely regret inconvenience this may have caused as this is most definitely not the level of service we aim to provide to our customers. We would request you to please share your booking details & contact e-mail to investigate further & assist you in this regard.
Best Regards,
Yatra Care

Dear Mr.Chidambaram,

We regret the inconvenience caused to you .The refund of Rs 380 has now been processed from our end and should reflect in the account with in 6-7 working days.

Please let me know if you need any further assistance on this.

Regards

Yatra Care

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you.

This is to confirm that a refund of INR 69, 999/- was processed from our end on 7th May, 2010.

Please let us know in case any other assistance is required from our end.

Regards,
Yatra Care

Modus operandi OF YATRA.COM
Step 1 Take full money from public by offering upto 50 % discount of all hotels. And give them confirmation email, confirmation voucher no. and food coupon no etc.
Step 2 Wait for few days till public books their railways / airlines ticket.
Step 3 After some time yatra.com official will call and say your required hotel is not available so please choose this XYZ… hotel or else take refund.
Step 4 More then 90 % of people will agree to accept the low grade hotel offered to them as else they will suffer loss of railway or airline bookings and thus yatra.com earns heavy commission from their predecided hotels. Very few % will ask for refund as refund leads to railway/airlines/taxi booking loss
(They take money in the name of branded hotels/ resorts but after that shift you to other cheap hotels)

I AM A VICTIM. OF YATRA.COM . DETAILS OF MY BOOKING ARE GIVEN BELOW :-

i had booked 2 rooms (4 ADULTS AND 3 CHILDREN ) in Atali Resort, Rishikesh (For 21 and 22 june 2013), through Yatra.com - booking reference no : [protected] on Wednesday, 24 April 2013 1:57 PM

Full payment done through debit card on 24th april 2013. We received hotel confirmation and food voucher on email from yatra.com within few minutes of payment. So we booked taxi and announced holiday to the staff in our business and did other necessary arrangements for travel.
On 4th may 2013 (after 10 days of taking money from us) yatra.com official, Alok Rawat, says change the resort as it is not available and the voucher and confirmation email we sent earlier is now cancelled.

NOW WE WERE STRUCK BETWEEN FOLLOWING TWO OPTIONS -
Option (I) The hotel which YATRA.COM was giving in place of Atali resort was much below the level of Atali .
(Option II) And if we asked yatra to refund our money then we would suffer loss of advance given to taxi operator and loss of business as our staff had further made their vacation plans and did their railways bookings etc. (because we had already announced holidays to them)

SO INSTEAD OF wasting OUR PRECIOUS MONEY ON YATRA.COM WE DECIDED TO SUFFER THE LOSS OF OPTION II AND ASKED FOR REFUND.
SO PLEASE DON’T GET CARRIED AWAY BY DISCOUNTS OFFERED BY YATRA.COM YOU WILL NOT GET THAT HOTEL FOR WHICH YOU ARE PAYING MONEY .

DETAILS OF CONFIRMATION AND PAYMENT MADE ARE GIVEN BELOW

Yatra Reference Number: YT11072509

Yatra Voucher Number: A-246289
Supplier Ref Number: YAT0000995585
Booking Status: Confirmed
Yatra Voucher Date: 24 APR 2013
Hotel : Atali Ganga
Address: Atali Dogi, Badrinath Road, Tehri Garhwal, Atali Dogi, Garhwal, India
Check-in: 21 Jun 2013
Check-out: 23 Jun 2013
Nights: 2
Room Type: Cottage Room

Yatra Reference Number: YT11072509
Yatra Voucher Number: A-246288
Supplier Ref Number: YAT0000995585
Booking Status: Confirmed
Yatra Voucher Date: 24 APR 2013
Total Room Tariff (2 Rooms, 4 Adults3 Children + Including Taxes) Rs. 25, 614
Promotion Discount (-) Rs. 1, 500
Grand Total Rs. 24, 114
Yatra.com booking reference no : [protected] on Wednesday, 24 April 2013 1:57 PM

Dear Customer,

Thank you for contacting us at Yatra.com.
We sincerely regret the inconvenience this may have caused. Please be assured that the Buy 1 Get 1 Free Promotion run by Yatra was genuine. Would request you to please share your contact details to investigate further & assist you in this regard.
Best Regards,
Yatra Team

yes Yatra is a big scam. Please avoid yatra at all costs. I think any other competitor is better. The buy 1 get 1 free is one of the biggest Scams I have seen in the Indian market, and Indian companies are famous for scams anyway.. So yatra wins hands down on "the best tactic of conning people"

Dear Customer,

Regret the inconvenience caused.

Please let us know your contact number so that we can get in touch with you.

Regards,
Ritu Mahey
Manager - Yatra.com

Dear Geetika,

Thanks for your feedback.

We would like to inform you that the booking made over phone was confirmed and e-tickets have been sent to you for the same. The Reference number for the booking is XF9M9C.

The booking which you made online was actually denied by your bank and hence the confusion. Please be assured that Yatra has charged only for the confirmed booking as stated above.

Please feel free to contact should there be questions.

Sincerely,

Yatra Care
email: care@yatra.com

Dear Sir,

I do not received booking flight ticket but I had have already paid Rs 2108 for Jetlite flight No S2-233 date 06/07/2009 but i booked date 14 June 2009. My Reference No is IG08208483 FOR YATRA TRANSACTION. PLEASE REFUND RS 2108. my id is karansaigal83@gmail.com. regards Karan

Emirates airline is defrauding travellers.
If they have 8 hour lay over at Dubai, they will not offer hotel.
There system has been manipulated in such a way that 8 hour layover shows up as 7 hour & 55 minutes.
So just 5 minutes short of the required 8 hours lay over, they can wiggle their requirements.

Disaster occurs when buying Ticket from dishonest travel agent

I wanted to purchased 4 airline tickets to USA, Flights Point.co.uk offered a price of £3182.00 (INC credit card fees) for the 4 Tickets which I accept, I paid in full by credit card.
1- They want me to Emil details copy of my passport, and the credit card front and back, and the CC invoice address.
2- I refused to give those details because its not a travel requirements, as it can be misused led to fraud.
3- They refused to issue the tickets unless they get this information.
4- I went to their office and found they only have skeleton presence in UK and all the business done in DELHY India.
5- I offered to show one of their staff my Credit card as verification, they accept and promised to issue the ticket the same day.
6- They send an email saying that the ticket is processed by the airline and du to weekend it will be sent to me ASAP.
7- After the weekend after several chasing email they send an email saying that the fair is no longer available and offered full refund.
8- I accepted full refund, they did not do refund for several day's
9- Once they got my credit card details, they charged 2% credit card fees
10- They have several companies names and accounts, payments have spread over several accounts.
11- They have used my money for at least 10 day's without offering any thing in return.
12- I have purchased my tickets from anther reputable travel company, payment made by credit card, thickets was issued the same day, without giving any details about my passport or credit card billing address.
MY OBSERVATIONS:
A- This Company sell or use the information they get from customers to international fraudulent organisation
B- This Company employs inexperienced staff in the travel business
C- They take the money from customers and have no intention of delivering the air Tickets use the money and delay as long as possible before refund.

Dear Customer,

Without accepting any of the statement/allegations made in the remarks/email above and without prejudice to our rights in law and further reserving our rights for the appropriate legal action which we may take it is stated that the requisite opportunity had been extended to the concerned to submit explanations for the alleged violations and acts against which we did not receive any replies/clarifications.
Appropriate legal proceedings have already been initiated in the matter which is sub judice so any clarifications in the context can be submitted with the appropriate legal authorities.
Best Regards
Yatra Care

Hello Sir/Mam,

I am working as a travel consultant in one company where there are heaps of things which are going illegal eg. taking the money in 100-2, 50, 000 NZD (which are collected individually from every customer monthly) and blocking the money till the last minute of the travel date cause Problem to the customers, no-show, difference in the fare which any how its been collected from the customer itself, and lots of other things . in which many tickets are issued on the company's owner credit card at the last movmnt means colecting a huge amount of money from the customer and blocking the money for the personal use . I need to stop customers/people/society who deals with the company i am wokring to not get in to trouble and mental harassment and lots of other problems . This is to be done for the need of the society/people/humanisum . Please I need help and support to sort this thing out ASAP I can help to my fullest at any cost . This thing is only possible with the help of AITA contact-mk1144@yahoo.com.

Thanks and regards

Complaint against TSI-YATRA PVT. LTD.

Dear Sir,
I was appointed as sr. manager sales vide Appointment letter Yatra 17/10/2011 and 2ndappointment letter was given to me after merger with TSI as on 16/05/2012. Now the company's name is Tsi Yatra Pvt. Ltd.
Let me brief you about my Process of working :
My job profile was to sell Tsi-yatra portal to the travel agents and not to customers, kind of a wholesale (business to business B2B). My work included visiting travel agents in the market and promoting TSI- Yatra portal amongst them i.e., asking them to do business (purchase tickets from Tsi-Yatra) with TSI- Yatra
To capture the market( increase the sales) company gives credit facility to the agents for their convenience and on particular date agents have to pay to TSI-Yatra. The payment is done in cheque favg company ‘s name or it could be Net transfer. The portal also states the statutory warning: stating cash should not be given to sales person.
In this case my job was to give the details of the travel agents to the company and submitting their documents with company, then approval of credit facility was done by BM/GM/VP, I was not authorise to sanction even a single rupee.
At times when agents fail to pay on time, their portal is blocked so that they can not issue tickets and in case if agent does not pay for long time, legal action is taken against the defaulter travel agents by the company.
In my case when few agents did not pay on time, my salary was stopped, I was not given salary for the month of Nov, Dec-2012 with other allowances also. On the contrary my Officials ( Mr Tariq Khan and Mr Sanjeev Dhara) were trying to recover payment from me which was due on agents, instead of asking them to pay. Then they started pressurising me to attach my house in the name of company to recover the amount of defaulter agents.
These officers harassed me so much mentally that my BP got increased, then on 5h Jan 2013 I wrote a mail to them informing about my illness asking for 3 – 4 days of leave, but very next day i.e. on 6th Jan 2013 without intimating me they blocked my official mail id and on 7th Jan2013 they sent the mail in the market stating that Mr. Abbas has done fraud and do not deal with him and company is going to take legal/criminal action against him. This was done without intimating me. This mail has defamed me in the market, making difficult for me to get another job.
After that Mr. Tariq Khan and Mr. Sanjeev Dhara lodged false complaint against me in the police station stating I was involved in fraud for Rs 37.00 lacs. This list included accounts opened by other officers also like Mr. Tariq Khan, Mr. Anand, Mr. Pushkar and other old accounts.

In my appointment letter it is clearly stated that company shall pay me 3 months salary in case if co. Terminates me. In this way company has to pay 5 months salary to me.

In this whole episode, I had to bear monetary loss as well as it has defamed me also, which in turn i am unable to get another job in the market. I have 2 children studying in classes 9th and 6th respectively and now since last 3 months i am unable to bear their expenses also . This whole episode has drown me into acute financial crisis.

Now, the officials of tsi Yatra says that they will defame me by giving the news in the news paper and also by putting the posters in my society. Here I would like to say that I am a very small man with family to run, the only thing I have got is my self respect, which they are ready to tear it off. If any thing happens to me or my family I will held tsi yatra responsible for it.
Please help me, as I have no money to hire even a lawyer.

Thanking you in anticipation
Syed Kirdar Abbas Zaidi
[protected]
email kirdar786@gmail.com

A Ugandan opposition leader, Kizza Besigye, was embarrassingly offloaded from a Kenya Airlines passenger plane destined for Entebbe Airport today 11/05/2011 at around 09.00 am. It is alleged that the KQ Airlines Authorities had been threatened by the Government of Uganda(GOU) that if Besigye wasn't stopped, the plane would not be allowed to land at Entebbe Airport. Of course the GOU has denied. But that is what it does even when the truth is there for everyone to see. Will IATA investigate the truth of this allegation? If the GOU is found guilty what action will be taken?
Drake Waweru.

FLIGHTCATCHERS..are an appauling company..I booked and paid for a flight through them and because they forgot to issue it..they except me to pay t he difference as the booking class has now changed!

the customer service is non-exisstant..i really feel like i've been cheated

The Flight Attendant was rude.

They were Rude Flight Attendants.

This summer I had faced harrassment and assault by airport officials not airport security they were nice, airport deperaturer Checkers who were rude and imcompetent, I want this action to be resolved the airports were Djioubti and Hargeisa Egal International Airport around Aug 22 2010. The Two airport official at both airport were rude and imcompetent with a bad attiude they pushed me for no reason whatsoever, the one man in Hargeisa was insulting me, and the one man in Djioubti pushed me when i showed him the ticket and he said that you did not show me that ticket.I won't those two men to suffer with suspension or for them losing their jobs. I would really appreciate it thank you. Salah. My email is salahhashi@hotmail.com Please send me a replay ASAP

i totally agree

This is no longer about money now. This was my honeymoon trip and this was really embarrassing..Our whole trip has been spoiled due to this. I’m one of your disappointed customer who has been wronged and cheated by your company. The representatives and agents of your company show such unprofessional behavior that they are going to take your company downer. The person who contacted us for our trip was Mr. Himanshu Tyagi, his email himanshu.tyagi2@yatra.com - and contact number – . He provided us very substandard hotel got a AC room but every morning there is a pool of water is on the floor which is so embarrassing.

Quality of towels was pathetic; just imagine that you got a towel with a big hole in
• Quilt cover is full of stains.

• On the 2nd – 3rd day, when we were having breakfast there was a insect inside the Jam, I was about to have it but my wife suddenly stopped me and showed me the insect and after that I never had the breakfast at the hotel and have to spent money every day on my breakfast on other hotels.

• Apart from this, your representatives even changed the itinerary which was so confusing to cope up with them. Since I was in honeymoon, I could not fight with your representatives every day. However, nobody cares from your head office while we tried many times to contact them.

• Last but not the least; the food was so pathetic and unhygienic that my stomach got upset and had to consult a doctor and it took me 15 days to recover!
You have spoiled my ‘once in life-time experience’

Having worked myself in the Hotel industry earlier, I would also like to submit that there is no significant difference in 3/4 star hotels in terms of standards as they all are reputed brands. But the hotels I h
We are being overcharged at the last minute and for every information we have to chase them and they never get back to us as promised. The staff is worse. We are dealing with such unprofessional which I never even dreamt of.Iit wasn’t a Honeymoon It was a nightmare and your staff is fully responsible for it.The employees are so casual, none of them was gave any suitable reply
While planning the trip, I had trusted Yatra in-spite of attractive offers from other tourist agent/agencies.
I must say that the holiday that was supposed be relaxing and most memorable experience, turned-out to the a traumatic 4 days!
I would never forget the experience that I had to go through! I can guarantee that if I am not provided a suitable resolution, I shall be forced to take the case up to Consumer Forum.

50 % Itinerary we did’t got .
Yatra has cheated us
We had paid 54070 Rs and yatra has not given even lots of promised Itinerary. They are not refunding my money.

His is regdg yatra incident #: [protected] logged on may 2nd 2012(when I used this as reference in the last 6 calls), each time the unprofessional executive kept asking me for the pnr # and also what is complaint. I am shocked to see such poor system and service from a travel portal.
I logged 2 complaints on the same incident # on 2 may 2012 and have not yet got any formal reply after 7 days. I have moved the complaint and am sure to send legal notice to such irresponsible service provider. I start with the most recent issue
I booked a mom-del-mum flight on 1st may on [protected] for flying on 2nd may and return on 5th may. I traveled bangalore mumbai on 1st may through yatra and just was back to see my family and enjoy the one day off. I have been extensively traveling since march 24th for my business and am frequently using yatra.

On 2nd I started from my house at 4am and reached airport at 4:45am to only realise that yatra had made a huge error. Go air confirmed in writing that there was no bookings made by yatra in my name on that flight. They further checked all flights for delhi and confirmed that no ticket was booked. A few minutes later the manager rightly pointed out that the pnr xfj3ch for my return journey is same but my return was with indigo and there was no way the same pnr could be used by two airlines.

I further could not get any tickets for delhi for 6 am flight as all were running full and have managed to get go air pnr 40k0us at rs. 12, 000/- Departing at 7:55pm. I had a meeting with a head hr at the airport at 9:30am but lost the deal as I never made it on time. I spent rs. 4000/- Additional and also never reached in time for my first meeting and suffered a loss on rs.50, 000/-. Who the hell is responsible for such a careless attitude.

The working hours are so useless as there was no one from yatra I could speak to at 5 am to solve my problem. Forget that day till date they just called once but are not willing to put up an email and call centre promises to call back and does not respond. And also this is not the first time and issue

there was a similar error by them for booking reference # 8954336 which is an international travel from mumbai -ny-chicago-mumbai

this was booked through yatra.Com for british airways and I was informed by yatra that I am allowed to carry 2 baggage check in and 1 hand.

I had 2 check in baggage and no hand luggage and when I was boarding my flight and ba had no problems mumbai to chicago but from new york to chicago american airlines allowed 1 piece free baggage and I had to spend $25 for the extra baggage fee.
It was sad that they were not even willing to talk and I called yatra but they have yet not responded to the email
I look forward for getting the refund of 12000k for domestic & 4000 for international spend due to your errors and also extra compensation of rs. 50000/- For harassment and business loss which ideally yatra is not even apologetic / Sympathetic about nor look at complaints professionally

Complete eyewash(jago grahak jago)
When I booked the Domestic offer I have been assured from shiftthoughts.com/ yatra.com side that I will get domestic flight offer worth of rs 22, 000/- .So many terms and conditions on Vouchers which they have sent to me which was never explained me on phone.
They told me the offer is for domstic flightbooking at initial call made to me and i agreed upon that and paid rs 6616/- .Instead of 22, 000 of flight voucher, they provided me voucher worth of Rs2000.
Voucher worth of Rs18, 000 for holiday packages which I didnt asked for.
In simple term I was interested in domestic flight vouchrs worth of Rs22, 000.
Its cheating.Its like You have orderd Pizza and you will get paratha, cake

I am sure yatra.com using third party like shiftthoghts.com to sell thier product so that nobody will point fingr at yatra.com.
My number is [protected] and As I am not getting proper response from yatra.com/shiftthoughts.com(cheaters), I want to drag them to consumer court.please join hand with me

Hi,

I made a booking on Yatra.com for Delhi- Malaga-Delhi sector on brussels airline. The flight is operated by JetAirways.

The class I booked was premium economy, but when I got the ticket it said economy class. I then checked with both airlines (brussels/jetairways) and they said they dont have premium economy product on this sector.

I have been calling Yatra numerous times but has not got any response other than we are working over it and will get back to you. They are saying you will be put me into economy class. I wanted to travel in premium economy class and because of the delay I am not even able to book any other online ticket with any other airlines. Infact I have lost out on some really good options.

Please help me. here are my details:

BOOKING REF 2LOMZ8
reference ID is .5179995

Regards,
Raj

Here are

Yatra are number 1 cheater you get in this world. If you want to get screwed then opt for this fraud yatra. Its been more than 5 months and still no refund. And the manager will be always absconding

Dear Customer,

Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. We would request you to please share your booking details & contact e-mail to investigate further & assist you in this regard.

Best Regards
Yatra Care

Dear Customer,

Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced . We would request you to share your booking reference number so that our customer care team can contact you for the same.

Best Regards
Yatra Care

Dear Customer,

Thank you for taking the time to provide us the feedback on your experience. We have escalated the same to our Team Leads to enable them to take the appropriate action to ensure such instances do not recur. We would request you to provide us your Yatra Reference number to enable us to complete the investigation on this case.

Best Regards
Yatra Care

Dear Mr Singhal,
Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve. As the booking was booked in economy class instead of premium economy, we have processed full refund of INR 190181.06 on 02nd Oct 2010. We hope you were able to trace the credit in your account.
Should you require any further assistance, please call us on [protected] or alternatively write to support@yatra.com
Best Regards,
Yatra Team