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4.5 28 Reviews 1293 Complaints
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1xBet Complaints 1293

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5:51 am EDT
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1xBet Withdrawal issue from 27th April

Hi Team,

My account number is [protected]. I made a withdrawal of amount 3000 on 27th April. After few mins I got the confirmation of the withdrawal but I haven't received the money into my bank account. Please find the screenshot of the withdrawal.

I already provided my bank statement over email multiple times but still I haven't received my withdrawal.

DISAPPOINTED WITH YOUR SERVICES.

Thanks

Dilwar Singh

Claimed loss: 3000

Desired outcome: 3000

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1xBet Deposit has not been credited for 24 and bank account has already credited the money

My name is banjop.. I have deposited ₹ 500 money on 23-april -2024 to 1xbet through qr code google pay facilities provided by the 1xbet team, my money has already been credited from bank account.. But my money has not been deposited in my 1xbet account... I am very frustrated as the 1xbet help team did not give any answer if my money will be deposited or what.. I have send more than 8 mail.. But there reply is they solve by there specialists.. But it already 3 week my issue has not been solve and my money was not credited.. I want to request to please resolve this... I have been so much frustrated since I cannot bet

Claimed loss: 3 week of no betting please resolve fast and deposit my 500 in my 1xbet account

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5:41 am EDT
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1xBet Deposit not credited since many days

My game id is [protected]

UTR reference no is - [protected]

Date 11 may time- 8:21 pm

reciever I'd-

[protected]@indianbk

my UPI I'd- [protected]@kotak

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1xBet Deposit not credited on 1x account

Transaction Details
Reference ID: [protected]
Bulk Payment Reference Number: 0
Transaction Type: Within PNB Payment
From Account: [protected]
Transaction Date:(dd-MM-yyyy): 09-05-2024
Time - 13:58:06
To Account: NAVJOT TRADERS
Beneficiary Account No: [protected]
Beneficiary Bank Name: PUNJAB NATIONAL BANK
Beneficiary Branch Name: PUNJAB NATIONAL BANK
IFSC Code: PUNB0015300
Transaction Amount: INR 1,00,000.00
Remark: 35a4f90*
Next Authorizer: No More Approval Required
Transaction Status: Success

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F. Bartell
May 15, 2024 7:12 am EDT
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If this transaction was made in error or without your consent, it's crucial to contact your bank immediately and report the issue. Provide them with all the transaction details and ask them to investigate. If this was a payment to 1XBet that you want to dispute or clarify, get in touch with their customer support and explain the situation, referencing the transaction details. Keep all related documentation and correspondence for your records. Taking quick action can help in resolving any misunderstandings or errors.

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12:17 pm EDT
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1xBet Deposit not credited

They are doing this again and again payment deducted but they are not credited in my game account facing it again no refund has been. Issued.. I made two payments mailed them talk to customer care nothing happen

My game id is [protected]
UTR reference no is - 1. [protected]
2. [protected]
Date 11 may time- 8:21 pm
Date of second 13 may time - 9:15pm
reciever I'd-
1. [protected]@indianbk
2. [protected]@mahb
my UPI I'd- [protected]@kotak

Claimed loss: 600

Desired outcome: 600

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M. Aufderhar
May 14, 2024 2:47 am EDT
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Honestly, I would keep pushing customer support with all your payment details and screenshots. It might be effective to reach out to them on social media for a faster response. If you still get no help, consider contacting your bank to dispute the charges. Sharing your experience on forums or review sites can also help put pressure on them.

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9:03 am EDT
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1xBet Payment of 50000 rs not deposited in batting account

Sir I deposit amount of 50000 rs on 21st april 2024 via bank transfer new method to mamta enterprise... Amount deducted from my bank account... But not credited in my batting account... After many emails and hotline calls... Only one reply regular.. Our specialists are working on issue.. Plz wait... Sir what I can do... Where I can report this issue... Plz solve it.. Account i'd...[protected]

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Update by DK yad
May 13, 2024 9:15 am EDT

Very bad experience with 1x bet...50000 rs scammed with me

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E. Fahey
May 14, 2024 4:34 am EDT
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Immediately contact your bank to report the issue and see if they can assist with reversing the transaction or provide guidance on next steps. Continue to follow up with 1XBet customer support regularly, and document all your communications. If the issue remains unresolved, consider seeking help from a legal advisor familiar with online transactions. Additionally, sharing your experience on forums and social media might help get the company's attention and expedite a resolution.

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Muskan Khatana
US
May 13, 2024 12:19 pm EDT
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They are not replying there as well I tried every possible way.. talked to executives

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Muskan Khatana
US
May 13, 2024 12:18 pm EDT
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Same problem I'm facing by fast QR method

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4:20 am EDT
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1xBet Depot rejected

Deposit has been rejected and money cut from my account and it will not credited to my account I have raised many complent but they not responded my 1xbet id [protected] on 10 may I have deposited in 1x bet it has been rejected after that iam asking call centre team to do cask back but they telling it time till now they not responded properly

Claimed loss: 4000

Desired outcome: Please refund my money

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3:12 am EDT
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1xBet Deposit problem

My game id is [protected]
UTR reference no is - [protected]
Date 11 may time- 8:21 pm
reciever I'd-
[protected]@indianbk
my UPI I'd- [protected]@kotak
I made payment through bank UPI can't take screenshot
I have trying since two days but their customer care service answer is just only .. we are processing your request I haven't received my deposit yet ... So pathetic customer service..

Claimed loss: 300

Desired outcome: 300

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A. Waelchi
May 13, 2024 4:50 am EDT
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Hey, since you’re facing issues with your deposit and customer service isn’t helping, you should escalate the issue within 1XBet. Try reaching out to them again, possibly through a different communication channel like their official email or social media, where they might respond more promptly to public queries. Provide all the transaction details every time you contact them to avoid any confusion. If there's still no resolution, consider contacting your bank to see if they can provide any insights or assistance with the UPI transaction. Keep all records of your communications with 1XBet and the bank for reference.

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Muskan Khatana
US
May 13, 2024 5:15 am EDT
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Replying to comment of A. Waelchi

I tried every possible way to get my money back

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7:29 pm EDT
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1xBet Deposit not received

I use 1xbetb.
I deposit 300 rupee in my 1xtbit account and still my account is showing 0 balance.
I tried to contact customer support but they are not helping me.
Here's is details of the payment proof.
UPI transaction ID - [protected]
To: NESHNAL DAS [protected]@ybl
From: ISHAN SHANKAR TRIPATHI (Punjab National Bank)
My UPI I'd - [protected]@okicici
Google transaction ID - CICAgPCwusiWUg

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R. Weber
May 13, 2024 5:16 am EDT
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Hey, since you're having trouble with your deposit not showing up in your 1XBet account and customer support hasn’t been helpful, you should follow up with a more detailed inquiry. Send them an email with all the transaction details including the UPI transaction ID, Google transaction ID, and screenshots of your payment proof if possible. Clearly explain the issue and ask for a thorough review. If this doesn't resolve the issue, consider reaching out through their social media platforms to get a faster response. Keep all records of your communications with them as this can be helpful if further actions are needed.

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12:42 pm EDT
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1xBet Deposit problem again and again

I have deposited 300rs but didn't received it yet
My game id is [protected]
UTR reference no is - [protected]
Date 11 may time - 8:21 pm
reciever I'd-
[protected]@indianbk
my UPI I'd - [protected]@kotak
I made payment through bank UPI can't take screenshot
I told customer care but they want screenshot.. otherwise they will not help me.. I am providing every detail so what's the problem... If your system is at fault.. what's my mistake... I made this payment using kotak bank UPI I doesn't let me screenshot the transaction

Claimed loss: 300

Desired outcome: 300

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Update by Muskan 80
May 11, 2024 1:00 am EDT

Time 9:26am date 11 may I made a deposit to UPI I'd reciever I'd - masecommerce295154@indianbk

But it is not credited

My gaming id is [protected]

And the UTR reference number is [protected]

No response from 1xbet team no call no message reply no email reply

My UPI was muskankhatana@kotak

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D. Harvey
May 13, 2024 6:45 am EDT
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Contact your bank and request a transaction statement that shows the transfer to 1XBet. This statement can serve as proof of payment if your UPI app doesn't allow screenshots. Once you have the statement, provide it to 1XBet customer care to help resolve the issue. If this doesn't work, escalate the matter within their customer service hierarchy to get the attention it needs.

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12:53 pm EDT
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1xBet Deposit amount not received my gaming I'd

Sir maine javed scrap matarials UPI I'd [protected]@sbi account me ₹1050 diposit Kiya date 26/4/24 time 11.23 am.lekin amount abi tak meri gaming I'd me diposit nahi hua hai maine paytm ke dwara payment diposit Kiya tha please check kare sir ab Tak amount abi Tak account mein credit nahi hai please check kare mygaming I'd [protected] please check kare

Claimed loss: ₹1050

Desired outcome: Please refund my amount to my gaming I'd

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1xBet Code de confirmation de numéro non reçu

depuis un moments j'essai de me connecter a mon compte via un nouvel appareil mais je rencontre des complication juste après le moment ou j'entre les chiffres manquant de mon numéro y a un code de confirmation que je suis sensée recevoir via mon numéros histoire de confirmé que je suis bien le propriétaire du compte mais ce code n'arrive pas pourtant ca spécifie que le code a été envoyé mais rien n'arrive depuis voila mon soucis svp agrée ma demandes merci

Desired outcome: trouvé moi une solution urgemment

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1:24 pm EDT
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1xBet Account not credited yet

Dear sir,
I have transferred an amount of Rs 48000 to [protected]@indus (Rizwan alam) dated 02.05.2024 at 7:29 PM. The deposit request was not made to him as page got refreshed.
I have made a deposit request several times.
Its been more than 5 days, i have not received money in my 1xbet account. Instead of several mails and chats with customer executives no step has been taken till yet. I have provided all the details and screenshots.
This is really frustrating and pathetic. Kindly look into the matter and resolve the issue at earliest.
The details of the transaction are as follows
Name of beneficiary: Rizwan alam
Upi id: [protected]@indus
Date and time: 02.05.2024 at 7:29PM
Utr no. [protected]
Remitters id: [protected]@ybl
Kindly credit the amount at the earliest.
Regards
1xbet user id: [protected]

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I. Swift
May 10, 2024 7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hey, it sounds like you're dealing with a frustrating situation with 1Xbet. Since customer service hasn’t been responsive, consider escalating the issue by reaching out to a higher level of management via their contact form or email, if available. Make sure to include all transaction details, screenshots, and previous communications each time you reach out. Additionally, you could look into contacting the payment service you used (UPI in this case) to report the transaction issue and see if they can offer any assistance or reverse the transaction. Keep all records and continue following up regularly until the issue is resolved.

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1xBet Deposit Amount Not Received in 1xbet Account

I deposited 20000 INR in my 1xbet account on 20th April 2024 but no amount was credited to my account. I checked with 1xbet support team by submitting all relevant documents but till today no reply from them.

Why 1xbet support takes longer time to respond and solve customer's problems?

17 days now, no reply and no solution, what are you thinking 1xbet team?

Kindly find payment with this information :

1. Reference Number (IMPS, RRN, UPI, UTR):

Transaction ID : [protected]

2. Amount: 20000

3. Account Holders Name: RC Enterprise

4. Time & Date : 07:47 PM, 20th April 2024

5. Gaming ID: [protected]

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8:50 am EDT
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1xBet Deposit rejected by the operator

I did a payment of INR 50000 on 03.05.2024 but after some time I got a notification saying Deposit rejected in the amount of INR 50000 via epayment (Rejected)

I tried to connect customer care by using the online chat and calling facilities, but every time when I call them ended up with giving fake promises saying that the problem will resolve within one hour, but which never happens during the last three days.

I’m contacting them and this is the worst customer service I ever had.

Kindly, someone help me to solve this problem

Claimed loss: INR 50000

Desired outcome: Please Refund Or add my money to 1x Bet Account

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Update by Bhanu9876
Jun 20, 2024 7:09 am EDT

Not Solved my Problem

Update by Bhanu9876
Jun 10, 2024 10:38 pm EDT

Waiting for your response sir🙏🙏🙏🙏

Update by Bhanu9876
Jun 10, 2024 1:28 pm EDT

Please solved my problem

Thank you🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

Update by Bhanu9876
Jun 10, 2024 7:38 am EDT

Dear sir

Good evening

My problem Not yet solved it's more than 1 Month 3 Days

Already I have sent all proof of documents but not yet solved problem

Please do needful

Thank you

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Update by Bhanu9876
Jun 09, 2024 1:33 pm EDT

Hello sir

My problem not yet solved yet please do needful for us

Thank you🙏🙏🙏

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2:51 am EDT
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1xBet Deposit issue

I made deposit of 5000 on April 09th it's been 23 days now still money not yet credited to my account whenever I called to customer care they will tell like it's in progress it ll get credited with in 2 hours or today but not credited it from past 23 days every day I am calling but I am not getting the proper response or money from them even though I submitted everything like every proof as bank statement receiver account number everything I provided

Id:[protected]

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Update by kishore yadav
May 21, 2024 8:42 pm EDT

I need compensation for this huge delay intially your customer representative only told me that I ll get bonus points as compensation but I didn't get any compensation.i need compensation.

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2:06 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello Sir/Madam, My name is Karma I have made the withdrawal amount 1lakh on 13th of April 2024 and till now it is not credited in my bank account it has been now 19days. So far I have called more than 20/30 times to 1xbet customer support team and every time they give me false assurance that my Money will be refunded back to my 1xbet account or will...

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1xBet Diposit amount not received my gaming ID

Sir maine javed scrap matarials UPI [protected]@sbi ke account mein ₹1050 date 26/4/24 time 11.23 am.ko maine paytm UPI I'd [protected]@paytm pankaj Kumar ke dwara payment diposit Kiya tha lekin account mein amount abi Tak credit nahi hua hai my diposit utr.[protected] my gaming I'd [protected] sir please my amount meri gaming I'd me diposit kerwa de

Claimed loss: ₹1050

Desired outcome: Refund my amount in my gaming I'd

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Update by pankaj Kumar
May 26, 2024 11:01 pm EDT

Sir Aaj finaly 1 month ho gya hai Aisa bi kya ki aap log ₹1050 kis I'de diposit Kiya hai pata nahi lag raha apko

Update by pankaj Kumar
May 22, 2024 2:39 am EDT

Sir diposit amount not received my gaming I'd

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1xBet Deposit issue

Sir,

I have deposited 1800 rupees the money have been deducted from my bank account but not credited in my 1xbet account more than 4 days have been passed now i have attached the required screenshot with this email kindly look into it.

Username-mohd nishat

Id number-[protected]

Phone number-[protected]

Email id-mohd.[protected]@gmail.com

Payment time-Thursday 25th April 2024 at 05:19pm.

Payment method-Upi Qr.

Thank you.

Claimed loss: 1800 rupees

Desired outcome: I want my deposit

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2:30 pm EDT
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1xBet rejection of 250 deposit by operator on 1xbet

hello,

i had made a deposit of 250 at 7.44pm on 26 april 2024 but it wasn't added to my 1xbet account.It was successfully deducted from my easypaisa account but wasn't recieved there.

Therefore,kindly add it to my 1xbet account. I had shared the following images as a proof of my depsoit.

If you need more information i will be provided to you.

thanks.

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review The money did not arrive on the bank card was posted on Oct 28, 2024. The latest complaint Deposit amount not received my gaming I'd was resolved on Sep 29, 2024. 1xBet has an average consumer rating of 5 stars from 1321 reviews. 1xBet has resolved 1084 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
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    Nov 02, 2024
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