Zoek
Reviews and Complaints

The SEO provider ZOEK is a total scam and so disrespectful, wasted so much of my money and did nothing, knew nothing and refused to hear my experience "Combine with our on-site SEO services for guaranteed ranking and traffic results in 90 days or less." is a COMPLETE LIE. Hated everything they said and 'did' for my business. They fail small businesses and disrespect people, refuse to make accommodations for where they failed or admit their work was inadequate. AND after I expressed all this upset they had the audacity to charge me 2 months after I told them to stop after our agreed upon package. I have never had such a horrible service provider and I have to warn folks how deeply dangerous of an investment this is and how awful it turned out for me. So much stress it caused and continues to cost me almost a year later!

I prepaid for a year of services. In the first month, they said they did 3 links. None were visible. They wrote a 3 paragraph AI generated blog post to a non-industry relevant site with information that is not helpful. Did keyword search for a keyword that gets 0 traffic, ever and when I told them before doing the work, it is not a relevant keyword, they didn't care. If you try to cancel for lack of communication or activity, they don't care because they say you get nothing back for the other 11 months we didn't start work for. COMPLETE SCAM. So by not doing any work, they win because client gets no recourse.

If I could give this company zero stars, I would. If it was possible to leave a negative 10, I would. DO NOT DO BUSINESS WITH THIS COMPANY. *** L started off very professionally on the phone, gave me a quote with a one month turn around do redo two menu pages on my website. She took my money and has ignored every email I've sent her since. Next week will be the three month *** and nothing has been done, they don't return emails, or phone calls.I have spoken to "***" who was supposed to be doing the work on my website twice. He had told me both times that he's busy with clients. Am I not a client? They treated me like one WHEN THEY TOOK MY MONEY! On Jan 20th, I received an email from *** in escalations saying how bad he felt that I was having this problem and that he wanted to help me. I wrote him back on the 21st with no answer. I wrote him again on the 23rd with no response. I called him on the 25th and was able to get him on the phone. He promised me that *** would call me that same day with an update. Shockingly, *** never called. I emailed *** this morning at 7:30 and have also left him another voice mail earlier today with no response. Do yourself a favor and stay away from this company and their employees. They have ZERO integrity, and are THIEFS.

Go Zoek to Go Broke. I wish I could give them zero stars. They constantly harass and gaslight customers. I paid for a website design, on-site and off-site SEO services and 1st page of *** placement. Once my website was completed, the issues started. They claimed I misunderstood the contract and that it wasn't agreed upon that I had paid for SEO services but for an additional $59/month I could. Too bad I had it in writing through 80+ emails that I DID pay for it. They also blackmail customers with threats of ruining credit scores if they block payments (I reported them to my bank and have a perfect credit score). Their supervisor *** is the worst of the manipulators. She needs serious people skills. When I first hired them, they had 5 stars. They clearly have changed management. All I wanted was a website and to transfer my business to it. Blocking payments made them triple the harassment. I've reported them to Wix Abuse as well since Wix recommended them and they said they'll be watching them. Filing a report with ComplaintsBoard.com made the harassment quadruple via email. They would be nice via responses through the ComplaintsBoard.com and then through email would double down, eventually it got to the point where I could no longer respond to them through the ComplaintsBoard.com. This is not a nice company. All customers should be aware and steer clear of them.

I subscribed to Zoek on 20th Jan 2020 for 3 months. I was promised many value adding services Zoek will be able to provide to improve my website's presence. However, I received nothing but non-sense pages on my websites - which I would really be embarrassed to have on my website as they are irrelevant contents. To make it worse, the design of the pages doesn't even marry with the rest of my pages. I received no reports or updates on results from whatever Zoek has "done" since I joined. When I finally had enough, I emailed the project manager, Yaseen M, to enquire on how I can stop the subscription with Zoek and how it works with the payments/contract on 3rd April . And since then, I've received daily (sometimes twice daily) email from Yaseen reminding me to sign the Cessation of Services Agreement. I emailed Yaseen back on 9th April requesting to clarify when the last payment would be due and what value adds have been done so far for all the payments I've made. He didn't respond. Instead, I've got an email from Maria Rodriguez the next day advising that she's going to be my new Project Manager. I tried to reach Maria and asked for her to schedule a call to further discuss my account but heard nothing back from her. Having experienced the above, I can't help to think that Zoek is nothing but a fraud which try to take people's money by locking them into a contract and disappeared.

The bottom line is that Zoek has a large chunk of my money and I have no functioning website to show for it. The initial consultation assured me that what I need my website to do was understandable and could be done. It was only after the "initial website build" that they admitted that it really cannot be done and they are stringing me along with some sort of makeshift workaround. It's not going to work. The supervisor tells me that I am not eligible for a refund citing the contract language. And offers no resolution to my complete frustration. So no website and no refund of any sort...not even the web hosting! It's entirely unethical. They boast in boldface that there is a "money back guarantee" in the sales pitch documentation. But that only applies in that sketchy timeframe between the consultation and the "initial website build." How are you to know you are not satisfied until you are presented with some of their work? That initial website build is vague and ambiguous. I have never experienced anything like this. They only communicate when I hound them for updates. I was so excited to launch my online business, ready and eager to be presented with a website I could be proud of. Instead I'm at a standstill and not able to open up my business. Zoek took the wind out of my sails. They are not interested in making it right with their client. They've got their money and I am made to feel like a nuisance to them.

I hired Zoek on Januaru 16th, 2021 and it is now March 28th and they have done little if anything on Simple SEO package. They did send me nice, colorful email templates saying they had finished phase 1, phase 2 and phase three all within about 2 weeks, yet, here it is, 90 days later and I can't even find my business website listing ANYWHERE on Google. They also aed to have mailed mobile site..which has not been touched at all. Essentially, I have seen NO results at all, no follow up calls or emails. NOTHING. Within the first week of starting my Zoek package, the baraged me with emails and calls to upsell me on more content packages, etc., before they had even proved themselves by doing what I had originally asked for, signed up for and paid for. I have called Zoek and since my package does not include a "dedicated project manager" I speak with various reps who tell me to be patient for results. "It can take 90 days or more to see results", they tell me, but little else. I have been designing websites for many years, but I am not an SEO expert. However, I do know what to look for when SEO has been properly implemented. As far as I can tell, the only thing Zoek has implemented is their monthly billing on my bank account and giving me excuses for not doing much of anything for my SEO. There are lots of other good, affordable SEO companies out there. I am surprised that *** promoted Zoek...not very good for ***'s business. Don't use Zoek. ***.

PLEASE DO YOUR RESEARCH FIRST AND CHOOSE OTHER ALTERNATIVES BEFORE YOU REGRET WORKING WITH THESE PEOPLE. IM NOT MUCH FOR REVIEWS, BUT PEOPLE NEED TO BE WELL AWARE OF THE SCAM THIS COMPANY IS, ALL THEY REALLY DO IS TAKE YOUR MONEY AND FEED YOU A BUNCH OF LIES AND GIVE YOU THE RUNAROUND UNTIL YOUR CONTRACT IS FINALIZED WITH NO WORK COMPLETED. I HAD A CONTRACT FOR 6 MONTHS AND IT TOOK ZOEK 5 MONTHS TO PARTIALLY COMPLETE MY WEBSITE AFTER NUMEROUS COMPLAINTS AND CALLS I MADE TO THEM, THEY GUARANTEED WEBSITE COMPLETION WITHIN 2-3 WEEKS AT MOST (LIES ) AND HAVING MY WEBSITE LISTED ON NUMEROUS LISTINGS AND GOOGLE FOR MARKETING PURPOSES (THAT DIDNT HAPPEN). EVERYTIME I CALLED THE DEPARTMENT THEY WOULD GIVE ME THE RUNAROUND AND SAY, MY PROJECT MANAGER WILL GET BACK TO ME AND THAT WOULD RARELY HAPPEN. THIS COMPANY CHANGED MY PROJETC MANAGER 3 TIMES AND MY WEBSITE DEVELOPER 4 TIMES.( STAFF QUIT OR NO LONGER WORKING WITH THEM WITHOUT INFORMING ME ) WHEN I REQUESTED TO SPEAK TO A MANAGER , MANAGER SAID SHE WOULD TRY TO EXPEDITE THINGS BUT UNFURTUNATELY SHE COULD NOT DO MUCH FOR ME AND SAID I STILL HAD TO PAY MY MONTHLY FEE. I TERMINATED MY CONTRACT EARLY AND THEY HAD THE NERVE TO CHARGE ME A EARLY TERMINATION FEE AFTER NO WORK COMPLETED. THEY ALSO HAD THE AUDACITY TO CHARGE MY ACCOUNT AFTER MY ACCOUNT WAS TERMINATED, NOW THEY WONT ANSWER THE PHONE. THE ONLY PROPLEM I DIDNT HAVE WITH THEM WAS THE CHARGES TO MY BANK ACCOUNT EVERY MONTH, THAT WAS ALWAYS ON TIME. DO NOT WORK WITH THIS COMPANY, TRUST ME. DO YOUR RESEARCH FIRST!

My experience with Zoek was utterly frustrating, and a total failure. I signed an agreement on July 23, filled out the business info they requested, and sent additional ideas/photos as suggested. I had to submit much of the same info more than once (waste of my time), and my project manager completely missed our first scheduled phone update (another waste of my time), and was consistently late in responding to emails. I got a lot of automated emails, but saw NO results of work on my behalf until the end of August, and that was an SEO report. I was told by one person to expect a draft of my new website by the week of Aug 15. One week later my project manager told me I shouldn't expect anything until the end of August. Timing was critical for this marketing project, and Zoek completely destroyed any hopes I had of having something fresh and effective by Sept 1. Finally, out of utter frustration, and after chewing out my project manager, I paid an additional $99.99 and cancelled my agreement in early September. I redid my own website, and dealt directly with Google ads for more efficient ads. I am deeply, deeply disappointed in Zoek. My project manager was evidently going through a couple of personal crises, which I understand. But a well-run business would make sure a customer's account is still serviced WELL. Bottom line: Zoek's service is unprofessional, ineffective, and certainly not worth your money, particularly if you're a small business. In essence: you don't matter as much as the big companies the say they have serviced. My advice: find someone else or do it yourself.

This company is a ripoff! Got me for $1600 I *** full not thinking I would get screwed! in there contract says you get certain percentages back if you decide to cancel. I had one consultation. I picked a template for the site. sent them over 20 photos. All they did is add one photo my name and address of the business and that was considered a complete build. No other info writing or edits were conducted Nor did they add anything to the website to even edit. They told me 30 days they would have a website made. I dealt with them back in forth for 2 months trying to get in contact with them. After getting frustrated and getting no where with this company or my website. I requested my money back. They still tried to convince me to move forward and it will all work out. I tried to give them another chance but got the run around again. So I contacted them again and said I want a refund not liking the service. When trying to get in contact with them or when you scheduled apt with then they never called me back or fulfilled there scheduled appointments. And then was told I was getting refunded is not possible! They try and push there clients to get past there consultation and pick a template so they can do a edit on basically nothing! After 3 edits they charge you more. I refused to do a edit until they actual built the website. But thats where they get you. After your first consultation you dont get your money back thats considered a complete build cuz you picked a template thats pre-made adding a address and phone number with one photo! Is not a complete build! Such a rip off! Loops holes in there contract that enables them to rip you off! Wish I would of read these reviews! Hopefully this will save someone else the heartache of getting screwed over!

Beware of ZOEK; I can only say I wish I checked ComplaintsBoard.com first. Partnered with ZOEK for Simple SEO, Premium Content and Social Media 3 times per week. Early on, they made big mistakes posting my home address which I requested not to, and an incorrect email. It has taken forever for them to fix it and it is still not fixed. They said they would do 3 posts to social media per week; I lost trust and refused to give FB access; as a workaround, they sent to me to post on FB. This never happened. But I was charged for it. As for the Premium Content, it was laden with grammatical errors. We could not get them to make any corrections. Instead of resolving issues, they continued with poor service until I had enough and canceled. But wait, there's more. You cannot just cancel; you need to sign their 'Cessation of Services Agreement,' which authorizes them to charge the contract's remainder. Why pay more when I was charged for services NOT provided and what was provided was poor and inaccurate quality. I attempted to compromise (30-day notice and keep what was paid even though not earned) with them but they refused, stuck in the loop sign and pay, sign and pay, sign and pay. They refuse to cancel this contract unless we sign as-is, which authorizes them to keep collecting the contract's balance. In the end, we may actually need to pay but will not sign the contract as we are paying under duress and not in goodwill. The unfortunate part is I am just getting started, which is not a good way to begin a new business. It seems ZOEK is in the business of faulty contracts serving only 1 party, ZOEK, and a terrible loop you cannot get out of when things go bad. If we can help another person make the same mistake, please heed this review and the 94 other ones and stay away.

My experience with Zoek has been a complete debacle. I have requested help or resolution so many times I have lost count. It is obvious there is a serious disconnect between sales, operations, web design support, and the actual web designers. Needless to say, the lack of communication between departments to each other and the lack of caring or concern for a customer's needs are glaring and apparent. There is not a single company that I work with that has worse customer service than what I have received from Zoek. At this point, I do not believe Zoek can complete my project to my expectations. The examples I was shown of websites created for customers do not resemble my website in any way. The template I selected "coffee house" looked professional, clean, modern, and fantastic. The website which has now been sent to me for review looks amateur, unprofessional, cluttered, and is not something that I want to represent my company in any way. The edits I requested have been ignored and not used. Much of the content and pictures of the business I have sent have been ignored. I was sent the same copy of a website for approval twice with no changes. I am not stupid but I am completely dissatisfied. I have been promised completion deadlines over and over, none of which have been met. I can't afford to do business this way and I need to find another company that can complete a project.I have decided to part ways with Zoek. I believe that the person in charge of web design has decided my project is irrelevant and I have become a point of contention and now I will get no assistance whatsoever. IT IS OBVIOUS! I choose not to work with Zoek under these conditions. I have requested full credit from Zoek. I have taken up the issue with WIX who seems unwilling to take ownership of the fact they recommended Zoek and work as partners but now there's an issue, they want no part of it! Do not do business with Zoek you will be terribly dissatisfied!

There are over 51 complaints on the ComplaintsBoard.com Review page for this company. There are also tons more on ***, ***, and the Zoek Review section on their own website. In total, there are hundreds of people who have all complained about this company and that is not including the reviews they have probably deleted or somehow got rid of. We are all saying the same exact thing. This company is a Fraud. ComplaintsBoard.com, please start an investigation on this company. Please! They are scamming innocent people. Zoek claims to provide a service to customers with website building and improving SEO. They start by making us sign a contract that basically states they will be doing this service, and in return, we (the customer) will pay a fee on a monthly basis for that service. We then provide our credit card information to pay our first month's payment and a separate fee to sign up. However, they never hold their end of the bargain. They do not provide the service that they state they will provide, but they continue to charge our (the customer) account each month. This is stealing! We are paying this company for a service, but we never get what we are paying for. This is a breach of contract! I first spoke to a representative from Zoek at the end of August. I was hesitant at first because I wasn't expecting to pay a monthly fee for a long period of time. I was contacted by Zoek through my website provider when I sought to hire a professional to redo my website. I was only interested to pay a single charge upfront. Eventually, I signed up with Zoek once the representative convinced me how important it was to have a professional team working on my website's SEO on a daily basis due to algorithms. I signed up on September 4th. I sent numerous emails to my "project manager" asking for an update on my website redesign. I was constantly told it was being worked on by another department and they will send me a link to approve it. That never happened. I asked so many times, that eventually, I just gave up asking. It is now November 5th and I have been charged a total of $399.97 for no reason. My Website was never redesigned, which again was the main purpose I signed up with Zoek. I noticed that every single customer that has complained, Zoek takes the time to write a response on here with some sort of excuse for what happened. Hundreds of people who are all saying the same thing can't all be making it up! There's no way that hundreds of strangers are all lying. There is no way that it is just in all of our heads. I am very disappointed that this company is still able to scam innocent people like me today when there have been so many complaints against this company before me. ComplaintsBoard.com, please stop this company from hurting anyone else. Please. In such a tough time like today with Covid-19 and so many people struggling in 2020, a company like Zoek should not be able to get away with this. Thank you. :( I

Horrible service! Over promised and under delivered! Customer service extremely argumentative and customer last was my initial impression. The 30 minute consultation that was promised in contract was actually 10 minutes. From the 10 minute conversation 45 days later a website was created and published without prior notification to me. They were shocked that I wanted to view the site prior to it being published. I provided a few examples of what I wanted my site to look like as well as the logo. The finished site looked nothing like what I asked for. Numerous attempts to contact them resulted in extremely long response time. Per contract, I should've received 24 hour priority in response, I didn't. The domain name that I provided to them was not used. It was a nightmare getting it all corrected because the wrong domain was published and listed. Every effort was a challenge. Per contract they committed to list and market 25 products. It took so long for them to even add the list of products that I ended up posting them myself. The excuse was that they were working on a really big project that required a lot of their time and mine was small and they would get to it. Reality, they do not commit to their contract fully. Bits and pieces were performed to shut me up. When I complained to the customer service manager, the response would start with, "first of all." As if I did something wrong by demanding the service that I paid for. $1500 down the drain and only thing I received was a fraction of the work that was promised. Each time I complained they would brush me off and take forever to respond. Most request fell on deaf ear. The final straw was when I asked for them to apply 40% discount to my site. Two weeks later, they applied the discount to the domain that they first created incorrectly and published without consulting me. They emailed me to let me know my designer quit all of a sudden causing issues. They asked that I call them to talk through the process since they applied the work to the wrong site. I was so frustrated that I told them to just cancel. The customer service manager emailed me to say that I would be charged $124 fee for early cancelation. I was livid because through that point, I did not receive what was promised via contract. I performed most of the work. I was extremely patient with them but felt they could care less about my website. I am angry because I trusted this company to deliver on what they contracted to do and I received a fraction of the work. The pre written content they promised was horrible. My impression of this company is that it's a total fraud! I have all the email communication from start to finish to back up everything I stated in this complaint. There is quite bit more, just too much to get into. But again, I have all email communication to support my claim as well as contract to show that they clearly dis not deliver. Ideally, they should have apologized and offer to refund some of the funds and that would've been acceptable. But with this company, that would be too much to expect from them. For a small single owner business, just horrible experience.

Unskilled SEO Web Developers, Poor Communication, Failed Promises and Lies ***. I signed up in June and paid $1,600. I was told by Will (Sales) that my entire site would be optimized for SEO and *** Core *** Services such as Images without Alt Tags would be added, Meta Descriptions optimized for local search, SCHEMA and *** added, Internal Link Building, Fixing Broken Links, etc. Be mindful that my site already had steady growth of organic traffic since the website has been live for several years. The site had over 75 sub pages and over 50 blogs posts. The sales team was aware of the size of the site and insured complete optimization would be done. After signing up, I was given access to the Dashboard where I added all the necessary information GoZoek needed, including *** Pages, Access to *** My Business, etc. The Dashboard is nice, but the knowledge of the employees who demo it is lacking.As for Off Site SEO I was told they would update my business details (NAP - Name Address Phone) on multiple directories and where necessary duplicates would be deleted and incorrect data would be changed. I provided documentation to GoZoek with all the listings that already existing. Did they reference this document? No... they published new duplicate listings. Somehow the one listing that did exist with a wrong telephone number became eight listings with the same wrong telephone number. I communicated this issue to GoZoek Team within three days of that issue arising. Now I'm aware that they use a Third Party for *** (Advice Local) but GoZoek sat on the errors for two and a half months before I took matters into my own hands. Once I spoke with Advice Local all but one issue was fixed in 7 days. GoZoek made three landing pages (Under About Section) for Computer Repair and Service, Mac Computer Shop, and PC Computer Shop. Check them out... they're horrid. Even worse they didn't include a Call to Action button on the page to increase conversions until I asked them why that was omitted. *shakes headSide note, they still don't rank according to their Dashboard.GoZoek cleared all my previous SCHEMA *** and applied the same Local Business SCHEMA on all pages. This change caused traffic to drop 60% from the previous month. I was told by their Team to wait a few months and it would go back up. Guess what... Three months later and it hasn't. Their own dashboard (which links to *** Search Console) shows our site is no longer ranking for the keywords they optimized my site for. I did have one employee try to *** me into believing traffic was going up but that was because of a blog post about "Why Computer Motherboards Fail", which I wrote and published in May . That blog post gained a lot of traction outside the USA. Thankfully I had *** Analytics Reports prior to working with these guys and am familiar enough with it to show where traffic was coming from. Don't let them full you with Clicks and Impressions either.Even more insult to injury was the GoZoek Team had Manager access to my *** My Business listing which they said they would optimize... The only edit they made was keyword stuffing "Computer Repair" into the Company Name which is a violation of *** and led to a suspension of that listing. Thankfully after paying $35.00 for ***'s Small Business Advisors Support (I highly recommend this program for any small business) and explaining the situation, *** looked into the case and advised me to remove GoZoek access to the *** Listing and restored the profile. With 60+ reviews on the listing and most of our calls coming from the *** Map Pack this was a big hit in the wallet for the one week it was down. Its 2021/COVID era and they don't do screen sharing. I sent a response to the *** on my experience and have been told their ***, *** R is out of the office "indefinitely" and the best they can do is refund $300.00 to me.So many more complaints to discuss but limited to characters on this review...

I wish I could give this 0 stars. This was the biggest rip off I have ever dealt with. I hired them to do SEO work for my website, and was convinced to do so after they told me that they would get me to the front page of google. I would have to leave a novel of a review to detail out all of the incompetence that occurred within my six month contract. However, to bullet point it out: - My website never made it to the front page of google (which was the only thing I cared about) - They created extra pages on my website that were TERRIBLY written and flat out embarrassing. After expressing my immediate concern, they said that I could simply "hide" the pages without affecting the SEO (I was told later by a higher up that that was not true). I went in and hid the pages, but not being super tech-savvy I didn't know that I needed to separately "hide" them from the mobile view. The poorly written pages were viewable on mobile devices for months before I realized myself and nobody from Zoek went in to hide them even though I asked them too. - A Zoek worker sent me login credentials to an entirely different user and her business, so I ended up logging into her toolbox. This made me very concerned for my privacy and who they may have sent my credentials too unknowingly. - A summary paragraph that was posted as the business description for the search engines was also terribly written. I rewrote an entire paragraph for them, but it was never changed. After constantly asking if they had updated things, I went into Google my Business and changed it there myself. Unfortunately, I didn't know how to go change it for the other smaller search engines and it is still there (also embarrassing). - I sent so many emails expressing concern over many things and asking questions and very rarely ever got a response. - They did however always reach out when they wanted something. They bribed a 5-star review on Google for 50% off the next month of work (also probably why they have so many 5-star reviews on Google but 1 star reviews here). - They avoided answer my questions multiple times, and towards the end when they asked if I wanted to extend my contract, I redirected to my unanswered questions. Instead of answering, she just said "as a gesture of good will" they would give me the last month for free and asked me to sign the cancellation papers. She told me that if I didn't sign by a certain date, that I would be charged, so I signed them and then she cancelled my account effective immediately (which was a month earlier than it should have been cancelled). At the start of this whole thing, I received an email "from the CEO" stating that they appreciate feedback and such. I sent a lengthy email detailing out all of my issues and got no response. I forwarded it a second time and said I would like a response (because I still had all of their issues that they had not fixed stuck to my website). The email was passed over to the Director of Operations who then tried to "rectify" the situation. She basically just tried to say that they had done their job and were showing all positive results from what they've done. Many things that she told me were completely opposite from what I had been told from my previous Zoek workers. She told me that they updated my summary description and had done everything right, which I politely told her that I updated that myself and that nobody from Zoek had ever fixed it in any of the other search engines. All I wanted was for my website to show on the front page of Google like I was promised, and for the summary description to be updated everywhere that their crappy summary was still showing. She ended her final email to me with this, "While we have provided you with everything promised, I again understand your frustration and have not mentioned the missing payments and have allowed the account to be canceled without issue, of course.". I had NO missing payments and clearly nothing that was promised was provided. They only added more work onto my plate because I had to undo and fix everything that they did. I responded with direct responses to each of her points and accusations and attached screenshots of messages as proof. She never responded to me again. Unfortunately, I still do not know how to fix everything they've done and am appalled at the terrible customer service, work provided, and upper management's attempts to "resolve issues". Never in my life have I dealt with such incompetence. I'm not one to write long negative reviews about anything, but hopefully I can keep this from happening to somebody else.

On or about April 21, I acquired *** and SEO services from this company through Wix. I spoke with *** He explained the process to me and sent me an email detailing all the options we had gone over during our call on April 22. I explained to him that some of their reviews look really bad, like they were ripping people off. *** S responded with a statement along the lines of companies have some bad reviews, Zoeks overall review was 4-something and that he would send me other testimonials along with a report of the status of my page (he did). We went over that report. *** S explained that my page needed help and showed me where in the report. This was useful. It helped me make a decision about the package and add-ons. OnSite SEO $1,500 for 3-5 *** Websites + $100 one-time setup fee Payment Options: $525/3months or $265/6months or $150/12months or $80/24months He said he would send me my contract to sign. I should have listened to my gut.

On September 2, I paid $300 ($150 set up fee and $150 first month "maintenance" fee) to Zoek in exchange for their company building a website for me. During my conversation with the sales person, I specifically asked if the website would be built before the $150 maintenance fee would be applied. He said that the website would be built within the 4 week time period. Therefore, we continued. On September 5 I was contacted by a 'project manager' to set up a Google SEOS search profile. Upon getting that set up, I have heard nothing back from the company. I have emailed 5 times and have been told that the website is "on track" for completion and that I cannot have a refund because I am "too far into my month usage." I was never contacted about website layout and was told that it was not included in my package, when the initial sales person said that it was. This company is nothing more than a scam. I want my money back. II additionally refuse to pay any further sum of money to the company as they have not upheld their end of the deal.

Since signing up with Zoek in February, I have 28 separate email threads, at least 80% or which are about problems. Zoek has: - consistently called the wrong phone number to get in touch with me - let work on my account sit in someone's outbox without telling me - promised but failed to push my billing back two weeks - inability or refusal to answer SEO questions - very poor phone support, promising calls back that never came - repeated empty promises to do better - consistent attempts to pass responsibility for issues to others - tried to upsell me on services when they weren't even delivering the serviced I contracted for - used impersonal templates without trying to understand my business - ignored repeated requests for refund and account closure I signed an account closure form last week; they promised to refund one of my monthly billing fees, and when I called to ask how and when I can expect that, the phone representative said to contact the person I'd been emailing. My assistant emailed her, and we have now been waiting over a week to hear back.

The related issue of the complaint is more likely a multitude of issues. This company is a scam. Their reviews are fake. They make you make them an "administrator" of your website so they can then go in and review themselves. They discuss one price with you on the phone, and then you sign the papers, and suddenly months down the road after telling them you do not want the services they are not providing, they pull out a fake contract that says you agreed to spend $900 with them. I have had to have my bank issue refunds multiple times as they continue to charge me despite my discussions with them regarding their false business practices, fake signatures and reviews, and their failure to do anything at all that they said they would per their discussion on the phone, which conveniently they then won't write in the contract. It is imperative that this company be shut down. The complaints go beyond just those who have reported. There are many who reach out to me after I made a public review saying they had the same, if not worse, experiences, but they just haven't had the time or wanted to to deal with filing a complaint. This is disgusting business practice and it must be shut down as they are draining hundreds of thousands of dollars from small businesses just starting out with false promises and fake contracts.

I hired Zoek on 10/29 to provide service for my website such asOffsite Directory ListingBacklinksOffsite CitationsSite PerformanceOnsite SEOVisitor AnalyticsSearch Engine Results.On day one I was charged for $50 USD for service activation. Then another $49.99 USD for the 1st month of service. I followed the Instruction to add Zoek as an Admin role to manage my site, which they never accepted the transaction from their end. after a few days I reached out via an email asking them to accept my invite so they can do any necessary work, they replied back asking for a screenshot as prof which I did but no answer. After a few I sent another email with screenshot stating that the access role still showing pending and they need to accept it from their end to be able to do the job that they charged me for. Then on 11/28 I was charged $40.44 as the monthly fee for the service I'm still waiting to receive.I spoke to the Customer Support to cancel my service, spoke to two different people as the line got lost during the conversation. I ended up with two cancellation contract with two different amounts of cancellation charges for the service that I never received. One for the amount of $59.98 then the same contract from another agent with different amount to cancel the service of $124.98. I feel that I was being scammed and charged for a service that I never received. The reason I was looking for cancelation is after 2 months my acct is still showing "pending" and no work has been done on their end. Even though I have been paying monthly since day 1.

I secured the services of Zoek approximately 44 days ago. I was seeing on my webpage that it was not being worked on. I was inquiring as to where to find my webpage on *** , which is partly what they help with , as far as the position of my ad on ***. I was told that Zoek was a division of *** , who I purchased to build my webpage. Zoek , I was told , was a SEO company who worked with businesses to help position them on ***. I was unable to connect my Project manager initially and learned that he had left the company. I was assigned a second project manager to assist me with their services. I attempted to contact the second project manager and eventually found out that she had left the company. I am on my third project manager and have had little contact with her. No phonecall conversations except when I asked for a Supervisor. I spoke with Mandy ( supervisor) and was dismissed to the project manger via email with a note that all was set up with my account. After much research , I have found out from *** , that Zoek is not part of their business and *** itself has an SEO division. I have asked for a cancellation of my 6 month contract with Zoek due to neglect of my webpage , the inability to maintain project manager to communicate with and a lack of communication of what services they have accomplished in a way that a layperson can understand and over the phone. All communication except with the supervisor has been via email. No explanations of what services they have completed has been provided. I have found out today, that the wrong web page is published on ***. ?

On October 15th, I signed an agreement with this company to redo my website along with add an ecommerce portion to my site. As an added portion to their ecommerce package they also had SEO assistance. One of the requirements was that I provide access to my site to the program manager to be able to make the changes. I provided this access to the email address that they gave me. Two weeks later, I emailed to ask why I had not seen any changes to my site. The manager claimed that they did not get access to my site and asked me to provide it and then gave me a second email address to assign to the website so they could do the SEO portion right away. I revoked the first website then assigned the second email address. Then the changes were made. Today, I have emailed them again to ask them for an update on the redesign and ecommerce portion. The manager proceeded to tell me that they had not started and that they needed more information to begin the process. I have paid over $1000 and they have not started my project? The only reason that I have contracted with them was for the redesign and the ecommerce portion. The SEO was just an added boon. I have since requested a refund, however, this is unacceptable. Their customer service was terrible and did not communicate with me until I asked them for information. They are not doing the work that I contracted them for to begin with. The manager clearly is mismanaging my account if they cannot give me the right email to assign to make the changes I require. This has been a terrible enough of an experience that i had to report them. I want my money back. I don't have $1000 for them to NOT do the work.

I am writing this to report fraud and issues regarding Zoek Internet Services. I do not have enough room, therefore I am going to attempt to sum everything up as clearly, but won't be able to include all that I wish and desire. I hired Zoek from a referral from Wix. I talked to the representative from Zoek, who promised that I would receive social networking, where Zoek would increase and work my *** and ***, three to six blogs a month, google views and that I would get all the work on my web site. I did not receive this or increase in business they would do everything for free, fix it or refund my money. I paid for the services of 200 for the fee and another 200 for initial start up. The very first day, I was asked keywords for google search engine. I was dissatisfied immediately, saying to myself, isn't this what I hired them for." I was told by the person taking care of the account that I had to sign a contract for these services, I did, but I was also told that if services were not as stated, the contract would not be valid. I was also told that when they did the work on my website, blogs, social media and other stuff, i would be emailed for acceptance. Three weeks into the month, nothing was done. I emailed them, In which I have all the emails, and I place numerous calls. I was actually told, when I confronted them, that I was not priority, that other customers were more important than I was. I am running out of room so by point this is what they have not done: Was promised three to six blogs a month. had none until april. Have two both are plagiarized No work has been done and it cannot be because as of May I removed them from getting into my website. Added information on my site to bring me up on searches. ALL PLAGIARIZED No social media services at all! Keywords were made up by me They refuse to connect me with the owner. Billed me when I wanted service to stop broke contract I had to fix errors they did with the help of wix

September 20 To whom it may concern: Not only am I not going to sign the cessation agreement but I also refuse to pay the $275 cancellation fee. In fact, you should pay me back the $210 that I've already paid for absolutely no work as of yet. This can be proven of course being that there is plenty of evidence. I am going to initiate a class action suite with all the other clients that you have screwed over which unfortunately your sales team are great at. It's funny how accessible they are until you sign the contract, then it takes heaven and earth to get somebody to even call back. I AM NOT MAKING ANY OF THIS UP! Everything that I am writing can be substantiated with emails, phone records, and PDF files. The same answering service kept me on hold for over an hour, and since I was not going to hang up, it hung up on me. It's a lie; your project manager does not call you back. I sent a lengthy email, to which he responded, "I don't understand" I said, it would be easier if you just called me and we can speak on the phone. When you sign the contract, they get your "keywords" you would like for the SEO. Ok, off the top of my head, I give redundant keywords such as "mental health services" and "mental health services near me". "It doesn't matter right now, because you can always change it later". My plan pays for 10 keywords, cost increases for each extra keyword. So they provide this data analysis how your website can be improved by keywords, google listings and creating verbage on your website to get it noticed. AND I DO KNOW THAT IT TAKE MONTHS POSSIBLY TO ACTUALLY MANIFEST IMPROVEMENTS; HOWEVER, IT IS EVIDENT THAT THE PROCESS WAN'T EVEN STARTED. IF THEY ATB LEAST CALLED AND TALKED TO ME THEN I WOULD HAVE GRANTED SOME LEEWAY. BUT CHARGING ME FOR CANCELLATION FEE REALLY MAKES ME ANGRY BECAUSE THEY SHOULD ACTUALLY BE REFUNDING ME AS AN APOLOGY BECAUSE I WAS QUITE CIVIL WITH MY CONSISTENT EMAILS. 1. CONTRACT SIGNED SEPT 8TH 2. PM CONTACTED S

This company reached out to me through *** after I put in a request for SEO. I had figured that since *** was the one that assigned me to them that they were reliable. After a month, they sent me the alert that phase one was complete and they wrote blog posts on my behalf for my site. When I looked at the posts in question, they were extremely poor quality, to the point where I assume (can ONLY assume, I can't claim for certain) that they either threw my site to a random freelancer or just threw together keywords without looking at my site. Most of the posts barely made any sense and one of them blatantly mischaracterized my site. I decided I could try to fix it myself and was going to approve it, and asked for only one small change. They did not get back to me, so I tried approving at which point the response was immediate. I decided to cancel. When I emailed to cancel, they told me I would have to pay another $300 to do so, per the contract. Then, the same day I made the complaint, I was charged another $150 to go into the next month with them. I ended up emailing them demanding to speak to someone about voiding the contract and asked if bad quality was justification to void it. They admitted it needed revisions and claimed they could fix the posts, but my issue with this company is that it seems their contract makes it so that they don't have to claim responsibility for any damage done to a site as a result of their work. After seeing the quality of the initial phase they completed for me and their efforts to trap customers in this contract (they essentially told me I'd might as well continue with them because I would have to pay them $300 regardless), I find their contract and their practices questionable and do not want them to have any access to my site. I will at least credit them that they did finally waive the contract fee, but they have still refused a refund despite what little work they've done for me being of extremely poor quality.

We hired Zoek to do our company's SEO on or about December 30. We signed a 6 month contract with them stating that they would immediately begin work on our account. We had 1 initial phone call with them and then trusted they would follow through with the next steps. After almost 2 months, when we did not hear one word from the company regarding progress, I reached out to them on or about February 19 or 20 when I was told by an employee named Tyler *** that our account had slipped through the cracks and not one person was working on our account up to that point. We were over 45 days into our contract then and NO work had been done besides that initial call which was pointless since no one followed through. We were guaranteed services which were not given to us and not one person at the company was monitoring our account or working on it. Tyler verified that we had lost, at that point, over a month and a half on our contract. We requested a phone call with a manager, and spoke to employee (Eric ***), and were then assured that from that point forward things would move quickly and work would be started on our account. After a week or two, we were told that we would need to approve changes on our website in order to proceed with the process. Upon checking the changes that were made, we realized that Zoek writers had plagiarized our initial website content. After telling our new account manager, Santiago S this information, he replied in a passive aggressive email that Zoek would NEVER do this and all content was original; he also stated that if they had copied anything from our original writing on the website it would HURT our ratings in google (why we hired the SEO) and not help it. I went back and took screenshots to prove that they had copied our original content and that we were blatantly LIED to by Santiago. At this point, it is over 66 days into our contract and NO WORK has been done on our SEO. They are in direct violation with our contract.