1&1 Ionos’s earns a 2.6-star rating from 132 reviews, showing that the majority of web hosting clients are somewhat satisfied with hosting services.
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rip off artists
1and1.com recently build me $143 for web names I no longer want to use. They sent the bill the day after the deadline for cancellation. I never received any e-mail in advance of that day advising me of the bill amount or the renewal deadline.
I called them the day I got an e-mail and told them that I didn't want the domain names any more. Their customer service rep told me that I could cancel and the bill would be credited. Lo and behold. I canceled my domain names with no problem, and then got billed anyway. Since then the company has stonewalled me a dozen different ways and refuse to refund my money.
Any company who had real customer service would have immediately credited my account. These guys are basically incompetent, unless you want to count outright thievery as competence. I would advise that no one ever use them for any form of web hosting or domain name purchase whatsoever. There have to be better companies out there.
The complaint has been investigated and resolved to the customer’s satisfaction.
billing and collection scam
I started getting excessive phone calls from nco, a collection agency, followed by several letters. Eventually I got some letters in the mail from nco, indicating that they were attempting to collect on belhaf of 1 & 1 internet. I contacted 1 & 1 and was told that in the past I had purchased domains from them (Which is true) , and that it's their policy to...
Read full review of 1&1 Ionos and 54 commentsbilling me for services not provided
I signed up with them around 6 months ago because I thought they would be a perfect fit for me having no html experience. I quickly found out their site builder is extremely limited and that you had to pay extra too add your own stuff to the site. (Like html snippets that I did manage to create) Well the price would have been more expensive than Geocitie...
Read full review of 1&1 Ionosbad service
I have been with 1and1.com for a couple of years. I have purchased many domain names. They recently contacted me to advise their rates have gone up. I told them I will be transferring to GoDaddy any domains I want to keep and letting any I no longer want, expire. I also advised numerous times to STOP automatically renewing domain names and that I do not...
Read full review of 1&1 Ionos and 8 commentscancellation problems
After signing up for a website w/www.1and1.com, I saw right away I did not like it and I cancelled in less than 24hrs w/o building or publishing a site (They have a 90 day money back guarantee). At first they acknowledged cancellation, then about a week later I got an email saying they tried to charge my credit card and it was denied (I stopped my card from...
Read full review of 1&1 Ionos and 16 commentsbad service, bad cust services
Just to drop some lines here against this 1and1.com company. They are the worse company you can get for your business. If you are planning to get a domain or hosting or something related, please do yourself a favor do not do it!
1and1.com sucks big time they are the worse in the industry... No even bbb wants them.
1and1.com is a rip-off company. Just read others bad comments about them on line.
I have the worse experience getting a domain w/them.
cancellation and refund policies
Well I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it! In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6...
Read full review of 1&1 Ionos and 9 commentshorrible company
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:
1.) File a complaint with the Pennsylvania Attorney General’s office at www.pa.gov, or call the investigator Madelaine Dakour directly at [protected]. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely unsatisfactory rating by going to www.bbb.org
3.) File a complaint with the Federal Trade Commission at www.ftc.gov
4.) File a complaint with your state consumer advocacy group through the Attorney General’s office or Secretary of State’s office. Indiana’s is www.indianaconsumer.com
5.) Explore your state’s legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be “unconscionable” and without “mutuality” as they offer nothing for the consumer. More and more courts are ruling in favour of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I’m working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at www.cbs.com, www.nbc.com, www.abc.com, and www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!
My lawsuit is pending, and I’ve been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!
Best wishes,
Kelli J. Jack
President
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Suite #100
Indianapolis, IN 46240
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
This company sent an invoice on 11/20/13, but the renewal date was 11/18/13. I emailed to cancel on the invoice date, but they replied they would not cancel by email. I then called and they said they could not cancel because I didn't have the password. The account had been set-up by an employee that was no longer working at my company. After several more emails and calls they have turned me over to a collection agency. Stay away from this business and their deceptive billing. Once you sign up, you can't get out !
I received a disturbing letter in the mail from NCO Financial Services Inc as well and they are saying I owe them because of 1 & 1 Internet -------- I don't even HAVE internet. I am an elderly lady - and they don't have my name or address totally correct - but it is still alarming and I am very upset.
They should be stopped and charged for this harrassing behaviour.
I had bought several domain names with 1&1 and with each I ticked the box for non-renewal after the one year expiration date. Yet 1&1 has taken it upon themselves to renew those domain names without authorization by me. I never place a renewal order because I often buy the names for possible websites, and if it doesn't happen in the years time, then like other registries I've been with I'd get a notice asking me if I want to renew and if I don't respond then it automatically expires.
Yet 1&1 has illegally authorized the renewals and then they demand money for what they have done illegally. Bring it on 1&1 send me to collections so I can start a class action suit. Please do it - I'm retired and got nothing better to do and I will enjoy suing you and getting compensation. See you in court - anyone want to join me?
I used this company for hosting various websites from 2002 to 2006. The service was abysmal and the customer service was a nightmare. Signing up was very easy but leaving was very, very difficult. I lost half of my clients due to slow loading sites, email accounts that didn't work and poor response time to technical problems. I eventually cancelled my multiple accounts and moved all of my websites to another host. Even after leaving 1 and 1 continued to try to charge me and now I have an issue with my credit rating. Two years after leaving I got a letter from a collections company. I paid the balance after 3 weeks of trying to have it removed/contested. Now even though it has been paid the strike is still on my credit report. I didn't owe the money as I had cancelled and received confirmation of cancellation. I also hadn't been using the services yet I was still billed without communicating this with me and without access to the account I was being billed for.
I thought that my experience may have been unique but after reading hundreds of similar posts on websites and blogs I am now convinced that this company is scamming people. I have never taken time to fill out a BBB complaint but this company has motivated me to do something to fight back against us little people. I would love to have this strike removed from my credit but I doubt this will ever happen. My hope is that this company will be sued or shut down to prevent hundreds and thousands of other Americans from going through the Hell that I and others have endured by doing business with 1 and 1 Internet.
I am having the same kind of experience with NCO Financial trying to collect from me for services/products I never ordered. Even though it is a relatively small amount of money, I can tell these people are bad people. What can we do to nail these crooks? You can count me in.
Dear Kelli,
I agree 100% with what you're written about 1and1.com! I performed several transactions with 1and1 to buy many domain names. I cancelled many of the domains PRIOR to the expiration date of the first year and they STILL charged my credit card! I couldn't stop them from accessing my credit card, so I finally had to enter an old (expired) credit card into the system in order to keep them from accessing my valid card. Little did I know that they retaliated by sending ALL of my transactions to NCO Financial (collections)! I get at least 3-5 calls per day from NCO and they are horrible people! 1and1 offers NO HELP whatsoever!
Do you have any updated good news about your experience with 1and1 or NCO Financial that could give me a blueprint to salvation? NCO has already placed several collection entries on my credit report!
Thank you, in advance, for your kind reply.
Sincerely,
Vince
Vg411@hotmail.com
In my dealings with 1and1 it is obvious that they just don't care about bad customer relations, bad publicity, etc. Their business is undoubtedly based on churn (high turnover of customers with new customers replacing lost customers) and ripping off existing customers by their insane financial policies. I suggest that any would be new customer carefully read the contract they must agree to when signing up with 1and1. Unfortunately I didn't. No one with more than two brain cells would ever knowingly agree to their contract.
I started a website for my school over a year ago. It was for a fund raiser that lasted 2 months. I paid for a year of service. I closed my account to stop from them forcing payments from me.
Now, over a YEAR after the account was closed, I received an email with an invoice.
I emailed them asking why I was getting an invoice, and asking not to charge me, and I received a reply saying
"The invoice that you have received is for the automatic annual renewal
of the domain that was ordered. The domain has been renewed for you for
the next 12 months and is non-refundable as stated in our terms and
conditions."
I do not have the account info to even LOG IN and stop this, I removed the billing agreement from my paypal, but they refuse to give me a refund. I filed a paypal complaint for fraudulent charges. I've never dealt with a more ridiculous company in my life! I'm going to take every measure possible against this corrupt company.
I'm going ot keep getting charged too. They sent a collection agency on someone after they closed their credit card after 4 years of recieving unwanted payments. They don't back down. This is so stupid!
bad dedicated servers
We have 2 dedicated servers with 1and1, and one of our partners also has a server with them. We had trouble with 1and1 in the past and now our partner has had the same thing happen to them.
Although 1and1 "claims" 99.9% uptime, their tech support and response time is PATHETIC for a company of their size. We had a case where one of our servers was off line do to a Microsoft update installation. We were unable to access it with Remote Desktop. At first, trying to call the tech support phone number (the only way to get support because they have no online ticketing system) yielded no answer! The phone just rang and rang. After several hours I finally got through.
After dealing with the agent for about 30 minutes, he finally "escalated to the datacenter techs". They were to "send me an email when it was back online".
5 hours later and 10 more phone calls we still had absolutely no answer. We were not allowed to talk to the datacenter techs directly, and the agent said we would be back online within 24 hours!
Eventually I was able to resolve the problem myself by shelling in and terminating the installation that was running and preventing access to Remote Desktop. And I NEVER got any response from 1and1 afterwards.
A similar thing happened to us again about a month later in which we were offline due to a "technical problem" in their datacenter and again we had absolutely no response for hours from them. After almost 6 hours wer came back online.
Now our partner has been offline for almost 24 hours due to a "switch problem in their rack". They again get no answer from 1and1 other than "you need to wait until the techs contact you". (Which they never do!)
This has nearly caused our business to lose all our customers, as they depend on 99.9% uptime. Any more than 30 minutes offline really effects our customers. If your service is like ours, be aware that if you ever have a major problem with 1and1 and don't have a backup in another datacenter, you may be in SERIOUS trouble,
The complaint has been investigated and resolved to the customer’s satisfaction.
I have an internet marketing business online and went to check my site the other day...no website online, so i checked my domain name which is also through 1and1, my domain names are all gone...I called their oh so helpful tech support, she says it appears your domain names were set to "turn off auto renewal" and they have recently expired. I said why would i turn off the renewal for my business domain names, I never did it. She says, well it wasnt us and you can pay us $40 US to get it back...but it'll take 5 or 6 days to do so. Well i got on the phone with the supervisor, he was worse than the tech support. I said I have many domains and hosting with you for many web clients, please waive the $40 fee that wasn't my doing in the 1st place, and told him i would be taking my business and my clients business elsewhere...he did NOT give a damn, said "go ahead, do whatever you want".
I'll be SO happy to find another hosting and domain business that actually appreciates their clients and customers.
I would NOT recommend 1and1 to anyone, i've been with them for years will be moving asap!
1and1.com has been one of the worst hosting companies I've worked with. I'm going to stick with godaddy.com
1and1 has the worst tech support, and their customer service was unbelievable.
1and1.com - STAY AWAY! my exchange accounts have been offline for almost 4 DAYS NOW! i will be moving to a different company very soon!
I am in the process of cancelling my business pkg with 1and1. We'll see how long it takes. 1and1 can claim my sites are up 99.9% of the time because they are visible to the world, but the continual "internal server errors" sabotaged me.
I'm not a major geek so there was nothing fancy - features 1and1 provided, so they should have been compatible. Each HTTP 500 error meant photo galleries disappeared and with them contact and registration forms. There isn't a good time for that to happen, certainly not a good thing to happen Every Day.
Of course I couldn't edit the site at those times or download data from the forms. These episodes might be for a day or for 30 minutes - totally random. The last time I reported it their answer was they couldn't find anything wrong. I was instructed to wait until it happened three more times and provide specific information. ... the same information I'd been reporting.
There's no point reliving the service aspect. When it becomes unusual to go 24 hours without a problem it's time to move on.
Chris O
Internet hosting-one and one problems!
Today my website’s is down because 1and1 internet disabled the website’s admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7. They did that without my notice, they did not even give me email notice. Suddenly, my website is completely down and I had no idea, but I can only called 1and1 internet...
Read full review of 1&1 Ionos and 8 commentsscamming customers for web hosting!
1and1.com is a uk web hosting company. When you become their member and then decide to cancel hosting, they will not refund the difference as per their agreement.
Do not use 1and1.com hosting service, you are better off with another company which I switched to hostgator.com 1and1.com will not allow you transfer domains either. This company now also in the usa is a really bad customer service for hosting and internet service.
Biggest rip off for hosting service. Web hosting services and domain name registration rip off!
Account is in risk of complete loss of data due to errors in the 1and1 system.
The File Recovery option has been uppdating for over 48 hours.
1and1 acknowledges the error but doesnt offer a solution.
7 businesses and ranked Google sites are effected
changed:
1000-top-internet-###-of-the-earth-godaddy-1and1.com
To:
http://1000-top-internet-thieves-and-###-of-the-earth.info
DIRECTORY of online THIEVES.
"We" need to divert $1, 000 of business from these thieves for every dollar 'they' STEAL' from "Us."
The worst domain name registrars (1and1.com, godaddy.com domaincentral.com etc.) will be listed in this directory.
these thieves kept renewing mu URLs even after I canceled them, wouldn't allow me to transfer them.
after I changed my bank account they blocked access to my 100+ URLs.
taking these ### to court!
godaddy.com are no better, freaking thieves!
1000-top-internet-###-of-the-earth-godaddy-1and1.com
Absolute thieves on earth. 1and1.com. I just believed them coz microsoft had given them a GOLD PARTNER certificate.
I bought a ms beginner package couple months ago. It took 10 days for them to register the domain , which was in the mean time i was pissed off and told them not to register the account.
And immediately after they charged my credit card, I cancelled my account, but they did not refund my money yet.
when i asked for my refund, they said that my account is a fraud account and they cannot refund my money. And they are not issuing any cancellation order as well. Their 90 day back gaurantee is a hoax.
Please donot go to 1and1.com and rip yourself.
There are other plenty of moderate hosting companies, though their servers are down for few minutes, they provide honest service, refund your money immediately without hassle.
Do not believe any hosting company who give only e-mail support or phone support. It is hoax to prolong your issue and eventually endup with "Your days are over, just get lost"
Agreed, 1and1 has the worst customer service ever. The card I had on file had expired and they made no attempt to contact me via mail or phone. I was a long time customer and simply had a credit card expire, they treated me very, very poorly. Once I have my account corrected I'm moving all of my domains somewhere else, even if it cost me double per domain. Their customer service is the worst I have ever encountered and their apathy about their poor service is the most infuriating part.
Your attitude towards Complaint -Agree 100%
These ###-of-the-earth are outright THIEVES!
They froze my account and hijacked my URLs ( (75).
I just registered: 1000-top-internet-###-of-the-earth-godaddy-1and1.com
I will configure a forum/complaint-type website here in the near future.
I'm taking the scums 1and1.com to a California small claims court. In most states YOU have to file a claim in their state, NOT in Californis, THX God!
Theck-out my above mentioned website soon.
http://idioticexcuses.com/
I canceled my account also and also informed them of an email change because of the amount spam I was receiving in my email box. 1&1 customer do not listen. Avoid this service at all costs.
I also used 1and1. I canceled my account, and for the next three years, they continued to charge my credit for hosting I wasn't using or signed up for.
Despite emailing them, and calling them on the phone, each of the three years (and always being told my account had been canceled and they didn't have my info anymore)... I finally had to call the fraud department of my credit card, to get them to stop trying to charge me for services long since canceled.
They provide lousy hosting, frequent down times, ZERO customer service... then, they defraud you.
NEVER use this company!
1&1 Ionos Reviews 0
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About 1&1 Ionos
One of the key strengths of Ionos is its commitment to providing reliable and secure hosting solutions. The company operates state-of-the-art data centers that are equipped with the latest technology and security measures to ensure that customer data is always protected. Ionos also offers a range of backup and disaster recovery solutions to ensure that customer data is always safe and accessible.
In addition to its hosting services, Ionos also offers a range of website building tools that make it easy for customers to create professional-looking websites without any technical knowledge. The company's website builder is intuitive and easy to use, and comes with a range of templates and design options to help customers create a website that reflects their brand and style.
Ionos is also committed to providing excellent customer support. The company offers 24/7 support via phone, email, and live chat, and has a team of experienced technicians who are always on hand to help customers with any issues they may encounter. Ionos also has a comprehensive knowledge base and community forum where customers can find answers to common questions and connect with other users.
Overall, Ionos is a reliable and trustworthy web hosting and cloud services provider that offers a wide range of services to meet the needs of businesses of all sizes. With its commitment to security, reliability, and customer support, Ionos is a great choice for anyone looking for a reliable hosting provider.
Overview of 1&1 Ionos complaint handling
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1&1 Ionos Contacts
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1&1 Ionos phone numbers+1 (484) 254-5555+1 (484) 254-5555Click up if you have successfully reached 1&1 Ionos by calling +1 (484) 254-5555 phone number 0 0 users reported that they have successfully reached 1&1 Ionos by calling +1 (484) 254-5555 phone number Click down if you have unsuccessfully reached 1&1 Ionos by calling +1 (484) 254-5555 phone number 0 0 users reported that they have UNsuccessfully reached 1&1 Ionos by calling +1 (484) 254-5555 phone number24/7 Support+1 (267) 481-7982+1 (267) 481-7982Click up if you have successfully reached 1&1 Ionos by calling +1 (267) 481-7982 phone number 0 0 users reported that they have successfully reached 1&1 Ionos by calling +1 (267) 481-7982 phone number Click down if you have unsuccessfully reached 1&1 Ionos by calling +1 (267) 481-7982 phone number 0 0 users reported that they have UNsuccessfully reached 1&1 Ionos by calling +1 (267) 481-7982 phone numberEnterprise Cloud customers
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1&1 Ionos emailsinfo@1and1.com100%Confidence score: 100%Support
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1&1 Ionos addressElgendorfer Str. 57, Montabaur, 56410, Germany
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1&1 Ionos social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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