1xBet
Reviews and Complaints

On 21st of this month i deposited on my gaming account it's not reflecting I called the customer service they ask me to send email to the official web which I did and no response it's been almost a week now I have been emailing and emailing nothing please I need my money back am tired of waiting and it's frustrating because that money turns out to be the only money I have and 1xbet are holding it I am seriously not happy I want my refund as soon as possible

The security team sends me a repetitive order every day

They ask me to confirm a selfie of myself and the code they send me, along with the current date.

This is useless because it returns the form again

1xbet There is no love to open my account and return my money

I made my first deposit and no bonus was given

17/2/2022

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

My 1xbet user ID is :- [protected]

I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored."

I'm a permanent user of 1xbet and I never create any other registration on 1xbet I have only one account on 1xbet.

I have attached the full email conversation in photos.

1xbet security team blocked my accounted over 3 month

Apply for authentication documents for the country of Ukraine PO Box 856, Lviv, Ukraine,79008

The documents have reached them, but my account has always been blocked

Send me an instruction through my account asking me to send them my face with the code they send with the current date.

I did the same, but the problem was done every two days, they return the form

I'm really disappointed in them

They are fraudsters, they do whatever they do not pay me

I have complained to the organization Curacao eGaming them

Friends, please someone who has experience to help me

My details:

ID:[protected]

Balance accounted blocked:12400$

Gmail: [protected]@gmail.com

I made a deposit of 10000f to ID [protected] on 17/2/22 around 22:40, the money appeared in the account and later was taken with me staking any game

Almost a month ago, I deposited 2 million tomans in my account, but the security team blocked my account and said that the site would not allow you to operate.

I also said that if I am not allowed to bet on the site, please return my money.

But they did not answer me.

Please help. What can I do to get my money back?

This is my account number ID: [protected]

My gaming account id [protected]

While I just won 4kMYR fund and 1xbet blocked my account unable to withdraw and i am using this account 2 years ago contribute a lot my losing funds on thi site .I send e-mail to request unblock my withdrawal they blocked my account and i hope i can get back my funds.

Please help to solve my problem

Happen on 18.11.2022

1xbet security team blocked my accounted balance 12400$

Hi! I have a problem withdrawing funds from 1xBet.

On 30 Jan 2022, I tried to withdraw via an e-wallet. I received this message: "Request for documents. Please email the security team."

I emailed the security team at: security-en@1xbet-team.com

They asked for my ID, statement from my e-wallet and I provided all those.

The next thing they asked for was a selfie, holding my ID near my face. Also next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this mailing).

Your face, your document in the hand and the dialogue with the Security department opened on any device should be fully and clearly seen on the same photo. All data should be clearly visible.

I provided the photo but they keep saying its mirrored! I even asked them to provide an example of the photo they want, but they never provided any.

From other complaints I've read this is a tactic to tire the user. I'm sure they'll create additional hard-to-get documents that I must provide.

For example, some users report that 1xBet asked them to provide certificates of mental sanity. What on earth does that have to do with withdrawing money?

When a user is making a deposit, they don't even bother to ask any info about you. But the moment you ask to withdraw a substantial amount, the list of required docs becomes endless!

This is extremely poor customer service and I ask 1xBet to resolve my issue promptly because I need the funds urgently. Until then, I will post my grievances to all blogs, social media and news outlets.

Date: 28th January 2022

Hey there, i'm writing to complain about what transpired between me and your security team today...so i registered a 1xbet acct before i deposited some money and got a bonus which i was very thankful for but when registering i used my work email acct, so informations all go to that acct, i didn't like the fact all that was being sent to my work email so i had to change the email which means opening another account, so after opening a new acct i deposited money myself and I DIDN'T GET ANY BONUS, i didn't moan about it, i just played the game the right way and won a decent sum of money, but when it got to the time i wanted to withdraw some money from the acct, they demanding that i go through some verifications and submit some documents and stuff, which i did.

now while all these was going on, they somehow found about the old 1x bet acct which i completely don't use anymore, and asked me questions about it, which i gave answers to, after fixing my withdrawal issues on my new acct they took out a huge sum from my acct(main acct) saying they are revoking the bonus, but it wasn't your bonus, that was my hard earned money in my main acct not the bonus acct when i asked why bruh said it was for violating the terms of the company, i tried explaining that these are two very different acct but it was of no use, they could easily completely ban and delete the other acct couldn't they?why choose to take a customers hard a money knowing how difficult betting is?...my question is what if i had no money in this acct, what would have revoked? it's not logical at all, i hope you do something about it , btw excuse my use of language in those emails, i was just too pissed, thanks

Hello my account has been blocked since June last year with ONLY my money in it no redeemed bonus nor any winnings. I've sent 15+ photos of the requested documents to the security department but they have failed to resolve my issue actually currently they have ceased responding to my emails. Any one with an idea of a site which can help me recover back my money please advise. Am getting tired of raising my complaints here and nothing is being done about it.
Anyone with a solution please respond to this complaint below

I Have Been requesting to 1xbet block team and security team more than 1 year.

I emailed more than thousands time. But 1xbet didn't give back my account.
Facebook page India also cheating with me.
They didnt help me to get back my id.

Please Complainboards manager help me to get back my id. I am so poor student

Account details :
Member id: [protected]
Login no. +[protected]
NId: [protected]
Last Deposit : 10000/- BDT

1 I widrall 15500 bdtk to my mobile banking account roket. But never get it

My 1xbet account number - [protected]

Widral amount - 15500

My roket number - [protected]

Widral date - 17 january 2022

Widral time - 07-07 pm

2. I widral 57 dollar throw perfect money but never recev

1xbet dollar account-[protected]
Widral amount -57 dollar (perfect money)
Time - 1.49 pm
Date-january 20

Bangladeshi agent are very bad. They cheat people. They dont want to reply email or live chat. I am waiting to get my widral money

Sir i..made a deposit of 19500 48 hours ago through bank account but your agent reject my request plz my 19500 credit to my account my gaming account number is. [protected]

Sir it's much bed that's last 3 days it's trying to solve my problem but no body response in live chat

i made a deposit of of N10000 on 01-01-2022
2. There was a delay in crediting my gaming account I got the money on my betting account on 03-01-2022 and I used them for bet.

3. On 10-02-2022 I noticed deduction of N10, 000 in my gaming account and the customer care asked to me to contact security team for support.

4. The security team locked my bet account immediately and asked me to provide international passport and my bank account statement for the N10, 000 deposit made on 01-02-2022 which I provided.

5. Again they asked me to provide official documents from my bank stating the charge back claim for the obvious deposit has been resolved.

6. Unfortunately, my bank informed me that there was no charge back claim in my account and they don't provide any official documents for the case related to this but only the bank statement of account and it should be sufficient for this case.

7. The security team locked my gaming account and informed me any further action is impossible untill I provided the requested document.

8. I went to my bank for the 2nd & 3rd time and my bank couldn't provide me with such document.

9. I have a balance of N92, 576 in my gaming account but I couldn't withdraw.

This is really not fair to me because I haven't violet any of thier rules in this transaction. Please I request you to kindly come to my help by talking it up with your security team for accesing my gaming account.

Hereby itemized my complains

1. i made a deposit of of N10000 on 01-01-2022
By direct bank transfer.
2. There was a delay in crediting my gaming account I got the money on my betting account on 03-01-2022 and I used them for bet.

3. On 10-02-2022 I noticed deduction of N10, 000 in my gaming account and the customer care asked to me to contact security team for support.

4. The security team locked my bet account immediately and asked me to provide international passport and my bank account statement for the N10, 000 deposit made on 01-02-2022 which I provided.

5. Again they asked me to provide official documents from my bank stating the charge back claim for the obvious deposit has been resolved.

6. Unfortunately, my bank informed me that they don't provide any official documents for the case related to this but only the bank statement of account and it should be sufficient for this case.

7. The security team locked my gaming account and informed me any further action is impossible untill I provided the requested document.

8. I went to my bank for the 2nd & 3rd time and my bank couldn't provide me with such document.My bank inform me that, As per the banking practice in most part of the world, only bank statement is issued for cases related this

9. I have a balance of N92, 576 in my gaming account but I couldn't withdraw.

This is really not fair to me because I haven't violet any of your rules in this transaction. Please I request you to kindly come to my help by talking it up with your security team for unlocking my gaming account.

Regards

I have deposited my amount through payment cards, Neteller and UPI and all transactions were successful even amount was deposited in my 1X Bet amount. After huge losses i recovered 20% of my money which I want to withdraw and 1X Bet team is not allowing to Withdraw my winning Money. Hope I would get some justice through your site against this Fraudsters 1X Bet. I have been using 1XBet from past 1 year always my withdrawal was through Neteller and now they are not allowing me withdrawal even a single penny. Called 1X Bet support team several times have dropped multiple mails to 1X Bet team but they always keep saying to withdraw from Neteller.
When I click performing withdrawal through Neteller am getting error message as per attachment and am unable to withdraw to Neteller.
Am keep on trying to withdraw to Neteller but it keeps giving below mentioned error why is that?
"Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method"

I deposited money through UPI mode and now even i cannot withdraw because I am am getting error while withdrawing to use Neteller as withdraw mode. I have used multiple modes for deposits now but during withdrawal they it gives attached error message and ask me to withdraw through Neteller app only but in reality they have blocked withdrawal through Neteller.

What shall I do in this case ? Is there no justice for us? So much money they have looted from us but they are not even giving back our winning money, please provide justice to this. Also whomever is reading this please don't us 1XBet as they never allow you to withdraw money from there site. Attached is the screenshot that proves there history of looting request all to file a strong complaint against 1XBet and have them Banned in all countries. #BOYCOTT 1XBET.