AARP Services
Reviews and Complaints

Recently I reviewed my policy from Hartford, with my AARP SAVE BIG MONEY to see if my coverage was too low because of the recent hike nationwide for house values located near large cities (55 minutes from Chicago-- Valparaiso, IN) When I went to check, I discovered that not only was I underinsured, but that Hartford -- although I had zero claims for my bundled auto/home insurance policies ever -- had more than doubled in the last 8 years.

I wondered how valuable this AARP discount was compared to going with a regular, non AARP insurance agency. I actually asked for bids from three of the nation's largest agencies, boosting my insurance to cover the recent hikes in home sales prices. What I discovered was amazing.

Each of the major insurance agencies, with at least a quarter hike from the coverage I'm recently receiving from Hartford, cost me 4 to 500 less with a major increase in coverage (bids were based on Hartford's existing rates) I also discovered that Hartford's exceptional rates in coverage and service by customers was 20 out of 21, not even rated at all by Forbes magazine.

I called and dropped my coverage with them. No questions as to why I was leaving them, but three impersonal emails from concerned computers that if I ever wanted to return to their company, my money would be welcomed.

What kind of scam are you people pulling? I'm posting the above on any reviews/complaints I can on line, and mentioning that it's obvious the money AARP is receiving from Hartford in kickbacks was much more important than the exceptionally low rated coverage the company kept pushing on its members.

This is a total farce. I will also be posting the prices I received in hiking prices with other companies, and the money I could still save from the REMARKABLE AARP deals that members would foolish enough to trust AARP on as opposed to checking them on their own.

This is a cruel deception to pull on retired people who are sometimes not web savvy, and are foolish enough to trust AARP rather than researching costs on their own.

The resolution would be to actually take care of your members and stop letting kickbacks from overrated and overpriced insurance companies be decisive factors in the companies you force on your members with promises of cost savings and quality that couldn't be any more wrong than they are.

Incidentally, I worked for years as a reporter. I welcome whatever "facts" you telling others, and also welcome you to give me inside facts on why you're choosing major companies and the kickbacks you receive over the members you once chose to care for.

The resolution would be to start telling the truth and think of the hundreds of thousands who trust you enough to believe your half truths.

Me and my wife decided to Switch from ATT to Consumer Cellular. So, on Monday the first of August I did the process online and then the HEADACHES started. Filled out the form online bought an I Phone 13 pro Max on their easy pay program. Never got a confirmation email from them waited until Tuesday the second am and decided to call them. They somehow and do not know how got a hold of an old unused G mail account of ours we have not used in years. I got it corrected to our current email address as I assume. I was told that there was an issue and I had to talk to the billing department. I waited and got cut off had to go through what is your name..was are the last 4 numbers of you SS number etc...did this for 4 hours until I got through to DEREK..I was told I need my driver's License and a copy of my utility bill. So I got and get a copy of what my electric company sends me in my e-mail. It has my name, my address the amount and month. I copy it with my driver's license and travel 13 miles to a UPS store to get it faxed. The fax number I was given, and I repeated back to the person from C/C was wrong. Another half an hour on the phone. I was supposed to be contacted in ten minutes after the fax was received and nothing. So, I called them C/C waited two hours and got Derek again. My electric bill was not good enough and computer kicked it back. So, I got a copy of my PDF Bill and took a picture of it, e-mailed it. again, nothing from C/C back. Call them waited an hour get DEREK again. I was told by DEREK that I cannot get a phone due to email discrepancies and no further information was available and have a nice life. I put my wife on the phone because she is much better at this then I am, Derek gives her the same answer and she kept asking why and DEREKS answer was information is not available. Now it is Wednesday 2 days after I started. My wife called C/C back got a supervisor got my proper e-mail address noted and got the account set up and hopefully today 5 days later I get my phone and there are no further issues. I have had Cell service since 1985 and in my life have, I had such issues. I hope this is not a big mistake. JD powers number one for customer service are you sure...?

Why is it your commercials only have black people in them but no mexicans?We were going to join myself and other mexican friends but after your commercials only have black people in them it seems you are racist towards mexicans! send a reply [protected]@yahoo.com

I called Budget early the day of travel to confirm car rental only to be told Budget's insurance coverage is lower that Expedia AARP Insurance fee. I immediately made a call to Expedia AARP to be told to call the Travel Protection Healthline at [protected] myself to cancel. Finally getting a person at Travel Protection Healthline only to be told that Expedia AARP needs to cancel, they could not cancel as it was the day of my travels.

And the excuse you are giving me is that you could not reach them to even question them about the cancellation is totally ridiculous and unacceptable!

Imagine how I, the customer, felt during the day of my travels to try to cancel the high insurance fee that you say will save AARP members.

A supervisor never called back and now I am waiting for an email response.

Sent in my money to join AARP in January of this year. Called several times over the last couple of months as they have never sent me a membership card. Lots of mail to get more of my money with other offers though. On June 21st I had a "chat" with one of their representatives and complained to her. It is now July 12th and I still have not received a card. 7 months? What a rip off.

I PAY WITH WITH CC AND WAS TOLD MY MEMBERSHIP CARD WAS TO BE IN THE MAIL ...

Make note: I will not print my card from my printer. You said you would me ma formal card. Are you already mishandling my membership? Are you working in your spare times from the Philippines?

I was insured with The Hartford for both auto and homeowners. In April, I was involved in a multi-car accident and was not at fault. I immediately contacted The Hartford to report the accident. I received an auto-generated reply from my claims representative. I attempted to reach her by telephone but went to her voice mail which did not allow me to leave a message then hung up. Meanwhile, the State Farm team continued calling, insuring the driver at fault, and offering to take care of all my expenses.

For days, I continued to try reach my Hartford claims representative. I had never been in an accident of this magnitude, and I needed help understanding the process. Having been contacted by a different person at The Hartford who could not answer any of my questions, I asked to be connected to a supervisor. I was never given a supervisor and never heard from my claims representative. Finally, I accepted the offer for State Farm to pay for all expenses, transferred my policies to State Farm, and cancelled my policies with The Hartford. I am paying far less and have received excellent service from State Farm.

In May, I filed a complaint with AARP regarding my experience with The Hartford. My complaint generated a phone call from The Hartford's new supervisor but did nothing for me since I am no longer insured by The Hartford.

I am now filing this complaint, my second complaint against The Hartford, because I received a bill today from The Hartford claiming that I owe months of unpaid premiums for which I have proof that I paid. I am using my valuable time and effort to gather proof of payment in response to The Hartford's erroneous bill because of their continued incompetence. Very likely this will not be properly addressed without AARP's intervention.

In May 2022, I booked a hotel reservation online through AARP Travel, for a business trip, for my husband (Clarksville, TN). I canceled the reservation in advance by calling the AARP Travel number provided in a confirmation email. AARP rep #1 ensured me the cancellation was complete, and no further action was needed. I learn 4 days later, I was charged in full by the hotel for the reservation I already canceled. I contacted AARP about this unauthorized charge, and after spending nearly an hour with rep #2 placing me on/off hold, I was informed a request was sent to the hotel GM, and AARP would send me an email response within 24 hours, but no later than 72 hours. WHICH I NEVER GOT. I called AARP and spoke with rep #3. She assured me I would hear from AARP within 48 hours. Get an email from rep #4, that she would be handling things moving forward. I responded to her with a brief summary of what I'm sharing now. Rep #5 emails claiming the hotel is not responsible and we're sorry but keep earning points. I emailed back asking for a superviser. NO RESPONSE. I called again, and spoke with AARP rep #6, she sends me to the supervisor. The supervisor then tells me that her department doesn't handle these issues, to call Expedia. Weeks of going back and forth, and we are out $741.46 because AARP mishandled our cancellation request. Unacceptable AARP Travel services. AARP's Customer Service Complaint process is unsupported and should be noted. Will not recommend their benefits nor will I be renewing my membership.

I bought a ticket for my sister through AARP Travel Center itinerary number [protected] for United Airline ticket LQMRN1 after completing the ticket found out that another family member bought my sister a ticket on 04/27/2022 I called AARP within 2 hours to cancel the ticket on their automated phone system (I called them 4 times) and understood the ticket was canceled. On their web sights , on ticket confirmation, and phone it says I had 24 hours to cancel my ticket. When I didn't get a refund I call AARP Travel to do a investigation 3 or 4 times they keep spinning it back to an investigations Case S#[protected] I sent proof of my phone calls to the automated line using their phone number on the conformation email. I tired to talking Expedia they told me to shut up and face it that I have lost my money, when I tried to call another person that person hang up on me. I talked AARP membership services they filed another investigation. I talked Expedia again they said they are spinning their investigation back AARP Travel Center using their case number when I asked to talk to a supervisor they said I could not talk to a supervisor. Please if you can help me 1312.20 is a lot of money to lose.

I am submitting a letter of complaint regarding Hampton Inn Hotel's cancellation policy when taking an AARP 15% discount that is offered. AARP should nt associate its self with the Hilton company ! (Hampton Inns are part of this company.)

On May 10, 2022 My husband and I made an online reservation for a one nights stay at the Hampton Inn & Suites at 315 SE Olympia Drive, Vancouver WA 98684 for Tuesday May 24, 2022. (phone 1.360.891.3000). General Manager is Nicholas Arter. In making the reservation online, I "clicked on " the AARP discount of 15%. The reservation was made and it included the discount. The cost with the discount was $172.48 for 1 romm with 2 adults, $20.11 in taxes and the total was $192.59 which was charched on my American Express credit card. I printed out the confirmation # ([protected]) and was done, so I thought.

On May 14 my daughter who lives in New York called and said she had to fire her nanny and could I come to NY for 3 or 4 weeks. So I called the Hampton Inn to cancel the May 24th reservation. They said is was non-refundable BECAUSE I USED THE AARP 15% DISCOUNT. The front desk told me this. The general manager told me this. The called the online Hamption Inn/ Hilton Inn help line. They said the same thing. This is my first experience with booking with Hampton Inn. I have never had a problem with getting a refund for a cancellation that was done many days in advance. As a consumer this is unacceptable. The company kept using the AARP discount as the reason they would not credit me back the $192.59

Thank you,

Teresa Brown AARP membership number # [protected]

I called the ph3 on the back of my card [protected]. Was transferred to [protected] talked with a reb and gave info on membership#. I was not told they could find my acct. Then call dropped. I called back again ar ph# on my card. was told to call [protected]. they verified my acct. but transferred me to [protected]. Have always had roadside assitance, but could not verify because customer service could not find my acct. Too many tensffers and not helped in a professional manner.

I booked a round trip flight to Orlando from JFK, NY through AARP Travel Center. On the morning of Jan 1st, 2022, the return flights were cancelled by American Airlines for my entire family and myself on 1/2/22. The airline didn't even give me a reason why the flight was cancelled and didn't help us find another flight either; they basically texted me and told me the flights were cancelled.

I have tried on several occasions (wasting a good 2-3 hours of my time) to get either my partial flight airline credit or a refund on my credit card for the airline flight by calling AARP's Travel Center (they say it's through Expedia which I don't get at all) but to no avail. First they couldn't tell me exactly what amount of monetary credit I have for American Airlines return flights that were cancelled. They never refunded me the money for the 4 return fares from Orlando to JFK, NY either. I stayed on the phone with AARP travel rep and after over two hours of waiting today, they hung up on me without even giving me any refund or answer my questions about the airline credit I should still have. It's a lot easier to either book it through the airline's website or another site like Orbitz. I am never going to book another trip through AARP Travel Center and I would hope no one else does it after reading this. They have horrible customer service and they don't even help you with your problems.

My provider, Dr Satjit Bhusri, Has been trying to get OK to be my Cardiologists for over a month. All I get by calling Customer Service of the provider's call# is a runaround. I assume, it's about assigned fee levels.

You're the only control of exorbitant fees, so thanks for that. I hope you can work it out.

Two previous appointments were postponed. Today is 4/26/2022

Only stayed 1 night in recommended Expedia/AARP hotel in Peoria, Ill. My stay was scheduled for Mar 10 check-in, check out March 16, 2022. This hotel is in a high crime area, there were three locks on my bedroom door, located on the first floor. The room smelled terrible, bedding dusty, as if this room was NOT used or cleaned since 2020 the start of the pandemic. I paid for 6 nights, but only stayed one night.

Contracted Expedia/AARP and they said the booking is non-refundable. I also paid Expedia trip insurance This means that if you feel unsafe in a hotel they recommended it's on you to take the financial hit. This is unacceptable. AARP should be held accountable for treating seniors in this manner. Especially those living on social security.

V.Osbourne

I must say upfront that I have always been very satisfied with Consumer Cellular,—until I tried to leave. My son-in-law is a veteran and could add me to his T-Mobile account for much less than I was even paying with Consumer Cellular (cc). On February 27th we went to T-Mobile to transfer my account from cc. The first call we were given a port number and told that was all we needed and that was after holding for one hour. We hung up and tried the port number and it didn’t work. Called back held for at least another hour, told cc the port did not work. We were told the only way I could go on Kevin’s account with T-Mobile was to put my cc account in his name! We argued with the cc rep on this, even the T-Mobile rep said he had never ever heard of doing such a thing. In the end we did put my account into my son-in-law, Kevin’s name. Hung up again, still wouldn’t port. We were at T-Mobile on February 27th from 1:00-5:00 and couldn’t get anywhere with cc. They went from erroneous ports to finding out they had my phone locked which should never have been as I bought my phone outright so it could not be locked. Then they tried to say I didn’t own that phone that they had no record of it. I had my receipt with me showing I bought it at target through cc. Even said cc on the receipt. Wanted to send them a copy but they said they couldn’t accept it. Then they tried to say my phone was stolen. They then said target was the only one that could unlock my phone so the next day I went to target. They informed me the only ones that can unlock a phone are the carriers. So back home and call cc only to be told they couldn’t talk to me as the account is not in my name. I tried to explain that one of their reps insisted that my account had to be transferred to my son-in-law to transfer it to T-Mobile and they would not talk to me at all. I asked them to look at the account and they would see that I am the only one that has ever communicated or paid any bills in all the years I’ve had the account. They absolutely refused to talk to me. I would have to have kevin handle anything on the account. Now kevin starts calling them and he did manage to get them to add my name as someone they talk to about my account. So between February 27and March 10th we called every day, either kevin, myself or combined. Each call we would be on hold for 1-1/2 hours before anyone would even pick up and then we would be on for another hour or so arguing about my phone being locked, them saying they can’t unlock it, they don’t show my phone, stolen phone, every excuse they could come up with. We went through so many erroneous port numbers that they guaranteed would work and when I’d go back to T-Mobile the ports wouldn’t work. Finally we got a T-Mobile tech person involved. I don’t know what or how he did it but they finally unlocked my phone after he worked with them for about three hours. So now I am able to get my phone number put on Kevin’s account. Then I got sick for about a week and couldn’t do anything. When I got better I went to T-Mobile to have my husbands phone transferred and they started the same crap. It didn’t take as much trouble to get that one unlocked and finally by around the 18 of March we had both phones with T-Mobile.

Now I agreed that I owed them $76.45 for February and if they send me a bill I will pay it but I am not paying for March as I would not habve been with them if they would have just released my phones. They are saying I used the phone so I owe for it. Of course I used it I need a phone for doctors, orders and to be on hold with them trying to cancel my phones. I do not feel I owe for March but they won’t budge even after everything they put us through. Now the real problem today is that they are telling me they can’t send me a bill in my name as the account is now in my son-in-law’s name. I do not want to send them a check for them to put who knows where as I no longer have an account in my name due to cc and then they say it was never paid. If they can take it out of my name they can create a ghost account in my name to get this settled. In the meantime they are billing my son in law, kevin Krautsack for a bill that is not his. I’m afraid they will turn him over to the credit burea for not paying the bill and the bill is not his and should never ever have been put in his name. Can you please help me to get a bill in my name for the February bill and get the March charges eliminated? I would be so very thankful. Between kevin and myself we have talked with 26 Consumer Cellular reps. The last several have told me they will check into it and let me know if there is a way to get me a bill and no one ever returns a call. Please help me.

Jeanne Mumma

We booked for 2 nights, April 4-6, 2022 and only stayed for 1 night April 4, 2022. We called AARP first to see if we would be refunded for 1 night. They said yes, that we would be refunded for one night. We have not been refunded and have tried calling and using aarp-expedia website as recommended by AARP travel center to no avail. Have not gotten an agent on the line that could speak understandable English. My question is what recourse do we have?

Receipt

AARP Travel Center itinerary: [protected]

Purchase date: Mar 24, 2022

this is the second time my taxes were fill out wrong from AARP senior program.They have one other person check the forms to make sure they are done right.So that is four people that made the mistakes.It is a simple form with only for entries for interest.I give them my paperwork and they forget to put all of the entries on my form.This is at Arcadia california senior center.I ndon't think they know what they are doing.

I have been getting mail from Aarp for the past 3+ years. I was not going to ever join until I seen the flyer with the travel bags. They looked nice and I figured I could use them while traveling. It was a $12 fee to join so I figured that was good since I would get the free bags. I received the bags today and they are tiny! I can’t even fit my makeup and toiletries into them. I feel like I was scammed. This is a warning for everyone not to get scammed like I did. Had I known they were so small I definitely would have thrown the flyer in the trash as I have the rest of the junk mail they sent me all the time.

My name is Barty J Jones, I am 86 yrs old and have been retired from Total Refinery for several years and have had AARP Medicare Advantage with United Health Care. I received a packet in the mail from AARP to choose a plan #1 or #2. I chose the #1 plan thinking this packet was from my insurance co. Well later I got a business card from an independant agent Juan Vasquez said I was now enrolled in a new plan. How come AARP doesnt already know I have an AARP plan with VIA benefits. Now because of this unethical person I was kicked off my plan in which I lost my reimbursement acct of 1400.00 for myself and my wife who also received 1400.00 per year. I now have to change my mail order prescriptions to antother company also and probably my doctors who are not in network. My out of pocket went up to 7700.00 per yr. I called this man and he said no problem just call Via back and have them reenroll you. Not that easy. My daughter took time off work to call on our apt day and we found out then that I cannot just reenroll in the same plan. I now have a PPO plan and NO reimbursement acct. and also I have to wait 1 year before I can get back on the other plan. This is a very deceptive and unethical practice on an elderly person to lose my insurance that I was completley happy with for many years. Please respond

Extremely poor service on 12/25/2021. My pickup truck broke down at about 5:30 PM in metro Atlanta when my wife and I were headed home from visiting family. Called and was told they would contact me within 15 minutes with a towing service. Thirty minutes later no call or text back. Finally was told Redline Towing and Transport would be there between 6:21 and 6:51. They didn't show. Told they would be arriving soon, and was given their phone number and a tracker link. Nobody would answer the phone and couldn't leave a message. Every time I looked at tracker link it showed eta of 1 minute. (Useless). I was sent a text telling me Jack Rabbit USA could help me and gave me a number to call. They couldn't help me. Finally persuaded Roadside Assistance to get another company. After several texts and phone calls. I was told Larry Collins Wrecker Service would come, ETA of 10:49 PM. Instead of waiting, I called Larry Collins Wrecker Service. The gentleman I talked to said he was called 3 times by Roadside Assistance and he told them each time that they couldn't do the towing service until the following morning. I was told they would contact me the next morning when they were on their way. They were very helpful and did tow my truck the next morning. In Summary, we sat from 5:30 to 9:30 until we could find out that no service was available until the next day. We made arrangements to be picked up and spent the night with local family. Made about 20 texts and at least 6 phone calls trying to get service. Very disappointed. I have had AARP Roadside Assistance since 2011.