1xBet’s earns a 4.5-star rating from 1323 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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Replied
Deposit
Sir 24hrs huwa pay kiya hu mai abhi tak add nahi kiye
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
customer support
My problem is I want to remove my google authentication so I called them then they told me to upload the registered documents so I upload it then I treid them they told me you have to raise a request to merge my contact no. With other account which I usually used then I have to wait for 1 hr so after 1 hr I called them they said you have to wait for 1 hr and yet no reply from them, after 24-30 hrs they said you have to wait for 1 hr (1-1) hr wot is this how much 1 hr they take. I have tried them a lot after 20-30 mins call was connected and after that no resolving of the issue and they disconnected the call, what is this behaviour of your customer support. I have tried them to make a call since yesterday. Pathetic service of 1xbet
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID
You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Compte fermer sans raison
Bonjour, mon compte a été fermer sans aucune raison avec un solde créditeur.
Impossible de vous contacter via e-mail après plusieurs relances.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit rejected
I deposit 300 but it was rejected but deduct on my acount
Replied
Diposite problem
স্যার,
আমি টোটাল দুইবার ডিপোজিট করার পর টাকাটা গেমিং ওয়ালেট এ এড হয়নাই।
আমি আশা করছি প্রতারিত হবনা।
দুইটা ডিপোজিট এর মধ্যে প্রথম ডিপোজিট নিয়ে অনেকবার মেইল করেও আমার টাকা ওয়ালেট এ এড হয়নাই। তারপর আজকে আরেকবার ডিপোজিট করে সেই টাকাও পেলামনা।
আপনারা কি দয়া করে দেখবেন আসলে সমস্যাটা কোথায়?
Player id: [protected]
Transaction ID: 715VW0YH
Client no: [protected]
Agent number: [protected]
Time: 12:53
date: 01 April, 2022
Amount:500 Taka
Screenshot Attached : NAGAD APP
Player id: [protected]
Transaction ID: 9CF8I29BLM
Client no: [protected]
Agent number: [protected]
Time: 22:07
date: 15 March, 2022
Amount:800 Taka
Screenshot Attached : Bkash App statemenD
Desired outcome: আমার টাকাটা গেমিং ওয়ালেট এ এড করে দেন প্লিজ।
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
2 Deposit & 1 Withdraw Pending
I have 2 pending deposit and 1 withdraw pending.
Deposit 1 Details :
1) Game ID : [protected]
2) Transaction ID : 7149QZJS
3) Client Number : [protected]
4) Agent Number : [protected]
5) Date and Time : 9.35 PM and 25.02.2022
6) Amount : 2000 taka
7) Payment Method : Nagad
Deposit 2 Details :
1) Game ID : [protected]
2) Transaction ID : [protected]
3) Client Number : [protected]
4) Agent Number : [protected]
5) Date and Time : 10.04 PM and 29.03.2022
6) Amount : 1000 taka
7) Payment Method : Rocket
Withdraw Details :
Transaction ID: [protected]
Amount: 2900.00 BDT
আপনার বিকাশ ওয়ালেট নাম্বার ( শুধুমাত্র পার্সোনাল নাম্বার এ টাকা প্রদান করা হয় ): [protected]
I have given all my details here. Check Attached Images for proofs. Please solve this problem asap and reply me here. I am waiting a long time for my deposit and withdraw money so do something asap.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Payment not received
Hello please I credited my account with 20,000 naira at 9:08am and up till now I haven't gotten any money in my app id:[protected]
Desired outcome: Please refund the money
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Delayed my money withdrawal it's about 20 hours and their customers support never replying and help
Yesterday about 7.30 pm I deposited amount of 100+1900-total 2000 rupees.In patym wallet of which 1xbet ask me to deposit. After 11.30 I win 3450 then I requested for withdrawal. They approved my withdrawal but I didn't yet get my money I have so shortage of money that's why I take risk and their customers support did not answered.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback!
At the moment withdrawal of funds could take up to 7 business days.
Please note that if you have not received funds within 7 business days, you need to write to email info-ind@1xbet-team.com and provide your client ID number and the bank statement in PDF format. Also specify the transaction details: the exact date, time, the amount of your withdrawal, payment system and the screenshot.
If you have any additional questions, please feel free to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/. We're always ready to help
Best regards,
The 1xBet Support
Replied
Deposit money rejected
আমি গত 27/03/2022 তারিখে 3000টাকা ডিপোজিট করেছিলাম কিন্তু আমার ওয়ালেট এ এখনো টাকা জমা হইনি। নিম্নে ডিপোজিট এর সমস্ত তথ্য প্রদান করা হলো:
1. BDT Wallet No (user ID) :[protected]
2. Trans ID/ TrxID:9CR5R8D0O3
3. Client phone no:[protected]
4. Agent phone no:[protected]
5. Bkash time and date: 27/03/2022, 6:16 PM
6. Amount: 3000
7. Bkash Screenshot:
উপরোক্ত তথ্যগুলো দেখে আমার ওয়ালেট এ টাকা জমা করার জন্য অনুরোধ করা হলো:
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Withdrawal
Your company block my acc with accused mefir gaving several acc l want my money back that money is too much for me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Blocked my account for not reason
Hello, hard, yesterday my account was closed after withdrawing money and I sent a message to the security email. Has been. The answer is not convincing and he just said that our security team recognizes that we are communicating with you and your account is blocked and you have no right to withdraw money and after this email, unfortunately, he will not give me any answer. There is no reason to end. My money is blocked for no reason
1xbet id :[protected]
Hello
Thank you very much for your kindness and response
It is worth mentioning that this is my only account in all betting sites and I do not have any other account
And I still can not log in to my account to withdraw money, but you replied that I can withdraw money, but I still do not have access to my account
Please follow up with the utmost thanks and respect
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We have clarified all the necessary information according to your situation with the Security Service and receive an information that your account has been blocked because of violation of the Terms regarding the opening several accounts:
2.26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We have also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today
Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
All the best,
The 1xBet Support
Same issue
1xbet is worse than their president
Dear okuukoo,
Thank for your review!
To understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Gaming I'd [protected] u have fraud 6370 rupees with me
I deposit jazz cash auto 6370 rupees 4 day before but till not get in my account I get mails calls live chat but not solve my issue I provide everything transaction slip , sms confirmation ,jazz cash statement but I think this site fraud
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me](/images/complaint/full/1354312/1648257393887265577.png "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me")
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me](/images/complaint/full/1354312/1648257393106604409.png "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me")
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me](/images/complaint/full/1354312/1648257393783099019.jpg "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me")
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me](/images/complaint/full/1354312/1648257393159707460.jpg "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me")
![1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me](/images/complaint/full/1354312/1648257393569116069.jpg "1xBet - Gaming I'd [protected] u have fraud 6370 rupees with me")
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
My money wasn’t payed into my wallet
I make a bet and won and the money wasn’t deposited into my account it’s been, and it’s been three days now
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
cant withdraw my money
i already report to them that i cant withdraw my funds.
then they ask me for some documents.
before that i already send some documents. proof of identity. now they request billings and bank statement. i told them i will request for that bank statement. now ive check my account they already empty my balance.
im asking why i have a ZERO balance on my account. and they reply a same msg. they didn't answer my question. now i cant place a bet because they took my balance. and how can i withdraw it if i have no balance on my account.
im looking forward to solve this issue.
Desired outcome: please back my money.
hi,
when you will solved this issue? i already email your security team. still no update.
hi, i already give my client ID.
still no update from your side?
id [protected]
screenshot of conversation and proof that they take my money
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and I wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank for your review.
To understand all the situation, please provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Replied
1xbet website violation
1xbet security team
They fraud and scam
They tell me I have to deposit $ 2,000 into my account to be able to withdraw my money
They really think I'm stupid
Even if they do not return my money, I will not add $ 1 to my account
This site has lost its credibility and I have no cooperation with them even if they open my account
Image attached
Desired outcome: 1xbet scam
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
This company stole my money
I have been a customer of this site since 2019. I replenished the account a lot, partially withdrawn, bet in singles and express. Recently, I began to win more, so once again making a request for withdrawal, I was refused and demanded a “Request for Documents”. I sent all the necessary documents, passed the verification. But I received an answer in the mail:
“We inform you that we have made a decision to terminate cooperation with you (closing a gaming account) on the basis of the General Provisions of the Rules of the Bookmaker. The decision was made after a thorough investigation of the situation by our Security Service. We ask you not to create gaming accounts in our company.
> In view of the fact that your actions are a gross violation of the rules of our company, the decision to terminate cooperation is final and not subject to revision.
> All requests from you on the topic of blocking will be ignored.
>
> You can withdraw funds in the amount of the amount of the deposit."
I don't understand what I'm accused of. I don't have any "duplicate accounts" on this site. Before the start of the proceedings, there were UAH 133,100 on my account, UAH 46,762.17 were made available for withdrawal, i.e. they took 86337.83 UAH from me. The amount of deposits I made on the site is also much larger than what they made available for withdrawal. I have all relevant screenshots.
Desired outcome: 3000$
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for your review.
In order to understand all the situation, please provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet Support
Dear frind
Security team 1xbet scam
Image attached
Please see
Dear friend
1xbet website has scam and fraud
Several accounts blocked to Iranian users 1xbet scam and fraud
Id:[protected] blocked
Id:[protected] blocked
Id:...
...
They scam
Hi!
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, please describe it and provide your client ID number. We'll check all the information and provide you with the answer
All the best,
The 1xBet Support
Id:[protected]
You r blocking my acc with unreal reason plz help me
I can solve your problem. As I solved mine.17782usd
help bro I've sent you a message
check please
Mention your account number and email. If your good luck you can get back your money
Hello
My self rishab from India
Same problem I faced on 25th Feb 2022
My winnings of 500000inr Indian rupee they cancelled saying multiple accounts
Have your concern solved by 1xbet, have your money came back?
Thanks
+[protected]
Replied
Account close
I submit all documents they want. I didn’t do anything wrong. But my account closed without any reason. I want refund my balance. But they didn’t answer my mail. What can i do now?
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
The deducted my all money from my account without any reason
My account had 800 tk and suddenly i found that there is no money in my account,and there is no history or any notifications.. why my money was deducted? i want my money back..
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Money dipozit
আমি 19/03/2022তারিখে ৪ঃ২৭ মিনিটে নগদ থেকে ৬২০০ টাকা এবং ১০ঃ৫০ মিনিট এ বিকাশ থেকে ৮০০ টাকা ডিপোজিট করেছিলাম কিন্তু আমার ওয়ালেট এ এখনো টাকা জমা হইনি। নিম্নে ডিপোজিট এর সমস্ত তথ্য প্রদান করা হলো:
1. BDT Wallet No (user ID) :ACCOUNT [protected]
2. Trans ID/ TrxID:715A5UH2
3. My nagad phone no:[protected]
4. Taka dewa Agent phone no:[protected]
5. Nagad time and date: 19/03/2022, 4:27 PM
6. Amount: 6200
7. Nagad Screenshot:
1.BDT wallet no (user id): account [protected]
2.trans id:9CJ4L63I2O
3.my bKash number :[protected]
4.taka dewa bKash number :[protected]
Time;10:50pm 19/03/2022
Amount:800
BKash screenshort
উপরোক্ত তথ্যগুলো দেখে আমার ওয়ালেট এ টাকা জমা করার জন্য অনুরোধ করা হলো
Emergency
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We'll check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
My deposit is not came in my account
My registered phone number is [protected]. I have deposited money but not came yet
Desired outcome: Pls deposit my money as soon as possible.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
1xBet Reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet Contacts
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1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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1xBet social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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BDT Wallet No (user ID) :[protected]
2. Transaction ID:AGB89MYAQ2
3. Client phone no:[protected]
4. Agent phone no:[protected]
5. Bkash: time and date: 05:51pm 11/07/23
6. Amount: 10000
7. Bkash :Screenshot:
sir I am depositing 2 times yesterday it is getting rejecjed please solve my deposit problem
Sir ami 1000 Bikash theke dp dichilam amar 1x id te dp stret a 500 dichi akhon amake 500 diche...akhon are 500 taka kibhabe pabo...amar id te taka gula diye diyen...,plz