Zameen.com
Reviews and Complaints

Al Hayat Residencia. I had invested in a three bedroom apartment when Zameen.com approached me in 2020. Now Zameen.com says they do not have anything to do with it. I no longer have any faith in Zameen.com. However, I do not know what will happen to the amount I have invested so far, which is considerable, and I am yet to pay another PKR 2.5 million, along with the escalation charges mentioned by the Alhayat coordinator. I do not know how much the escalation charges will be. There is no news about when the apartment will be delivered. It is easy for Zameen.com to back off, with no one there to give an update on the truth.

Al Hayat Residencia. I had invested in a three bedroom apartment when Zameen.com approached me in 2020. I have paid PKR 6 million so far and I am yet to pay another PKR 2.5 million. I have been told that I have to pay more amount as escalation charges later in the year. There seems to be very little progress in terms of construction of the building over one year. There is hardly any staff in the office I can talk to and It is very difficult to meet the project director. There is no information on when the apartment will be delivered. Zameen.com doesn’t help at all.

I was told by an agent Mr Ahsan farid rep of zameen.com to put an amount of 26 lacs in zameen.com project. He categorically mentioned that you need not to sign the legal contract which was 30 lacs. Just asked to put 26 lacs and asked to recover them after appreciation. After an yeat i was told that whole amount will be deducted and i will be given only 2 lacs return. Although i did not sign any legal agreement. This speaks of pathetic and immoral conduct of this company. All are advised not to invest with them and raise proper action against them.

I paid 155 lakh and it's almost 6 months I invested in zameen.com.

THey never gave me any thing after receiving payment . Not even a 200 stam papers. My apartment number is 803 in Zameen aurum and when I contact their higher management to give me any documents they start blocking my number. Never buy anything in their project you will end up losing your lifetime savings. Rubiya director is a perfect scamster . I have started legal proceedings against Zameen com and there director Basil and rubbiya. They also trapped me in a Zameen neo deal by lying everything and said you can cancel any time sir no issues. They lied about the whole project. And took my signature. Now when I saw t

He place I didn't like it and told them. I am not interested. Now they are saying we can't cancel it you have to pay 350 lakh now. Fully scammers.

[protected]

There is no policy of resale of an apartment I booked with zameen.com. I want to sell my apartment which I had booked from an investor point of view.

I am agreeable to share a percent with zameen upon successful resale how ever there is no policy or method to do so. Very disappointed with the way they have handled this. No department of re sale, no one professional enough to handle such queries. The owners need to realise they are loosing valuable customers and trust.

I would appreciate if some one gets in touch with me.

Faisal.

[protected]

I purchased a 1 bed apartment in Al hayat residencia, I’ve paid more than 10 lac and now the project is completely off and they are demanding more money as their owner died and in the meanwhile construction cost increased.

One zameen representative is telling me a different story the other is telling something else, while Al Hayat residencia representative said that, they don’t work with Zameen any more.

When I told this to zameen, they said we have a case going on against them.

I don’t know a single project of zameen that is running smoothly.

Please please don’t invest with them.

I have so far had a nightmare of an experience with zameen.Com . Having reviewed the contract for MVN project and agreeing upon changes in sales contract with developer , they were not printed in the final sales contract . I refused to sign the contract and demanded my deposit. I have been waiting now for almost 2 months and cannot get my deposit . Muhammed Zeeshan( senior sales personnel forwarded the case for refund , Faiza , Abdullah and ali Ashfaq were original sales agents. I was advised mr abdul Rahman will contact me in few days and weeks on I am still waiting to hear. There is no response from them, dead silence . No organization in the world deals with matters like this. I am at a point that I have taken a legal advice and shall Pursue if the need be . The longer my money sits in Pakistan , the more it devalues and this is a constant ongoing loss. I have already lost half of my investment due to ruppee devaluation. I kindly request my matter be settled ASAP.

I am lodging this complaint I'm regards to a apt I bought in Parliament House lahore apt 108.. I paid one crore 27 lacs and a few thousand rupees. Know I'm being told about escalation charges. Your staff member Ehsan I am dealing with was so rude Iver the phone today. He kept saying I'm calling you on my break. Lol. Who told you to. Park House is asking for another 35 lacs on top of what I have paid. I will not agree to this at all. I agreed a price and know they want 35laca extra. Ehsan your sales guy from zameen said to me 2 weeks ago. I have recording as all my calls are recorded. Sir you apt has gone over 2 core its 220 to 2 crore 40 lacs. So I said fine I can not afford to pay 35 lacs extra sell it. He agreed to call me Sunday just gone. No call as he text me he was out of town. Monday chased him same thing. On tue he was so rude and abrupt. Is this how your sales staff acts once you have your commission. He kept saying I'm calling on my lunch lol. It was not lunch time in Pakistan. Also this is what you call after sales. In all your vidoes you say we love our overseas clients.

Also we provide great after sales service is this that. Nope. He then says my apt is around 1crore 70 lacs. When I said what the hell you said over 2 crore. He started to be rude and say oh this is not my job. I don't knoe about all this.

Then why were you saying to me my apt has gone over 2 crore to 2crore 30. Cause he did not think I would say sell it.

He was trying to be clever with me and got caught.

I have never had such worse service ever.

Zameen is breathing their contract by providing such terrible service. Also thr contract that me and my lawyers asked to look at our building had a page missing. Which had the force majure. My building is meant to be ready in Dec this ready. Yet they took me to the developer who had this missing page. Force majure clauses are unforcable and the builder has 2.5 years is completion. I don't care if it will be ready in Dec. As if it's not my rent will start in 2.5 years of signing contract. 35 lacs extra are they mad. Your staff are still advising people that escalation costs is for people who bought I'm year 2020 or before. That is not true is it. I have a recording of your staff who sent me this less then 3 days ago.

The most horrible customer service, incompetent and unprofessional employees and sales agent. They took my money never gave me the unit docs, I am still struggling to get my funds back. There is no customer service portal or complaints portal, very hard to get around anything. I am regretting investing with zameen.com as an overseas pakistani, its been 4 months and my money is still with zameen medallion and they are not refunding my funds. I have also tried reaching out to Zeeshan and Imran on Linkedin but they never responded, none of the lines and emails work and I will have to come to pakistan lahore and sue these people send them court notices so i can get my refund, there is no other way arouund it HORRIBLE HORRIBLE PEOPLE, all my hard earned money they took and not returning, fraud and liars

I have purchased a shop unit gfn 056 at zameen ace mall dha 2 islamabad on the recommendations of zameen employees iqra waris and Faisal sales manager at the zameen office behind marriott as they were contacting me again and again to purchase the shop on installments and they committed that they will sell in 2 months . I already told them that I only have this money and I don't have enough money to clear the installments later . They said I don't need to pay installments and they will sell it with profit in 2 months . when I gave the down-payment and more than 3 months passed, they got hidden from me and didn't respond to my calls, and after that, the zameem office is giving me notices to give installments. I asked zameen office to refund me the money, and they accepted but said they would deduct 10% from my down-payment. I even agreed to that, but now they are not even refunding my money . They have befrauded me and I don't know whom to go after to adress my grievance. 3450000/- I did down-payment.

I have bought an apartment in Al-Hayat Resedencia in July-2022 and I have paid all my installment till 31st Jan 2023 from Zameen.com, but since last 2-3 months there is no development on the project, when I called to Zameen.com they said that the owner is died and the hiers may be not willing to fulfill the project, first I called to Mr. Kamran Siddqui then go to their office in Gulberg-Lahore and asked them to refund my money, they agreed to refund my money but it is 2nd months still there is no progress against my refund, so it is requested please refund my money as soon as possible.

We have book 3 units from Zameen.com in 2018 at Motor City, Park Vista, As an investor overseas, we have invested our hard-earned money in these projects, and we fixed the price of all units at the time of booking, but as time passes zameen group backed and they have directed us to that builder, now all the builder is starting charging a huge amount in the name of development, parking, and utilities as it was not even mentioned to us when we are booking a unit, we have made a plan of all the installment by seeing our circumstances but now we do not have that amount to pay and protect our Investment, and all our investments have been wasted in that project,

so we are highly recommend all of you that please stay away from the Zameen Group because their commitment and delivery of the project is not confirmed, and they have told you all the possible options for relaxation at the time of booking, and when you booked with them they will get back from that project and get an irresponsible response to your Queries,

In the End 0% of customer service

I made a down payment + token of 72+ lacs back in July 2021 for 2 service apartments in River Courtyard. The marketing team didn't show me any contract terms before collecting the advance and only upon reviewing the SPA I was shocked and told them that I don't agree. They kept me hanging that we will amend this and after couple of months - no progress. Then I asked for refund and filed all the paperwork and kept on waiting for few more months. Called several times, registered complaints and absolutely no action from them. I visited and was told to meet the ESM with whom I had been in touch for almost an year now. First he kept me waiting that we have put those units back in market and then he asked me to reconsider as they can remove some of the clauses from the contract. Now it's been over 4 months again and I am waiting. There's no progress, no response - they don't even pickup my call or respond to my message, keep on throwing [censored] excuses all the time. It's been over 18 months now and I'm still waiting. I need to get my money back. If anyone of you have been successful in getting their money back, please help me. I'm just ready to take legal action at this point.

I booked one-bed apartment in Zameen opal in 2019 for 72 lac. Their sales said that there are no additional charges, fees, or payment on top of it.

Now, that possession is near, they demand 18 lac on top of the original price.

It is based on a clause in their lengthy agreement that they can adjust the price whenever they want. I should have never trusted their word and read the whole thing. My bad.

Buying from zameen.com is not an investment at all. You get zero benefits.

They should tell people about that clause upfront and that the initial payment plan is not full and final and can change anytime by any amount.

Having attended a zameen.com international exhibition hosted by the dubai office of zameen, on may 21st 2022, I purchased a token for a house in Ace Homes, in Islamabad, which they told me was the last available in that development, but which i could hold by purchasing the fully refundable token. I agreed on the basis that I could change my mind later if i wished, and get my money back.

After then deciding against going ahead, i received a fair bit of sales pressure from hree different members of zameen sales team, to proceed with the sale. This was surprising as I had been told there were other people on a reserve list if I didn't go ahead with the purchase.

I asked for my token to be refunded, and was reassured this would be done, but despite many attempts by phone calls, text messages, and by email, i am still waiting 6 months later, despite the promises.

It seems to me that the pre-sales customer service works a lot better than the after -sales customer service.

I really expected to receive a higher level of professionalism and integrity, but sadly this was not the case in my experience. I am now glad I didn't invest more money.

I have since had calls and emails from zameen.com inviting me to engage in new projects (at which points i have again raised the issue of my token), but frankly the trust in this organisation has been eroded.

I have invested back n forth in three projects including 68 High Street, 201 Apartments and Rockland Villa with Zameen.

However, I have been in pain and struggling with Rockland Villa Project. I paid advance amount of rupees 975,000/- on 30th March 2022 through Meezan Bank Cheque number [protected] and Zameen receipt no. 4964 but since then zameen team did not presented/signed the contract and hold my payment since 8 months. I was and even till now following the concerned sale person regularly for a refund which was initiated back in August 2022 upon my confidence being shaken on this project where no contract was signed by Zameen.com. Since then I use to reach out follow up on any other day to know the status of my payment but he always says it is in process and will be released in some time.

I visited Zameen Islamabad office multiple times and met its representatives but they not do anything except few sugar quoted words.

I humbly request Zameen CEO Zeeshan for his help to rescue me from this situation.

I called zameen help line and email as well but all my efforts went in vain.

Agent Name: Faisal Baloch, Company: Gwadar Pyramid Real Estate, Phone [protected], UAN: [protected].

I am Canadian. I purchased two open lands from this agent. He sold 18lakh plot to 56lakh to me with fake papers. After checking market plot price that plot is under 18lakh. Since he didn't provide plot documents I lost 56 lakh on one plot & 30lakh on other plot. After watching social media from UK this guy involved in fraud to other overseas clients.

Since he using your platform please investigate & stop him to using your name.

Thanks

Aqeel Jan

1 202.368.0956

We purchase falaknaz dream villa through zameen.com they take 30% of amount from us which is about 3 million .after few weeks they said your unit is already sold by builder .when we visit builders office falaknaz they said we didnt sold your unit .zameen.com already sold the same unit to another person.zameen.com lie with us.6 month has been passed they didn't entertain us nor they refund our money. please do not purchase through zameen.com .they are liars. dont trust them .they steal your money .

I was approached by zameen.com marketing team from headoffice ifc building behind marriott isb. The female salesperson used to call eveey day to purchase something from zameen.com. I use to tell her that I dont have alot of bdget and therefore I cannot buy. She mr how much is mycg budget I tild her abkt 3 million. She said what if get 48 lac literally 13 lac profit after 2 months on the said amount. She arranged a meeting withh her sales incharge they surrounded me like mafia and were purssauding me to invest and they guaranteed to sell off the unit within 2 months and give me profit. To cut long story short nothibg happened and now they are not picking up phone and I m literally dont know where to go aftrr my money. Pls pls dont invest through zameen.com. Its a big scam literally I m the affectee.

I purchased a plot through Zameen in July 2021 and today when I am filing this complaint in Sept 2022. I still haven't received my documentation from them.

I have knocked every door in the company. The higher Management doesn't even reply to my emails or LinkedIn messages.

I went to the developer to get help and found out that Zameen hasn't even submitted documents.

At this point I want my refund and I don't want anybody else to get into the hands of this pathetic company.