Abercrombie & Fitch Stores
Reviews and Complaints

my biggest issue here was the accusations. misunderstandings happen all the time, but the fact that they accused you of stealing was crazy. most companies have a policy against accusing people of stealing unless is was actually witnessed. glad your issue got resolved tho.

They are racist as hell. I had the same exact thing happen to me and my boyfriend.

Hmmm...sounds like a case for REDSHIELD...get Louie on the phone stat!

I hate when people, usually white, hear a racist story and go "that happens to everybody" "lighten up, it's not racism". It's pretty impossible for someone else, especially one who hasn't experienced much racism, to intelligently brush it off as nothing. Most non-white people know racism and most racists go out of there way to be subtle and to make sure only the person/people being discriminated against get the idea. A big reason why things like this still happen is that plenty of non-racist white people think racism doesn't exist or would rather ignore it. Get off it people! Abercombie has been sued, and settled, for being racist already and there is no shortage of public documentation, from customers and employees, that the store is racist. That doesn't mean that this incident was, beyond the shadow of a doubt, racist but hey "if you've been convicted of murder and my friend finds his dog dead in your backyard, I'm gonna lean towards YOU as the culprit before accusing my friend of being paranoid".

Danny: You spelt "Baghdad" incorrectly. Anyways, I am from Minnesota. And when I was a teenager, I was stopped like that a few times. I didn't enjoy it, but I was okay with it as I knew I was innocent and knew that the stores were just covering their behinds. It never embarassed me and I never felt disrespected. Now when I go shopping I just have my receipt and bags ready to be check.

"I HAVE been stopped with bags going out of stores. Guess what? I opened the bag, let the person check it and moved on."

I am right there with you. I have been more than happy to participate in the theft check at stores. I always have everything ready to be checked even if they don't ask for it. I know I'm innocent, so why get upset?

I have been stopped before at stores as well. It's just loss prevention, not a personal insult.

wow. Someone definitely did not read the former statements before going on a ridiculous rant. I am positive that I have never dealt with this super duper ray of sunshine when I placed an order with Abercrombie & Fitch. Makes you wonder if reading and comprehension are variables considered for employment. Just a note from someone who stumbled into this idiocracy.

dispute the charge with your bank you'll get the money back ! trust me

actually yes i did ! thanks for asking :) and thats the way you made it sound - pardon me for stating the obvious ! but your not going to get your money back I deal with these customers daily - I work for abercrombie customer service ! they stole your money ! there fraudulent sites for a reason, they dont steal peoples money and then give it back to them ! what would have been the point in stealing it in the first place !

WHY SHOULD ABERCROMBIE GIVE YOU A REFUND ? think about it you bought it off of a FAKE website with FAKE clothing ! and you want abercrombie to pay for it WRONG ! if everyone that bought fake items, and then complained that your money was stolen ! WELL THATS BECAUSE IT WAS ! how do you think coach, chanel, dooney & burke etc, HOW DO YOU THINK THOSE COMPANIES FEEL, BET THEY DONT ISSUE A REFUND, BECAUSE SOMEONE BOUGHT FAKE ITEMS !

our website is ABERCROMBIE.COM - nothing else, and when you type it in the address box - it will direct you to the correct page, wheather you are international or not !

So you set a pile of money on the floor, and blame someone else when it gets stolen? hmmmm...life lesson to you.

please be careful with www.anfonlineshop.com
we ordered abercrombie items on this site
and we received fake products !
we believed that it was official website but it wasn't...
they sent us fake.
if you are in this case, send complaints to official company.
also, go to ebay cause they have a shop there and warn ebay security
that these ### are selling fake items !

I have tried numerous times to try to find out more about this EMS. I was scamed by Top Coachhand bags.com. My credit card was charged by a Co. caled 24H-sale. Then about 2 minutes later I received and email giving me my conformation number with my tracking number & UPS.com right beside the tracking number. That was not UPS tracking number it was EMS, but I could never track my number webpage was not working. Immediately I contact my credit card co, and started the whole process of disputing the charges. 3wks later I received my EMS package, I refused the packages & sent back. Last two email I recived from the co. was, my refund is on the way, have not seen it, the other email, said...They have banned my credit card for international purchases...LoL

They rock so don't hate

Haydenxx - did you open your mouth and ask for help? Retail clerks aren't mindreaders.

I find it hard to believe that the goal at Abercrombie & Fitch in Twelve Oaks mall is to make sure the customers leave happy, because I certainly wasn't happy leaving there. The girl in the first room did not say ANYTHING to me. She just stood there flirting with some boy for 10 minutes straight. Then when the boy went back to work, she still continued to say nothing. Nobody else was in the room and it was obvious I was looking for something. Every room I walked into was empty. Nobody offered to help me and the employees were ice cold. Everywhere clothes were just thrown about, in desperate need of folding. Obviously this store doesn't discriminate because the employees were of different races and none were attractive. Won't be returning.

Id the same thing with the same company but I 'did' recieve the goods...and do you know what you are better off not getting them. They are very poor quality, wrong sizes and styles and the worst thing of all they stink! I am at present trying to get a refund from them...ha! joke! I stupidly spent over €200. I too went to the police, cancelled my credit card and now am contesting the payment (which I have already unfortunately paid). I buy loads via internet but this is my first scam...BEWARE horrible people exist out there!

thats what the internet is for

you know what? i bet if you to walmart.com this wouldnt have happened...but nooooooooo abercrombie makes my friends like me, if i wore walmart i would just [censored]...so a valley girl doesnt get her sweat pants, someone should call CNN, this is HUGE news! i hope some spainard is using your sweat pants as a cum rag

i think so. and yes in my store they gave a copy of everyones numbers, i dont think it should be that way but thats how a&f works i guess and wow that manager really sucks

Question.. Can you actually be terminated is a write up was not signed by the employee?

I recently ordered a sweater from the website and was sent the wrong one. After returning it I noticed I was charged twice for it and then was later charged the shipping fee for the exchange even though I used the "prepaid" label. I should not have been charged at all because it was not my mistake. This was the first time I've ordered something from Abercrombie and it will definitely be my last.

Ad says merchandise purchase of 200.00 online qualify a 50.00 gift card within the promo time. now customer service insisting that the purchase must be on one order. could not show a one time order on the add. the company A@F is misleading and deceiving customers.could not believe a reputable brand can deceive customers this way.

On my visit to this store, I told the Manager I had a very long list of clothes to buy for my son in the UK. I had photos on my camera and notes of exactly which items I needed. After assisting with the first item, he said he had to serve another customer. Holding onto the 5 items I decided to purchase, I needed help with the final four items. He and also two subsequent girl assistants, just waved us in the direction of the department. On saying that I had already looked, they just stood and stared - had no other customers to deal with. I then asked for the aftershave and again was waved off in a vague direction. Came to pay with only 6 out of my 9 items to find the aftershave at the check out. They were not interested in my complaint and said that I would not be able to contact Abercrombie + Fitch by telephone and the general attitude of "well you cant complain, you come from the UK, so what are you going to do about it". We dumped all the clothes on the counter and Abercrombie + Fitched missed out on a sale of almost $1, 200. I would love to hear the Board of Directors comments on that one!

I ordered about $250 worth of clothing from A&F just after Thanksgiving and then noticed that they put these same items on sale for 25% off just a few days later. So I call customer service (my representative was Tina) to request the discount and not only does she refuse -- she launches into this 5 minute totally rehearsed explanation. Something I am sure she practices in front of the mirror every morning. When I tried to interrupt the rehearsed monologue she just kept on talking allowing me to become more and more upset.

I would say she actually ENJOYED getting me upset. I think A&F teaches their CS representatives to be aggressive and tough with customers on issues like this. So we'll just return the purchased items to the store as soon as they arrive and buy them at the discounted price (or, then again, maybe not!). In any event, this is not the way to treat customers and if this is how A&F does business I would prefer not to be a customer.

As for Tina, my not so friendly, CS representative: I suggest you find a new line of work because you have no people skills. I hope A&F goes out of business.

There were 7 employees either on the floor or behind the counter (most of them were behind counter)...me and my son were in their for 10 minutes and no one asked us if they could help. We needed a key for dressing room but were ignored. After a 4th employee passed us by I looked at my son and said "we are outta here, I won't even buy from this store cause of how they treat customers". An employee heard me and actually said "what? then you should of asked for help" She egged me on almost like she wanted me to complain I said "why would I complain to your manager? She is letting her employees talk like this to a customer?" please

You may be complaining a little too much, but she should have been a little more nice about it.

Price matching is not a requirement of any store. The CS representative did the right thing by explaining the reasons why. It sounds like you're having a temper tantrum.

She's right, shut up. You should've just asked for help, idiot.

Abercrombie & Fitch has some of the worst scheduling practices in the retail industry today besides other total injustices. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your career contact the RETAIL ACTION PROJECT now for FREE ADVICE AND WORKSHOPS on the retail industry at info@theretailactionproject.org, 646.490.5925 or visit our website www.retailactionproject.org

When I entered the Abercrombie and Fitch on 05/21/2017, I thought its a great deal by looking at the display "40% OFF on Abercrombie and Fitch" and on the same table we saw Abercrombie and Fitch cologne. When we ask the store keeper he called his local manager. local manager called his store manager and said its their fault and is not possible for 40%. we really disappointed, even if its their fault we couldnt get the discount on cologne. its really ### and how can customers beleive the company, and because of few non-responsible workers, store keepers are defaming the brand. I will never visit again in A & Fitch at westcounty mall. I really disappointed how they replied.

To save a long drive, I had phoned the Austin A&F branch 0n 13 June 11 beforehand to ask if they had a specific item of clothing (mens pants) including the size and the serial number of the item in stock. The shop person I spoke to (Diana) assured me it was there and would be waiting for me to pick up that day. When I arrived at the store the person I spoke to on the phone was not available and according to the staff member dealing with me, the ordered item (and I apparently) did not exist. The attitude/performance of the staff (besides them all being nice to look at) was pathetically arrogant. The overall people skills I experienced on that particular day bordered on the rather useless with the non existent.

Abercrombie & Fitch has accessed me of FRAUD, saying that I am selling their items online. I have never and would never want to sell clothes online, but they seem to think I do. I lost 45 pounds this year (2017) and it was nice to get into some nice clothes. NOW, I would not buy a button from them. I purchased over $2017 in clothes and because it was over a 3 month period, they assumed I was selling the items online. I have never been so insulted in my life. I had to buy all new clothes, they were not the only ones getting my money (which they never will again) I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this can happen. However, this has not ended; I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigating the company’s policies and hiring standards for both domestic and international production.
What has happened to our world, that you are guilty before you even had a chance to explain your situation? OH and try to explain or EVEN FIND someone to explain what has happened to you. EVER SINGLE PERSON I talked to on the phone or online, could not help me and seemed to not even want to. This has to be one of the WORST companies I have ever come across and to think they have been around for so many years, it’s sad. Also, if you want to purchase these clothes, I found out allot about where they come from, which I did not know when I bought them, or I would not have done so. They come from just about every corner of the world BUT the United States of America, so think about that when you purchase your next muscle shirt or $180 pair of jeans. This will only be the beginning of you what will hear in the next year about this company because I have made it my yearly goal to expose this company and its horrible service, products and the lack of contribution to the USA. This company is on the top 10 list of contributors to sweatshops throughout the world.
This I know is a very long entry, but I feel it’s all necessary to make my point.
Thank you

I had the same problem...the worst online store ever

I don't know if this will help but I have covered/scratched off the numbers on the back underneath the magnetic strip. If you have ordered online, you will know that those three numbers on the back (in addition to the front numers and expiration date) are pretty much all you need to complete a transaction. If you hand a card to someone that is cashing you out all they need to do is what is called skimming (illegally copying credit cards with a swipe device). Even a cell phone with a camera that will discreetly take a picture of your credit card. It doesn't take much. You can also contact one of the three major credit reporting agencies and add a fraud alert to your report. This will prevent additional credit being granted to anyone that may have got access to your identity. Mainly your social security number. You are entitled to one free report every year from each of the three of the major credit reporting agencies. These reports will tell you if there has been any attempts to open additional credit and flag any unauthorized purchases that you did not make. Hope this helps.

you've gotta be kidding me that youre blaming your incompetence on the store...

I agree! I have been working at Abercrombie for 5 days and am already wheezing from their stupid cologne. They actually have machines on the ceilings that spray the cologne for 5 minutes straight. I've worked in the front room where you greet the customers and I've had people walk in the store and immediately turn around to leave because the cologne is just too much. (And these are teenagers/young adults aka their "target audience"). Seriously though, the constant spraying of that crappy presume is completely over the top and annoying. I'm ready to quit, I mean it's just ridiculous. And it makes me so mad that Abercrombie can get away with something like this. It's OBVIOUSLY a health issue, not only for employees but just for regular customers. I feel like I'm tripping out on drugs when I work a shift there because there is more aerosol than oxygen in my lungs.. That, along with the dim lighting and loud music.. I feel like I'm on drugs.
Can't wait until I'm part of a class action law suit in some years when they finally realize inhaling that much cologne is cancerous.

i completely agree with this complaint and i know for a FACT that i'm not the only one so if yous d not listen to customers u will soon go out of business and need to think of the environmental society and other people before you damage our ecosystem and global warming is because of people like yous.if yous really care then STOP now before its to late.people will die beacuse of YOUS.i would cleary think this through then saying we cant do anything about it.thsi about others then your own selfish reasons.and i know for fact most don like the smell.i have nothing against yous and dont think yous can get away with this beacuase yous are breacking the law and harming people.so dont just sit there and do nothing.weknow our rights and we will fight for them and i am very aware of my rights .thank you foir your time and plese comment.i would like to knw what yous have to say about them.this is not over!

You can smell the most intrusive and offensive fragrance several stores away from Abercrombie & Fitch at Shopping Malls. Dillard’s, Macy's, Victoria’s Secret, Bath & Body, The Body Shop do not use their ventilating system to have their scents pushed in the air and then out into Mall hallways. I do not like walking in a Mall and tasting a fragrance...that is just so GROSS! I don't even shop in Abercrombie or Hollister but when I am shopping at a store three stores down I should not have to be exposed to smelling and tasting Abercrombie’s fragrance. People who work in other stores that have to breathe in and taste this fragrance on a daily basis can have breathing problems which could cause them to file a worker's comp claim which should be paid by Abercrombie or Hollister because they have caused the injury to these employees. The smell can travel a long way in a Mall especially if there happens to be a draft coming from one end to another like the Capitola Mall in Capitola, CA. You can still have your fragrance testers inside the stores but not in the ventilating system. Consumers already know what types of merchandise Abercrombie and Hollister carry and whether or not they want to walk in and shop around…you don’t need any offensive order permeating from the stores. Consumers should have the ability to shop without worrying if they will have an asthmatic attack, have the feeling of heavy lungs, or sneezing and coughing several hours after visiting a Shopping Mall with Abercrombie & Fitch or Hollister stores ventilating their fragrances. Causing harm to others is not a MARKETING STRATEGY.

I don't have anything against one of these stores selling perfumes and having samples on hand that get occasionally sprayed, but the entire local mall smells of perfume from these stores' constant spraying practices. Abecrombie and Hollister both spray their clothes at my local mall (Cape Cod). It is impossible to escape the smell because it wafts out of the stores. I shouldn't have to smell it when I go to Radio Shack or Best Buy.
The people who work there are putting themselves at risk for lung problems in the future.

I used to love perfume and wore plenty of it. I had a friend who said it gave her headaches...I just brushed her off as some goof. After I went through some hormonal changes at the age of 35, I became intolerant to perfumes and artificial scents such as the fake air fresheners. Now I suffer from migraines due to artificial scents. I cannot wear perfume at all or use most unscented candles. A few are tolerable if they are only containing essential oils, but most are blended scents.

Please think of the babies, children, people with asthma, allergies, chemical sensitivities, people undergoing chemo and hormone therapy and so forth. I am very surprised there has not been a class action suit yet.

When I must walk by or go to adjoining stores, I can smell that horrible scent all through the other stores. It's really a matter of health and air quality. In addition, if I had teens, I wouldn't want them shopping there due to the adverse effects of breathing the chemicals in the colognes.

People that have such a high sensitivity to perfumes and colognes should know better than to go to a public mall anyway. No one is forcing you to go to the mall, and Hollister should not have to change part of it's marketing strategy because you do not find it pleasant. The scent attracts numerous customers. If you don't like it, tough luck. Just stay away from the mall.

The issue of the perfume reminds me of why these little Bambies like to douse themselves with it. They especially like to attract other little Bambies with their scent. I feel Hollister may be getting the complete flush soon and by the way, I hope so. Many of the store employees including the managers are rude and discourteous. The loudness of the music is annoying (not so much the music itself)) and because so many of the employees have to practically yell to give customers answers the employees faces become so unattractive. Too bad, I really like some of the clothes but not enough to put up with the noise, smell, rudeness and unprofessional individuals who work and run the store I use to shop at.

get. over. it.

Nice language Abercrombiekids. For those who disagree with the original complaint, how would you like to walk in the shoes of someone who can't take an extreme amount of perfume or an "attractive"? "scent" as you all have called it. How would you like to have a headache so bad that it makes you throw up, have a hypersensitivity to light, sound and put you out of commission for oh..about a day? I have the prescription imitrex so maybe there would be some relief in half a day but still remain nauseated. Suppose, during this severe headache that you had, I told you to, "suck it up". How would you feel? Never mind..you are a teenager. The marketing strategy for this store, I agree, will target the younger crowd. However, there is more disposable income from the parents of this targeted younger crowd. I will call them minors. If you are talking about college kids - from my observations and experience, these minors won't be spending money on high priced clothes and by then, older teenagers (minors) are moving on to more varied tastes in clothing. I know that when my child saves money from her babysitting and allowance, she desperately hopes that I will supplement her purchase with a little bit of monetary help from me. How is she going to do this when I am hopelessly benched outside the store because I want to breathe oxygen. The last thing I want to do is disappoint her, but somehow both Abercrombie and Hollister kill themselves to prevent people with sensitivity to smells to not enter the store. If I don't go in, neither does my wallet. I don't order online because if it is available in the store, I don't want to pay for shipping. Abercrombie is more obnoxious about spraying the clothes than Hollister. I had to cover my face with a jacket to get through the store one day and then when I saw some employee walking down the aisle spraying everything in sight, I had to leave- and with that I set down my purchases intended for my daughter. To taylor who mentioned that Bath & Body Works, Victoria's Secret, Macy's, Dillards, JcPenny's sells perfume- this is true. However, I don't feel that these companies have a policy that requires the employees to drench the entire store with scents that could be offensive and possibly dangerous to others. Oh! taylor what will happen if someday down the road you come down with some funky cancer related to breathing in toxic fumes? Two years is a long time to be exposed to breathing in stuff you really shouldn't at such concentrated levels. It's like a canary in a coal mine. I bet the canary would die in the Abrecrombie/Hollister store. One of the things that I think about when I purchase the clothes for my daughter - is there any perfume stains on the clothes because of "perfume patty" running around hosing down the store with Abercrombie/Hollister perfume. It's so dark in there, I can't look for stains. It can be loud, but I have noticed it has been better on some days, I can't talk to my daughter. This overload of sensory stimulii can't be good for anyone. It is what it is but looking at the stock market trends and the recession- these companies need to know that compromise and change could be a good thing.

Haha nice that is very true. I agree with HcObabe, If you don't like the smells of public places, aka a mall, stay the ### away from it. No one is making you go there. Maybe your daughter shouldn't shop there if it's so excruiatingly painful for you. =)

Hello,

I had the same thing happen and I would like help! I called 4 times. My package I did not receive and I am out hundreds of dollars. They upheld their denial and I got no package. I loved this store but if they do not resolve it I will tell everyone not to shop there. I did contact the Better Business bureau and police. I contacted Ontrac, parcel pending and they checked all the lockers. I got nothing. Please help!

Hello, I made a Pick Up in Store order and realized it has been shipped to a store quite a distance from my location. I have no idea how this came about and was hoping the package will be reshipped to my local A&F store in NJ.

Would like it to be shipped to :
1400 Willowbrook Mall, Wayne, NJ 07470

Order # : [protected]

I have same situation. I ordered $200.00 of mechanize and their courier company never attempt to deliver the item and ship it back to them. I have been following up for more than a month for my refund now. Neither i have my order nor my money as of yet. And their customer service was be like "Oh we can not process the refund and they don't know the reason for it" i was like WHATTTT!

Its been more than a month and i am still chasing them for my money!

My brother just ordered over $100.00 of merchandise and the same thing happened. Package said it was delivered and no one required a signature. He never recieved his packaged and no one will do anything he will never shop with them again.

I ordered a mens belt on the website and payed 61 pounds for it. This was in may 2010,
In August 2010 i recieved a belt but not the one i ordered . After many emails today saturday the 10th of october 2010 i have recieved another belt from China, and yes it was the wrong one yet again. Also these belts in my opinion are not worth the money A&F are charging their customers.
How can you give a reference number from the A&B website TWICE and still recieve the wrong goods.

peter saunders.

They are not racist! You are to think that! They find beautiful girls and hot men to model and work for them, it just so happens that those people are only white. And don't pretend you are smart, broadwaynightowl, for usuing the word "flabbergasted", because you obviously stole the word from the article of complaint. A&F is a great store, you are just made because you probably cant afford it, and are probably to much, much, much to ugly to even audition to model or work for them. And they are not in any lawsuit of any kind, no one thinks they are rasict but you. All A&F did wrong was hire pretty white girls and hot white men, you are just mad because you are not one of them, broadwaynightowl.

I am flabbergasted that you state "The store representatives are so nice."

You clearly have not been into an Abercrombie & Fitch store. No one will help you, they discriminate & they are rude & conceited. Not to mention they are a horribly racist store. Have you seen any other race other than white model for them or work for them? No. They are in a lawsuit currently dealing with racism.

I've had a similar experience with Abercrombie & Fitch. Perhaps they train their employees to be rude. Specifically the store at the Roosevelt Field mall. There is a bald-headed african american at the register who is extremely rude (he threw my credit card back at me, not placed it on the counter, but threw it and it slid off and landed on the floor), not to mention an absolute ###. What a horrible company.

I completely understand what you are saying, and your concerns about your daughter not receiving her gift. I have to say though that this really is not A&F's fault, nor yours though. If you say it was shipped to your work, that means that everyone in your work could have just picked it up and taken it. This is just one of those things where nothing can be done. I am sorry that your out a lot of money with nothing to show, and especially no gift. But unless you can somehow find out who took the package? nothing can be done.