Zips Car Wash
Reviews and Complaints

I cancelled my wash membership in November 2022. We did not use the wash anytime after December 1, 2022, and no membership fee was charged.

Then on January 2, 2023, Zips charged me a monthly membership fee. When I called, they claimed I had "re-activated" my membership, which we had not. After several emails, they stated on January 12 they would "as a one-time courtesy" refund my fee, which take about 7 days to process.

On January 19 (7 days later) my account was again CHARGED, not debited, $20. When I emailed them again, the essentially denied doing that, apologized for not refunding yet, and that was it.

I have since received the first $20 refund, but am still out $20.

Zips Carwash review

North Myrtle Beach Barefoot Landing, One star only because you can’t choose zero stars. The carwash itself is fine for the most part, despite the occasional non-working equipment. Customer service lacking in several areas. Being a customer for nearly 2 years, I let many things slide when they changed over to Zips. We had issues at every location with the chip reader. They eventually changed the strip, but there were still issues with entry at all locations. We resolved ourselves to the fact that we would have to toot our horn for an attendant to come to the entry gate every time to allow us entry. On November 1st we had pulled into the Barefoot location and after doing the usual waiting and reversing to try to get the reader to work, I tooted the horn for the attendant. I tooted several times within about a five-minute period, when I concluded that I would have to get out and locate the attendant. Luckily there was no other vehicle behind me, so I backed out and pulled in front of the office. I was greeted inside by a very rude and angry man who said “You need to come into the office and not sit there beeping your horn”. His rudeness shocked me and I told him he didn’t need to act like an [censored]. His rudeness increased, and I said that maybe I should just cancel my membership. At that point he demanded I follow him to the office to close my account. I was then told if I was not welcome there EVER and if I returned, he would call the police. I asked WHY? His answer was that I cursed him out (because I said “you don’t have to act like an [censored]”). Ok, maybe I shouldn’t have said that stupid little comment, but I really believe he was overreacting.

Fast forward, to my contacting the corporate office to lodge a complaint. I told the rep on the phone exactly what happened including MY comment to him. She was apologetic and sympathetic and said I would be contacted by management. I received an email the next day saying I would be contacted shortly. THREE weeks later I received a phone call from management. The resolution for them was an apology. He said he was sorry and the attendant and all staff would be informed this is not the way to treat a customer. That was then end of the call! I was more than surprised that I was not offered some kind of compensation for my humiliation and inconvenience after being a loyal customer for nearly two years. A free carwash, or free month, something that would convince me to come back as a customer. NOTHING. Suffice it to say, I am done with Zips Carwash. They need some lessons in Customer Service.

I have tried to use the car wash and it is out of order or my membership did not go through without going into the office. I have tried to cancel my membership and the site is asking to charge me $37 to complete the cancellation. I find this a poor customer service. The carwash is in Collegedale Tennessee. The Zips account number is [protected]. This has been going on for the last three months.

I came in for a car wash December 4, 2022 and was met at the pay station by an employee who told me of a $10 special. He told me it was a 3 month promotion and at the end of the 3 months I could cancel and not be charged the $35 membership but just the $10 each month for 3 months.

The beginning of January I see that I am being charged $35 for the membership. I went to the Zips where I was told it was just a 1 month special and they couldn't refund my money but that I could call headquarters. Upon calling headquarters I was told it is a no refund policy regardless of what I was told. When I asked to speak to a manager I was told a manager would not be able to help me that they have this policy and it cannot be changed. So Zips has charged my card $35 without my approval and will not refund it. I will NEVER go to a Zips again.

I have a membership because I usually love these car washes. In general the employees do a good job spraying the car off going into the wash. The towels and cleaning products are available and the vaccumes are great but not in Marion NC... your lucky if you get a little spray off at all before the wash, then there MIGHT be towels and cleaning cloths available to wipe off what the wash didn't get after the useless pre-rinse, and you have to be even luckier still for the vacuum to not be stopped up and barely working. I'm considering canceling my membership because this is the closest to my home. It's ridiculous and getting worse! Please do something.

Claim was initiated on 9-15

More than 3 months later I am still only told that damage claim dept has no contact info and I have to wait.

Could you please tell me how the claim is communicated to the damage team and copy me on the communication. If thy have no email or phone number is there an address?

Ho long does an investigation take and what does it entail 

------ Original Message ------

From: "Jessica (Zips Car Wash)"

To: "Caller +[protected]"

Sent: 12/27/2022 9:22:04 AM

Subject: [Zips Car Wash] Re: Call with Caller +[protected]

Your request (450262) has been updated. To add additional comments, reply to this email.

Jessica (Zips Car Wash)

Dec 27, 2022, 9:22 AM CST

Hello Justin, 

 

There is no number or email that I can provide you for our damage claim department. Once they are done investigating your claim, they will contact you to let you know their decision. If you would like to file anything for our legal team, please file it through the National Registry. Thank you

Jessica

Caller +[protected]

Dec 26, 2022, 7:24 AM CST

Please update me as  to the status of this claim

or please forward me the information of your damage claim team or legal department.

Thank you,

Justin Bartholomew

Jessica (Zips Car Wash)

Dec 22, 2022, 9:38 AM CST

Hello Justin,

 

I do not have an update regarding this claim. I will send a follow-up to the damage claim team asking them to contact you. Thank you

Jessica

Caller +[protected]

Dec 22, 2022, 9:35 AM CST

Please update me as  to the status of this claim.

Jessica (Zips Car Wash)

Dec 9, 2022, 8:12 AM CST

Hello Justin,

 

Thank you for reaching out to us. This alleged incident is currently being investigated. There is no number that I can provide to you. Once the damage claim department completes its investigation, someone will reach out to you to let you know if your claim is approved or denied. Please be patient as the team is working very diligently on your claim.

Jessica

Caller +[protected]

Dec 9, 2022, 7:27 AM CST

IS there another number I should call.

No one has contacted me. 

Thank you,

Justin Bartholomew

Jessica (Zips Car Wash)

Dec 1, 2022, 10:24 AM CST

Hello Justin, 

 

I will forward your request to the damage claim team. Thank you

Jessica

Caller +[protected]

Nov 29, 2022, 8:41 AM CST



9/15

image0.jpeg

Sent from my iPhone

Caller +[protected]

Nov 28, 2022, 6:28 PM CST

I still haven’t heard from anyone

Sent from my iPhone

Jessica (Zips Car Wash)

Nov 22, 2022, 12:32 PM CST

Hello Caller!

 

Thank you for reaching out to us. We have received your damage claim request, please allow 72 hours for someone to contact you. 

 

We hope you have a wonderful day!

 

 

Jessica

Caller +[protected]

Nov 16, 2022, 2:37 PM CST

09-15-22 6:33 PM is the last one and two before 

Caller +[protected]

Nov 16, 2022, 2:30 PM CST

It is in the pictureimage0.jpeg

Sent from my iPhone

Remedios E (Zips Car Wash)

Nov 15, 2022, 5:20 PM CST

Hello Justin, 

Thank you for contacting us today. I will escalate your damage claim. request. May we ask for the Incident report number please and the date when you file for this incident report? 

 

Best Regards,

 

Zips Car Wash Customer Care Team

 

 

 

 

Remedios E

Caller +[protected]

Nov 15, 2022, 4:03 PM CST

When will an adjuster contact me?

Remedios E (Zips Car Wash)

Nov 14, 2022, 3:43 PM CST

Hello Justin, 

Thank you for contacting us today. This is in line with our conversation earlier about your damage claim. I just want to ask the exact date when you file an Incident report. Your response is highly appreciated. Thank you!

 

Best Regards,

 

Zips Car Wash Customer Care Team

 

 

Remedios E

Customer Support 

Zip Car Wash

[protected]@zipscarwash.zendesk.com

www.zipcarwash.com

[5LDVE5-MY6X7]

I live in Myrtle Beach SC. I have been using the carwash at 2089 Hwy. 501 for approximately 10 years which had previously been Detrick's. They always did an outstanding job. I noticed approximately a year or so ago that the car wasn't coming out as clean and my billing changed from Detrick's to Zips. When Turbo Wash opened at 593 International Dr. I used it on occasion, but it was more expensive than Detrick's and didn't do as good a job, but I would use it from time to time. They also changed to Zips and on December 18th 2022 I went there for a carwash and was very dissatisfied with the outcome. I paid for the second most expensive wash and half the brushes didn't even activate. When I got home, I could see brush marks on the windows where the dirt hadn't been removed. The price of the carwashes has increased considerably, and the quality has gone down considerably. I understand that costs have gone up in the past few years but there is no excuse for the quality to deteriorate.

The employee there today walked up to me and told me to make sure I pick up my trash before leaving when there was trash on the ground when we pulled up! This is so unprofessional and I have never had any employee ever say this to me in all the years I’ve gone to the car washes! Half of the equipment didn’t work. When I pulled up to the car wash the employee was sitting in his car instead of rinsing the cars off. This place is so unprofessional and were trying to sell me a membership! So glad I didn’t get stuck in that bc I will never come back to this business!

my daughter worked at the Zips in Dallas, GA the manager Bruce Holdsworth has come to work several times drunk and made sexual advances at my daughter on several occasions. He sent her inappropriate texts to her and other employees. He also buys underage children alcohol for sex as do the other older employees. I have not contacted the authorities, but I plan to soon. This is not a light matter to be dealt with...

I am and member of zips car wash till about a month ago I went thru and received damages to my truck I had just bought a month before just got my new decals on it for my lawn service and had it looking just as I wanted it till the miller town pike location site wash broke my antenna put a scratched down the side of it and poked a hole in my back fender. I reached out to the manager I went by there he took pictures of it said he filled out a claim sent it and I have been contacted only twice by email once for my phone number and then they said give them 72 hours well I have been patient for them for almost a month now I continue to contact the manager of the store as well as sending emails to the clams team I am not receiving nothing back from the claims team the manager keeps telling me he will find out what’s going I never get a update from him on it but then he tells me after a month that I need to go on zipscarwash.com to get my answers that I need why should I have to do that when they have my email they have all the information including my insurance that makes no sense to me when their car wash messed my truck up I still have not received anything back they’re trying to settle this dispute or anything

I presented at Zip car wash on S. Kings highway in St. Louis, Mo. They were having issues with the pay machines. The lines were getting long so I went to the door which I assumed was the office and asked what the issue was that we're all waiting so long and it was not fair to the customers to sit here waiting until they figured out the problem. I was told they were having problems with the internet service and I had to wait. I suggested they just let the gate up and let us do what we came to do (those with membership). An employee called me a "[censored] [censored] mother [censored]er and went in and locked himself behind closed doors. I will not spend my money with a company that employs someone that has no respect for it's clients. My name is Tommie Davis [protected] account number [protected]. I have 2 accounts

I cancelled on the website, and they continued to have money taken from my bank account. When I called to find out why it was happening, they said it wasn't received and if I had the confirmation email, I told her that I don't keep emails that are 3 months old. She then tried to sell me a membership for $10.00 a month, I told her that all I wanted was to have my money refunded she said no. She said she would cancel my membership today and I won't refund my money. I told them to check to see that I haven't used the membership, they said that I could have. I will never use that company again and I will tell everyone not only in person but on Google and Yelp not to use them.

The ZIPS in St. Louis, off of meramac bottom, is terrible! I have scratches all over my car. Some areas are worse than others. Especially the hood. I have a brand new atlas, and I always hand dry my car and just washed it on 12/4 and was drying it and noticed so many bad scratches on the hood and the sides. The last few times I went, the brushes weren’t always working, and the mat cleaners were not working. The vacuums rarely work and are usually caked with gunk on the inside.

After seeing how badly my car was scratched, I went to cancel my membership and asked for the owner's information, and was going to file a damage claim. The workers also admitted the scratches were likely from them. They said that when a dirty car goes through, they don’t spin the brushes, and if they don’t get sprayed out, the dirt and gravel stay in them, likely causing the bad scratches. This is unacceptable! Especially when I bought a new car, and I see scratches all over it. I emailed the owner and have yet to hear back.

July 22, 2022

12:00PM

My car received damage during my car wash. I went and got 2 insurance quotes to repair my car as instructed by the manager. The manager said that the corporate office would be reaching out to me, but they STILL haven't done so. I have returned on several occasions to get an update from the manager, and he has told me every time that he would reach out to corporate office and have them get in touch with me.

I was in the car wash on Saturday, November 19, 2022 at 12:11 PM. I was in the part where the giant brush was just coming up the hood of my car towards my windshield. that’s when I felt a jolt. It was like my car hit something but I wasn’t sure what was happening because I couldn’t see past the brush. My car continued to lunge forward and then was stopped. This happened about four times. I wasn’t sure if my car was hitting something or if the mechanism that takes my car through the car wash was stuck.

I began to lay on my horn to notify your team members that there was an issue. they turned off the car wash and they’re in front of me was a jeep with a hitch.

The driver of the jeep told me that her jeep stopped moving forward and she couldn’t figure out why it was stuck.

Eventually they got us out.

I got a call today saying that you won’t cover the cost to repair the damages to my car. And when I asked to see the video of it, I was refused access.

On 11/2/22 at 4:56 PM I stopped by the Zips Car Wash on Old Muegge. I returned less than 24 hrs later and told the lady on duty that the wash didn't remove half of the dirt on the back lift gate. She said there was nothing they could do. I am surprised your services are not backed by a satisfaction guarantee. Following are the numbers from my receipt.

CTN 638046; WC 47817; AS1002

6/28/22 charged my ccard for 3 months t-mobile deal for 3 months of car wash for $20.

9/28/22 charged my ccard for $35 for the next month of service at normal rate. The initial t-mobile deal was over... Ok so I forgot to cancel before the 3 mos. Was up, so on the day they charged me for the next month of service I called and logged in to their website to complain and cancel the account.

9/28/22 I called zips and then logged in online and created my account at zipscarwash.com and tried to cancel my account. I received a email response from zips asking my account information - which I had input to your site in the first place, so I don't know why that was needed since I initiated the cancel request from your website on a ticket form. From my account that I created with all the information they were asking in the email they sent to me to confirm this same information.

10/28/22 zips charges my ccard again $35 after I had cancelled the previous month 9/28/22 one month to be exact... Now going through the same process that I thought was resolved a month previously. And now they are saying the account is cancelled. 10/31/22. My question is is my ccard going to get charged again one month from now on 11/28? And they should refund the charge on 10/28/22 after I had cancelled.

I have been a member ever since you opened in Walterboro sc and I have said things in the past about the car wash not completely washing the car or suv we have. The car wash always misses the passenger side rear quarter panel and corner of the bumper when we go through. This has to be a problem you know about and I don't plan on changing my service with you but this seems like a problem that by just adjusting the movement of the brushes it would correct the problem.