AAA.com
Reviews and Complaints

I bought a new battery from aaa when mine died. While under warranty my battery died again. I called them to fix it. I was told i had to take my car to auto zone for about 4 hours to charge it then call aaa to come back to my home & retest the battery before they would honor the warranty. I didn't have a ride to auto zone & i have to drive my girls to & from school every day (This is on a sunday) i decided to just buy a new one because i couldn't do what he was asking. I told him i would keep the battery, charge it later & use it for fans & music @ my daughters softball tournaments, he says fine. He gives me the final total, i wright the check, then he tells me i have to give him an additional 10.00 to keep the battery or he has to take it from me. I refused because it is mine, i paid for it already. He says he is going to take out the new battery he just put in my car & aaa will call the police & charge me with theft if i don't pay the 10.00 or give them my battery i previously purchased. My husband asked him to leave & he began shouting @ him & wouldn't leave. I paid him & called the police who told aaa guy it was a civil matter & he could not arrest me for theft because it was my battery. He upset me, my husband, my children & threw off my whole day planned & still has my $. I can afford the 10 but why after i already paid did he as for more? They are the crooks, they are bad. I will never renew with them again & we have been with them since 1980's. I plan on contacting the attorney general about this & more because he threatened me to get the money.

My car was rear-ended while i was still at a red light. A motorcycle police officer came to the scene by himself. The other party told the police officer the car behind her struck her at first and then took off. The police officer rejected her claim on the scene based on two pieces of evidence: 1) there are no damage marks on the back of her car 2) he just heard one bump.
After that, the lady asked me to take the car to a bodyshop for cost estimate. It turned out to be too much and she reported the accident to her insurance company: aaa. But again, when she reported, she repeated the lie that was denied by the police officer.
About 3 weeks later, when i called the aaa adjustor (Let’s use “a”) , he didn't ask for my description about the accident or if there is any witness or not. He just believed whatever the other party of the accident told him. I then told him what happened. Later that day, i called back to give him the contact info of the police officer. He was not available and his coworker (“b”) took the info into the file.
15 days later, when i called aaa again. Someone at aaa told me she saw the police officer contact info the other adjustor put in. The phone was then transferred to the adjustor’s supervisor. This lady told me: 1) the police officer contact info is not in the file. 2) my description of the accident is not in the file. So she said, nothing wrong with aaa’s work on this case.
So, i am very disappointed by aaa’s work on this case for several reasons:
1. The supervisor lied on the contact info of the police office. The lady i talked to before her already mentioned to me that the adjustor “b” did put that contact info in the file. But the supervisor said she didn’t see that.
2. The adjustor “a” or the supervisor on the treatment of my description of this accident. “a” told me he put my description into the file and the supervisor said she didn’t see that.
3. The procedure the adjustor “a” took upon this case.
The supervisor finally said they will contact the police officer and do the final judgment, which is exactly what the adjustor “a” told me 2 weeks ago. What is going on with aaa? Why are there full of lies?I have been an aaa member and bought aaa insurance ever since the first day i had a car. I even thought about switching my house insurance to aaa. I would definitely give a second thought on that and even the car insurance too.

I took my car in for just car inspection at 8:30.. I was told it will take 1 - 1 1/2 hrs. So they dropped me home. I got a call at 12:15 saying car is done and someone will come pick you up when he arrives from last drop off. Noone came or no one called. I called at 12;40 to find out when will the driver come to pick me up. "oh it can take about 1/2 or 1 hr before someone can come pick you up".

Car inspection time: start at 8:30pm finish off around after 2:pm. I mean come on. Never again i am using there car service. Terrible just terrible. They should not promise anything they cannot deliver...

I had my car towed to a local service shop by aaa this morning. The service shop check out the alternator and the battery. Find out the battery is defective.
I had aaa replaced the battery less than 3 years ago and is under three year replacement warranty. I called aaa, they sent out a technician to check the battery and confirmed the battery die. But then the aaa technician told me that the warranty is voided due to third party technician had worked/tested on it.
I was so upset. I know nothing about vehicle, like most people, when you have the car at the auto shop, you just let the technician do what they need to do and then tell you what is bad and give you an estimate. But because of this, aaa denied my claim and said, the back of the invoice had indicate about the warranty void if touched by a third party.
I don't think this is right. I am not a technician, how do i know what's wrong with my car! Aaa denied my claim just because someone else tested the battery for me!

This afternoon at approximatley 4:00, my husband was broken down with his truck on Sunrise Hwy. in Patchogue, NY. This highway is extremely busy and hazardous especially during comuter hours. He called AAA and told them the problem and they said some would call him back within 1/2 hour and gave him a reference #. Nobody called. An hour later my husband called with the ref# and the guy said his truck was "broken" and he couldn't come. Long story short, nobody came. At 6:20, he had to call a tow truck (AAA affiliated) and he came within 20 minutes and got him and the truck home. I have used AAA 3 times including today. The last time I called them, I was stuck with a flat tire in a State Office parking lot. I called at 5:00 and nobody called or came. He claimed he "got lost". The town he was coming from was one town away. EVERYBODY knows the State Office Building and the highway it is off of. Needless to day, it was dark by this time and I had to ask a stranger to help me fix my flat and pray he wasn't a serial killer. I am so angry right now I want to tell the WORLD not to belong to AAA, especially if you have a daughter who may have to count on them. Not only that, but the people are downright RUDE! When I called them to have them PLEASE send someone as I was frightened, they had me on hold for 15 minutes and my cell was using minutes plus it was losing its charge. I will send the bill to AAA and I bet they don't even reimburse me.

I am a disabled ase master auto technician. Having taken my vehicle to the aaa in charlotte, nc. For a routine state inspection, march14, i was told it would not pass for the following reasons.

It needed brakes, 2 tires, a rack & pinion, 2 rear struts, repair of a massive oil leak and a grocery list of "gravy" repairs. Estimate, $ 2200.00.

Here's the real deal! Feb. 2010. Brakes, i replaced 4 rotors, 4 calipers, all pads & master cylinder. All 4 tires are new, the rack i replaced with new power steering hoses when i installed the new gm crate engine, that now ha less than 100 miles on all new components. These idiots dumped old oil down the back side of the engine to simulate an oil and power steering leak. When i threatened to call the police, aaas responce was that they " confused" my car with another customer's car. When i told the service manager to show me this other car and the tech who wrote it up, the tech disappeared with the supposed car on a test drive. Neither one ever came back during the hour i wasted there.

Do not take your vehicle to any aaa repair facility. I have met and found many people who have had alot of the same experiences with them. Aaa employs sub-standard part replacing jockey's. No one there has any idea how to diagnose even minor problems, much less any major repairs or computerized diags or electrical repairs.

I would recommend taking your car to burger king over any aaa repair facility. You'd be better off !

To whom it may concern. Recently I have paid out on 10th of june '09 £29. 95 and £4. 95 on 8th of june '09 to your company, I consider this a fraud as I have never had dealings with your company before. I have been to my bank and explained that the transaction was not authorised by me therefore it should be considered unlawful, I am very disapointed with the way in this day and age people can just take what is not their. My email adress is a. [protected]@mail. Ru, I would be expectin an explonation as to why this happened and what will you do in the future to protect internet users from their money being stolen. Thank you and I will look forward from hearing from you. Aydin aliyev

Our car would not start and according to aaa and their "new policy on towing" we were stranded for 3 hours!
This new and stupid policy requires verification that cars are really broken down before sending a tow truck so, essetially we had one car come to where we were to check the car and then finally the tow truck. To make matters worse, it was during the holiday so my family that was visiting had the joy of sitting there for hours.
Thanks aaa for screwing up our holiday!

We will be purchasing another towing plan and will drop you ###s... Soon

About 3 yrs ago, when i held aaa membership, one of my car battery went dead, so i asked aaa to replace it (With 3 yrs free replacement, and 5 yrs gurantee).

Now, just about 2 months after the replacement, the battery went dead again, and i don't have the membership. I called aaa's number for battery service, below is the process:

1. First, a lady picked my phone, and asked my questions. After learning that i was not a member, she let me hold on to wair for her checking my information. I waited, waited, waited. Ok, another woman came in, and asked my questions again, but it seemed that she had problem to follow what i said, so, she spoke loudly and loudly (With a little bit of joy) , to let me repeat what i said again and again, "sorry, i cann't hear you, are you speaking english?", "sorry, what do you mean?", "sorry, i really cann't understand you, i have to hang up",...

So, before she hang up, i hang up.

2. Then after a while, i called again. This time, another young lady talked with me and she really understood me and quickly agreed to give me a free battery with a service charge of $65 (About). But i didn't want to give aaa the money without comaprison now, so i thanked her, hang up, and do the online shopping.

3. After searching, i found that a battery alone costed >$70, so i called aaa again. This time, the lady cann't find any information about me now, nothing left.

Ok, that's fine, i am not in a hurry to use my car. So, i did a local search shopping and find a good deal in costco and buy a battery (

I am formally requesting a review of my accident that occurred on august 15, 2008. For the sake of balance, i am also submitting this review as part of discovery for the court date that is pending.

On august 15th, 2008 in the morning, i drove down a small alleyway that led to shoreline drive in long beach. Having driven this route hundreds (And that is not hyperbole) of times. On this occasion there was an illegally parked vending truck completely obstructing the view of oncoming traffic. Now, on every street in every county, illegally parked vehicles and legally parked vehicles can obstruct your view. My question i pose to you the reviewer is this, “if this car was legally parked, would the outcome (By that, i mean your ‘conclusion’) have been the same?” does the fact that there was an illegally parked car, mean anything? It was the catalyst to the entire incident. If the vending truck (License plate number 9d85564 ca) was not there, there never would have been an accident.

Where is the fact checking on your side of the department? I pay you good money to make sure: i’m insured and my car is taken care of. I do not believe a 1 hour deliberation over the telephone, without visiting the location, without the actual accident report reaching the reviewer is, even in the most casual of situations, no basis to make such a decision. I sure hope your company doesn’t try to handle health insurance claims:

“hello, this is aaa health insurance. Can i have your policy number?”
“its g165xx. ”
“well, how can we help you?”
“i lost a lot of blood, and i need a transfusion. ”
“how much did you lose?”
“i dunno. I’m pretty lightheaded. ”
“i realize that sir, but if you don’t tell me on the phone, i may have to get up from my desk and go out to the field. My coffee’s here, and…sir…are you there? Hello…. Sir?”

1) i saw an old grey ford f-250 fill my entire driver side window. I had a ventriloquist dummy in the driver’s side of my car. “i thought it was a kid, ” that is what the driver said. That is how close that truck got to me. Somehow he only got the tail-end of my car. If someone were to actually go to the site, you would
See that my car was more than 19 feet in the street.

The man was elderly, and probably didn’t have the reflexes to stop in time; i had my [wits] though and avoided a driver side collision. I was halfway in the street, unobstructed by the large vending truck. The driver in question, driving down the same street hits me as i idle the street…is that really 100% at fault?

2) how much fault lies in an illegally parked vending truck? The curb was painted red, with a “no stopping at any time” sign. That person began the chain of events by breaking the law. The curb was red for a reason; it blocked the view of oncoming traffic. How much [percentage wise] do you give the truck? What exactly do you use to establish “fault” without checking of fact?

I passed the truck, and was far into the street when i was hit. If i was in plain sight, clear of the vending truck, about to turn, how fast do you think i was going? How fast do you think he was going? Keep in mind, the driver of the truck thought that i had a kid in the car. This means he saw me before even deciding to brake. I accelerated. He got the bumper, instead of me. Or maybe it was my fault because my car was too long? How much of a percentage are you going to subscribe to the “short car theory in your actuarial tables?” if that’s the case maybe i have the wrong policy. Perhaps i need a “shorter faster car add-on” to my already bloated bill?

It has to be said, that i am going to court because of this.In the word of the officer, it’s not a matter of who was at fault, it’s a formality. Which i can understand, i’m going to stand in front of the judge, with my diagram of the street, and my arguments will be bolstered by the testimony of the only two people that were party to the accident. There were no cops, no aaa, just the two of us.

I may have to reconsider my insurance carrier, because i feel that if this is how you treat your clients (The other driver was not insured by aaa, but he was treated much more favorably than your own client) then i and everyone that i know, will be made aware that our money is not being paid to aaa is not for their security-or even competent coverage, but for your bottom line. These points will also be brought up in court, so if you would like to attend a true venue where compensation, evidence and testimony gathering is practiced, i am more than happy to tell your “adjuster” when and where the date is. Otherwise, i strongly recommend that aaa invest in their policyholders, and not their shareholders. As small as my policy is, i have a big mouth, and an even bigger brain. Both of these will be used to my full ability until this matter reaches a carefully thought out and fully fleshed conclusion. By this i don’t mean the letter that i received saying:

“for the accident of august 15, 2008, we have assessed your percentage of fault at 100% and the percentage of fault of any other drive or cause at 0%

This was based on:

Your vehicle made an unsafe left turn. ”

The court will find me not at fault. So my final question to you is this: what do you do then? Are you going to retroactively change the decision? What about others that didn’t go through the lengths i’m about to force your company to do its job? Is this case going to establish a precedent, where it’s finally realized that insurance companies are not part of the judicial system and should not make this kind of judgment without at least adhering to the basics of fact checking? If there is one human left in your corporation, that beyond those textured cubicle walls, that sees the insanity of this decision, then please contact me. Because if this is a world of big business where actuarial tables replace common sense and the bottom line drives its employees, i may have been better off not accelerating.

Best

I was told many times by aaa that i have to have both the comprehensive and collison coverages on my car. I just want collision and not comprehensive. There is even an separate entry on the policy to enter the different premium. Comprehensive is when the car is not moving. Collision is for car is moving. I removed both comprehensive and collision (Savings of $500) ; then the underwritering manager called me the next day to ask whether i had any misunderstanding. I said: no. (Unless aaa is honest, i will not give aaa the business).

There should be some consumer protection / regulation to guard against a ripoff.

Would like to get resolution from aaa insurance company. Have been trying to get our vehicle repaired since 11/06. And since aaa has had a hard time locating our account. We our even getting notices from the dmd stating we have no insurance and aaa. However, they main office has told us they would fix our account. They have been looking for a payment they have lost of ours. We would just like to get our vehicle fixed, account fixed, payment credited, and any fee's we received credited (Like lc, restatement fees, and insurance adjustments) , and an apology from aaa. Still wanting for manager and staff to return our calls...

I was robbed on april 19th. My car was taken from my garage and things of value from in the garage. I contacted aaa within a hour of finding out i was robbed. And was told to talk to two different representatives one for house ins. & one for the car.

First, i was very impressed with their interest and what i had to do. But when i called back with questions two days later. I never received return calls. Now, 40 days later i still don't have my car back from the body shop and my rental car was do back on the 30th day. So, now i'm out a car and no one to answer any questions i have. And to get reimbursed is a joke still no reimbursement checks for items i was told to go out a replace right a way.

I faxed all paper work to aaa from a aaa office in my town, so they can't say they haven't received it in the mail yet. I will be dropping aaa as soon as i get my car back and checks sent out to me. And to think that i have been a paying member for 35 years and this is the thanks i get.