Menu
For Business Write a review File a complaint
CB Media and Publishing Z2 Comics No response regarding a refund
Z2 Comics

Z2 Comics review: No response regarding a refund

M
Author of the review
10:09 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 12/04/2021 I ordered One Bourbon One Scotch One Beer Deluxe Edition. Due to manufacturing delays, the product was not available until August 2023. On 08/05/2023 Z2 Comics sent an email regarding this order. The email stated there were multiple changes to the product I ordered. There was no longer a vinyl included and no longer a deluxe addition. Z2 did offer to send an in stock product to compensate for the change but they also stated if I no longer wanted the product due to the changes then I could request a refund. I am a vinyl collector. Z2 has made changes to almost every product I pre-ordered. So because there would be no vinyl, on 08/06/2023 I requested a merchandise credit as I planned to purchase something else at Z2. I never heard from Z2 regarding the merchandise credit so I later requested a refund. I have sent numerous emails and have received only “canned” responses that Z2 received my request. I previously ordered 4 or 5 items from Z2 and was used to the multiple delays so I was surprised at the lack of customer service. I would like Z2 to step up to the plate and do the right thing by their customers. They have a unique product to offer but by alienating customers who buy from them they won’t be around for long.

Desired outcome: Refund the money I paid for the product.

0 comments
Add a comment

More Z2 Comics reviews & complaints

  1. Z2 Comics Contacts

  2. Z2 Comics phone numbers
    +1 (718) 440-6576
    +1 (718) 440-6576
    Click up if you have successfully reached Z2 Comics by calling +1 (718) 440-6576 phone number 0 0 users reported that they have successfully reached Z2 Comics by calling +1 (718) 440-6576 phone number Click down if you have unsuccessfully reached Z2 Comics by calling +1 (718) 440-6576 phone number 0 0 users reported that they have UNsuccessfully reached Z2 Comics by calling +1 (718) 440-6576 phone number
  3. Z2 Comics emails
  4. Z2 Comics address
    995 5th Ave Apt 8S, New York, New York, 10028, United States
  5. Z2 Comics social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024