Chipotle Mexican Grill’s earns a 1.1-star rating from 670 reviews, showing that the majority of diners are dissatisfied with their meals.
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Chipotle's Redding, CA Location Puts Chicken in Vegetarian Burrito, Staff Dismissive of Customer's Health Concerns
I went to Chipotle in Redding, CA and ordered a vegetarian burrito for my fianc?. Unfortunately, the staff put chicken in it, which made my fianc? very sick. She has been a vegetarian for 25 years and cannot digest meat. She had to vomit and had diarrhea for about 12 hours. It was a terrible experience for her, and I was very worried about her health.
When I tried to call the store to let them know about their mistake, it was very difficult to get through to anyone. I had to call continuously for 20 minutes before I finally got through to Catherine, the manager. Catherine did not seem to care about what happened and even made a joke about it. She said, "Oh, so your fianc? ate chicken when she wanted tofu?" in a rude and condescending tone.
I also tried to contact Raina, the customer support, but she did not return my messages or emails. I was very concerned about the mistake because it could be fatal for people with certain food allergies. When I finally got through to Raina, she was dismissive and had the same rude attitude as Catherine. They did not show any remorse or concern for what happened.
I heard that Chipotle had a problem with food poisoning before, and it seems like they do not care about their customers' health. It is very disappointing to see a company that does not take responsibility for their mistakes. I hope they will take this seriously and make sure it does not happen again in the future.
Management
I applied for a job at Chipotle and they reached out to give me an interview. When I went in for the interview, the manager wasn't even there and a random employee "interviewed" me. I didn't even get their name! They basically only asked me when my availability was, to which I replied I had open availability. Then they had me leave. It was a huge waste of time, and the manager did not even have the decency to even meet with me despite scheduling the interview for the exact time I showed up for it. It would have saved me a lot of time and energy if they just did not contact me after receiving my application. I don't even think I could call it an interview. Super unprofessional.
Desired outcome: Do better with your management. Don't waste applicants time. Hold your staff accountable. Don't schedule an interview if you are not going to show up for it.
Food and service
I have had more negative experiences than positive at this location and it seems to be getting worse to the point that I can no longer visit this location. The last time I went there before I ordered, one of the workers wiped her nose on her arm as she was dealing with food and began staring st her arm. That was just the beginning and was a turn off. They...
Read full review of Chipotle Mexican GrillAn employee/service
On saturday I stopped at the restaurant at south cobb, by my house. When I arrived, the line was pretty steady with about 6-7 people waiting to be serve,2 servers on the line. My story with chipotle runs deeper than just a customer but I will save that for later. The young lady started my orders but was talking over my food a lot while serving, that was not...
Read full review of Chipotle Mexican GrillStanley Cup promo 5/23/23
I received a text from a friend about a BOGO promo today 5/23/23, for the Stanley Cup playoffs. It had a link for "PARTICIPATING LOCATIONS", that did not work. chipo. tl/IHA8qlTw
I looked online for "PARTICIPATING LOCATIONS" and found no information.
I called an 800 number I found, they didn't know anything.
I called a store (not easy to find that number, and it wasn't a store near me), but the girl didn't know anything about the promo, but assured me that "All the stores are participating".
In the end I couldn't find any participating stores in the Santa Clara/ San Jose area, so I will go to Rubio's. They seem to want my business.
Desired outcome: Someone should test your links, Chipotle should have an 800 number where they have current information, your website should give store contact info. . .
About the work environment
Disappointed in team "Chipotle" working in a store where the boss has his favorites and makes it known to the point of affecting all my coworkers. I thought the company was strict with these types of relationships but they really aren't. I'm disappointed. How can I be a good teammate when there is obvious favoritism from our boss to the favorite? The relationships they have outside of work is very obvious as they bring it to work the closeness and how it makes you feel that you are not right but they are right because the boss and some of his management have a close friendship. How to do a good job? If they don't see it.
Desired outcome: tighten up on favoritism
Food - extremely spicy/horrible
I placed an online order yesterday 5/15/2023 for pick up at our local Chipotle store in Newton NJ. I spent $45.16 on 4 burritos and chips & Queso. My family and I love Chipotle and love the spices. The burritos yesterday were EXTREMELY Spicy and the food was unable to be enjoyed. Most of the food went in the garbage. The Order Confirmation # is 72Q-2A4. My name is [edited]
Read full review of Chipotle Mexican GrillYour chipotle was so nasty
4/10/2023 I wait to your chipotle and was so nasty 🤢 the floor had trash on it the table wasn’t clean and they had dirty dishes on the counter and the young lady was cutting meat near the dirty dishes and your sever don’t clean off were they get beans and rice etc and young was cooking food bye dirty thing I was going to put you on Facebook and Instagram and Twitter you need to take them back to class because some one is going to get salmonellae poisoning. And I have a picture of it.
Rewards and food
950 Milwaukee AVE A, Lincolnshire, IL 60069. This place is hit or miss, Mostly miss. The food is cold and the rice is clumped together. I ordered a vegan bowl. I've never been so frustrating eating Chipotle in my life. a spoon of sofrita, a spoon of corn. 5 strands of lettuce and 6 strands of cheese with a whole bunch of crap [censored] white rice clumped together. I also had over 400 pts taken and no guac and chips. I tried to speak to pepper and was disconnected twice. Now I will write corporate and yelp. Til I get my due justice. Chipotle will close down if they keep making crap [censored] bowls and become the joke of fast food. Come get it together.
Desired outcome: Give me back my points and get better on fixing bowls at this location.
Overcharge
I just went to chipotle on 1608 Cortez rd Bradenton fl 34207 ordering six small kids quesadillas with only cheese they charged me $26.70 which I know that is not possible they were very rude. I had my kids with me I had to leave there was no managers around that could help me. I don’t know what else to do. I had to go because nobody was able to help me and it’s unbelievable to get charge that much for the little quesadillas.
Portion Serving and following Recipe
I have always loved Chipotle, but something has changed with what is provided to the customer. Rice lacks the lime juice and salt. Corn salsa has something in it that makes it incredibly hot. When I asked for extra sour cream, I barely got a regular portion serving. Quacamole is something I know I pay for, yet when I ask for it, they barely serve it up. Chips were cold, not warm and had no salt or lime juice on them. Food wasn't necessarily warm either. Things have changed a lot, including the price. But that's ok because I don't mind paying for good food. What I hate is paying more for food that I used to get, less of it, and less customer service. It discourages me from wanting to go back.
Desired outcome: That you find out what is going on in your franchises and that you make some changes.
Burrito bowls
Both orders were wrong. Gregory's burrito bowl was supposed to be black beans. Naja's burrito bowl was supposed to be pinto beans. The black beans were mixed with the pinto beans. The meat was extremely salty. Naja's bowl should've had brown rice but she received white rice. We paid $2.70 for about 2 to 3 teaspoonfuls (insufficient) guacamole. Naja...
Read full review of Chipotle Mexican GrillFood that was ordered on Friday 12/25/22
On Friday 12/23/22, I ordered my family Chipotle through Door Dash. My order came fast, and the food initially was satisfying, until my stomach started bubbling and I felt intense pain. I put the food to the side and laid on the couch with pain and gas. I then ran to the bathroom and experienced the worst diarrhea and vomiting I have ever been through. I later could hear my fiancé on the second floor throwing up her meal, and she too, had really bad diarrhea. Our toddler was feed a small bit of burrito, and yes, she was throwing up and had diarrhea all night and for the next 2 days. There is no doubt Chipotle food caused this. I had to miss a whole shift of work the next morning for something that was not even my fault.
Desired outcome: I would appreciate a refund, apology, and lost wages of 8 hours x $66hr
New Garlic Steak
I purchased a GG Steak Burrito on Tuesday, Dec 6, 2022 at 4:30 pm at your location at 2025 Wilshire Blvd, Santa Monica Ca 90403. The steak was not as advertised. It was not tender. It was hard to chew. I love approx 5 miles from your location and was going to eat it when I arrived home, but to my dismay, I didn’t! I am writing to either get a refund for the burrito ($12.60 + tax, I paid a total of $16.81 because I also got guacamole) or another burrito that isn’t steak. Please advise. Thank you in advance for your reply.
Desired outcome: Refund or burrito replacement
Wrong order
I visited the Saint Paul, MN Chipolte on Grand Avenue last evening. My order was for two steak burritos and two chicken bowls. After getting home I ended up getting two pork burritos, one vegan bowl, and one chicken bowl. ONLY one item was correct. With only 7 people in line on a Sunday night at 7:30 p.m. it should not have taken me 30 minutes to get to order. The three employees were only handling online orders and not helping ANY of the 7 people before me. What happened to taking care of the people in the lobby waiting to order? And on top of that I got someone else's food. No one in my family eats pork so we ended up throwing the whole thing out. VERY DISAPPOINTED. We eat there a lot and usually there are no problems.
Desired outcome: I want to be reimbursed for this whole order. It was $41!
Product complaint / services
On 11/14/2022 at about 7:00 PM, I went into the Chipotle located at 23123 Woodward Ave Ferndale, MI 48220. The restaurant was not clean. All the tables were dirty with food all over them. The section behind the counter where the food is chosen from was also really dirty and nasty looking. I know that often the food gets on the counter when the servers are...
Read full review of Chipotle Mexican GrillWrong order, management was rude and abrupt.
My daughter ordered through door dash, so I don't know if they are the problem, or its with Chipolte. We have usually had no problems in the past at the restaurant.Most of the time the staff is pleasant and accomodating.
Steak bowl had no rice, just meat and cheese. forgot the corn, and sour cream. Went back to actual store on Cross Keys Blvd, in Sickerville, New Jersey. The manager practically threw a cup of rice at me. Still not make it right. Forgot the other things I asked for. Was rude and did not want to just make the right bowl. The manager seemed annoyed with the whole thing. I definitely will never use door dash again, or this location. Rudeness is never acceptable in customer service.. Happened today 11/11/2022 at like 12 pm. with delivery.
Poor customer service and dignity and respect
On November 2, 2022 6:49 pm I went to the Chipolte Mexican Grill 1209 N. Main Street Suite D Summerville, SC 29483 and ordered a chicken bowl and went to pay handed the cashier a gift card and said I was not sure of the amount left on the card. She said $3.65 and was not clear I thought that was left on the card. I said I asked you no problem I went to pay with my credit card and for some reason it was being processed. A woman came over who was nasty and rude I asked for the manager she said she was the manager. She talked to me like I was a child and i let her know I was an adult and talking to me in that manner was not acceptable. I said i do not have to service this restaurant and asked for my money back she said you didn't even pay the full price for it why because I paid with a gift card. I had to ask for my money back twice before she asked for my gift card to place my money back on it. I then asked what the charge on my credit card she said the transaction did not go thru. The other employees were looking and asking what was going it. I will not be going back to this chipolte and i will be complaining to corporate headquarters.
Desired outcome: I want a written apology.
Order pick up
I placed an order in the app to pick [protected]@5:30pm on Monday October 24,2002. I got there at 5:30pm and the order wasn’t ready. It was not ready until 6:10pm. I parked in front of the restaurant thinking it was going to be a quick pick up. At the streets of wood field I am now risking a ticket and had to move my car to a parking spot. This restaurant was not apologetic nor did they care that I had to wait over 40 minutes.This is unacceptable!
Desired outcome: I would like a refund on my order or a credit for a future order.
Poor Quality
I have been getting Chipotle bowls for years. The last 4 times I ordered them, the quality was terrible. From ice cold chicken to brown guacamole to wilted lettuce. We just paid $58.06 for our order (chicken bowl and chicken salad) and they look terrible.
The last 2 times I went to pick up my order at the Cortez Road location at 10:45am, they didn't open the doors until after 11am while the crew was sitting down at a table eating.
Chipotle used to be my favorite, but for the price and quality, I will go to Taco Bell.
Chipotle Mexican Grill Reviews 0
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About Chipotle Mexican Grill
The company's menu is centered around its signature dish, the burrito, which is a large flour tortilla filled with rice, beans, meat, vegetables, and various toppings. Customers can also choose from other Mexican-inspired dishes, such as tacos, bowls, and salads, all of which can be customized to their liking.
One of the things that sets Chipotle apart from other fast-food chains is its commitment to using high-quality, sustainably sourced ingredients. The company has a "Food with Integrity" program that focuses on sourcing ingredients from farmers who use responsible and ethical farming practices. This includes using only meat from animals that are raised without antibiotics or added hormones, and sourcing produce from local farms whenever possible.
In addition to its commitment to sustainable sourcing, Chipotle is also known for its emphasis on customization. Customers can choose from a wide variety of ingredients to create their own unique meal, and the company prides itself on being able to accommodate a wide range of dietary restrictions and preferences.
Overall, Chipotle has become a beloved brand among consumers who value quality, sustainability, and customization in their fast-casual dining experience. With its continued growth and commitment to responsible sourcing, it is likely to remain a popular choice for years to come.
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Chipotle Mexican Grill Contacts
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Chipotle Mexican Grill phone numbers+1 (800) 244-7685+1 (800) 244-7685Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number+1 (303) 595-4000+1 (303) 595-4000Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 1 1 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number+1 (949) 524-4126+1 (949) 524-4126Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone numberMedia Contact+1 (303) 222-5912+1 (303) 222-5912Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone numberMedia Contact
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Chipotle Mexican Grill emailsmediarelations@chipotle.com100%Confidence score: 100%Support
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Chipotle Mexican Grill address1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States
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Chipotle Mexican Grill social media
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