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500px.com

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2.6 7 Reviews 4 Complaints
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500px Reviews 11

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12:00 am EDT

500px Mixed Experiences on 500px.com

As a passionate photographer, I've had mixed experiences with 500px.com. While the platform offers a great way to showcase your work and receive feedback from the community, there are notable drawbacks. The customer service is lacking, with many users reporting issues with refunds, auto-renewals, and unresponsive support. Additionally, the platform's algorithm and scoring system seem biased, affecting the visibility of photographers' work. Despite these challenges, 500px.com can still be a valuable tool for sharing your photography and connecting with fellow enthusiasts. Proceed with caution and be aware of the potential pitfalls before fully committing to the platform.

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4:59 am EDT
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500px Fabulous place

Love this site for its great photos. Just simple reviewing helps me to cheer, get aesthetic pleasure.

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4:39 am EDT
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500px Fabulous place

Need some inspiration? Visit 500px. This site became for me an everyday place ti review. Tones of pleasure and ideas.

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  1. Pros
    1. High-quality image repository
    2. Robust community of photographers
    3. Advanced search and discovery tools
    4. Diverse revenue opportunities
    5. Strong focus on visual aesthetics
  1. Cons
    1. Limited Exposure for New Photographers
    2. High Competition from Established Users
    3. Royalty Rates Can Be Lower Than Competitors
    4. Platform Saturation Hinders Discovery
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Verified customer This review was posted by a verified customer. Learn more

500px Amazing and inspiring

I like to browse this site even if don't work, just to relax and rise my mood. There are a lot of inspiring pics, which you will admire and receive aesthetic pleasure.

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500px If you want to see amazing photography this is a great

If you want to see amazing photography this is a great place to start. I only found it recently so I'm still finding my way around but so far, I love it. Great images and it's possible to buy images if you like them. Worth checking out I think.

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500px It is a fabulous website

There are so many genies there, the pictures are so wonderful.
I think the one who can create such beautiful pictures must be a great one.
There's only one problem, pictures there could not free download.
I want use some of them as my desktop, but fail.

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500px It is a fabulous website

It is a fabulous website.
There are so many genies there, the pictures are so wonderful.
I think the one who can create such beautiful pictures must be a great one.
There's only one problem, pictures there could not free download.
I want use some of them as my desktop, but it could not. :(

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500px Complaints 4

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5:45 pm EDT

500px Service

Renewal the service with alternative product with my consent. The original service is a combined package including photo posting and adobe cc usage. They change the words to make it adobe cc usage as promotion and not included in the renewed package.

Ugly, they purposely hiding the information regarding adobe cc usage is not included in the renew, and give out very confusing information.

When I found out it, I contacted them on day one to cancel the renew (due to product change), but was refused and not respond additionally.

Really bad experience, avoid!

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3:49 pm EDT
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500px Automatic renewal

I have a problem with 500px regarding their automatic renewal policy. I had an annual pro membership and they set it to automatically renew. I had decided that it was no longer worth keeping the membership, especially at their expensive renewal rate. When I got the notice that it was going to automatically renew, I attempted to follow their instructions to cancel the renewal. However, even though I was logged in to my account, it was showing that I only had a "basic" membership (free) and therefore would not give me the option to cancel the renewal. The only options I was given were to upgrade to a different membership. This occurred on saturday 9/12/20. Their support is only available on weekdays. Then my account was charged the full renewal fee on sunday morning, 9/13/20.
I contacted them immediately to report the problem and request a cancellation and refund. They replied on monday 9/14/20 and stated that everything was working on their end and since I failed to cancel before the renewal, I was not eligible for a refund.
I do not wish to have a pro membership anymore. I tried to cancel. Their system failed and now they have stated that they are keeping my money. This is extremely unethical.
The ticket number from when I contacted 500px support is #219549

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1:20 am EST

500px Fraudulent charge!

I loved 500px website, it was a great place to share photos and learn from others. Everything was fine until they charger me for no reason and that was made without my permission. I contacted 500px customer service and they said that was a mistake and promised to refund me as soon as possible but they never did that! I contacted them several times and told them that I was still waiting and they replied that they were working on that. I will cancel my account and move to another place.

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Boycott 500px
US
Sep 16, 2020 3:42 pm EDT
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I have also had problems with 500px. I had an annual pro membership and they set it to automatically renew. I had decided that it was no longer worth keeping the membership, especially at their expensive renewal rate. When I got the notice that it was going to automatically renew, I attempted to follow their instructions to cancel the renewal. However, even though I was logged in to my account, it was showing that I only had a "Basic" membership (free) and therefore would not give me the option to cancel the renewal. The only options I was given were to upgrade to a different membership. This occurred on a Saturday. Their support is only available on weekdays. Then my account was charged the full renewal fee on Sunday morning.
I contacted them immediately to report the problem and request a cancellation and refund. They replied on Monday and stated that everything was working on their end and since I failed to cancel before the renewal, I was not eligible for a refund.
I do not wish to have a Pro membership anymore. I tried to cancel. Their system failed and now they have stated that they are keeping my money. This is extremely unethical.
If you have had problems with 500px wrongly charging you and not issuing a refund, please visit https://classactionsuit500px.com and join us in filing suit against them.

Is 500px Legit?

500px earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds 500px to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, 500px is known for their high standards and safety. If you're thinking about dealing with 500px, it's wise to check how they handle complaints.

We found clear and detailed contact information for 500px. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

500px has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

500px.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

500px.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up 500px and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to 500px. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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5:09 pm EDT

500px They must be too stupid to get a real job and work.

I have never purchased something from this website 500px.com. Why does it say free download, when they charged my ATM card? They must be too stupid to get a real job and work.

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A
alex500px
CA
Nov 06, 2013 7:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hey Vadik. I'm Alex from 500px. If you can email details of what happened to help@500px.com we can fix it.

Thanks!

About 500px

500px.com is a global online platform for photographers to showcase their work. It offers a space for users to upload high-resolution images, network with other photographers, and gain exposure. The site also provides tools for licensing photos and features a marketplace for buying and selling photography-related products and services.
How to file a complaint about 500px?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with 500px in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with 500px.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about 500px on ComplaintsBoard.com.

Overview of 500px complaint handling

500px reviews first appeared on Complaints Board on Jul 30, 2013. The latest review Mixed Experiences on 500px.com was posted on Mar 28, 2024. 500px has an average consumer rating of 1 stars from 11 reviews. 500px has resolved 0 complaints.
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  1. 500px Contacts

  2. 500px phone numbers
    +1 (855) 561-4584
    +1 (855) 561-4584
    Click up if you have successfully reached 500px by calling +1 (855) 561-4584 phone number 0 0 users reported that they have successfully reached 500px by calling +1 (855) 561-4584 phone number Click down if you have unsuccessfully reached 500px by calling +1 (855) 561-4584 phone number 0 0 users reported that they have UNsuccessfully reached 500px by calling +1 (855) 561-4584 phone number
  3. 500px emails
  4. 500px address
    20 Duncan Street, Suite 100, Toronto, Ontario, M5H3G8, Canada
  5. 500px social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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