Yodle
Reviews and Complaints

I have spoken to JT Smith back in December 2016 regarding our new account performance, website misspellings, and such, still not resolved in March, I told him we would not be renewing our account. This has not provided the leads we were lead to believe we would get, and there are STILL misspellings on our account. Not the image we want to project, that's for sure.
Yet now we are being told we have not "officially" cancelled our account. When after many conversations, this was, according to us, cancelled.

Kendra
KL Installation
Acct# 326531

Yodle hijacked my Google Map Listing. I canceled my service with them on 1/31/16 and asked for them to transfer my Google Maps listing. They said that they would transfer my Google Map Listing to me and that it would only be 1 or 2 days before google emails me the transfer confirmation. It has now been over a week and Yodle's only reply to me was "it could possibly be in your spam folders?" I checked my SPAM folders before I ever emailed them. I have since emailed twice since then and Yodle has not replied.

See email chain below:
Initial Email from Yodle after I canceled my account with them: ( I have "X"ed out names and telephone numbers)

Thank you for taking the time to speak with us today. We are sorry that we were not able to come to a solution that would allow you to continue your Yodle account. This email confirms your xxxxxx account has been cancelled and you will not be billed moving forward, and the remaining of your prepay will be run out over the remaining months.

Also, there will be an email sent to you about releasing the business listing to you. That email must be followed up with the actions in it within 7 days of receiving that email or the listings will be lost.

If you have additional questions about your account or want to restart your advertising, please don’t hesitate to contact our team at (xxx) xxx-xxxx.

Thanks again for your business and have a great day!
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My email to Yodle after I did not receive Google transfer email:

Good afternoon xxxxx,
Someone called me from Yodle the same day you canceled my yodel account. They wanted to confirm what email address I wanted them to send the Google business account ownership transfer to. They told me I should be receiving an email to confirm I am taking ownership of my google business account by that afternoon, or the next day. I still have not received an email from google to transfer my account to me. Can you follow up and figure out why.

Thanks,
xxxxxx xxxxxx
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Here is Yodles reply:

Hey Xxxxxx,

Thank you for reaching out to me.
I went and talked to my maps department about this. They said that the email will be coming from Google itself, not us and that if it's not in your email yet that it could possibly be in your spam folders.

Thank you again for contacting me.

xxxxx xxxxxx
Loyalty Manager

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After this I have emailed them twice with no reply. I also contacted google and they said it is up to the owner of the account to transfer it or not. I am currently looking into what actions I can take and I will be making a complaint to the BBB. Please let me know if there is anything I can do, because currently the Telephone number and website for my Google Maps Listing is incorrect.

I received and email from Yodle and was interested to learn more (but cautious). I coordinated a 45-minute sales presentation (that was VERY scripted) and the presenter was very SLICK...very artificial.

I agreed to sign-up and seemingly negotiated a discounted price (I knew better...the price I negotiated was their standard price...they lead with a crazy high monthly price). then the setup fee was discounted also to $49.00.

Then I was told that I HAD DO (like another reviewer) have everything ($1, 243) billed up front for the 6-month plan (plus the setup fee) because they had given me a discount. In speaking to Joshua, a Customer Servies/Retention Mgr today, he indicated that that is not true. I told him I was further irritate with the unethical practices of their sales person. He kept trying to change the issue and THREE times I had to bring him back to center. THEY ARE CLEVER.

I must note that the entire time Joshua was very calm and very polite.

I was further irriated, however, because when I called their CS department, I had told the rep (who was going to transfer me to a manager, that I had been through enough and I needed him to "coach" the manager to NOT give me some retention or sales pitch, but all I had interest in was cancelling my account (less than 30 days) and getting my refund.

NOTE: I had sent them an email (written) authorization the day after I signed up after reading the Terms and Conditions I received that day with confirmation of them processing my FULL payment. I didn't care for their terms and ultimately felt I could probably spend my marketing dollars better elsewhere so I promptly emailed my sales rep to cancel. Never got the courtesy of even an email acknowledgement, but then started to get voicemails from a rep asking to help with "issues" I was having with my account and that they couldn't cancel it via my email request because of "SECURITY" reasons? REALLY? This was the same email address your sales person sent me the login credentials for the initial presentation. It was the email address she had been communicating with me via the entire time. My signature line of my emails clearly indicates who I am, etc., etc., etc...TOTAL BUNK! Also, when Yodle calls you, the name on your caller ID does not say YODLE. It comes up with a local area code (tricky) and you don't know it's them calling. I found out they called cuz I had 3 emails from them over a course of 3 days...so today I call them to put an end to the nonsense. As I shared, I prefaced with the CS rep that I didn't want to monkey around wth their sales/retention pitch. He was great and he got me over to a "SUPERVISOR". Then the HARD CORE RETENTION PITCH started even after TWO TIMES I respectfully asked him to stop and to respect my request. He alledgedly spoke to his director and came back at me with another "pitch" where he presented it like they were doing me a FAVOR at offering to discount my 75% of the original fee charged. I stayed on point, however, and kept bringing him back to center. HE WAS CLEVFER AND RELENTLESS dispite my polite requests for him to respect my requests.

Even after threatening that I was simply going to file a dispute/chargeback with my bank, he still did not give up. He then wanted to validate a charge of $499 for the initial "SETUP" they did that was discounted to $49 when I enrolled. I reminded him that they DID NOT DO ANY SETUP because I sent them an email the 1st day after I signed up requesting to cancel which they acknowledged receiving. BOY THEY ARE RELENTLESS, CLEVER, SNEAKT, MANIPULATIVE, etc., etc., etc.

EXACTLY WHAT I KNEW WOULD HAPPEN AND WHAT I PREFACED FROM THE ONSET AND REPEATEDLY TOLD THEM I DIDN'T WANT TO GO THROUG!

I FINALLY got him to agree to a full refund. They NEVER set me up! They are con-artists and crooks. ANY Business that needs to operate that way (I'e worked for Fortunate 500 tech companies and we would NEVER in a million years take this sales/retention approach)...it's UGLY, it's UNETHICAL; UNSCRUPULOUS to the nth degree!

I did promptly get an email from "JOSHUA" that I would be refunded in full the $1, 243.00 and would not receive any charges going forward and that my account would be cancelled.

There were SO MANY point of DECEIPT through this very very short relationship that I can only imagine what actual customers must encounter.

BELIEVE the other reviews and STAY AWAY from this company!

I got a cold call from Yodel a few weeks ago but was curious enough to set up an internet appointment for a time of my choosing the following week. Well the call started off ok (at 4 in the afternoon on Feb. 4th 2016) and I was walked quickly through a web type seminar with the telemarketer but when I made clear that I would like some time, like a few days to a week to review the plan and carefully consider a $300.00/mo investment, he almost started crying ! I guess if these people at Yodel are so good at marketing the should not have to act desperate during a call they should not need to be making in the first place, given they are so good at what they do. What an annoying experience. My time really means more to me than spending it filtering through all this spam in an over advertised existence.

I joined Yodle back in August and paid them $200 every month. I am a realtor and I was hopping Yodle could help me with my work. But I received only one lead that ended up costing me money. The web name they gave me was horrible, so I contacted customer service and asked them to change it. But I was told that the name they gave me was the only one available. Also they promised to set up a page for me on facebook, but they didn't. So I had to do everything myself! They never were able to get the right images onto my website either. I received no service from them, but still they took my money. Yodle is useless, don't you ever trust them!

I have a small company, so I decided to try Yodle service. I told them that I'll try 6 months contract for the start. They were fine with it, so we decided talking about one year contract later. I several had problems in the first month, because I didn't know how the site works. They told that I need to watch few videos and learn how the site works. Well, I spend a whole month watching their videos. After that nothing didn't change. I realized that this site is useless, because I got only 80 calls in the 6 months! And all those calls were from existing customers. I was hoping this site would help me finding some new clients. Well, I called them and they said they would have somebody to call me later. While I was waiting I continued using their service and then noticed they took some money from my account. I called again and they asked me to leave a message. Well, I left them tons of messages ad nothing happened. I tried to explain that their service is useless for me, that I got only 80 calls and all those people were already my clients. Finally I got a message from them stating that everything will be fine in the future and promised that my amount of calls will increase. Of course that never happened. Don't use Yodle, it is pretty useless.

I recently joined Yodle cause of their positive advertisement and courtesy sales call. I agreed to a six month contract (they took all six months out at one whack from my business card) I was hoping for easier payments. I did a follow up call cause I have an existing web address and wanted it for my new address which yodel would host, but they assigned me a totally new web address without my consent. So I called Yodle and explained that I have my existing web address on all my trucks, company shirts and business cards and if they could reassign or fix the problem, I was met with resistance and I literally was in an agreement with a foreign sounding guy on the other end of the phone call. I just wanted a new web address which was similar to my existing one. I am very disappointed and am starting to regret being with Yodle. Take heed to this email and don't join it's a cookie cutter service and no personalized touch.

Complaint regarding yodle online marketing company.
I signed up with yodle for a trial period. According to the sales representative, it would be performance based, as I explained many times I did not require their services, and that my budget was much lower than the fees requested. After several high pressure, pre contract phone calls, and misleading me to believe that this wonderful service would be a benefit, I went along with the demonstration, coached along by the sales rep to "click here" and "sign here", only to find out later that the terms and conditions did not reflect our original meeting of the minds. Yodle, legally, has me dead to rights, I signed, I agreed, I did not fully understand the terms of the contract that was written. My agreement was to the fairytale painted by the artistic salesman. Buyer beware, even after reviewing the terms and conditions and not one lead, I called customer service to rescind, and cancel the service. I was told it was canceled during the first month, although continued to be billed several times. Even discreetly charging 1 dollar as if they were testing if my bank account had funds in it. Repeatedly speaking to customer service and being assured that the mistake had been corrected. Finally after months of frustration and financial loss caused by deficient funds I contacted my bank to close the account. Title claims that I had never cancelled until midway through monthly billing cycle and charged another prorated monthly fee. Any correspondence with yodle, online through their contact page will not give you a copy, it's your word against their online electronic signed contract and outrageous terms and conditions.

Ronald Karl Portz II
[protected]@gmail.com
548 Glen rd Sparta NJ 07871

I'm a new business and internet marketing is an area where I could use some help. A sales rep from Yodle contacted me and told me that he "specialized" in my particular field and could help me for $1500/month when I said that was too expensive he put me on hold and came back with $500/month. I agreed to try it for 3 months - It was the WORST decision I have ever made!
They are a cookie cutter template internet marketing firm and if your business falls outside of the their templates you are screwed!
My business is cosmetic and medical tattooing, or permanent make-up...well they had me listed as a medical spa, then as a make-up artist - neither of which I am or do. I wasted $1500, the service was SO bad they refunded the full amount. Now it's been almost a month and I still have incorrect listings all over the web and when I try to claim my own company listing I'm told it's held by Yext, who then tells me its held by Yodle - who tells me that they don't hold it at all!
Never ever do business with this company, they are the worst!

I too was totally ripped off by this company. They did a terrible job at providing a web page/advertisement page. I had to ask to fix misspellings and misinformation constantly until I told them to take it down permanently. They sent me a notice of discontinued service; however, 3 months later their page was still out there on Bing with THEIR number. On their 3 month plan I paid two months and then stopped payments with my credit card company. They did not charge me for the last month; however, when I disputed the debt the dispute was denied because "technically" they provided the service, regardless of how lousy it was. They are obviously hire people out in the field who have little or no experience and fail to coordinate with their technical team who has no idea of what they are doing. This business model is not working: I lost $3, 000 all because they had a sells person who was good but a lousy company overall. I don't believe their intention is to ever get past the 3 month initial period. They put you in a 3 month contract, then provide lousy service and I am sure everyone gets out after the 3 months a lot poorer. I told the sells person that if this didn't work the $4, 500 I was suppose to pay would put my company under the bus. Even with that she made all kinds of promises the company could not deliver.

These guys don't deliver even 1% of what they promise. Save your money and spend it on Marketing for your business elsewhere. The salespeople lie and once you are signed up the story changes. There is a reason they don't put what they are selling you in writing. I should have been more careful in trusting the fact that they are a publicly traded company. They told me initially that I could expect for $1250 per month 20-30 leads per month. After I signed up 2 weeks later I am told by Mark Foley in their Phoenix office that it is actually 20-30 leads total. Month 1 I received 1 phone call. Month 2 I received 1 more phone call and it was a misdialed number. In their system they showed 4 total. By the end of the 2nd month I told them I wasn't going to continue my campaign and they informed me at the end of months 1&2 that my account wasn't spending on PPC. This means the campaign wasn't getting views or working. All said and done I asked for a refund for one of the months, since $1000 per month was going into the PPC account and wasn't being used. They wouldn't refund me so I filed a chargeback with my bank for 1 of the 2 payments. I am trying to be fair here since they didn't deliver even 1% of what I was initially told. After 3 months of fighting this I lost. They don't give you their terms and conditions in writing so I have no documentation even to back up what I was told. It's pretty pathetic but that's what I get for putting trust in a company. It's my bad at this point for not getting everything in writing. Good for Yodle! They legally stole $2500 from me and there's nothing I can do at this point except to warn everyone else not to do business with these guys. I am actually very disappointed since I had very high hopes going into this. I would still be a customer and would have ramped up my marketing budget with these guys if they would only have delivered anywhere near what they promised.

Do not use Yodle. I spoke with a sales person and actually bought the hype but last minute came to my senses and said I don't want this: my credit card (after being assured would NOT be charged) WAS charged and charged MORE then what was initially discussed. Secondly, they published such false information about what I do which shows that they have absolutely no idea. Finally, Yodle had the nerve to post my personal address all over the internet! When I called customer service with this complaint, I was told they would immediately remove my name and personal address which they never did. I called back and did not receive a repose. My emails are ignored. DO NOT use this company.

this company is one you need to avoid at all costs! they were calling me for about 6 months and i kept telling them, "NO!" !
on Jan 24, 2013 . After a very slick sales presentation and very lofty promises From there sales rep Cory, I decided to try them for 30 days, I wasn't able to get into the sight for about 6 days and when i did, I WAS NOT HAPPY AT ALL! When i called them i would spend 30 minutes or more on hold where a message would say i was the next call to be answered and it would disconnect the call!
WHEN I DID GET THROUGH, i ASKED TO SPEAK TO CORY, my sales person and i would be sent to a manager and they would give me a dozen reasons why he was unable to take my call. when i agreed to try this company they wanted me to by 6 months worth up front and i told them, NO WAY. they promised to have calls coming in very quickly but after i tried to talk with the sales rep Cory again there story changed drastically ! they changed the story to and i quote, " you wont see any calls for the first 60 days, AND THAT'S NOT WHAT I AGREED TO ! Why would I pay a company 159.00 a month and get ( 0 ) results? and then repeat that for a 2nd month ? I kept getting the run around and was finally told that Cory was only the sales rep and after the sell he was no longer involved in any way with the account. after attempting to call and never talking with a person directly, I went on line to there Customer care page and sent them and E-mail stating that as of the 23 Feb., 2013 i would not be renewing this service and to make it crystal clear, " as of 23 Feb, 2013 I wish to TERMINATE YOUR SERVICES AND WILL NOT BE RENEWED ON THE 24 OF FEB 2013! i ALSO LEFT THEM A MESSAGE on there customer service phone line, "BECAUSE I COULDN'T GET THROUGH TO A LIVE PERSON. BEFORE BEING DISCONNECTED!
I called back on Monday the 25 of Feb. and after 35 minutes and being disconnected 5 times i finally got through to a costumer service operate and when i told that person that i had sent an e-mail and left them a message that i had terminated there services and that they were not to renew this service or deduct any more funds from my account, he told me that i had to speak with a manager before i could terminate the service. At this point i was starting to get angry . told him that i could terminate this service at any time per my conversations with the sales rep, Cory and that i had recorded the entire conversation from start to finish. then he told me that the manager would call me, IT WAS A 1 MONTH AGREEMENT THAT COULD BE TERMINATED AT ANYTIME I CHOSE; i again informed him that i had recorded the entire conversation and he mad the comment, " we record them too!" I hope they did ! I know that they recorded the agreement part and i hope they got all of it because i recorded it from the first hello to the last goodbye
when the manager called me back she was very rude and stopped short of calling me an idiot for stopping this service before the 60 day point. I made it clear that i had left them a voice message and sent them and e-mail through there customer care service that there services were terminated and WOULD NOT BE RENEWED FOR A 2ND MONTH! She made the comment that I had payed them 159.00 for nothing and I stated back to her, ( I AGREE IT WAS A WAIST !) AFTER A FEW MORE MINUTES OF THIS B.S. I made it clear that i was not going to renew anything and as of the 23 of Feb. there services were TERMINATED AND THAT NO FURTHER DEDUCTIONS ARE TO BE TAKEN FROM MY ACCOUNT . SHE STATED THAT THE ACCOUNT WOULD BE CLOSED AT MY REQUEST.!.
i HAD WENT TO MY BANK ON THE 23 FEB to ensure that no further funds had been removed and as of the 23 Feb. none had.
After thinking about how rude and disrespectful this manager was i thought about our conversation and something about the way she said you paid us 169.00 for nothing, bothered me so i went to my bank and had my banker Joe pull up my account and sure as hell they had deducted a 2nd months payment out of my account! I sat down with Joe and called there customer care line and 47 minutes and 8 disconnected calls later i was able to talk with a young man and i told him that they had removed the money from my account and that it needed to be replaced today. then he stated that i had violated my service agreement to give them 30 days notice before terminating the contract., NOW IM MAD AS HELL ! I INFORMED HIM THAT THE CONTRACT WAS FOR A MONTH AND THERE WAS NO 30 DAY NOTICE AGREEMENT ! HE SAID HE WOULD FORWARD THE ACCOUNT FOR REVIEW AND IT WOULD TAKE 3 TO 5 DAYS TO MAKE A DECISION . I INFORMED HIM THAT HE COULD DO WHATEVER HE NEEDS TO BUT I HAVE MY BANKER SITTING WITH ME AND LISTENING TO EVERYTHING. !
After hanging up i had my banker Joe file a dispute for me on this charge. I am also filing a complaint with the BBB and the
Attorney Generals office with the state of Iowa.
WHAT REALLY MAKES ME ANGRY IS THAT MOST OF THESE PEOPLE WHO USE THIS TYPE OF SERVICE ARE LOOKING TO PROMOTE A SMALL BUSINESS AND THEY BUST THERE ### TO TO DO A GOOD JOB AND BUILD A GOOD REPUTATION.
THEY BUDGET FOR EVERYTHING JUST TO BE RIPPED OFF BY SCAMS AND CON ARTISTS LIKE THIS LIKE THIS ! AND IN MY OPINON DONT HAVE ANYTHING TO DO WITH THIS COMPANY AT ALL!
Sorry for going into such detail on this BUT THEY PISSED ME OFF!
Paul they

Got a phone call from Yodle about 3 month ago. They wanted promoting our solar business online. Conversation started very nicely and they literally promised the moon in the sales pitch. So I wanted to see what the moon really looked like. The guy said he wanted to show me demo online and we set up an appointment time. He had a really nice sales demo where he shows you everything and how google ads work, etc. So it was actually a great learning experience for me. Actually I almost signed up for the service. But when I did the math, $2000/month for some stupid google ads was ridiculous, so he lowered the price to $1500. That was a red flag right there. So I said no, he said last price $1200, then I realized this was all a scam. When I told the guy nicely that I wasn't interested, he started yelling at me, calling me names and so on and why I wasted his time etc. I kept my cool and asked him if he talks to all of his clients in that manner who decide to not buy his scam monthly fee, he told me to "go to hell" and hung up the phone...A day later, what do you know, he calls me back again...He apologizes but still trying to sell the same thing with a pushy attitude, this time $1000/month. I said no and told him even if it was free I wouldn't deal with a company like that. He then called me names again and said he was an idiot for calling me a second time, I told him that's one of the only thing he got right.

These scammers call us about every month with another horrible pushy sales person. They call you from a local number (probably magic jack, duuhhh) and present themselves like a local company. TOTAL SCAMMERS, read all the reviews. Hopefully someone will stop them soon!

Based on the limited experience I had over the phone call of 45 min's with Ms. Yolanda Muscovy (Direct Line: [protected]) I would say that you all need to stay way from them or any marketing company that uses the pressure tactics by lowering their cost in exchange they will force you to sign up immediately.

After 45 min's of conversation, I liked the entire concept and would have probably gone with their discounted price on the Bronze package of $399/month. All I told her is that I like what I heard and would want to research before I invest any money and she refused to listen to me and told me that there is no point to do research. The results will speak for themselves. She kept insisting and got a little rude as well and I told her NO. I want to do some research before I invest my hard earned money and guess what, she hung up on me. Jesus!

Run! Don't walk. Stay away from Yodle.com.

I decided to sign up with Yodle to generate more clients for my property management business. I was convinced by a very pushy salesperson that I would be placed on the first page of Google within a couple days of signing up and I would receive many calls and emails-- more business than I could probably handle. It has been 2 months now and I have yet to be placed on the first page of Google and I have yet to receive one single legitimate call or email lead from using Yodle's services. The main reasons for this is (1) I can't find the website they made for me on Google at all, and (2) the website they made for me is horrible. I would never contact a company with a website like the one they designed for me. It is extremely generic. It has no real content whatsoever. It actually looks like a fake website.

I have tried to cancel the service but I am locked into a 3 month agreement. I EXTREMELY regret signing up with them. It would have been more enjoyable to just burn that 3 months of services fees. Do not trust the pushy salesman for this company-- it is truly a scam.

Andrew called our office in Austin- or should i say harassed our office. He called several times and had the worst customer service I have ever experienced.. EVER. He reminded me of a very old, very cranky, very mean used car salesman. And not just any car salesman, one who hasn't been laid in a VERY long time. And after seeing his approach, I can see exactly why. He was overly aggressive, and I was not even sure what company he represented or who he was. I explained to him our office was a referral only/word of mouth type doctors office. He just kept going. He would not stop talking. I have never negatively reviewed anyone or company, but after this phone call he lift a bitter taste in my mouth. I dislike him and I therefore dislike Yodle. You should fire him immediately, unless this is the type of slimeball you like representing you. GET A LIFE AND LEAVE US ALONE. STOP CALLING ANDREW!

After a visit from their 'Senior Client Services Manager' Leonzo Cuiman, I was disgusted with how little he knew and how little he had to offer. The man, like the websites offerings, was empty and lacked serious knowledge. Rambling and dropping buzz words was the only accomplishment of our meeting. I wish we never worked with this company, and I hope they find a manager that is at least somewhat competent for future client meetings. If i were his boss, I would be embarrassed to send such a representative to other companies.

I just got off the phone with a yodle sales person. after misleading me in a voice mail i called him back. after i found out what they do there i still went through with the presentation. i liked what he had to say. the entire presentation took about an hour. i then said i needed to sleep on the proposal. i was not prepared to sign up on the spot given that i had never hear of yodle. thats where the high pressure push started. the sales person actually got pissed at me when i informed him that i wanted to sleep on the matter and have him call me in the morning after i had time to do some searches and see how yodle reviewed and how the service actually worked. at that point the salesman got more angry and i just told him not to even call me back. there was no way i was going to use them. before he got pushy i was going to speak to my other partners and try them out. if I ever heard someone in my company acting like that towards anyone i would let them go on the spot.