Replied
Rs 46000 is deducted from my account but not added to my 1xbet account
I have added Rs 46,000 on April 2nd 2024 at 10:03 PM but it is not added to my gaming account. I have been calling customer team they are telling me to wait 3hours or some time in every call. I have sent the screenshots requested. now they say that they have got money but take a few hours to deposit the money. I want my money back otherwise I will file a complaint to the police
Claimed loss: 46000
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Hello Alex, I have received my money in the bet wallet. THANK YOU
Hi, Is there any update?
Hi Alex, I can wait till monday end of the day if I dont any reply on the status or my deposit. I am going to file case against you parellely. I am attaching screenshot for your own reference.
Hello Alex, I dont understand why it is taking so long for your payments system to get this issue solved. Is there any way to contact your payments team
Hi Alex, Is there any update it has been6 days
Hi Alex, I have recahed out to consumer court and filed a case aganist you If I dont get my money by today or tomorrow. I am going to take legal action on 1xbet. I want my money back. You people are scamming me and not giving any update from your payments department.
Hi Alex, How long do you take to get a response from your payments team
Hi Alex, I want my money back. There is no update yet. What is happeneing with your payment team how long does it take to check if the money is deposited or not. You are lagging the situation juat to make money out of it and scam me
Hi Alex, your customer care agent told me that I will get my refund by today end of the day as you got reply from the payments team and now you are saying that you need to hear back from them which is true! I need my money back by tomorrow. This is a huge amount I cannog be patient for your slow process.
Hello Alex, Can I please know what is the update. You are your team are telling me the sane thing to wait. How many days should I need to wait. There has to be timeline for the procesing right, otherwise is it going to take forever for the process.
Hi Alex, I have been hearing the same thing from past 3 days. I feel I am scammed, I dont understand how long does it take for you to do the payment investigation and process the money.
Hi Alex, Can you please let me know how long does it take for you to check and get back to me. I need timeframe.
Hello, Is there any update. Alex you said that you will look into the situation and there is no reply after that.
Hi, I have tried reaching out customer care through IP call, sometimes they say the amount is received by their agent. sometimes they say the server is slow and it has error. Is this a some kind of scam.
Hi, Is there any update. You have been telling me the same thing from the past 2 days. This is not a small amount to sit back and relax. I have even checked from my bank end and they said money has been deposited to the agent. I would like to logde a complain against you if I dont receive money by tomorrow.
1. Your gaming ID: [protected]
2. Date and time of the transaction: April 2nd, 2024 at 10:03
3. Amount of the transaction: INR 46,000
4.Payment system, that was used: UPI QR
5. Screenshot of the transaction: I am attaching screenshot
I have reached out to customer team using IP call and some times they say money is deposited to Kishana ram agent and sometimes they say the amount is not credit due to bank issues. sometimes they say Ill get money in 2-3 hours. I am very confused and Inam afraid that my money is looted.
Hi, I have deposited 46,000 INR to 1xbet account on 2nd April 2024. Money is debited from my account but not added to my 1xbet account. I have been trying to contact customer support but they are responding and asking me to wait a few hours each time I have called them. I have even mentioned this in the email and they say that cannot provide time frame to return the money. I feel like I am scamed. please help me
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that the situation has been resolved to your satisfaction. Your positive experience is of utmost importance to us.
If by any chance there are further issues or anything doesn't seem right, please do not hesitate to reach out to us. We're committed to promptly addressing any concerns you might have.
Thank you for your patience and understanding.
Best regards,
Alex, the 1xBet Team
Currently we are waiting for a respond from a Payment System.
Rest assured, we aim to resolve this issue promptly.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
All the best,
Alex, the 1xBet Team
As I said earlier, we will check the status of your situation with our Security Department and get back to you with information as soon as possible.
We do appreciate your patience.
All the best,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
The money has been deducted from my bank account, but it’s not reflecting in my 1xbet account yet?
Dear 1XBET Customer Service,
I am writing to express my concern regarding a recent transaction. On [insert date], I made a deposit into my 1XBET account, but the funds have yet to appear in my balance. I have verified the deduction from my bank account, and I am certain that the transaction was successful.
This delay is causing me significant inconvenience, as I am unable to place bets as planned. I have attempted to contact your customer support via [insert method], but have not received a resolution or even an acknowledgement of my issue.
I kindly request that you look into this matter urgently and provide an explanation for the delay. I also ask that you ensure the funds are credited to my account as soon as possible, so I can continue to enjoy the services provided by 1XBET.
I appreciate your attention to this matter and look forward to a prompt resolution.
My id - [protected]
Claimed loss: 5000
Desired outcome: 5000
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my country origin : India
My 1xbet account id : [protected]
username : ayush112233
my upi id from i did the payment : [protected]@paytm
I had opted for payment through Paytm app where i choose the UPI QR mode from the Recommended Methods.
UPI Id where i sended the money : merchant1069735.augp@aubank
I made the payment using the code, Paytm UPI option came and made it.
I did it through tax mode option, there through Paytm UPI the same UPI was done on uploaded screenshot
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us!
Our Security Team kindly asks you to provide a screenshot with the recipient's visible UPI ID
We would greatly appreciate your cooperation!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us!
We kindly ask you to recheck the information, that you provided in your post, regarding your gaming ID. The ones that you indicate in your complain cannot be detected in our system.
Also we ask you to provide the information about your county of registration. I
We would greatly appreciate your cooperation!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us!
We have reached to our Security Team and currently we cannot find in our system ID, that indicates in your complaint.
Since that we kindly ask you to recheck the information, that you provided in your post. Also could you please provide us with the information about your county of registration? It will greatly help us investigating your case.
We would greatly appreciate your cooperation!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Hi Ayush? have you received any update? I have been facing the same issue.
Replied
I have deposited 300 two times but it not reflected on the 1xbet account
I have deposited 300 rupees two times, but amount is not reflecting on 1xbet account, first time I have deposited through paytm and second time I have deposited through phonepe, but I haven’t get any money back also. Please help.
Claimed loss: 600
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal problem several times
There is some problem in withdrawing money again and again same problem I haven't received my money yet .. I have filled details accurately I don't know why after 24 hours my request gets rejected it happens several times please look into this matter
Game id - [protected]
[protected]@paytm - UPI Id
This will get rejected after sometime .. please help me in this matter. I Will be very grateful to you for this
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Ok here it is
Please make it fast I need it I have spent my whole amount
Sometimes the payment takes 15-20minutes .. sometimes after 24 hr get failed I don't know what's happening I requested a withdrawal of 1000 on 2 April 7pm it's around 5 and after 7 it will say failed and the payment deposited into my account of 1xbet
This complaint has been resolved automatically due to user's inactivity.
According to the provided information by our Security Team, currently you have the exceeded limit for payments. We kindly ask you to contact your bank's support team so they can check the information about your bank account's limits.
All the best,
Alex, the 1xBet Team
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
As I can see from your screenshot, indicated withdrawals were approved. Please provide the screenshot where we can see the problem itself, or the message, that you receive when a payment is rejected.
Thank you for your cooperation.
All the best,
Alex, the 1xBet Team
We would like to ask you to provide us with the screenshot where the problem is indicated. It would greatly help us through investigating.
Thank you for your cooperation.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
I Have deposited Rs 35000 and playing bets.But the company still not allowing my withdrawal
I Have deposited Rs 35000 and am playing bets. However, the company still does not allow my withdrawal.
Despite two emails on 27.03.24 & 29.03.24, there is still no reply from the company.
Account number [protected]
Very much in trouble now as company take my 35000 RS deposit and not allowing withdrawal despite all documents provided
Claimed loss: 35000 RS
Desired outcome: Full Refund
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us.
In order to assist you, we would like to ask you to provide a screenshot from the application that shows the problem when you are trying to make a withdrawal.
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
My deposit fund not credit
34 xem coins traser wallet adress. NBAPJNCPMLPRB3L76GCMO42XRAG4WKYFWMDULIKM
transation id 9a8f728a48d0cb148a3fa5bac94243fc5b4becaedeea46a0fbec303cb0e08cd4 date 2024/03/21 time 22.11.11
my wallet adress. NA226CKKUWUYHLK55F6KF7W3CPKFHIBYVFBLMNOI
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
My bonus was unnecessary revoked
Date of incident: Jan 13 / 2024
Reason of late submission of complaint: just today I came to know about this service.
Description of event - I successfully wagered the bonus as per company rule. When I tried to withdraw the amount , they asked for verification by submitting identification documents. I complied to it and even after submitting proper authenticate documents my bonus was revoked.
They claimed I violated their rule. But I didn't do any of those they claimed. I was robbed of my won money.
ID- [protected]
Claimed loss: Rs.20900
Desired outcome: Return of the amount Rs.20900
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This is my only id I don't own multiple IDs . Sometime I login from my laptop, ipad or mobile device that could have been the reason of multiple ip address. I rightfully won the bonus. I don't understand what rule exactly I broke .. was it multiple id or ip or whatelse
Hoping for positive response. Thank you .
Day 2- no reply
Day 1- no reply
This complaint has been resolved automatically due to user's inactivity.
We have received indications that you have successfully completed the verification process.
However, during verification our Security Department found out that you broke some of our rules.
From now on, you will not be able to participate in bonus promotions, although, you still will be able to place bets, make payments and play casino games.
We appreciate your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
You have received our final decision.
Before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations. All information can be found on our official website: https://1xbet.com/en/information/rules
Thank you for your cooperation and understanding.
All the best,
Alex, the 1xBet Team
We have received indications that you have successfully completed the verification process. To ensure the accuracy of our records, could you kindly confirm this for us at your earliest convenience?
Upon successful completion of the verification procedure, we are delighted to inform you that your account is now fully verified. However, during verification our Security Department found out that you broke some of our rules, especially:
clause 7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
From now on, you will not be able to participate in bonus promotions, although, you still will be able to place bets, make payments and play casino games.
If you encounter any questions or require assistance, please feel free to contact us.
We appreciate your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Rs 19780 deposit not credited from 3 days
I have deposited 19780 rupees on 1xbet on 20-03-2024 at 8:11 pm it's been 2 days and the amount has not been credited and the customer support days the same thing over and over again. I've been waiting and calling the team and they say to wait for 2 hours and it's been 2 days. I would like my money to be credited or else I'm going to complaint to the police. My gaming id is [protected]. I've also attached the screen shot of the payment.
Claimed loss: Rs. 19780
Desired outcome: I'd like the amount to be credited to my gaming account [protected]
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Not yet credited I'm waiting it's been 3 days already
Still it isn't credited..
Yes please do it as soon as possible. Still the amount is not credited
My gaming ID : [protected]
I have deposited 19780 rupees on 20-03-2024 through upi fast method but it is not yet credited its been 16 hours and i have been reaching out to support and no one responds well.. they asked me to send screenshots and i have sent everything including bank statement.
So it is better to credit to my account im waiting.
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully approved on the 23.03. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Thank you for reaching out to us.
Currently our support team is reviewing your payment. However due to the big amount of applications it can take far more time than usual.
We really appreciate your patience.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
Your request has already been sent to the payment department, and your deposit will be credited as soon as possible!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Steve, Have you received your money?
Hi Steve, I am in the same situation and deposited 46,000. Can you please help and let me know if you have received your payment ot not. That will be really helpful
Replied
Withdraw pending for 7 days
My honorable 1xbet team member.
I was made a withdraw 5 days ago. I mailed Hundred times into ([protected]@1xbet-team.com) but with regret that they didn't solve my problem.They are not did their job correctly.That,s why i am sending you this mail.
Please solve my problem.i am sending all of details.
Here is my sending all of my withdrawal details.It,s almost 107 hours ago when i was made withdraw.
User id:[protected]
Withdraw Request No:[protected]
Payment Method: Rapid Bkash
Client Phone Number:[protected](bkash personal)
Time and date:18:43 15 March
Amount:1010 BDT
I have a video proof but i can't send it before the file of my video is large than 5mb instead of i am sending you image proof.
If you need anything i can definitely provide you.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
We've contacted our security team regarding your appeal and according the provided information we advice you reaching out to our support team through the support's live chat on our website. Additionally you can contact them via email at info-bn@1xbet-team.com. Our support team is the best specialized in such cases and they can efficiently assist you with the following issue.
Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
Deposit issue
I have deposited 10000 rs through my gaming account but since 5 days amount not credited in gaming account. I have contacted many times to customer support but they responding with same words that hamne aapki request payment department ko bhej di hai bla bla bla.
Also mailed to 1x bet but even on mail not getting any reply.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Money not deposited into my 1xbet account
On the 16 of march 2024 I deposited 10500 fCFA into my 1xbet account, the money was deducted from my mobile money account but not deposited into my 1xbet account please I neeed my refund my 1xbet number [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
We've contacted our security team regarding your deposit and according the provided information we advice you reaching out to our support team through the support's live chat on our website. Additionally you can contact them via email at info-en@1xbet-team.com. Our support team is the best specialized in such cases and they can efficiently assist you with the following issue.
Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
They haven't returned my money for a year now
Hello. Last year she passed verification, provided a photo with a document, a photo with correspondence, a photo with a sheet and a code! I've been waiting for my deposit for a whole year, despite the fact that I didn't make any bets, I just filled up my account and immediately my account flew away! The account has $6917. They asked for a video call, I explain that I am from Ukraine and I am in a war zone and do not have a PC. I write to the support on the site, explain the situation, they write to me, you can refuse your bets to be reset and your deposit will be refunded. As a result, I write the same unsubscriptions to the mail for a year! A year! Although according to the rules of the site, if I do not make a call within 30 days, my account is blocked and my deposit is refunded! Please help me, this is not funny at all! Despite the fact that I took all the photos for them, etc! For a year I can't get my money back, not even the winning ones, but just my own! I just want to get my deposit back!
Claimed loss: 6917$
Desired outcome: 6917$
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I passed the video conference! But they still don't return my money and withhold it! It's already the second year! How can I not get my personal money back!
This is called illegal retention of other people's funds! More precisely, theft, on a large scale! I have already filed complaints with CEG and I advise everyone to do this who has problems here, if someone needs help with this, I will help you here! Secondly, CEG will help me and tell me how to prepare a court case and where to send it for stealing my funds
I'm not going to make bets and payments and deal with your fraudulent company! I want to return my deposits that you are holding illegally in your account! I will never advise anyone to place bets with you without respect for themselves! You can block my account, but you don't have the right to steal my money! This is a crime!
I repeat once again, according to the rules, I have the right not to take a video call if I do not have the opportunity! According to your rules and the CEG rules, which I have already contacted! And I have already passed the verification of documents and more than once you have more than a dozen photos!
Yeah, is it okay that I have already provided all my documents and now they are being requested from me for the second time?
Alex, according to the rules of your site and CEG, I have the right to refuse to undergo verification and return my deposit!
What kind of nonsense is this? How can I not withdraw my own money without a video call? Not yours! And into your own! What legal right do you have to keep them? This is considered theft in its purest form! YOU'RE JUST THIEVES AND YOU'RE THROWING PEOPLE AWAY!
And that's how they ignore it everywhere! Worse than the bank, they think that they can just hold my money for a year! Despite the fact that it's purely my money, it's not winning!
Despite the fact that my bets have already been reset. But you don't want to return my money.
I wrote that I don't have a computer to go through it and that I'm in a place where I can't. I threw off all the documents, all the selfies that were requested, as everyone here has according to reviews. I don't want to bet with you anymore, or use your site. I'm just asking for a refund of my deposit! I've been going through verification for a year, every time something new! Just return my deposit and that's it!
Give me my money back already! I don't need yours! Return mine! And I will never contact your company again and I do not advise anyone to do this who is reading this!
I come by mail baklenovav@mail.ru That's why I don't remember my ID. And because my account is blocked, I haven't been able to view it for a year!
Thank you fore reaching out to us
Your money was not stolen, you still have them on your gaming account. However, you cannot withdrawal them since you hasn't complete verification, which is important step.
Your money will remain on your gaming account until the verification is completed. To complete it, you have to do a video call with our specialists.
Thank you once again for reaching out to us.
Best regards,
Alex, the 1xBet Team.
Thank you fore reaching out to us
As we said earlier, before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations.
As per our Terms and Conditions, clause 7.1.3. The company’s management reserves the right to conduct a video conference as a part of the identity verification process(or by requesting a video of the documents), and/or request for the documents to be sent by post. Verification may take up to 72 hours from the receipt of the documents. The outcome of the video conference can be provided to the customer within 5 working days after a video conference takes place. It may take up to 14 working days to verify these video documents.
Since you have agreed to follow our rules during registration you have to complete verification, otherwise you won't be able to use your gaming account, make payments and bets. This topic is not subject to review.
Thank you once again for reaching out to us.
Best regards,
Alex, the 1xBet Team.
Currently you have to complete a video call with our manager. Please contact our Security Team via email so they can provide you with necessary information.
Thank you once again for reaching out to us.
Best regards,
Alex, the 1xBet Team.
You do have the right not to provide documents, but then our Security Service will not be able to verify that the request is really from the account owner and will not be able to make a payment.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Thank you once again for reaching out to us.
Best regards,
Alex, the 1xBet Team.
Before registration, all clients are informed with our company rules, and it is expected that they have read and consented to these regulations, clause 2.1:
In order to register for this website, the user is required to accept the General Terms and Conditions. In the event the General Terms and Conditions are updated, existing users may choose to discontinue using the products and services before the said update shall become effective, which is a minimum of two weeks after it has been announced. In addition to the English language, copies may also be available in other languages. However, the original English version shall supersede any translations.The games of 1x-bet.com, including any certified aliases, are operated by Caecus N.V. in Curaçao under license 1668/JAZ of Curaçao eGaming (CEG), issued by the Governor of Curaçao to date October 1st, 1996 under the ordinance of June 8th, 1993. The Minister of Finance of Curaçao has undermandated the Gaming Control Board in Curaçao to regulate the Gaming License. Payments are processed by Exidna Enterprises LTD (ÐЕ435756) and Kassifoni Enterprises LTD (ÐЕ435760) To participate in the games, you must first accept to be legally bound by the contents of the Responsible Gaming Agreement (RGA), including its Gaming Terms and Conditions (GT&C). It is important to know that the RGA/GT&C contains important limitations and restrictions that are imposed for your protection and those of others. Before you decide to participate in any game, please make sure to carefully review the RGA/GT&C.
All information can be found on our official website: https://1xbet.com/en/information/rules
You can get acquainted with our Terms and Conditions regarding your current situation via following link https://1xbet.com/en/information/rules/33.
Thank you once again for reaching out to us.
Best regards,
Alex, the 1xBet Team.
We truly understand that you may have some inconvenience regarding verification. However we have to underline that video call is important part of the process and without passing it you won't be able to withdraw your deposit funds.
Thank you once again for reaching out to us.
Best regards,
Alex, the 1xBet Team.
We wanted to inform you that your account is currently undergoing a verification process. Please rest assured that this is a standard procedure in our betting company for all users. As far as the procedure is done you will be able to make payments and to bet again.
As part of this verification, you have to complete a video call with our manager. Please contact our Security Team via email so they can provide you with necessary information.
Your cooperation and prompt response would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us.
Best regards,
Alex, the 1xBet Team.
Thank you for sharing your feedback. Your opinion is important to us!
We'd like to help you efficiently and address any concerns you might have. For us to identify you, please indicate your gaming id. Our team is dedicated to resolving any matters and make sure you have received only a positive experience.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
Deposit not received
I deposited 200 EGP couple weeks ago through instapay app despite it was deducted from my account your app declined the process.
And when i called the customer service they said wait for 3hr. I waited but guess the money didn’t come back. I called again they told me wait for 48 hr I waited but nothing. Then they told me to send for a specific email address but each time i send they reply back that i have to activate my email. And once i get to the app to activate. The app is not sending me an invitation to activate.
So is that your way to not sending money back, actually by that way you will lose me as a user cause i’ll be afraid to deposit any money once again and I’ll tell my experience to any one who will ask for my review
Here’s my ID number in your app: [protected]
Claimed loss: 200 EGP
Desired outcome: Please refund
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details:
- The support's email you have contacted regarding this situation
- The specific date and time when the appeal was submitted.
- The screenshot of the support's answer
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex | 1xBet Team
Hi, Have you received your money
Replied
2 Deposit
i made deposit with 200 AED (UAE) with bank transfer and still not credit in my account for 12h+ i called bank they said the money has been transferd and credited to account of other side i sent email and for now they didn't solve anything i made other deposit with 300 AED and not credit too and none help now i have 2 deposit not credited in my account i dont what is that and none need to help me ! Kindly answer the email and solve my ptroblem i dont need to wait too much
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Amount withdrawal not received
Dear 1x. Bet Team,
I would like to bring to your attention an issue I am currently experiencing with a recent withdrawal request from my I X BET account . On dated 04th of March, I submitted a withdrawal request for the amount of 535 AED. However, upon checking my bank account, I noticed that the amount has not been credited.
I received a notification confirming the transfer, but unfortunately, the funds have not reflected in my account. I have already sent an email but no response.
I kindly request your assistance in resolving this matter promptly.
Thank you for your attention to this matter.
MUHAMMAD IDREES
1 x bet ID [protected]
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Dear 1xBet Team,
Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.
Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.
Best regards,
MUHAMMAD IDREES
1 x bet ID [protected]
Dear 1xBet Team,
Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.
Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.
Best regards,
MUHAMMAD IDREES
1 x bet ID [protected]
This complaint has been resolved automatically due to user's inactivity.
Unfortunately, we cannot provide this information due to the large number of applications. Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Dear [Player's Name],
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Deposited still not reflecting my wallet
I made my first deposit when the problem start occurred on March 3, 12:05 AM PH time, my deposited amount amounting to Php500.00 wasn't reflected in my e-wallet. I've waited until the next morning and went to check my wallet and the funds is still not reflecting. I went to their customer service this and they said that the it still in process but In my opinion, such things won't last long up to this date. I tried to deposit again with a small amount March 04, 8:56 pm amounting to PHP 250 by their propose means and again, it does not reflect in my wallet.
Claimed loss: PHP 750.00 (roughly around 15 USD)
Desired outcome: If they can't process those transactions, just give me back my money.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
To address this concern with deposits promptly, we kindly request that you reach out to our support team through the live chat support on our website or via email at info-en@1xbet-team.com. Our dedicated team is well-equipped to assist you further with the deposit issue.
Your cooperation in contacting our support team will greatly aid us in swiftly resolving this matter for you. Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
You are right same problem 😡
It sucks to be honest, so much inconvenience they caused to us
Hello, Md Akash Hossain
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
1XBet customer service
For the past month and a half i have been trying to contact the security team, without success.
So I reach out the info team in order for them the assist me, no success there either.
Now i reached the info team once again in order to file an oficial complaint due to the lack of action and the extent of time i have been waiting for an answer, again they refuse to assiste me .
In my case i have a very small amount that i can afford to be STOLEN by this company, but i highly recommend everyone to stay away from this company.
Claimed loss: 86€
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Dariella On the chat support, finally solved my problem.
Promote her, she deserves.
After two months of being ignored ( still haven’t heard from the security team) , the solution was simple but what made this issue soo hard was the lack of support…
Automatic answers and lack of interest.
This fórum and specially Dariella deserve a raise.
I send you the response of the chat team .
My problem remains.
Can you change my withdraw method or not ?
The AstroPay method doesn’t exist as shown in the picture. I want to alter the withdraw method.
Please stop playing with me.
I have no history of withdrawing to AstroPay, and at this moment it’s actually impossible since the option is not even available.
I have withdraw to skrill.
If I have done everything that has been asked I don’t understand why can’t 1xBet simply fix this issue?!
I have no history of withdrawing to AstroPay, and at this moment it’s actually impossible since the option is not even available.
I have withdraw to skrill.
If I have done everything that has been asked I don’t understand why can’t 1xBet simply fix this issue?!
Am I asking the impossible? Two months have passed and I haven’t even received an answer from the security team. If the withdraw isn’t available for whatever reason how can I keep gambling on 1xBet ?
If you want me as a customer please fix my problem, if not, close the complain, delete my 1xBet account and keep my “fortuneâ€.
I’m done .
Hello,
The current method I’ve used was Skrill and I have done withdraws with that method.
Any how if for some reasons it defaulted to AstroPay, since I have done everything you asked, and since security team has never answered me, can I ask you to change the method of withdraw to Skrill ?
I have done the deposit and I believe I did the rollover as well.
Best regards.
Well since you answered me with a question. Can you verify if my last withdraw was done with skrill ?
Best regards.
Could you please check and verify what was the last method of deposit and withdraw i used ?
If there is no restrictions why do I get this message ? I’m only trying to withdraw using the same method I deposit…
I’m trying to reach the security team for the reasons explained in the mail I sent them and they never answered.
I can’t withdraw…
The specific issue of this complain circles around the fact that the security team for two months has ignored my emails and the info team has clearly refused to provide me a substantial form of assistance, ignoring the content of my emails and not providing me an official form of complaint.
I assure you I will not stop and it’s not for the money. There’s a total lack of respect from 1xBet to their customers.
My former complaint was erased and I got no answer. Worst service ever !
I already gave you my details and received no answer back.
Thanks
Thank you for reaching out to us!
Please contact our support one more time, they have to provide you with information about the payment methods you have used recently and which one is available to you now.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us!
We ask you to try removing the filter for payment methods. There is a filter called "Payment systems in your area" that can be found above the list of payment methods. You need to uncheck this filter. This should help in the current situation.
However, if this does not work, you should contact our support team via live chat on the site and they will provide you with information about the payment methods available to you.
Thank you for your patience and cooperation.
All the best,
Alex | 1xBet Team
As far as we can see, you have received an in-app notification that you should make a withdrawal using your AstroPay card. Therefore, we kindly ask you to try withdrawing funds using this method and if you encounter a problem, please provide us with a screenshot.
Best regards,
Alex, the 1xBet Team
Please specify have you tried making a withdrawal with AstroPAy?
Waiting for your answer
All the best,
Alex, the 1xBet Team
Please specify have you tried making a withdrawal with AstroPAy?
Waiting for your answer
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us.
Currently our Security Team has provided the information that you have no restrictions on your account.
Everything you need to do is to follow the instructions on the site/app. The rule to withdrawal with the same payment method you have used to make a deposit is relevant to all our users.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
Could you kindly provide more specific details about the issue you're experiencing? It would greatly assist us in addressing your concern accurately if you could clarify precisely what aspect is causing you concern.
Your detailed explanation will allow us to better understand and efficiently resolve the matter at hand.
Thank you for your cooperation and assistance in this regard. We are here to help and eagerly await your response.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
According to our Security Team currently you have no restrictions. Could you kindly specify the reason you are trying to contact them?
All the best,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
I've made a deposit since last night and the money hasn't gone into my account yet
I've made a deposit since last night and the money hasn't gone into my account yet.
In your 1xbet, it is written as express deposit, and I have to wait 1 day, but still no money in the account.Instead of express deposit, change it to very slow deposit.I want to play soccer games tonight please get it in my account tonight.Last week, I had to wait for 3 days to make a deposit with express deposit
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I have made a deposit since 22:00 on the 1st of the 3rd month and the money has not arrived in my account.I had to wait 3 days to make the deposit last weekWhat is written on 1xbet is Express Deposit, and I always have to wait for a long time.Instead of express deposit, change it to very slow deposit.I am very disappointed.I want money in my account today, please do it quickly
1xbet japan support service is not good.
I don't know if you're working, but if you can be a little earlier, I'd like to say thank you again and again.I don't want their thanks, I want money in my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us.
Currently our support team is reviewing your case. However due to the big amount of applications it can take far more time than usual.
We kindly ask you to give our support team a little bit more time and additionally we are asking to not duplicate your messages since it will lead to a longer response time.
We really appreciate your patience.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-jp@1xbet-team.com or info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Deposit
I have a deposit with instapay 300 EGP since 14 hours and still didn't receive the amounts
ACCOUNT [protected]
also i have escalated it through email and chat and no one responses
also the same script please be patient it's not a normal thing to wait a deposit
what is gonna happen when trying to withdraw amounts ?
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We appreciate your feedback.
We would greatly appreciate your help in providing us with following details:
- The support's email you have contacted regarding this situation
- The specific date and time when the appeal was submitted.
- The screenshot of the support's answer
Once we receive feedback from you, we will promptly contact our Security Team to check all necessary information.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal
I'm Bettor from iran, through 15 years of my betting journey never experienced something shady happend this week on 1xbet. I used to deposit/cashout using perfectmoney there. Lately cuz of pm restrictions for iranian users site support suggested me to use pm vouchers. The way vouchers work is with 2 identifier. 1. Voucher number, 2. Activation number Basicly owner is the one who has these 2 identifier of voucher. This week I requested 15$ as a voucher (funny considering the amount I deposited there) Request approved and I received completed msg in app, But never got anysort of voucher code in my mail. Funny part begins from here. When I open support section gives me persian operator that I dont need, I totally prefer english support for problems that im getting They asked me to sent documents to resend the voucher (they never realy send though) How legal it is? It is not, Cuz they are not responsible party and not even reliable to have personal documents, they are just section to handle payments with iranian banks. (that im certaily not part of) im using international banking systems for the job. [protected]@1xbet-team.com When I contacted 1xbet officiall This guys are from another planet it seems, they reapeatedly saying ur payment is done, this is batch number. totally unrelated answers they provide. Go ask perfectmoney why we didnt give u you voucher details, I will put emails screenshots and their funny answers.
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What was the point of doing this btw?
Asked same questions that exist in screenshots , and gonna ask next question 2 days later.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us.
According to our information - the responsible department of the voucher is the bank, not our support. They should have sent it to you so you can use it.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
To assist you further, could you please provide us with a screenshot via email that clearly indicates the proposal for using vouchers? This information will help us investigate the matter thoroughly and provide you with the best possible resolution.
Kindly send the screenshot to our support team's email address at public.relations@1xpartner.com. Once we receive the necessary details, we will review your case promptly and get back to you with the relevant information.
Thank you for your cooperation, and we appreciate your patience.
Best regards,
Alex, the 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
