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1xBet Complaints 1293

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3:59 am EDT
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1xBet customer support

My problem is I want to remove my google authentication so I called them then they told me to upload the registered documents so I upload it then I treid them they told me you have to raise a request to merge my contact no. With other account which I usually used then I have to wait for 1 hr so after 1 hr I called them they said you have to wait for 1 hr and yet no reply from them, after 24-30 hrs they said you have to wait for 1 hr (1-1) hr wot is this how much 1 hr they take. I have tried them a lot after 20-30 mins call was connected and after that no resolving of the issue and they disconnected the call, what is this behaviour of your customer support. I have tried them to make a call since yesterday. Pathetic service of 1xbet

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1xBet Compte fermer sans raison

Bonjour, mon compte a été fermer sans aucune raison avec un solde créditeur.

Impossible de vous contacter via e-mail après plusieurs relances.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I deposit 300 but it was rejected but deduct on my acount

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1xBet Diposite problem

স্যার,

আমি টোটাল দুইবার ডিপোজিট করার পর টাকাটা গেমিং ওয়ালেট এ এড হয়নাই।

আমি আশা করছি প্রতারিত হবনা।

দুইটা ডিপোজিট এর মধ্যে প্রথম ডিপোজিট নিয়ে অনেকবার মেইল করেও আমার টাকা ওয়ালেট এ এড হয়নাই। তারপর আজকে আরেকবার ডিপোজিট করে সেই টাকাও পেলামনা।

আপনারা কি দয়া করে দেখবেন আসলে সমস্যাটা কোথায়?

Player id: [protected]

Transaction ID: 715VW0YH

Client no: [protected]

Agent number: [protected]

Time: 12:53

date: 01 April, 2022

Amount:500 Taka

Screenshot Attached : NAGAD APP

Player id: [protected]

Transaction ID: 9CF8I29BLM

Client no: [protected]

Agent number: [protected]

Time: 22:07

date: 15 March, 2022

Amount:800 Taka

Screenshot Attached : Bkash App statemenD

Desired outcome: আমার টাকাটা গেমিং ওয়ালেট এ এড করে দেন প্লিজ।

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1xBet 2 Deposit & 1 Withdraw Pending

I have 2 pending deposit and 1 withdraw pending.

Deposit 1 Details :

1) Game ID : [protected]

2) Transaction ID : 7149QZJS

3) Client Number : [protected]

4) Agent Number : [protected]

5) Date and Time : 9.35 PM and 25.02.2022

6) Amount : 2000 taka

7) Payment Method : Nagad

Deposit 2 Details :

1) Game ID : [protected]

2) Transaction ID : [protected]

3) Client Number : [protected]

4) Agent Number : [protected]

5) Date and Time : 10.04 PM and 29.03.2022

6) Amount : 1000 taka

7) Payment Method : Rocket

Withdraw Details :

Transaction ID: [protected]

Amount: 2900.00 BDT

আপনার বিকাশ ওয়ালেট নাম্বার ( শুধুমাত্র পার্সোনাল নাম্বার এ টাকা প্রদান করা হয় ): [protected]

I have given all my details here. Check Attached Images for proofs. Please solve this problem asap and reply me here. I am waiting a long time for my deposit and withdraw money so do something asap.

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10:35 am EDT
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1xBet Payment not received

Hello please I credited my account with 20,000 naira at 9:08am and up till now I haven't gotten any money in my app id:[protected]

Desired outcome: Please refund the money

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9:49 am EDT
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1xBet Delayed my money withdrawal it's about 20 hours and their customers support never replying and help

Yesterday about 7.30 pm I deposited amount of 100+1900-total 2000 rupees.In patym wallet of which 1xbet ask me to deposit. After 11.30 I win 3450 then I requested for withdrawal. They approved my withdrawal but I didn't yet get my money I have so shortage of money that's why I take risk and their customers support did not answered.

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1xBet Deposit money rejected

আমি গত 27/03/2022 তারিখে 3000টাকা ডিপোজিট করেছিলাম কিন্তু আমার ওয়ালেট এ এখনো টাকা জমা হইনি। নিম্নে ডিপোজিট এর সমস্ত তথ্য প্রদান করা হলো:

1. BDT Wallet No (user ID) :[protected]

2. Trans ID/ TrxID:9CR5R8D0O3

3. Client phone no:[protected]

4. Agent phone no:[protected]

5. Bkash time and date: 27/03/2022, 6:16 PM

6. Amount: 3000

7. Bkash Screenshot:

উপরোক্ত তথ্যগুলো দেখে আমার ওয়ালেট এ টাকা জমা করার জন্য অনুরোধ করা হলো:

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1xBet Withdrawal

Your company block my acc with accused mefir gaving several acc l want my money back that money is too much for me

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1xBet Blocked my account for not reason

Hello, hard, yesterday my account was closed after withdrawing money and I sent a message to the security email. Has been. The answer is not convincing and he just said that our security team recognizes that we are communicating with you and your account is blocked and you have no right to withdraw money and after this email, unfortunately, he will not give me any answer. There is no reason to end. My money is blocked for no reason

1xbet id :[protected]

Read full review of 1xBet and 1 comment
Update by Abbas Zaeri
May 05, 2022 2:18 am EDT

Hello

Thank you very much for your kindness and response

It is worth mentioning that this is my only account in all betting sites and I do not have any other account

And I still can not log in to my account to withdraw money, but you replied that I can withdraw money, but I still do not have access to my account

Please follow up with the utmost thanks and respect

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okuukoo
US
Mar 27, 2022 4:59 pm EDT
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Same issue

1xbet is worse than their president

1xBet
1xBet
Apr 01, 2022 4:22 am EDT
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Replying to comment of okuukoo

Dear okuukoo,

Thank for your review!

To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer

All the best,

The 1xBet Support

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9:16 pm EDT
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1xBet Gaming I'd [protected] u have fraud 6370 rupees with me

I deposit jazz cash auto 6370 rupees 4 day before but till not get in my account I get mails calls live chat but not solve my issue I provide everything transaction slip , sms confirmation ,jazz cash statement but I think this site fraud

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1:53 pm EDT
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1xBet My money wasn’t payed into my wallet

I make a bet and won and the money wasn’t deposited into my account it’s been, and it’s been three days now

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1xBet cant withdraw my money

i already report to them that i cant withdraw my funds.

then they ask me for some documents.

before that i already send some documents. proof of identity. now they request billings and bank statement. i told them i will request for that bank statement. now ive check my account they already empty my balance.

im asking why i have a ZERO balance on my account. and they reply a same msg. they didn't answer my question. now i cant place a bet because they took my balance. and how can i withdraw it if i have no balance on my account.

im looking forward to solve this issue.

Desired outcome: please back my money.

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Update by CommanderPEPE
Apr 06, 2022 9:10 am EDT

hi,

when you will solved this issue? i already email your security team. still no update.

Update by CommanderPEPE
Apr 06, 2022 2:13 am EDT

hi, i already give my client ID.

still no update from your side?

Update by CommanderPEPE
Mar 24, 2022 9:35 pm EDT

id [protected]

Update by CommanderPEPE
Mar 24, 2022 1:26 am EDT

screenshot of conversation and proof that they take my money

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1:48 pm EDT
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1xBet 1xbet website violation

1xbet security team

They fraud and scam

They tell me I have to deposit $ 2,000 into my account to be able to withdraw my money

They really think I'm stupid

Even if they do not return my money, I will not add $ 1 to my account

This site has lost its credibility and I have no cooperation with them even if they open my account

Image attached

Desired outcome: 1xbet scam

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1:15 pm EDT
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1xBet This company stole my money

I have been a customer of this site since 2019. I replenished the account a lot, partially withdrawn, bet in singles and express. Recently, I began to win more, so once again making a request for withdrawal, I was refused and demanded a “Request for Documents”. I sent all the necessary documents, passed the verification. But I received an answer in the mail:

“We inform you that we have made a decision to terminate cooperation with you (closing a gaming account) on the basis of the General Provisions of the Rules of the Bookmaker. The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts in our company.

> In view of the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and not subject to revision.

> All requests from you on the topic of blocking will be ignored.

>

> You can withdraw funds in the amount of the amount of the deposit."

I don't understand what I'm accused of. I don't have any "duplicate accounts" on this site. Before the start of the proceedings, there were UAH 133,100 on my account, UAH 46,762.17 were made available for withdrawal, i.e. they took 86337.83 UAH from me. The amount of deposits I made on the site is also much larger than what they made available for withdrawal. I have all relevant screenshots.

Desired outcome: 3000$

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صدیقه پرداخته
Bousher, IR
Mar 23, 2022 2:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear frind

Security team 1xbet scam

Image attached

Please see

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صدیقه پرداخته
صدیقه پرداخته
Bousher, IR
Mar 23, 2022 1:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear friend

1xbet website has scam and fraud

Several accounts blocked to Iranian users 1xbet scam and fraud

Id:[protected] blocked

Id:[protected] blocked

Id:...

...

They scam

1xBet
1xBet
Mar 24, 2022 4:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi!

Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, please describe it and provide your client ID number. We'll check all the information and provide you with the answer

All the best,

The 1xBet Support

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okuukoo
US
Mar 27, 2022 5:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of 1xBet

Id:[protected]

You r blocking my acc with unreal reason plz help me

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Mehera Banu
DHAKA, BD
Apr 18, 2022 3:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I can solve your problem. As I solved mine.17782usd

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kochan44
İSTANBUL, TR
Jun 05, 2022 4:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

help bro I've sent you a message

check please

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Ashraful 12
US
Mar 22, 2022 4:42 pm EDT

Mention your account number and email. If your good luck you can get back your money

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Rishab Jain
US
Mar 22, 2022 3:47 pm EDT

Hello

My self rishab from India

Same problem I faced on 25th Feb 2022

My winnings of 500000inr Indian rupee they cancelled saying multiple accounts

Have your concern solved by 1xbet, have your money came back?

Thanks

+[protected]

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5:50 pm EDT
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1xBet Account close

I submit all documents they want. I didn’t do anything wrong. But my account closed without any reason. I want refund my balance. But they didn’t answer my mail. What can i do now?

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8:00 am EDT
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1xBet The deducted my all money from my account without any reason

My account had 800 tk and suddenly i found that there is no money in my account,and there is no history or any notifications.. why my money was deducted? i want my money back..

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1xBet Money dipozit

আমি 19/03/2022তারিখে ৪ঃ২৭ মিনিটে নগদ থেকে ৬২০০ টাকা এবং ১০ঃ৫০ মিনিট এ বিকাশ থেকে ৮০০ টাকা ডিপোজিট করেছিলাম কিন্তু আমার ওয়ালেট এ এখনো টাকা জমা হইনি। নিম্নে ডিপোজিট এর সমস্ত তথ্য প্রদান করা হলো:

1. BDT Wallet No (user ID) :ACCOUNT [protected]

2. Trans ID/ TrxID:715A5UH2

3. My nagad phone no:[protected]

4. Taka dewa Agent phone no:[protected]

5. Nagad time and date: 19/03/2022, 4:27 PM

6. Amount: 6200

7. Nagad Screenshot:

1.BDT wallet no (user id): account [protected]

2.trans id:9CJ4L63I2O

3.my bKash number :[protected]

4.taka dewa bKash number :[protected]

Time;10:50pm 19/03/2022

Amount:800

BKash screenshort

উপরোক্ত তথ্যগুলো দেখে আমার ওয়ালেট এ টাকা জমা করার জন্য অনুরোধ করা হলো

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Mar 20, 2022 9:04 am EDT

Emergency

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9:15 am EDT
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1xBet My deposit is not came in my account

My registered phone number is [protected]. I have deposited money but not came yet

Desired outcome: Pls deposit my money as soon as possible.

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1xBet 1x bet

The 1x bet site asked me for documents. I sent the necessary documents to the security team.

But the security team blocked my account.

And they do not answer.

I do not know why they are silent.

If they want to say something. Otherwise let me log in to my account.

I now have 6 million tomans in my account.

They are not accountable and just keep quiet.

Please follow. I want my money. This is my account number

ID: [protected]

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Update by Mohammad1401
Mar 18, 2022 6:18 am EDT

The security team 1xbet asked Me for evidence.

I sent the documents to them, but they did not answer. I have about 6 million tomans in my account.

Please take care of my problem

ID: [protected]

Update by Mohammad1401
Mar 18, 2022 6:21 am EDT

Please help. I need my money. Tell me what to do.

Update by Mohammad1401
Mar 18, 2022 7:11 am EDT

I wanted to withdraw my money from the 1x bet site.

The site said request documents.

I also sent the necessary documents to the security team.

But they blocked my account and are not accountable at all.

They are just silent. If they want to say something, I will do it.

Otherwise let me withdraw my funds.

This is my account number ID398906143

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Abbas Zaeri
US
Mar 27, 2022 5:30 am EDT

سلام خوبیت شما به نتیجه ای رسیدین؟ایدی تلگرام abbas_zaeri اد کن در ارتباط باشیم

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Rishab Jain
US
Mar 22, 2022 3:48 pm EDT

Hello Eric

My self rishab from India

Same problem I faced on 25th Feb 2022

My winnings of 500000inr Indian rupee they cancelled saying multiple accounts

Have your concern solved by 1xbet, have your money came back?

Thanks

+[protected]

1xBet
1xBet
Mar 24, 2022 4:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi!

Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and provide your client ID number. We will check all the information and provide you with the answer there.

All the best,

The 1xBet Support

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review The money did not arrive on the bank card was posted on Oct 28, 2024. The latest complaint Deposit amount not received my gaming I'd was resolved on Sep 29, 2024. 1xBet has an average consumer rating of 5 stars from 1321 reviews. 1xBet has resolved 1084 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
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