Menu
For Business Write a review File a complaint
24 Protect Plus Customer Service Phone, Email, Contacts

24 Protect Plus
Reviews and Complaints

Learn how the rating is calculated

2.7 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

24 Protect Plus Complaints 7

ComplaintsBoard
N
9:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Over a year ago I signed up for a one month trial with intelis which let me obtain public record information. I intended to search for specific info an never use the service again. I just found out that through intelis 24 protect plus has been charging my checking account 30 dollars a month since last november. I called them to find out who they are cancel...

Read full review of 24 Protect Plus and 25 comments
ComplaintsBoard
N
12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

24 Protect Plus credit card fees

I have multiple charges on my credit card statement from your company for something that I have never set up with you. I'd like this cancelled and information on who signed up.
My names Nichole Brody I want this cancelled and refunded immediately! My phone number is [protected] or you can you email me at [protected]@upmc.edu

Read full review of 24 Protect Plus and 1 comment
Hide full review
1 comment
Add a comment
B
B
Beatriz1525
Brooklyn, US
May 31, 2012 6:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My name is Beatriz Reyes and I have been charged a fee for the past 3 years and I have never set up anything with this company. I would like a full refund and a good explanation to how it is that you have and are still taking money out of my account. You can give me a call at [protected] if I don't hear back from this company I will contact the better business burial. I will be waiting for a call.

ComplaintsBoard
C
2:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

24 Protect Plus potential claims

I am an attorney in Texas. We are currently gathering information from individuals who have been scammed or defrauded by 24 Protect Plus 123, Adaptive Marketing or Intelius. The individuals who have been affected may be joined in a class action lawsuit. Please contact me at [protected]@cbllp.com if you believe you have a claim.

Read full review of 24 Protect Plus
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
6:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

24 Protect Plus fraud

This Company somehow obtained my credit card information and charged $ 39.95 on my account.. I was checking my monthly statement when I noticed this charge that occurred on 6/28/09, I called them as soon as I noticed it and they would not address How they obtained my information, or exactly what service they provided but they did say that i would receive a CREDIT to my charge account with-in 3 days...
This kind of Fraudulent Business Practice needs to be Stopped ASAP !

Robert L. Lowe

[protected]@tx.rr.com

Read full review of 24 Protect Plus and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
P
P
PCBey
New York, US
Jan 22, 2012 10:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

write to your Attorney general and also secretary of state. if you fill out the paper sent to your place of residence by a third party, this will cancel your chance of suing them for fraud (U.S.C. title 18 section 1001) and invasion of privacy, along with conspiracy to commit fraud on a bank, and act of fraud on a banking institution. There are so many charges against them you can get tired from writing. If you just want your money back that they scammed, than you allow them to continue this nonsense. Remember, these are men behind this company, dont just sue the company... sue the faces behind it. They are the ones going home with your money...not the building or a fictious name on paper. wake up people. Sue these men in their private capacities for real money in an appellate court. Let them sweat.

L
L
lazzie13
St Augustine, US
Jun 23, 2011 8:45 pm EDT

I got a phone call from a company saying they were 24protect123 and privacymatters123, they promised me a $100 walmart gift card if I tried the 2 companys out for 30 days. I could cancel at anytime I wanted and not be charged anything but still get the walmart gift card for tring. Well I cancelled the 2 services and waited for my gift card to come, I waited and waited and waited and waited some more. No gift card surprise surprise. I got the phone number from the internet for the companys and called and raised holy heck. Threating them with everything from reporting them to any and ever agency I could, to the FBI fraud bureau, post them on facebook and all the other sites I worked with because I work from my home and work on the internet with about 300 different real companys doing work for them. They all have posting boards to write things on that people can read. Very quickly they started to change their tune and have now promised to send me 2 walmart gift cards within 5 days, so I will wait and see, I did tell them I would not report them if they came through and actually did what they said and sent the cards but I lied just like they did when they first spoke to me. Ok well life is a bummer I guess you can't trust anyone can you. I had no problem lying to them after what they did to me and all the other people on this site whos complaints I read. Hopefully everyone who had a problem has gotten some sort of satisfaction out of this FRAUD company.

B
B
bbbaaa
US
Nov 20, 2010 12:47 am EST

I also got this from Intellius I believe. Be careful with signing up for that service. While I believe intellius is decent in what they do, I think they also sign u up for these services behind your back with out your knowledge. It may be somewhere deep in the fine print.

S
S
smartcookie420
Cleveland, US
Jun 17, 2010 9:29 am EDT

This company is definitely a bunch of [censor], but c'mon people, you got to be smart on the internet. You obvioulsy agreed to something along the way, like a $25 refund on some purchase, or some free gift. You Have to pay attention. Otherwise, you get screwed just the way you all just have. I knew what I was doing - getting $25 back on a purchase and I'll be damned if they try to F me out of it.
Walk through life with your head up your butt and it all turns to [censor].
Walk through life with your eyes open, paying the F attention to things like where you enter your credit card info (and other personal info), and you might be alright!

PS: if they continue to F with you... File with the Better Business Bureau, go to your bank, and hound them linke an evil attorney on Meth to give your money back. But never forget the lesson you just learned... PAY ATTENTION!

F
F
Fahrrad
US
Jan 25, 2010 9:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I found out they have been charging $1.00 a month on my credit card. I had no idea I agreed to the $1 monthly deduction. I tried to call the phone number and all it is a recording. I pushed #1 to be removed from their service. They have my e-mail address because within seconds I received an e-mail saying my service has ended. I'm calling the credit card company to dispute the charges.

A
A
Angelhardt
Oceanside, US
Jan 15, 2010 5:32 pm EST

24 protect plus/ Privacy Matters 123...blah, blah, BLAH! They should be in jail for this! Apparently I have been a "member" for a year and a half AFTER I cancelled! They say they are going to refund me in 3-5 days. 20 payments of $32.95 are to be refunded... I'll beLIEve it when i see it. This happened because i signed up for my credit report...SCARY!

L
L
Lori Masso
North Reading, US
Oct 08, 2009 4:59 pm EDT

I also have the same problem, i called the 888 number and it was an auto message that said I've been a member since January 2009. I have no idea who they are ? But they are draining my bank acct. Why cant someone stop them ? My thought is they sent Spy aware through by Browser and it let in a Trojan/malware. they need to be STOPPED ASAP !

V
V
vee1009
Brodheadsville, US
Oct 07, 2009 1:59 pm EDT

I also had charges on my bank account for 24.95 the first charge I thought that I just forgot to write down something that I charged so I let it go, then the next month October I had another charge for 24.95! I was like what is this charge so I called my bank and they gave me the number to contact them and I did and I spoke with someone he said that I would get both charges credited within 3-5 business days... and it's defiantly Intelius that's what they told me too! this is crazy and I got the same line too to save 20% blah blah blah! lets see if they give me my money back! The sad thing is that they probably get so many people like this cause they don't check all the charges, look if they didn't charge me again they would have gotten away with 24.95 that adds up if you do it to a lot of people!

M
M
MERCEDES DELOSMILAGROS
US
Aug 20, 2009 5:43 pm EDT

FRAUD, FRAUD, FRAUD! Please check your banking statements everyday! I found 6 charges on my banking statement in the amount of $ 19.95 each. Three of them from INT*IDPROTECT MNTR SVC telphone # [protected], two from PROTECTION PLUS SVC telphone # [protected], and one from HEALTHPLAN telephone # [protected].
I called my bank to report it and they sent me an AFFIDAVIT OF FRAUD FORM along with a FRAUD CHARGE LIST which contained the information of all 6 transactions. I had to fill out the Affidavit and fax it back to the bank. My check card was cancelled and they had to issue me a new check card which will take up to seven days to arrive to me. What a mess!

C
C
claudiavgm
US
Aug 07, 2009 12:04 pm EDT

Yup. Intelius! Thats what I was told. Unfortunately they got me for two charges and only refunded one! This is not right! Someone needs to bring this company up as well during the WebLoyalty lawsuit as well.

Its like, why would we authorize Intelius to give away our credit card information... yeah right!

ComplaintsBoard
L
12:19 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I discovered today that this company 24 ProtectPlus has been illegally billing my VISA for 12 months. Unfortunately I did not catch the billing earlier as it was the same amount as my monthly AOL fee and I called their phone number today after seeing that they were still billing (thinking it was AOL). Veronica ID# 9564 refused to refund my money and had...

Read full review of 24 Protect Plus
ComplaintsBoard
G
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Okay. I learned all this the hard way. What actually happens here is that once you have used Intelius, they send you an e-mail which usually goes straight into everyone's spam folder, since it reads as spam. The e-mail itself is an opt-out for the 14.95 monthly recurring fee for 24 Protect Plus or AP9*PMIDENTITY.COM-V (the charge which showed up on my...

Read full review of 24 Protect Plus and 7 comments
ComplaintsBoard
P
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

24 protect plus took money out of my bank account without my permission to me that is stealing .i want my money back or i will turn this company in for frad.

Read full review of 24 Protect Plus and 29 comments

24 Protect Plus Reviews 0

Looks like 24 Protect Plus has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent 24 Protect Plus, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of 24 Protect Plus complaint handling

24 Protect Plus reviews first appeared on Complaints Board on Dec 5, 2007. The latest review unauthorized 30 dollar monthly charges from my bank account was posted on Apr 26, 2011. The latest complaint unauthorized 30 dollar monthly charges from my bank account was resolved on Apr 26, 2011. 24 Protect Plus has an average consumer rating of 3 stars from 7 reviews. 24 Protect Plus has resolved 3 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. 24 Protect Plus Contacts

  2. 24 Protect Plus phone numbers
    +1 (888) 337-4295
    +1 (888) 337-4295
    Click up if you have successfully reached 24 Protect Plus by calling +1 (888) 337-4295 phone number 0 0 users reported that they have successfully reached 24 Protect Plus by calling +1 (888) 337-4295 phone number Click down if you have unsuccessfully reached 24 Protect Plus by calling +1 (888) 337-4295 phone number 0 0 users reported that they have UNsuccessfully reached 24 Protect Plus by calling +1 (888) 337-4295 phone number
  3. 24 Protect Plus emails
  4. 24 Protect Plus address
    8770 W. Bryn Mawr, Suite 1000, Chicago, Illinois, IL60631, United States
  5. 24 Protect Plus social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
24 Protect Plus Category
24 Protect Plus is ranked 82 among 159 companies in the Unauthorized Charges category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.