ABSA Bank
Reviews and Complaints

About 2 weeks ago the option to make international payments and receive international funds just disappeared from my app/absa banking I phone the helpline without any success. I have sent several emails to my business banking manager without any response.

I am unable to trade internationally, and my business is suffering because of this.

I have tried everything. Phoned 16 different helpline numbers.

One of the helpline staff confirmed that the option was taken off my account but he is unable to help me and do not know who can help?

Claim 4479678, Geyser burst. I put in a claim and the Geyser was replaced after a week a assessor went out and Absa phones me to say they will appoint someone for the ceiling due to the burst Geyser. I had to pay R800 for Geyser and then I had to pay R800 again. One claim. Send mail to hoc claim, they refer to Julia. [protected]@absa. africa and up to today no reply. Why do I need to pay twice for Geyser claim and what happen due to the burst Geyser. Elsie

6 Months ago we sold a small section of our subdevided property. We paid the laywers a R500 for Fica. Absa instructed our laywers to pay a large amount into our bond as a release amount. Now six months later there is a hold on the money as there is now a Fica problem. And a certain employee of Absa neglected to notify us. Even if I was in contact with Absa more than once in the last 6 months, nobody told us. They now want to force us to do the Fica again yet we paid for that and it was a requirent when selling. My husband is not SA and they wont allow me to Fica alone as it is a joined account. So this money is not cleared.

I did a cashsend for myself when l was on the q. When l went to withdraw my cashsend was gone. When l enquired they said there's a fault with the ATM so it will be reversed to my account. I was going home to lay a tombstone for my mother and had to borrow money. I called the customer service and spoke to a consultant for about 34mins but she never sent me a reference number as promised. I then went to the branch sat for almost an hour and a half to report the same incident that's wen l got case number #[protected] & Ref: 00D24J0MZ. My contact details #[protected]

I moved to the Northern Cape ten days ago. ABSA sent my new credit card to ABSA Hopetown. I checked on Google for their business hours - it states on various web searches that they open at 08h00 and close at 11h00 on Saturdays. I drove 36km to Hopetown only to find that this branch opens only on the first and the last Saturday of every month. I had to drive 36km back home and have to repeat the 72km on Monday. I find this unacceptable. By the way, the FNB in Hopetown was clearly open for business.

On the 14th April 2023 as I logged on to my app only to find most of my salary gone. The amounts were allocated to most shops that I normally make purchases at and the transactions are also written JOURNAL DEBITS. I want to my branch to enquire about this and all they could tell me was the lady that worked on those also just got instructions to do so, I am still anxiously waiting on them to give me information on what the meaning of all this is, I have debts to pay at that time cause none of my debits were paid. I would appreciate if someone helped get to the bottom of this and give me relevant answers. I am so frustrated I’m truly considering moving my accounts.

After receiving NONE notifications, ABSA goes ahead and blocks my homeloan due apparent FICA documents when my bond was registered a mere 18 months ago. After a few hours on the phone with the homeloan dept, I am told to visit a branch with certain documents. At the branch we spent hours in queues and at a consultant submitting the documents. Unacceptable, unprofessional and unneccessary.

I Julia Dimakatso Hlolo I'm writing to hello peter for help, I have been a client with ABSA for many years and I have a will that I took out at ABSA. I was Mr mdluli's client he was my financial advisor and he recruited me to AIMS investment, when he left to another branch Mrs Helen Motaung than took over his clients, than she recruited me to WEALTH PROPERTY TRUST. I asked her if the investment was legit and under ABSA and she said yes it was. I invested R50000 on the 5th of December 2008 it took 2 years with the interest of R15000 on the 5th of December 2010 I took out R5000 from my interest on January. on the 8th of December 2010 I reinvested with an amount of R60000 and it matured on the 10th of december2012 and reinvested with the capital of R60000 and I withdrew the interest on 2013 January taking my R15000 on January 15th 2015 I got an interest of R12808 with a remainder of R2192. after that I got an SMS saying wealth property trust is under liquidation and that's how I lost my money, we were called out to an field as clients of wealth property trust on the 20th April 2016 to inform us about the situation , we were given affidavits that shows the amount of money that is owed to us as their clients and that was the end of it till now they haven't returned to us. i tried contacting myself with ABSA but I got no help, I would like you to help me get my money back from ABSA as I'm the only breadwinner at home surviving by my old age grant and have two children who are not working. contact details [protected]

This is horror movie stuff. I am trying to get an investment which was paid into my ABSA account from Investec released. Investec paid over in two parts (normal procedure), one on 13th and the other on 14th March. The 13th March payment was released in a day (normal), but the second has been kept back by ABSA ever since. I have literally hung onto calls worth thousands of rands being transferred to every ABSA employee on the payroll trying to get my own money released. Several mails - but sadly the only response to date is the one below received on 17th March...

"We refer to your complaint with reference number C-[protected].

I am currently investigating your complaint and will contact you on or before the 2023/03/23 9:26 AM with further feedback".

That means they are fine with spending 10 days looking into an a release. In the mean time the market is moving and i am loosing opportunity to re-invest.

Complete Incompetence and lack of Customer Care.

I am appalled and disgusted by ABSA's complete disregard for their clients needs. I want to alert the public to this institutions level of incompetence and the indifference with which they regard their clients. I lost my husband 3 years ago. Therefore, 2 years ago I opened an Estate Late Acccount as ABSA Bank and provided all the documentation they required of me. The consultant informed me that I should expect a lengthy waiting period before my husband's money would be paid out to me, I never imagined it would take two years. From the start of this journey in 2020 I have called head office every month to inquire about the status of my claim. Every time I was told to call back in two months while they caught up on their backlog.

When I called in November 2022, I was informed that they had stopped processing my claim and had closed the case entirely because I apparently did not follow up enough. The consultant however assured me that she would have the account reopened and promised to increase the urgency of the case.In January 2023 I checked in on them again and was disappointed to learn that the account had not been reopened. Not only that, they also told me to contact them again in three weeks. After three weeks I called again, and you undoubtedly guessed it: NO ACCOUNT WAS REOPENED. This week I called again - no change, no movement. ABSA Bank is holding my deceased husband's money in captivity. I am 70 years old, and this institution seems to have no intention of releasing the money I am entitled to, while I'm still alive.

Totally disgusted
Mrs Mr Jaars

Heartless!

This is a follow up email to ABSA who subsequent ro a previous review have paid a small amount into a closed account without my consultation.

Once again ABSA are inept!

I took care of a terminally ill father for seven years before his death.

I wound up an entire estate in under six months after my father’s passing.

ABSA where the only thorn in my side.

ABSA is heartless. I intend to publish more articles on ABSA’s chronic inefficiency.

ABSA owe me a written apology for the over four years of distress they have put me through.

Now The R153 has been paid into an Estate account that was closed years ago.

Pathetic!

I got into accident in 2021 May my car was a written off Code 2, It was taken to SMD yard in sandton, month later SMD called after my claim being rejected by my insurance to offer me R62 000, I gave them my finance details to settle the offer with them. few months later (in 2022 Feb) a guy called Ashley from Absa Finance called me and I told him everything about the accident and the insurance, he assured me that he will help, I then also shared Marica details from Smd and the offer I received. at this point I was under the impression that everything is sorted and I continued paiying for the car until I was called by Marcia from Smd again saying she has been trying to get hold of my Finance house but failed.

I tried calling them as well but no answer. towards the end of the year I was called by Solly from Absa Finance and I told him the same thing I told Ashley and passed him Marcia details from SMD, immediatelyi called Marcia and I gave her Solly details. Marcia called me in November 2022 saying she emailed Solly numerous times but no reply from him.

As I write this complain, the car is still with SMD and the offer went down to R40 000 from R62 000 it is two yers now trying to get hold of my finance house team I have trend of emails from myself and from Marcia trying to reach my finance team. To my Finance house I want to see the first offer I was given by Smd on paper and on my statement, I am not going to approve R40 000 as this is your mistake and incompetent behaviour.

My name Sikhumbuzo Wauchope

cell number [protected]

email [protected]@icould.com

I made some payments towards my Manucipal bills and the payments were never received and I went to Polokwane Manucipal and was told that I made payments to account number [protected]( which I was told it was my Manucipal

reference number and their account number for Standard bank is [protected]).

I went to Polokwane Standard bank on Landros Mare on the 6/01/23 and I was told that there are unable to access Manucipal account details without their consent and I have to inform Absa Bank. On the 07/01/23 I visited Savanna absa and I was helped by Matshidisho Banda and she told me that she enquired with Standard bank and she was told that the account number I used as above([protected]) was one of Standard bank customers and she cannot access that account without consent of that customer holder and she sent me to Standard bank to have the issue resolved there. I went to Savanna Standard bank and was served by Jeff who told me I have to have payments recall from Absa.

I will be happy if this matter can be resolved

Bridget Ledwaba maiden name (Madiba )

Will you please reply on my regular email [protected]@yahoo.co.uk

On the 8th of January 2023 at 18h22 I withdraw cash at the ATM Time Square Casino

ATM No. 91193

I have a Capitec Card. I tried to withdraw R700.00 the ATM gave me my card and a slip but did not dispense my R700.00.

I immediately phoned Capitec they registered a query under Ref. No.: [protected]..

Nothing is happening and I want my money Back. This is ridiculous!

Sort this out! I want my Money with BANK CHARGES!

Hi it's Melissa I'm still crying for what ABSA did to me and I'm a 29year client. On 18/11 12h I was busy doing a payment online to Motorways Auction from ABSA to Capitec for buying a car threw Barbara. I click the wrong button saying no immediate payout While my Mom was googling about the Co. She stopped me it's a fraud Co To late. I quickly phoned ABSA. The girl confirmed the money is still in my account. But she can't stop it. I must send a digital email to [protected]@absa.co.za. What I did I waited then 20H with no response I got worried. I took my phone going to my ABSA app to get Frauds nr and phoned them. The guy said they direct me wrong. I should have phoned Fraud directly He went into my account the money is not yet paid out but is lying in a cloud. He then phoned Capitec Fraud They blocked the Motorway Auct account that no money goes in and out. He said your money is now safe ABSA will refund you in 10days Didn't understand that Money is not been paid out ABSA Fraud also just needs a affidavit I must give it to a ABSA branch On 19/11 7h I went to Garsfontein Policestation got the affidavit. 8H I was at my branch ABSA The Grove with the affidavit and Bank proof showing no immediate payout Please to be sent urgent to Fraud they waiting for it On 22/11 I got a phone call saying it's ABSA I saw you block Capitec busy with a fraud case Can you please pay your money into this ABSA account and gave it to me I immmediate recognise her voice Barbara from Motorway Auction When mentioning her name She puts the phone down I then phoned fraud with the Bank account she gave me I then new my money is still save it's not paid out After the waiting period I got no feedback from ABSA Fraud and got worried. I phoned them they told me. I did not give in the affidavit so ABSA is not going to pay out my money I phoned my branch where is the affidavit I gave in 10days back Next day Fraud Dept phoned me they got hold off my affidavit Still ABSA is not going to pay out The money went out off my account ABSA Fraud still say they not going to refund me my R62 000 I went to ABSA branch manager Ashanti Mackensie she was very helpful. Went into what it went wrong She said Melissa it was a no immediate payout You still went another way contacting ABSA Fraud the same day when doing the payment to stop the payout it's fraud You did everything wright and in time with proof She made a few phone calls what did not work. What does no immediate payout/ ABSA fraud Dept / all my calls / giving in paperwork in time not giving it threw to Fraud Dept helped me at all. It nearly took a months trying to ABSA Bank for my money while the R62 000 was still in my account and in time not to be paid over. Please I'm desperate and need your help. ABSA just turned there backs while they new they were wrong Please I need HelloPeter

What is wrong with absa home claims consultants. It's so easy for them to just drop a phone in your ear and never call back. That is so rude especially when one pays their insurance every month.

I have claimed for a leaking roof and was told contractor was appointed a month ago November 2022. Now when I try to call ba k the consultant who was helping me is never available and the others just drops the phone. Why does Absa have such inconsiderate staff members. Is this really the service you pride yourselves with? Can someone in the management department please help.

My name is Philisiwe Khanyile ID no [protected].

On 19 of October 2022 @14:02 pm I sent an email to Absa to cancel both policies mentioned above to the email [protected]@absa.co.za

They replied to me on the 20th of October 2022 @ 11:44am, Saying I must send a cancelation letter and an ID copy.

Not stating that I should put the policy's number on the subject line.

27 Oct [protected]@16:08 pm I sent the letter and ID copy to the email [protected]@absa.coz. za, as reply back.

Then both policies were deducted ony account on the 15th of November 2022.

Meaning they did not cancel my policies.

24 November 2022 @11:43 am I sent an email to [protected]@absa.co.za saying I have sent the letter and the ID copy but the policies deducted on my account I require a refund of November deductions for both policies. Reminded them to also cancel the two policies.

Then on the 6th of Dec 2022 I called Absa on [protected] for the cancellations of the two policies and to refund November deductions for both policies.

The lady who was helping me over the phone said because on the subject line I didn't put the policies number, my emails are not appearing.

I told her that Absa did not instruct me to out the policies number when I send the documents, see screenshots dated 20 October 2022 by Absa.

So please I really want my refund R325. 39 in total back because this was not my fault that Absa did not tell me o. The email to put the policies number on the subject line.

Please open all the attachments of emails and sms.

ABSA Home Insurance is not coming to the party or responding to my e-mails or calls to their help desk.

This is about an urgent claim for a garden wall that collapsed on the 14th of October 2022.

See e-mail trail attached for an audit trail of events.

Summary of latest list of issues:

Good day.

As I am now utterly disgusted with the service received from ABSA, I again request that a senior management person from ABSA contact me urgently with regards to this claim.

Please do not hesitate to contact me after hours if necessary.

I as client cannot find a single manner in which to escalate this matter so I have registered a complaint with the Complaints Board https://www.complaintsboard.com/

Again I list of the reasons why I am utterly disgusted.

Here is a repeat of my previous list with comments in red text and yellow highlights.

• Since the registration of the claim on 2022-11-14, I have received one SMS to confirm the registration (see attached).

• Since the registration of the claim I have received one e-mail and it has not even got the particulars of my agent/assessor/person who I should liaise with. Nor does it contain the most important piece of information namely the claim number! Refer to the trailing e-mail.

• On 2022-11-17 a person called Doctor visited the site to do, I assume an assessment (see exhibit A).

• On 2022-11-17 we received a SMS via the ABSA system with information of, I assume the appointed contractor (see exhibit B).

• On 2022-11-19 I contacted the ‘contractor’ via WhatsApp to which they replied that they are waiting for ABSA (see attached).

• On 2022-11-22 09H34 I replied to the e-mail I received from ABSA and attached pictures of the damage AND explained the risk and urgency.

• On 2022-11-24 I contacted ABSA on [protected], to follow-up and I spoke to Padi, see trailing e-mail. He could not find the e-mail with the pictures I sent as it did not have the claim number in the subject. I explained to him the urgency and the risk. He requested me to send him the e-mail with the pictures direct so he can fast track it, which I did at 11H19, see trailing e-mail.

• On 2022-11-28 15H28 I contacted ABSA again and spoke to a lady (did not take her name). She said that Francis van Heerden was tasked to do some report, something like an audit / assessment report. She promised to follow-up and come back to me. But she never did.

• I still do not have the particulars of my ABSA contact assigned to this claim.

• During this period we have had intruders twice that walked into our yard. This pose a huge personal safety risk.

• To date I have not even had one attempt of an ABSA consultant contacting me.

• The builders break is just around the corner and then availability of a builder will become the next challenge.

• I have thus given a contractor of my choice the go ahead to proceed with the repair of the wall.

I need someone senior from ABSA to contact me urgently wrt this claim and the way forward. NOT A SINGLE PERSON FROM ABSA HAS CONTACTED ME SINCE MY PREVIOUS E-MAIL

Here is my additional reasons, also with comments in red text and yellow highlights.

My questions asked are in blue text.

• [protected] 1318 – I phoned Home Insurance claims helpdesk again [protected]).

I Spoke to Charlene Ramkisan/Ramkishan/Ramkisoon

Who is my consultant? Oscar Mkize

What I his her contact number? Not allowed to give direct number out.

What is the 7 digit number of the consultant? 5018419

Asked her to read my mail from yesterday first, she got it and I referred her to the issues listed.

I explained the risk again and that we have had intruders twice, theft of our washing line yesterday and I just had another call from ADT at 13:00 and I suspect it is another intruder.

I mentioned again that in light of this ABSA leave me no choice but to give a contractor of my choice the go ahead to do the repair, if they do not respond urgently.

She ant to transfer me to Oscar but he is not available, she noticed an out of office on his email.

She can see that St MOR Ventures PTY Ltd was appointed as the contractor. She can also see that this ‘Doctor’ person is from St MOR.

She said that she is sending a mail to Oscar as we speak.

I asked her to tell him he is more than welcome to phone me after hours.

I also asked her to CC me and one senior person on their side. I never received this e-mail so I am not sure whether it was sent.

• [protected] 1505 – I Mr Doctor at St MOR to ask if they have had any feedback or go ahead from ABSA. Unfortunately there was no answer.

• [protected] 1530 – I noticed a missed WhatsApp call from Mr Doctor and sent a WhatsApp to enquire whether they have had nay feedback / go ahead from ABSA. See at St MOR and asked whether they have had any feedback or go ahead from ABSA (See Exhibit C). Have not yet received any feedback nor an attempt to contact me again.

• I have still not received any contact of attempt to contact me from anyone at ABSA.

It has been 3 working days and no resolution from the missing payments division. They tell you two working days - not so. I have emailed them 3 times and I have spent over an hour on the phone at my expense trying to reverse an ABSA to ABSA payment ony own account that has gone missing in ABSA ! The money was paid by me from my cheque account to an old credit card account by mistake.All they need to do is reverse the payment. It is now over 72 hours and I need the money. I cannot access the old credit card account to reverse the payment as it is inactive . But then how is it that I could deposit money?

estate late Mongezi Dennis Phatho id no:[protected] 1

date of death 24 June 2021, Master reference number;021189/2021

It is a second file where we are experiencing poor service, all documents are lodged. On follow up we are forever told that the matter is escalated, or ABSA has a deadlock, overtime has been granted a yearly next week payment will be made.

No payments made up today, the matter is still escalated, please guys, you are best, deliver.

Regards

Pamela Dube

[protected]