6pm.com
Reviews and Complaints

Leif Garrett sells used shoes?

I bought a pair of "Romika"shoes from 6pm. After the first day, I could feel that they were fake. I could feel the bumps which make up the sole of the shoes. Lesson learned. Better to buy in person from a reputable store.

Nice service and website.

Hesitant to order from 6pm site. I would be leery of the positive reviews here, they are such a contrast from the 1 star reviews. The positive reviews must be from 6pm employees.

How can it be only 1 star reviews and 5 star reviews, no in the middle. Bad sign.

I'll tell ya, after I read the posts about being on hold for 2 hours, I wasn't sure I wanted to read any more reviews on 6pm. Who stays on hold for 2 hours for anybody? You lost the phone connection long before the 2 hour mark and didn't bother to call back after maybe 10 minutes? The number for 6pm is on the first page in the upper left hand corner on their website. Someone posted that Visa had some weird rules that an item had to be returned before a refund was issued. Seriously? As far as items in stock or not, items are returned, this is particularly for the poster who said she expected zero availability when 2 were now there, the amount of time when the return is returned, logged and entered on the computer is easy to bypass. I'm sure 6pm has hundreds and hundreds of people working to process orders and if anyone here has ever worked on a production basis, mistakes are made. It's impossible to be 100% mistake-free in this type of venue. I think it would be a safe bet that the folks actually packaging the products are short-handed on any given day and more than a little bleary-eyed towards the end of their shifts. Another poster says they had ordered some clothing that didn't fit and was annoyed that she had to pay for return shipping? 6pm did send the size that you had ordered, correct? Any mistakes made on my orders was immediately rectified - appearing on the computer while I was still on the phone with them. Those of you complaining of timely refunds - it's your credit card companies that determine when your refund shows up on your statement. Depending on what day of that generally 30-day billing cycle, your refund is going to be on the NEXT statement. Replacement items? I find that a bit difficult to believe without 6pm contacting you to get approval for such if that actually even happens. For a seasoned shopper, you all would know that many a high-ticket item (MSRP) is horrendously overpriced to begin with, that's why you get a stupendous discount. An item is only worth what someone is willing to pay for it, so MSRP can virtually price them at whatever "they" want. Like paying for designer clothes and footwear at double and triple prices for the name. 6pm is the middle man - don't kill the messanger. Not too long ago, I saw a faux leather jacket at Macy's at 15% off. At Target, the identical jacket, same brand, (possibly one of those "defects"?, but I don't THINK Target procurs "defects"), was cheaper than the Macy's at 15% off. As an aside, if I ever were to buy a leather, I want it to be the real deal. With a little extra effort searching online, on several websites, I found genuine leather jackets (lambskin, full grain, etc.), at such great prices I bought 2 of them, priced less than the phonies. Beautiful jackets!

Chill out people. Be afraid to see how you react when something truly important happens. Enjoy the fantastic prices 6pm offers because you won't find these prices anywhere else. 6pm is the first website I go to when I'm looking for shoes.

The worst customer service Ive ever experienced. Im a seasoned online shopper. I make most of my purchases online year round. I know my sizes & measurements well enough to feel comfortable ordering based on size charts, and I always shop from trusted sites. Given that 6pm is owned by Zappos as affiliated with Amazon, I had no concerns shopping there, and the prices were unbelievable. Too good to be true, it turns out. In my last order I purchased several pairs of pants, 1 pair happened to be a pair of lucky brand jeans marked down to something like $30...which is great. When I received the jeans they were the wrong size. I compared the size on the tags to the receipt, just to make sure it wasnt my error, and they were definitely the wrong size (shipping error). I decided to try the jeans on anyway, and they fit, so I decided not to make a fuss.
Then I began shopping around for a leather jacket for a Christmas/birthday gift, and I found a great deal on a Lucky Jacket that sells for $399 full price. It was marked down to $159 - a steal! The page said there was only one left, so I jumped at it. I secured the jacket and received a confirmation of my order within minutes - I was thrilled. Oddly, after I ordered it I noticed that instead of the quantity going to zero, it showed they had 2 in stock. I didn't think too much of it, I had my jacket. Just two days later I was notified that the item had been shipped - prompt service.
I arrived home tonight to find the box, oddly it doesnt have the name of the company on the label just the shipping address. When I opened the box I was excited to see that it was the leather jacket - or so I thought. It turns out it was a faux leather jacket by some brand Ive never even heard of, that retails for 20% of the price of the jacket I ordered, and to make matters worse there was no receipt! What do I do now?
I was able to get in contact with a rep from zappos, who was very apologetic and informed me that the two companies were technically different, but they contacted a rep from 6pm for me.
The rep emailed me and apologized for the problem, but told me they didnt have the item in stock anymore and that I could either keep the jacket I had received or discard it, and they would credit my account for the cost of the jacket I had ordered. This is ridiculous, youd think the company would at least want to recoup their merchandise for future sale...unless of course they know theyre making out better on the deal by unloading their cheap merchandise under the guise of selling quality brand names. This wouldn't even have been a huge deal if they had realized they didn't actually have the item in stock before they shipped it, but instead they shipped a cheap imitation in its place, I guess they assumed I wouldn't notice. Trust me, you can tell the difference between an item that retails for $400 full price, and one that retails for $80. I have never been so disappointed in a store. I won't be shipping there again.

Hesitant to order from 6pm site. I would be leery of the positive reviews here, they are such a contrast from the 1 star reviews. The positive reviews must be from 6pm employees.

How can it be only 1 star reviews and 5 star reviews, no in the middle. Bad sign.

I received both pair of shoes that I ordered in a timely manner. However, both pair of shoes had obviously been worn. Both pair were scratched with crease lines across the toe. Further both pair of shoes had areas of discoloration. The online picture of the shoes was not representative of the shoes that I received. 6pm did not advertise either of these shoes as irregular or second-hand items. Now 6pm expects me to pay the return postage when neither pair of shoes should have been shipped in the first place. I will not shop at 6pm any more. I understand 6pm is part of Zappos and I will probably not shop at Zappos anymore, either.

I have just got an EMPTY BOX from 6pm! The empty box worth of $260! I can't even describe how angry I am!

any updates please message me at rj_triple10@rocketmail.com or call my cell [protected].

I have been using 6pm.com ever since I started online shopping. The service is excellent but only this time I am disappointed with my latest order. One of the items I ordered is missing and Ive been sending emails and messages to cs@6pm.com but unfortunately i didnt receive even a single reply from them. I tried to contact by phone but still I cant connect. Its been 1 month already since I posted my order. I am trying my luck to comment from here hoping somebody from 6pm.com customer service will read and able to track and provide the status.
ORDER#[protected]

Dr. Martens: Manton 2-Eye Desert Boot
SKU# 7992337
Color: Taupe Hi Suede WP
size: Dr. Martens Men's/Unisex Footwear UK 7 (US Men's 8, Women's 9)
width: Unisex Width Medium