Scheduling, shipping, and rude drivers!
I am currently in the midst of dealing with my shipping woes from YRC. I placed an order several weeks ago which was shipped through them. No problem.
I downloaded and printed out my bill of lading and tracked the order. Again, no problem.
I was informed that I had to schedule a delivery time. Fine and dandy, did and done.
I scheduled the delivery for today (3/2) between noon and 2 pm and scheduled the time off work to be there to take the delivery. No problem, I thought.
Then, later yesterday afternoon (3/1) as I'm getting ready to step into a meeting, I get a call from the YRC driver, wanting me to meet him at my house right that moment. Obviously, I could not. After repeated sighs and huffs and puffs (on his part) and me telling him what time I was due off work and the earliest I could possibly be home, he informs me that, well, he's heading back to their warehouse and doesn't know if I'd be able to get my delivery today.
I responded that I had scheduled a specific time today at THEIR request and expected that my items would be delivered at that time, as I had already arranged time away from work, etc. in order to take the delivery. After getting off the phone with the driver, I immediately contacted the local warehouse and was told that yes, my delivery was still scheduled for the same time today and would be delivered as scheduled.
Today, I made certain I was home by the appointed time, and after sitting there, staring at the clock for an hour and a half, I called to see if perhaps he was running late, just in case I needed to do some last-minute schedule rearranging for the afternoon. Upon calling the warehouse, however, I was informed that my package had been taken off the truck this morning and was sitting there, more than an hour's drive from here, and that the soonest I could possibly expect it is "sometime tomorrow."
Needless to say, I'm rather infuriated at the moment. Not only has this company cost me however much they charged to ship my item, they have also cost me not one afternoon, but at least two, of work, a lot of headache medication, and an irritated supervisor. And, of course, I'm wondering if I'll get my shipment tomorrow or sometime by the end of this week.
This company isn't only a headache to those who ship through them. They're also a headache to the people awaiting shipments from them, and in my humble opinion, they make the companies who choose to ship through them look inefficient and incapable from the customer's point of view. If you are a company wishing to send freight to customers, I would advise you choose another carrier. If you are a customer awaiting shipment, I would advise you stock up on Excedrin.
The complaint has been investigated and resolved to the customer’s satisfaction.
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YRC now says they give a 30 min window. Then they call you once and when you call them again 10 minutes later they leave and say the call is just a courtesy call. Never dealing with them again if I can avoid it. Horrible service.
I am expecting a delivery from this company for an item purchased from Overstock. The item was delivered to Manassas, VA on June 23rd. The estimated delivery date on the website for the item to get to me in Alexandria, VA at that time was June 26th. It was then pushed back to June 1st. I called the customer service center and was told that the delivery agent has 48 hours to contact me to set up a delivery time once the item is received and so the latest I would receive a call would be June 1st, which was yesterday.
When I tracked the item today, the delivery was again pushed back to June 6th. There has been no explanation as to why this delivery is constantly being pushed back. I spoke to an agent on the phone today, explaining to her that I will be going out of town on the 8th and needed the item delivered by then. She told me that is not "fathomable", because the item has not moved from the terminal.
This is unacceptable and a major inconvenience. When receiving items from other delivery companies, there has always been an explanation as to why delivery dates are being pushed back. The idea that my item is available but is delayed in getting to me because of lack of efficiency on their end is very upsetting. I don't see any reason why I should have to wait an additional week to receive an item that has been in the same state I reside in for over a week.
This is my first experience with receiving deliveries from YRC Freight and I hope it's the last.
I was expecting a delivery to my office on Friday 5/15. The office is usually locked with a sign on door asking deliveries to be made next door. I did not receive the deliver and early last week I looked on YRC website to track shipment. Website said "On trailer for delivery". Again did not receive. On Thursday of last week, I was on the "Live Chat" section of the website and was told the delivery would be here by 5:00 that day. Again, no delivery. Went on the chat again friday and was told again the delivery would be that day. NOTHING.
I even received an email from the person at YRC Friday to the shipping department. It is now Tuesday, 10 days after the delivery was scheduled. I just spoke to maybe the rudest woman I have ever encountered in all my years in the customer service department of YRC. She said she has called multiple times and gotten no answer so she did not send delivery. Nowhere did I ask for the shipper to contact me to arrange delivery. She googled my company and was dialing an old phone number which we no longer use. After all this, she tells me its my problem and they will schedule delivery tomorrow.
I'm a driver for YRC Freight on the east coast and I'm respectful to all my customers and help when ever I can what you people are saying is nothing more of a lie! From all the other trucking companies that can't do the JOB Cause ups Freight can't pick up on time so don't tell what I know of all the lies and it's really not hard to trace an IP address
Was supposed to have an item delivered 11/19/14 between 8-12. Never showed up, no call. The next day they called saying they couldn't find my house and would deliver Friday 8-12. Never showed. I called them. They said they didn't confirm the delivery time so now it would be Monday 8-12. No show, no call. Tried calling them no answer no call back. Got ahold of customer service, was not given a supervisor to speak to.called back this morning. Was given to a supervisor who assured me it was being loaded now and I would get it today... Worst custmer service ever! Rude employees that really don't care if you get your shipment or not. In the future I will be asking who a company is using for shipping and if its YRC Freight I will PASS ON THE PURCHASE!
Worthless delivery company. Called me at 7:57 to schedule delivery of product. I called back at 8:06 and they failed to answer. They failed to return call. I called again at 8:35 and was told they could not deliver a package today that they scheduled, because the driver removed it from the truck. Don't plan on these people being responsible or able to deliver a package when they say they can.
Drop shipped to a customer and factory used YRC. Driver got into a cursing argument with my customer and left. It's been a week and each call gets me the 'we will call you back' which never happens. I've never had a freight company pull something like this. Probably my worst experience with a freight company ever.
YRC -- The worst delivery experience I've ever got!
So I ordered a piece of furniture and from the tracking record my furniture should be arrived on 17th. They called me on 22nd and told me my furniture would be arrived on 24th from 10am to 4pm, and it would be a Wednesday which I need to work!
I tried to get help and here are my suggestions:
1. Leave the furniture in front of my apartment door
2. Narrow the window to 2 hours instead of 4 hours so I could take my lunch hour for it
3. Call me 15/30min before the delivery so I could be at home when the furniture comes.
All of them are REJECTED!
It just no way that I would left office for 4 hrs during the working hours just for a piece of furniture that has been delayed for a week!
I was mad and told them I'm thinking about cancel the delivery and they were very pleased to do that~
WTH
Sounds like my only solution is either ask a neighbor for help or pay them extra dollars for non-working hr delivery...
Being frustrated and headache for this for 2 days...
Never ever gonna used their or any website which uses their service for delivery again...
DO NOT USE YRC. We were expecting a shipment to be delivered by YRC. We called their office for 2-3 days and nobody bother calling us back to make shipping arrangements. Finally we got a hold of someone and explained that we have been waiting for this shipment urgently and nobody has called us back. YRC said they would deliver the shipment the next day from 9-12pm. Now we are stuck with a bill for making an appointment. First of all, the shipment was delayed and I did not make the appointment. After we received the bill, we called them to explain the situation, they are denying the conversation and sticking with the appointment charge. It's not the amount of the invoice but the principle of the whole situation. We are now forced to pay the bill. Terrible customer service and I guess they are looking for ways to make more money out of customers!
WORST COMPANY EVER! ALWAYS LATE AND THEY DONT CARE - CROSSING MY FINGERS FOR THEM GO OUT OF BUSINESS SOON...
AVOID THEM...