ABSA Bank
Reviews and Complaints

On 5 February Mr E Pavlis requested to invest money into the ABSA money market account.

Today 19 March 2018 he went to ABSA to transfer the money, from money market to his cheque account and noticed that the interest received from 5 February 2018 to date is very low. When querying this, he was informed that an initial fee of approximately R7400 was deducted to facilitate this investment, hence the lower interest amount. At no point did the consultant explain fees and deductions to Mr Pavlis and by doing so he was not given the opportunity to make an informed decision. it is felt that Mr Pavlis was not treated fairly.
Your response will be appreciated.

I have had a personal loan for the past 2/3 years and every month my repayment went of on the 15th of every month. I did a top up on this loan on the 15th of december around the afternoon time. But as usual my installment went of on the morning of the 15th. The person on the phone who handled the top up for me accedetely made the new repayment date on the 1st of every month. This means that on the 1st of jan 2018 the top up loans installment went of only 15 days after the previous installment of the initial loan. This means for me twice in one month. this to me is major problematic since i dont have such money available in my account on a monthly basis. I went to the ben swart branch and told them what happend. they assisted me in a refund. I was told that they made an manual arrangement for the installment to go off on the 15th jan 2018. But it did not. On the 19th I went to the bank again to query that. Then i was told that according to the computer for the 1st of february an installment will go of and that all will be fine after that. Came the 1st of February a double installment went of. Again I went to the bank and said this puts me in a predicament. We got to speak to a Trevor Balyoi on the online helping site. he refunded the one installment and asked me after long deliberation to make a manual payment on the 15th of Feb 2018 and contact him on the 16th so he can activate a debitorder change date. This I did. He replied back to me via email that my debit order date was sucsessfully changed and will now go off every 15th of the month. When March came an amount bigger than my installment went of. My installment is R3563-71 but R4652-02 went off. I phoned the support line and made contact with trevor again. Both told me that this was supposed to happen since no more than 30/31 days should elapse between payments and with me there was 45days. And that the money that was extra for me was according to the bank ethical. I was not informed of this extra amount prior to the change of date. I had no means of preparing myself for this nor does this make sense to me since I was not the one that screwd up from the beginning. To the bank it is ethical to take the amount prorata for the 15day laps time and i was told that those 15 days are my responsibility. But it is not Unethical for the bank to take 2 installments in one paycheck from me? Either way it is always the client that pulls on the short end. I want to know why this should fall on me and not the bank or the person who made this mistake in the first place. I have 7 children of who 3 are livving with me. i have one that studies. my husband have almost no income most of the time since he rely on what you will call piece jobs that are very scatterd. hope this helps you to understand the financial strain this puts on me if any extra money must be taken at anytime other than what I originally budgetted for. please come back to me with this on my phone number [protected] or on my mail adress maritza.[protected]@up.ac. za

Hallo

On the 28th of December I received a call from an ABSA Vehicle Finance consultant. Informing me that my debit order for the 1st of December did not go off. I don not remember the consultants name.

He asked me if he could initiate a double payment whilst we speak. In a panic I authorized him to do so not to have a bad credit record.

When I investigated I noticed my payment did go off. I contacted the call centre and was told I cannot get that double payment back or get dismissed from one payment.

I now have a cash flow problem.

Please could someone assist asap.

Sandra Blom
Id [protected]

I am H I Ndilele with ID No [protected] resident at 6163 Rev Tsubella Street Ikageng Potchefstroom.

i'm in a process of divorce my finance are not good at all. i successfully entered into a repayment arrangement with ABSA regarding my vehicle. i instructed ABSA to debit my cheque account with the agreed amount but they totally cancelled the stop order. now they are threatening me with the repossession of the vehicle even when i say the reinstate the stop order and that i will pay the arrears in April the 15th 2018.
Good afternoon,

Below is the email discussion with Ms Pienaar of ABSA.

The money is debited from my bank account monthly, have adapted the debit order?

From: Pienaar, Amelia: Absa [mailto:Amelia.[protected]@absa.co.za]
Sent: 10 November 2017 03:00 PM
To: Ndilele Hluphekile; Aqeelah Adams
Cc: Mapoane, Dorah: Absa
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

Your first payment is on the 15th of November only after that we can send for capturing and then only you will receive the addendum letter.

Kind regards

Amelia Raubenheimer | AVAF Restructurings and Fulfilment Consultant | Retail Collections and Recoveries/ customer operations
Tel +27 11 354 4724 | Email amelia.[protected]@absa.co.za
Barclays, 337 Petroleum Road | Watloo Pretoria
Barclays.com

Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions - in the right way

Confidential
 Please consider the environment before printing this email
IMPORTANT
This e-mail, which may include one or more attachments, is strictly confidential and may contain privileged information. All information therein is ABSA Bank Ltd, proprietary, intended for internal use by employees only and may not be distributed to the general public

From: Ndilele Hluphekile [mailto:[protected]@justice.gov.za]
Sent: 09 November 2017 10:39
To: Aqeelah Adams
Cc: Pienaar, Amelia: Absa
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day,

My email below refers;

Is this matter which is long overdue attended to?

I have seen that both you and Ms Pienaar have read my email but did not reply.

Ndilele H I

From: Ndilele Hluphekile
Sent: 08 November 2017 01:50 PM
To: 'Aqeelah Adams'
Cc: 'Pienaar, Amelia: Absa'
Subject: FW: Mr Ndilele// [protected] [EC: 5c23fea1]

Good afternoon,

I refer to the email below from Ms Pienaar,

I haven't received the addendum yet, until the addendum is received the matter remain unresolved.

Regards

Ndilele H I

From: Pienaar, Amelia: Absa [mailto:Amelia.[protected]@absa.co.za]
Sent: 30 October 2017 11:16 AM
To: Ndilele Hluphekile
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

No we will send you a addendum after the capturing was done

Kind regards

Amelia Raubenheimer | AVAF Restructurings and Fulfilment Consultant | Retail Collections and Recoveries/ customer operations
Tel +27 11 354 4724 | Email amelia.[protected]@absa.co.za
Barclays, 337 Petroleum Road | Watloo Pretoria
Barclays.com

Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions - in the right way

Confidential
 Please consider the environment before printing this email
IMPORTANT
This e-mail, which may include one or more attachments, is strictly confidential and may contain privileged information. All information therein is ABSA Bank Ltd, proprietary, intended for internal use by employees only and may not be distributed to the general public

From: Ndilele Hluphekile [mailto:[protected]@justice.gov.za]
Sent: 30 October 2017 11:15
To: Pienaar, Amelia: Absa; Aqeelah Adams; Mapoane, Dorah: Absa
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

G9ood day,

Are there no documents to complete and sign?

Regards

Ndilele H I

From: Pienaar, Amelia: Absa [mailto:Amelia.[protected]@absa.co.za]
Sent: 30 October 2017 08:35 AM
To: Ndilele Hluphekile; Aqeelah Adams; Mapoane, Dorah: Absa
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

Everything is finalized as arranged.

Kind regards

Amelia Raubenheimer | AVAF Restructurings and Fulfilment Consultant | Retail Collections and Recoveries/ customer operations
Tel +27 11 354 4724 | Email amelia.[protected]@absa.co.za
Barclays, 337 Petroleum Road | Watloo Pretoria
Barclays.com

Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions - in the right way

Confidential
 Please consider the environment before printing this email
IMPORTANT
This e-mail, which may include one or more attachments, is strictly confidential and may contain privileged information. All information therein is ABSA Bank Ltd, proprietary, intended for internal use by employees only and may not be distributed to the general public

From: Ndilele Hluphekile [mailto:[protected]@justice.gov.za]
Sent: 30 October 2017 08:15
To: Aqeelah Adams; Pienaar, Amelia: Absa; Mapoane, Dorah: Absa
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good morning,

The email below dated the 13th of October 2017, is my reply.

Trust you find this in order.

Ndilele H I

Sent from my Huawei Mobile

-------- Original Message --------
Subject: RE: Permanent Plan Terms and Conditions
From: Ndilele Hluphekile
To: "Ntsimane, Mmannana: Absa"
CC:
Good afternoon,

I consent and agree on the terms and conditions.

Ndilele H I.
[protected]

From: Ntsimane, Mmannana: Absa [mailto:Mmannana.[protected]@absa.co.za]
Sent: 13 October 2017 01:17 PM
To: Ndilele Hluphekile
Subject: FW: Permanent Plan Terms and Conditions

Good day

Please note we cannot proceed with the restructuring without
your consent to the terms and conditions.

From: Aqeelah Adams [mailto:[protected]@lawforall.co.za]
Sent: 30 October 2017 08:06 AM
To: 'Pienaar, Amelia: Absa'; 'Mapoane, Dorah: Absa'
Cc: Ndilele Hluphekile
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

Kindly advise if there is any feedback herein.

I trust you find the above in order

Kind Regards
Aqeelah Adams

Aqeelah Adams
________________________________________
Legal Mediator
[protected]@lawforall.co.za
t f

Independant African Mediation proudly services LAW FOR ALL products

From: Pienaar, Amelia: Absa [mailto:Amelia.[protected]@absa.co.za]
Sent: Thursday, 19 October 2017 7:14 AM
To: Aqeelah Adams
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

Client must reply on our email to him

Kind regards

Amelia Raubenheimer | AVAF Restructurings and Fulfilment Consultant | Retail Collections and Recoveries/ customer operations
Tel +27 11 354 4724 | Email amelia.[protected]@absa.co.za
Barclays, 337 Petroleum Road | Watloo Pretoria
Barclays.com

Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions - in the right way

Confidential
 Please consider the environment before printing this email
IMPORTANT
This e-mail, which may include one or more attachments, is strictly confidential and may contain privileged information. All information therein is ABSA Bank Ltd, proprietary, intended for internal use by employees only and may not be distributed to the general public

From: Aqeelah Adams [mailto:[protected]@lawforall.co.za]
Sent: 18 October 2017 15:56
To: Pienaar, Amelia: Absa
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

Kindly advise if I must request client to email you in order to expedite this matter.

Kind regards
Aqeelah Adams

Aqeelah Adams
________________________________________
Legal Mediator
[protected]@lawforall.co.za
t f

Independant African Mediation proudly services LAW FOR ALL products

From: Pienaar, Amelia: Absa [mailto:Amelia.[protected]@absa.co.za]
Sent: Wednesday, 18 October 2017 8:45 AM
To: Aqeelah Adams
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

We did try to call our client and send emails and there was no contact with client.

Kind regards

Amelia Raubenheimer | AVAF Restructurings and Fulfilment Consultant | Retail Collections and Recoveries/ customer operations
Tel +27 11 354 4724 | Email amelia.[protected]@absa.co.za
Barclays, 337 Petroleum Road | Watloo Pretoria
Barclays.com

Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions - in the right way

Confidential
 Please consider the environment before printing this email
IMPORTANT
This e-mail, which may include one or more attachments, is strictly confidential and may contain privileged information. All information therein is ABSA Bank Ltd, proprietary, intended for internal use by employees only and may not be distributed to the general public

From: Aqeelah Adams [mailto:[protected]@lawforall.co.za]
Sent: 18 October 2017 08:40
To: Mapoane, Dorah: Absa
Cc: Pienaar, Amelia: Absa
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

I refer to the below email

Kind Regards
Aqeelah Adams

Aqeelah Adams
________________________________________
Legal Mediator
[protected]@lawforall.co.za
t f

Independant African Mediation proudly services LAW FOR ALL products

-----Original Message-----
From: Aqeelah Adams
Sent: Wednesday, 18 October 2017 8:38 AM
To: 'Mapoane, Dorah: Absa'
Subject: RE: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

Kindly advise if there is any feedback herein.

I trust you find the above in order

Kind Regards
Aqeelah Adams

-----Original Message-----
From: Secured Restructuring [mailto:[protected]@absa.co.za]
Sent: Monday, 09 October 2017 4:51 PM
To: Aqeelah Adams
Subject: Re: Mr Ndilele// [protected] [EC: 5c23fea1]

Important: Please ensure that the following documents are attached with all request for AVAF restructurings: If you have already send the documents please ignore the below.

-Copy of Id document
-An income and expenditure statement
-Proof of Income, i.e. Salary advice.
-Proof of insurance
-A letter of your request.

NB: If you do not have an income please provide details of how you will make the payments of the arrangement.

NB: If the above documents are not received within 48 hours your request will be declined.

Also take note that we do not assist with skip payments.

Please take note of the Terms and Conditions:

- Terms and conditions on original contract remains the same.
- Balance on the account will increase due to additional interest.
- Restructure of account is subject to approval.

Thank you for your e-mail.

If you do not receive feedback within the next 5 working days please contact:

Dorah Mapoane(Dorah.[protected]@absa.co.za) - [protected]. If still no response in 24 hours please contact Charles Cronje ([protected]@absa.co.za) [protected]

This is a standard response and you need not respond to this e-mail.

Please keep this for your reference. Your ticket number is:
[#ID: 5c23fea1-EqcZ-u1gy-xXAM-4rjTja5rI6qh#]

-----Original Message-----
From: Aqeelah Adams
Sent: Mon, 9 Oct 2017 14:49:56 +0000
To: 'Secured Restructuring'
Subject: Mr Ndilele// [protected] [EC: 5c23fea1]

Good day

We act as Legal Advisors and Legal Mediators on behalf of our client Mr Ndilele who holds an ABSA Law for You policy, underwritten by ABSA insurance Company Limited.

Kindly be advised that our client would like to enter into a re-payment arrangement for his ABSA Home Loan.

Kindly find attached hereto:

* Motivational letter and payment proposal;

* Income ;

* Expenditure report ;

* Copy of client's ID; and

* Proof of insurance

I trust you find the above in order.

Kind Regards
Aqeelah Adams

Legal Mediator

Fax: +[protected]

Since arriving in the UK in January I have emailed Absa Bank five times to ask them to change my South African Cell number to my UK Cell number. apart from the automatic response I have had a response from three different people who have done absolutely nothing. I have not even had a response to my last email. I am now stuck in a position where I am unable to do internet banking as the SMS to agree to any payments is not coming through to my phone.

As I am going to be in the UK for quite a long time it seems the only option is to open a different bank account as the service from Absa Internet Banking Division is non existent.

Good day,

Regarding account number [protected].

This vehicle should have been settled a long time ago. We have submitted proof of our insurance last year in order for Absa insurance to be cancelled on this account. It has yet to be cancelled and keeps being added every month.

This is causing for the settlement amount to keep adding up, and not getting settled! We have sent through the proof of insurance numerous times with absolutely no feedback.. We have gone into an Absa branch to sort out, and was told they can not assist.

We will not be paying anything further as the settlement amount at Statement issued 15 Feb 2018 was @ R 3716.48, we paid R 4000.00.

Absa bank does not seem honest in doing business, and are we extremely upset with the service received thus far!

Contact me urgently on [protected]!

I reported a claim in december 2017
claim number 3360865
kagiso was the person sorting out the claim
after numoures phone calls and emails i still dont have an answer
the camaras was struck by lightning and a full report from adt security was sent with the claim
you should be able to trace it very quickly as you have the claim number
rr le roux
id [protected]
35 drakenstein rd
durbanville hills
7550

Dear Sir/ Madam
During my visit to a Sorbet store on Saturday the 3 March
I was appalled at the behavior of one of your staff members that was a visitor/ client at the same store
The disdain and disrespect shown to staff members of Sorbet due to a power failure which was a uncontrollable incident, was distasteful to say the least
What was more disturbing is her grand standing about her status and that she apparently only deals with Absa Private clients
Certainly does not bode well for your brand and being a Private client of your opposition does not instill confidence to ever consider switching
My view is that she has anger management issues and should go for counseling
Hopefully she can become a better ambassador for herself, your brand and South Africa

Bitter ontevrede met ABSA se diens

Op 15 Februarie 2018 het ek vol vertroue die ABSA Viljoenskroon tak besoek om vir my baba dogtertjie n spaarrekening te open. Omdat ABSA skynbaar staan vir maklike, veilige en gerieflike dienslewering, het ek my babaoppasser gevra om vir n uur en n half na my kind te kyk, want dit is mos 'n eenvoudige en basiese taak om 'n nuwe rekening te open en behoort nie lank te neem nie. Tot my frustrasie moes ek 'n uur wag voordat ek deur 'n konsultant gehelp was en toe begin my frustrasie en tyd mors eers. Dit het die konsultant, Mnr Oregdele Kgoadi 'n verdere uur en 'n half geneem om die FIKA proses te doen, want volgens hom gebruik hulle 'n nuwe stelsel wat nog nie volledig afgelaai is op sy rekenaar nie. Hy moes sy rekenaar elke vyf minute refresh anders kon my inligting nie gestoor word nie. Na twee en 'n half ure se gesukkel het hy uiteindelik die FIKA proses afgehandel, maar nogsteeds kon ek nie 'n kaart ontvang nie. Mnr Kgoadi moes eers 'n e-mail ontvang wat aandui dat die rekening goedgekeur is. Hy het my gevra om weer in die wagkamer te gaan wag, sodat hy solank 'n ander klient kon help. Na 45 minute se wag het ek tou op gegooi want ek kon nie langer die babaoppasser laat wag nie. Mnr Kgoadi het my belowe dat my kaart die volgende dag gereed sou wees en dat ek geen verdere probleme sou ondervind nie. Op 16 Februarie het ek terug gekeer na die Viljoenskroon tak om die kaart te gaan kry. Die proses was redelik vinnig ek is deur die dame belowe dat ek dadelik geld in die rekening sou kon deponeer via EFT. Ek het selfs op 16 Februarie 'n sms ontvang wat my dogtertjie geluk gewens het as nuwe klient. By die huis het ek geld in die rekening probeer EFT, maar die boodskap het bly wys dat die rekening nie geidentifiseer kan word nie. Ek het 'n paar keer in die daaropvolgende dae geld probeer deponeer maar dieselfde boodskap het bly op kom. Op 22 Februarie ontvang ek 'n sms wat my inlig dat die rekening oop is en dat ek net geld in die rekening moet deponeer om dit te aktiveer. Omdat ek op daardie stadium in Pretoria was, het ek na die Woodlands tak gegaan om die transaksie te doen. Die teller by Woodlands het my ingelig dat die rekening geblok is en dat ek nie geld sou kon deponeer nie. Sy het verduidelik dat die FIKA proses nie reg gedoen was nie. Volgens haar moes ek na die spesifieke konsultant in Viljoenskroon wat die rekening geopen het terug gaan, want geen ander konsultant of tak kon die probleem oplos nie. Wat ek nie verstaan nie is dat ek eerstens 'n kaart ontvang het al was FIKA nie reg gedoen nie en tweedens dat ek 'n sms ontvang het wat my inlig dat die rekening oop is en net 'n deposito verg om dit te aktiveer as FIKA nie reg voltooi was nie?

Ek het op 23 Februarie ABSA Private Bank in Menlyn Maine besoek om te kyk of hulle beter diens kan lewer. In 'n wereld waar tegnologie koning kraai moet dit tog moontlik wees om telefonies of via die internet die probleem op te los? Die onis behoort nie op die klient te wees om die fout reg te maak nie. Die konsultant by Menlyn Maine, Mnr Oswald Tshifura het die Viljoenskroon konsultant probeer skakel, maar hy was op daardie tydstip nie in die tak teenwoordig nie. Mnr Tshifura het weer al my FIKA dokumente op sy rekenaar in gescan om aan mnr Kgoadi te mail sodat hy die proses oor kon doen. Mnr Tshifura sou my daardie middag nog terug skakel of mail oor die stand van sake, maar ek wag nou nog vir sy kommunikasie. As gevolg van ABSA se aanhoudende swak diens het ek besluit om nie verder te sukkel nie. My man het die volgende dag moeiteloos oor die internet 'n rekening vir my dogtertjie geopen by FNB. Ons kon ook daardie selfde dag al geld vir haar in die rekening EFT en hulle lewer haar kaart by ons huis af. DIT is wat ek gemaklike, veilige en gerieflike diens noem. Na dese oorweeg ek dit sterk om my eie persoonlike ABSA rekening na FNB toe te skuif want om so met 'n bank te sukkel is onaanvaarbaar. Ek sal definitief nie ABSA vir enige iemand anders aanbeveel nie.

After being successfull in obtaining a study loan for my son in 2016 and 2017 this year the application was denied.
Even though the loan of 2016 was settled in full at the beginning of 2017 and the loan of 2017 was settled partially.
The reason for the decline was mg cheque account that I hardly ever use. Bank fees and incorrect selection when paying with debit card is the cause for account going into a negative balance.
ABSA advertise that they assist students on TV but even existing customers battle to get help
Definitely looking to change banks

René Viljoen

I applied for a personal loan online.
1. Called your call center the e-mail was incorrect.
2. Submitted the documents for a second time.
3. Called your call centre again, only to be told that my application was never submitted to a consultant. Applied once more, and submitted my documents again.
4. Called your call centre again, only to be told that the loan of R66000.00 was cancelled, and no reason could be given why this was done.
5. Your consultant then said I should apply again, and I did, and to be told that the loan would only be R6000.00?
After having sent my documents 3 times and being told so many times that my documents where not found and to reaplay?
I would like to consolidate my debt, and should you want my business you are welcome to call me on [protected], other than that I would not even advise any one to use Abs at all.

Kind Regards
Annalene Nikles

Good Day

Kindly please note that since 26/01/2018 to date I have not received any communication about my virgin money credit card or received the physical card yet. I have made several calls to virgin money credit card the response I get is that my application is being processed, how long does this process take?

Your services and efficiency are really poor.

i want to know why a pensioner still has to pay such a large amount of money while their pension salary is so little.

looking at the option, restructuring the account, request low interest rate or sell the property

where will the pensioner have to live if he/she should sell
how long still must the pensioner pay if the interest rate is dropped
restructuring the account... means the pensioner has to go through a whole lot of paperwork travelling to and fro banks which will possibly take more money from the salary of a pensioner which is already little.

well what can one do... a home loan was made and payment is expected whether you as the pensioner can cope with the little you get or can even see straight or let alone travel on your own.

think of the pensioners

My mother had Absa Trust as the executor of her estate. It took Absa Trust around 15 months to get to a point where the heirs started receiving their inheritance. It took them 6 months to realize that she had passed away. To date it has cost me R100, 000 due to the incompetence of Absa Trust. Their management team does not even reply to email inquiries.

Absa Trust had allowed to bank accounts to be zero'ed out because they failed to close the accounts.

Good day
I lodged a claim for repairs on the house situated at 309 A Celliers Street, Centurion, since it suffered damage arising from hail and storm.
It was late last year and an assessor can and apparently reported back absa. After a while without feedback I phoned Absa insurance office to check the status of my claim. The feedback was that - my claim has been rejected- I requested a written letter so that I am able to follow through, especially the reasons of the rejection.
Its a month or so since I communicated with them request the letter but to no avail.
Having noted that my claim has been rejected - I request your office to demand the letter of the rejection and send same to me so that I can go through the contents and subsequently make the necessary moves.

It is currently difficult or impossible to address the reason for the rejection in the absence of the communication. Please assist in this manner or any other possible way.
Hoping this is in order.

For easy reference, my id number is [protected]- Mr O.T. Manzana
Email address:[protected]@yahoo. com
Contact number: [protected].
I'd appreciate your feedback as a matter of urgency.

A few days ago I was told that my credit card application was approved. Half an hour later I got a call from CCD couriers informing me that they ALSO need a copy of my ID, 3 months' payslips and proof of residence... (which I was never told beforehand) I understand why they would need a copy of my ID but I fail to see why they need the other 2 documents, especially when I had already sorted that out with ABSA. Why a courier would need 3 month's payslips and proof of residence is beyond me. Unfortunately I gave my only copy of proof of residence to ABSA and when I called ABSA to ask if they can e-mail the document to me for the couriers - I was told that the couriers don't need those documents and that they would put a delivery note specifying not to ask for them. So when the courier arrived, there was no delivery note stating not to ask for proof of residence etc. and I was unable to receive my (already approved) credit card. Basically, someone at the call center lied to me saying that I don't need to produce those documents - when I actually did need to. *unimpressed* ...maybe I'll get my credit card sometime this year :/

Name - C H Jooste Card [protected]
For more than two years I haven't used my card and paid the balance off monthly. My January balance showed on the statement as R3 904.86
which I paid and asked for the account to be closed. I was called and asked why I want to close the account and my answer was that it was paid in full and I bank with another bank. After this I was told there is a settlement of more than R1 000 which must be paid before the account can be closed. I am charged bank charges, Petrol Card, etc which was NOT used for years. Usually a settlement is less than the outstanding amount with ALL other financial institutions, except with ABSA. I have requested details around this and how it is calculated only to receive a mail that it must be paid before the account can be closed. I never realized that ABSA tries everything to hold onto clients and to screw them this way. I will first take this up with the Complaints dept after which I will take it up with the Onbudsman. Please provide me with the status regarding this...

A break-in in my house occurred on the evening of the 27th of December. I reported the matter to ABSA on 28 December. A window and burglar bars were damaged to gain entrance to my house. A safe, that was bolted into my wall, was broken out of the wall and removed. It contained 4 weapons, cash and a knife collection. My car's spare keys were also in the safe. The key to the safe was not kept on the premises as I was on vacation and the keys were left for safe keeping elsewhere. My house was ransacked to look for the key - even my ceiling fan was broken. The electric gate was lifted from the track to gain entrance to my premises to to load the safe onto and drive away. The security lights were also damaged. Other items were also stolen from my house but the insurance for those items was at another company - who already finalised that claim by the way. It is now a month and a half after the break-in and this claim is till outstanding. If I don't follow it up, nothing happens! I don't sleep at night because I am scared and worried! The gate is damaged and if it not repaired soon, the gate motor will also break. The gate can also easily be lifted from the track again which will give thieves access again and to make it worse, because my spare keys were stolen, they know where I live and can use the keys on my car and drive away because my cars are not kept in a garage (I don't have one). My son's Isuzu bakkie can also easily be stolen.in addition the security lights which were damaged, illuminated the place where the thieves entered my premises. It is now dark there.in Potchefstroom several burglaries, and often violent burglaries where people are murdered, are taking place at the moment. I urgently appeal to ANYONE to help me get this finalised. I truthfully don't sleep at night because I anticipate a follow-up burglary which is often the case in my neighborhood. PLEASE help me? My cell number is [protected]

Please can Absa help me. I've been a client for decades, but was retrenched March 2017. I've managed to pay most of my accounts, but currently I can't, because whenever money gets deposited into my account, Absa takes it. This has now forced me to stop putting money into my account. R150 for one bounced debit order? That's ridiculous. I cannot keep up. Is there no way that Absa can grant some leniency for a customer in this regard? Absa has taken thousands of rands for bang charges and debit order admin. I could have paid electricity, my cellphone and municipal costs with one Abas fine. It's not through lack of trying to find work and still pay all my creditors, but Absa is making it impossible.
Be human/

In December I was at your Eastgate branch to open mega u accounts for my two kids. Sepati a consultant was assisting, she opened the one, processed the second and told me that her name was too common and had to be review, so the accounts was opened and she could not issue either of the cards. She further advised that she will call to collect cards and process pins. Two weeks later and numerous calls for feed back was left unatttend by both manager and sepati. I then went to small branch in town and was advised that all this was so uncommon and that my one daughter account was open and other not. Never the less I went to the springs mall bank again last Friday to open an account for the child and myself. It was 14h00. The lady that was suppose to advise us where to go, was playing games on her phone, when I asked at the door who could help she sent me to a consultant who when she started I was told that I must move again by the same lady hired to direct customer because she did not realise that there were four ppl before me unhelped. I asked her to call her manager, she made me wait for 15mins, so I asked another lady to call thee manager. Who said she will look into the matter. Does Absa really care about their customers? The only reason I considered Absa was the halaal option,