I was never told by membership sales that the contract was AUTO RENEW. NEVER, was it pointed out to me or I warned. I called and canceled my membership in July 2023 because I noticed I was still being charged.
I spoke with John. He never said anything about the auto renew the first time we spoke. But he did let me know I had to send a letter canceling, so I did. He denies receiving a letter. I sent it again took a p8cture. Got an email from ABC saying my account is passed due. I reiterate I CANCELED IN WRITING! AND LOW AND BEHOLD I TALK TO JOHN AGAIN TODAY and he tells me that I CANNOT CANCEL UNTIL PAST DUE IS PAID! I said I canceled back in July. He let me know ulI will Astill be charged monthly EVEN THOIFH I CANCELED OF I DO NOT PAY THE PAST DUE MONTHS THAT I HAD PREVIOUSLY CANCELED! He would not give me the area managers info. He refused to answer simple questions. I have pictures of the letters I sent post marked by the US POST OFFICE! Letters never came back to me!? I confirmed the address with him. He again said he never received it!
ANYTIME FITTNESS AND ABC ARE FRAUDULENT COMPANIES!
IF I CANCEL THAT IS IT! IF I AM NOT TOLD DIRECTLY ABOUT AUTO RENEW THAT IS OUT RIGHT THEIFERY. AFTER I DO WHAT THEY SAY TO CANCEL THE DENY EVER RECEIVING THE LETTERS.
THEN THEY SAY THEY WILL CONTINUE TO CHARGE MONTHLY FEES UNYIL I PAY PADT DUE!
Desired outcome: Cancel contract, reverse charges.
Not resovled! you put me in collections! i am so upset! now you think its resolved? no its not! my contract was up! i talked to my bank they saud that was fraydulent especially because i wrote the letter and canceled! 24 hour fitness keeps returning my letters! and has since june 2023!
There is NO agreement number because I didn't AGREE to continue my contract after a year! I've tried calling with no resolve! I've reported you to BBB and TransInion and all credit companies
My phone # [protected] meesha faumui. No agreement number or contract number! I did not renew! 24 HOUR FITNESS IS A SCAM AND THEIR GYMS SUCK!
This complaint has been resolved automatically due to user's inactivity.