Chipotle Mexican Grill’s earns a 1.1-star rating from 670 reviews, showing that the majority of diners are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Attitudes, wrong orders
I have been going to this chipotle since I started working right behind there. My coworkers and I always order online, almost everytime our orders are wrong. The attitudes we get from the workers are horrible. I went to corp telling them what was going on but all they did was send free chips and guac. Now let me make this clear. We have never asked for free...
Read full review of Chipotle Mexican GrillRude and untrained server
Annapolis Chipotle location is well below par of other locations: it is dirty, staff is rude and untrained. The worst Chipotle we visited and we will never go back. I ordered Taco Kit for my son, and server, Ashley, just threw the sides on the taco, and when I mentioned that it is not the way it is supposed to be done, she told me I am wrong, do not know what I am talking about, and told another server to finish her job. I asked to see the manager who confirmed that I was right but otherwise seemed to not realize that the main problem with her staff is that they are very rude, not only untrained. The company seems to lack an efficient quality control.
The complaint has been investigated and resolved to the customer’s satisfaction.
Avoid at any cost guys
A catchy title? Really? You would like to be entertained as you’re being informed of the disarray one of your stores had fallen into?
I patroned the roseville, mn store on labor day evening and felt like I had walked into a college dorm room! The volume of the music made ordering an episode in pre-laryngitis and our success in finding a clean table was only actualized by a proactive exercise in personal janitorial exercise. The number of straw wrappers and soiled napkins strewn about was pathetic and a blatant representation of mice at play while an indifferent cat was away. Maybe he/she (The boss) was there who knows? I am going to believe…. No.
Lastly, the size of sodapop puddle left unattended for the duration of my trying time within your store was, for me, unprecedented! It comes as no surprise your stock price has plummeted.
Sounds like Branns in Michigan and Outback anywhere. Those are kiddie places. Kids like that kind of stuff. Thanks for warning me.
Don't complain get up and walk out.
Grasshopper in burrito
I found a bug/grasshopper thing inside of my chicken burrito! I bit into it and chewed. Felt as though it didnt taste right so I spit it out and finished the rest of the burrito. Upon further inspection, it turned out to be an actual full bug! I took pictures of it on the foil and everything! That * is not right and I feel like i'm going to throw up! I hope to get an immediate response back and I will be sending multiple messages to make sure I get heard. You better hope I dont get a hold of a law suit! Because I feel sick right now!
Which Chipotle? My friend had red cubed crayons in her chicken burrito. She called the health department on them and they found more in their chopped tomatoes. You damm right she's suing. I can get you in touch with her attorney.
Poor customer service
I went to purchase a Barbacoa Burrito add guacamole and when the server was rolling it she squeezed out half of the guacamole.I told her and she just passed it to the cashier.I told the cashier what happened and she said its $9usd.She didnt even care I know she doesnt own the business but please she could at least apologize and say here is a cup of guac you...
Read full review of Chipotle Mexican GrillBad service, rude females that work there
The chipotle in waterford lakes area in orlando "always" has very rude females working there. Many times me and relatives have been treated badly by these girls. They just have bad attitudes, and make rude remarks to customers...Even the idiot checking us out was rude...It was a really bad experience...Many times...Dont they teach these [censored]es how to treat customers or some csutomer service skills?
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't even know what this site is but comment is clearly a tirade against women and has nothing to do with a restaurant.
Restaurants often have rude, terrible people working for them.
I agree with fratman. You're an ###, mike. Sounds like you got turned down by a lady at chipotle.
You're an ### Mike.
Low quantity
A group of us from work went for Lunch at this Chipotle @ Waukegan. We all got bowls and the quantity of food served by this location is definitely not by Chipotle standards. I hope the corporate guys take a note of this and fix this location. Literally, there were 7 chicken pieces in my bowl. When I got my bowl, more then half the bowl was empty. They...
Read full review of Chipotle Mexican GrillFood
I got my chicken bowl with only 6 pieces of chicken and with out rice... also my chips with green sales was not ful the container was half ful.
I picked up a Togo order from chipotle which was a burrito bowl. I start to eat my food when after a couple of bites I find a dead lady bug in my food. And after being grossed out I regained my courage and took a few more bites... To find ANOTHER ladybug.
NASTY!
did you turn into the incredible hulk?
Bad service
I went to Chipotle at the Laurel Md location on March 22. I ordered a chicken burrito bowl with everything including the red hot pepper salsa. The bowl looked scrumptious so I dug into it. Not too long after taking several bites, my mouth was on fire. I ran up to the counter and requested water but they said I have to buy the cup. I didnt order a drink because I couldnt afford it so I had to deal with the burn. I asked why they didn't warn me and they said they dont need too. Had the runs bad too.
on 7/21/2016 I went to 248 Stetson square
Cincinnati, ohio 45219 to order a meal. after along day at work I was so very hungry. I order a chicken burrito and there was such a small amount of chicken I ask can I get a full spoon? I felt like a child telling their mother that they still hungry and scared to say something.The way see looked at me and said that's my spoon. wow I felt so small and walked away. it was no way that was a full spoon of chicken. but what was I to do she say no.
Spicy food is spicy. Who who would have thought? Anyways, they're not responsible if you cannot handle the burn. How about taking your food to your home or work and getting a beverage there?
Vegetarians beware
On 12/08/10, I ate at the Chipotle in Oak Brook, IL on 22nd St.
I asked to speak with the manager. She was a very short (4'11" Hispanic woman). I am a vegetarian and wanted guacamole tacos. In the past, when I have asked for quacamole tacos, I have ended up with very soggy tomato tacos with a garnish of guacamole. That wasnt what I wanted. I wanted guacamole tacos. So, I told her what I wanted. I wanted an order of tacos. That isn't what she charged me for (unbeknownst to me at the time). She charged me for two tacos, when I expected to get three. At no time did I tell her I wanted to buy my tacos individually. I was charged $2.20 per taco + $1.80 for guacamole (for a total of $6.71 with tax). The guacamole was the main ingredient for my vegetarian tacos. It was not like I was asking for extra garnish. When someone buys meat tacos you do not charge extra for the meat. When I left I was starving and had to go eat lunch someplace else.
Also, the parking spots in the parking spots only left about 14" in between cars. If I lived close to that location, I wouldn't go there anyway, because the chances of your car getting dinged are extremely high.
How is a vegetarian supposed to get what they order and not be overcharged?
Chipotle wouldn't have anything to do with parking situation. Most businesses like that lease or rent their property. The responsibility for parking lies with the owner of the property, not the business leasing or renting. You need to give Chipotle a break on the complaint.
Misnomer
I have always been an advocate of the Chipotle Pepper (I capitalize because it is that important). I believe it has a natural blend of spicy and smokey that, possibly, proves the existence of god. So, imagine my surprise when I discover a burrito restaurant down the street from me named "Chipotle". "Dream coming true", I though to myself as I entered the establishment with a giddy spring in my step...
That spring was de-coiled and made less springy (and overall depressed) to discover that this restaurant is mixing the Chipotle Pepper with other, more-inferior peppers. I will not stand for this blending of flavors. If "Chipotle" is going to name itself after the Master Spice than it should be commit to using the Master Spice. Leave those inferior, unclean spices to Taco Bell.
Exactly.
Brenda- It's the principle of the thing. God holds one pepper above all other peppers. To spend money in an establishment that even hints at spice mixing is out of the question.
fdgfdgfdrtrt3343- Thank you, I've been looking for a place to find affordable [censored]-bag items.
JazzCat23, I think he failed at both.
You should try to break the spice fetish habit. I don't even know why you are that serious about spices let alone a chipotle pepper. Weirdo.
Misnomer - I am no chef or expert, but I have to kindly disagree with you on the quality of chipotle peppers. I think they're a very inferior pepper only useful for the fact it can be grown and harvested in bulk for a very low price. This is why every "family restaurant" from Dennys, Ruby Tuesday, Applebees, etc. as well as fast food yuck-food like McDonald's and Taco Bell is jumping on the bandwagon because the name sounds exotic. I don't like the flavor and I can't see how anyone else can unless they're pretending to be "cultured" (I'm reminded of the nice old cartoon lady that owned Tweety Bird on Merry Melodies floating thru Venice on a Gondola saying, "This is SOoooo cacciatore..." Chicken cacciatore? what? In my (very opinionated) view the peppers are only good for their heat as long as you can mask the flavor, but you could do that with any hot pepper. Jalapeños and banana peppers have far more flavor and if you really need the heat, squeeze a half a habenero in and be done. I don't mean to be a critic.
Well, hell, this is the internet. Yes I do mean to be a critic!
Staff rudeness
March 1, 2010- I went to Chipotle this location I usually visit once every two weeks-sometimes with my family sometimes it's take out. Well this particular night I decided to order my 2 of a kids bowl along with 5 other adult orders- at the time of placing order I stated what I wanted a kids bowl that included only pork and rice was what caused the issue after fixing all five other orders I was told I could not order a kids bowl to go. It was not what was said but the manner that it was said in I spend at least $130.00 in that Chipotle a month not to mention others in the area- yes I consider myself a loyal customer. But at what poi t do you stop training your staff customer service it took the manager to cone out and fox my order after finding all I wanted was pork and rice for a toddler I was charged for two sides but why isn't this advertise take what is to go and what is eat in. That is why it is called take out- any other restaurant that offers take out they offer the kids meal to go as well. This was embarrassing to me because the staff that only spoke English when it was convient to them decided to embarrass me I order 5 other adit meals you see me and my family in here every month. Please train your staff with better manners! Great food but you need good service to sell it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Perhaps the mix up was due to your high level of illiteracy. Learn how to use the English language properly and perhaps some of these misunderstandings will resolve themselves. Your entire complaint made ABSOLUTELY no sense.
Rude behaviour and extra charge
This complaint is regarding the rude and emabarisng behaviour i was subjected to while purchasing dinner at Chipotle. I had ordered bowl of vegatarian burrito and a bottle of water which cost me $ 8.70. I had initially paid $7 and then paid the cashier and extra $9 . The cashier had conviniently forgotten that i had paid him $7 and stated tht all I paid him was $ 2. And made me paid the entire amount again.
I paid the amout without arguing at that point and returned after my dinner to verify if the footage had captured me not payin or other wise. The cashier was extremely rude ad called on hi smanager and other staff to make his poit and refused to show the footage.
the entire behavouir ws very insulting and emabarring. This incident happened on 2/4/2010 at 9:15 PM. The concren is not of the extra 8.70 dollars that I had to pay but of the rude behaviour which was uncalled for and should have been controlled.
The complaint has been investigated and resolved to the customer’s satisfaction.
Uncooked food
I visited chipotle on january 22, 2010 with some friends for lunch. I have frequently eaten at this particular location at least 2 times a week. On this visit, I had to wait on the steak to finish cooking. However, the server was in a rush to get the food out, the steak was raw. It was red and the server argued with me that the meat was cooked and it wa...
Read full review of Chipotle Mexican GrillHorrible work environment and dirty cleaning habits
I worked for this company briefly at the location in avendale, arizona. The apprentice trainee melissa has zero skills at her job. She treats the employees like dirt. Not only that, but she serves expired chicken for lunch to her customers because she was concerned with saving money on food rather than the customers health. The red baskets that they serve their food in, are never sanitized. She never makes sure the emplyees wash their hands and reprimands employees in front of a line full of customers. She was a previous employee at another chipotle a couple of years ago, and was fired because it was not disclosed that it was her mother that hired her and her sister to work at that store. She waited for all old employees to leave before she reapplied for the positin neglecting to tell human resources that she was fired before for lack of ethics. And lying on her application. I would highly recommend not to eat in the unsanitary environment, and definitely do not seek employment at the avondale, arizona location at 99th & mcdowell.
The complaint has been investigated and resolved to the customer’s satisfaction.
Chipotle is horible. No flavor
Sexual harassment
I had an incident at chipotle about two months ago. My boyfriend and I are regular customers at the chipotle located in Torrance, California. While we were dining there my boyfriend went to get a drink of soda while I sat a lone. One of the employees, (who we later found out was named Christian), whistled to get my attention, I looked at him and he made...
Read full review of Chipotle Mexican Grill and 8 commentsUnsafe food
My daughter and I had lunch at this location on 1/4/09. It was the first time my daughter had been to one of Chipotle's restaurants. We both ordered burritos and dined in the restaurant. About half way through her burrito, my daughter bit into an extremely sharp rock that was in her burrito. The rock was between 1/4" to 1/2", in other words easily seen by those preparing the food. It is the most dangerous object that I have ever seen in any food. We immediately informed the staff at the restaurant. The manager was not present so we could not speak directly to them. We have followed up with the District Manager who directed their insurance company, Gallagher Bassett Services, Inc to contact us. To make matter worse, they offered a coupon for a free burrito. We have written to the head office in Denver, CO and have not even had the decency of a reply. This company does not have high food standards and does not care about the health of their customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unsafe food
My daughter and I had lunch at this location on 1-4-09. It was the first time my daughter had been to one of Chipotle's restaurants. We both ordered burritos and dined in the restaurant. About half way through her burrito, my daughter bit into an extremely sharp rock that was in her burrito. The rock was between 1-4" to 1-2", in other words easily seen by those preparing the food. It is the most dangerous object that I have ever seen in any food. We immediately informed the staff at the restaurant. The manager was not present so we could not speak directly to them. We have followed up with the District Manager who directed their insurance company, Gallagher Bassett Services, Inc to contact us. To make matter worse, they offered a coupon for a free burrito. We have written to the head office in Denver, CO and have not even had the decency of a reply. This company does not have high food standards and does not care about the health of their customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our food was ice cold and took so long to deliver. We couldn't eat it because all the ingredients were literally stuck to our bowls. We just want a refund. This is upsetting as chipotle has never done this before. We just want to have to taken care of so we don't deal with this kind of service again. If we can get a response that would be great.
Hi. I was hungry and craving Chipotle. I went to Chipotle and got myself a bowl with white rice, black beans, chicken and steak, sour cream, cheese, lettuce, avocado and apparently I also asked for hair. This hair did not belong to me. I am no longer craving Chipotle. I am actually very angry with Chipotle. HELP.
Why did you advertise free guacamole if you couldn't honor it my granddaughter tried placing an order online but could not get through on your website so I had to go in person to place her order I was excited to get free guacamole just to find out that was only if you ordered online seems like false advertising. It was just disappointing!
The staff was rude they didn't have rice ready the beef was very tuff to chew w I was very disappointed any other chipotle I've been too was great put this one it blow my mind that the service was so bad
All of my chips were stale and hard to eat. I took my food to go so i just had to go without chips.
I called to complain and the lady told me she would send me free entrees cards and i have yet to receive them plz get in contact with me [protected]
I ordered a Bowl delivered by door dash -so I paid $20.00 for a bowl. The carnitas had so much fat on it, I couldn't even eat it. And, the side of queso was curdled, so I could eat that. TERRIBLE FOOD
Im very unhappy
Hi,
I bought veggi bowl from chipitle in las colinas irving texas. They were out of most of the product. They didnt have enough beans. They loaded my bowl with letus from bottom as well. They didn have pico de galo. Their sauses (mild and hot) were very watery.
Very bad experience.
I go to The chipotle store at 2675 El-Camino Real, Palo Alto, CA 94306. for the past few times the food quality is low and even the quanitiy of food is much less than norm and way less than the other Chipotle store.
Hair in food
I went to get dinner for my family and I at Chipolte Restaurant in Webster, Tx about 8:00 p.m . When ordering i asked the female employe for some guacamole on my meal and notice there was a couple of strands of hair in the guacamole, I asked the server for freash guacamole and pointed out hair. She just looked at me and procided to dip out a spoon full of...
Read full review of Chipotle Mexican Grill and 1 commentChipotle Mexican Grill Reviews 0
If you represent Chipotle Mexican Grill, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Chipotle Mexican Grill
The company's menu is centered around its signature dish, the burrito, which is a large flour tortilla filled with rice, beans, meat, vegetables, and various toppings. Customers can also choose from other Mexican-inspired dishes, such as tacos, bowls, and salads, all of which can be customized to their liking.
One of the things that sets Chipotle apart from other fast-food chains is its commitment to using high-quality, sustainably sourced ingredients. The company has a "Food with Integrity" program that focuses on sourcing ingredients from farmers who use responsible and ethical farming practices. This includes using only meat from animals that are raised without antibiotics or added hormones, and sourcing produce from local farms whenever possible.
In addition to its commitment to sustainable sourcing, Chipotle is also known for its emphasis on customization. Customers can choose from a wide variety of ingredients to create their own unique meal, and the company prides itself on being able to accommodate a wide range of dietary restrictions and preferences.
Overall, Chipotle has become a beloved brand among consumers who value quality, sustainability, and customization in their fast-casual dining experience. With its continued growth and commitment to responsible sourcing, it is likely to remain a popular choice for years to come.
Here is a guide on how to file a complaint or review about Chipotle Mexican Grill on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Chipotle Mexican Grill in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Chipotle. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Chipotle Mexican Grill on ComplaintsBoard.com.
Overview of Chipotle Mexican Grill complaint handling
-
Chipotle Mexican Grill Contacts
-
Chipotle Mexican Grill phone numbers+1 (800) 244-7685+1 (800) 244-7685Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number+1 (303) 595-4000+1 (303) 595-4000Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 1 1 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number+1 (949) 524-4126+1 (949) 524-4126Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone numberMedia Contact+1 (303) 222-5912+1 (303) 222-5912Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone numberMedia Contact
-
Chipotle Mexican Grill emailsmediarelations@chipotle.com100%Confidence score: 100%Support
-
Chipotle Mexican Grill address1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States
-
Chipotle Mexican Grill social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 24, 2024
Most discussed Chipotle Mexican Grill complaints
chicken bowlRecent comments about Chipotle Mexican Grill company
Wrongful termination breach of company code of conduct.Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.