ABSA Bank
Reviews and Complaints

I sent an email to the disputes department regarding a fraudulant website who I want to claim my credit card payment from and no one has contacted me back. This is also after I have been transferred from one department to another for almost 20 min explaining my story to different people in the so called fraud department. The last one was smart enough to get rid of me gave an emai address to report my problem to [protected]@absa.co.za. Can someone who are able to really assist me please get back go me..

I went to your branch that is in park station(Johannesburg) to open a new account only to recieve a horrible service which made me wonder if I would like to have a relationship with such poor and disrespectful service. I went to the bank yesterday and I was sent back as I did not have all or rather proper documents and that I understood, went back today with all necessary documents to sit there for 30 minutes and to be told that you have been offline since yesterday. When I asked why I was not informed rather thanthan waste 30 minutes of my time the consultant told me he was busy checking . What made me angry of all is the fact that despite the fact that I am dissapointed the other consultant offered me an ice tea which he drank saying to me sorry for the 30 minutes now that to me was an insult and if respect is one of your values then I think that your employees should go back to training cause they are not practicing any of your values and I think I'd rather stick with my bank rather thatn switching to you for such service.

Good morning

on the 15th Agust i had changed my account to a new one as i had already applied for debt review, zero debt sent out 17.1 form I have a credit car with abs I also have funeral cover my daughters savings account and an educational account I was going to open a life cover with abs but the service I got from Anne @[protected] option 2 was horrid she tells me she has every right to debit my account I'm so furious vie been banking with abs for many years yes I was before on debt review but is it my fault the debt councillor was stealing he has killed himself now because all his clients were scammed I'm human and no one seems to see it I really need that money sent back so I can pay zero debts pad so everyone of my creditors get their money this is so wrong that the credit card department goes and debits money on customers accounts after receiving my debt councillors request my ID [protected] please contact me on [protected] can someone help me please

ABSA is unable to help me with a fruadulant account, I reported this a week ago with a consultant name GOSA and she never told me about paperwork and avidavid's, just that an investigation was launched on this account [protected], and that they would contact me on Monday to tell me whats happening with the investigation, now that I phone to find out no one is able to help me with information and now I have to follow procedure that was never explained to me when I reported this a week ago...ABSA YOU ARE USELESS, AND STEELING PEOPLES MONEY!

In re: transfer from portfolio anne-marie du toit attorney to du toit drotsky attorneys

Writer herewith feels the necessity to put formally on record:

1. During february 2017 writer for the first time requested your drika taljaard to change the portfolio name from “anne-marie van der schyff” to anne-marie du toit” in writing, via email. No response from taljaard was forthcoming.
2. During the week starting on 28 august an email request was sent to taljaard requesting details of changing the portfolio from sole proprietor to partnership. After no response was forthcoming, we contacted taljaard by telephone on 31 august, who then confirmed the first available date to consult with her was 7 september 2017.
3. On 7 september writer was informed to hand in –
A) copies of writer’s identity document and proof of residence not older than 30 days
B) copy of the partnership agreement
C) copy of monica drotsky’s (The partner) identity document and proof of residence not older than 30 days
4. Same documentation was handed to taljaard within an hour of the consultation.
5. Our offices was then informed that documentation for writer to sign would be prepared the same day, as well as documentation for writer’s partner, which would then be couriered to her nearest absa branch in amanzimtoti, where she resides on the next day, i. E. 8 september, to reach taljaard by 12 september.
6. Taljaard then informed writer that the “technical process of converting the portfolio” would begin on 11 september and on 14 september, taljaard would inform writer of the moment that internet banking would become unavailable for writer to run across the street (Our offices are situated across the street from absa bank, parys) and to enable writer to do the necessary for the registration of new codes on absa bank’s system;
7. We did not hear from taljaard for the whole week of 11 – 15 september, despite email sent to her to request where the process were;
8. On 18 september writer started getting anxious because of the time lapse; we contacted taljaard who informed us that she was busy with another client’s account. She seemed unaware of the process to follow to convert the portfolio;
9. This prompted us to start sending urgent email messages to taljaard, siyabulela, and to mr mnothoza. Suddenly, unexpectedly, writer’s access to the portfolio via internet banking was cut off on 18 september. This was done notwithstanding numerous requests to taljaard to inform writer beforehand;
10. Numerous phone calls were made to taljaard during the course of today, 19 september, who promised to phone our offices back; needless to say this did not happen.
11. Taljaard at one stage informed our leentjie that “it specialists” who “works behind the scenes” and has “no contact with the public” is working on the portfolio. This prompted writer to phone your mr mnothoza, to inform him of the predicament;
12. Thereafter, after we had to again contact taljaard telephonically, taljaard again informed our leentjie that she was not allowed to make known the names of the individuals “working behind the scenes”;
13. She then went ahead and told our leentjie, that, should writer have opened a brand new account with absa, the process would have been shorter than converting the already existing profile! While this is with respect totally incorrect, she then informed our leentjie that “the process” would be “done before close of business today”.
14. We therefore await your urgent responses as to when writer’s internet banking would become available again, since taljaard has not even been able to inform us as to why writer cannot simply visit the branch to register new internet banking codes.
15. Take note, that writer will be visiting monica drotsky on friday 22 september, and would have been able to take the necessary documentation for her signature, to her and return same to absa bank, parys; however writer is now under the impression that these documentation, as referred to by taljaard during the consultation on 7 september, has not even been prepared yet.
16. You need to urgently inform writer of when the internet banking would be active again.
17. Writer has been a client of absa bank since november 1999, when writer received writer’s first salary cheque. Writer can now however, not wait to no longer be an absa client.

Goodday ID:[protected]
I appreciate ABSA Bank appointing an insurance on my behalf when I purchased my citigolf NP154207 which is presently financed through you. However the insurance for which I have been paying for, the services are shocking. I had and incident on Saturday 09/09/2017. My car rolled and hit my gate. The drivers door was damaged to the extent it does not close at all therefore hindering the central locking and alarm activation. I did report the incident to the absa call centre. I have been put to different people and today is now the 7th day my car stays opened in my yard with no alarm working and no feedback. The only thing that has been done is an assessor came out on Wednesday and to date still nothing. My concern is that if the cars alarm is not activated and stays open if this unit is stolen during this period I will not take ownership as I have reported this incident and there seems to be no urgency. If this the kind of insurance that ABSA recommends then I am flabbergasted at your service. I expect this to be attended to asap. and will def. change the insurance and will let others know about the insurance provided. I work for a VW dealership and we are constantly recommending finance companies together with the insurance agents however we would def. have to look into not recommending ABSA and the insurance in the future as the insurance agent reflects poorly on the services the bank offers as such.

I expect some results asap.

In October 2015 I cancelled my home owners insurance with ABSA

I also provided them with proof that my property is now insured with Integrisure

Absa HOCvetting confirmed that my request is processed

However I discovered today that an amount of R7265-30 was deducted from my home loan account on 31 August 2017 and upon further investigation I found that an amount of R6675-83 was also deducted on 31 August 2016

Both these deductions was illegal and unauthorized, in fact it amounts to theft

Your assistance to pay back the amount of R13941-13 with interest will be appreciated

I do reserve my rights in full which include inter alia to lodge a complaint with the ombud, the media, the consumer protection board, the public protector, and to institute legal action if the money is not paid back into my home loan account without delay

Hope to hear from you soon

Regards

Johan Boning

Email - [protected]@rocketmail.com

On Monday the 11th of Sept 2017 I contacted Ryno that my banker Anver Abrahams said would be able to assist me regarding I business that I would like to take over in Durbanbille. Ryno said I should email him all the Information as I did and with the amount that I would like to apply for, to purchase the business from current owner. Response back from absa and have the emails to proof it. They would like the registration date and number as proof that I did regsiter the business in my name and they need 3 years bankstatements from me before continue with application.

How is this possible? If I'm trying to buy the business. Nobody will ever sign their business over and register it in your name without security of their money really? I forwarded the email to my banker and asked for assistance cause how can this be possible, well he also decided I wasn't worth his time nor absa time better to just ignore the customers.

Good Morning

My father banked with ABSA for many many years, in actual fact his account was moved over from Allied Bank and Trust Bank to ABSA.

My father passed away in August 2016, about 3 weeks later ABSA changed all his statements to read Estate Late, his normal bank account, credit card and Aims investment.

It is now a year and a month after his death, and still ABSA is unable to cancel the credit card account in his name when he actually had money in the credit card - no payments outstanding.

I have been to ABSA 4 times, and even opened the Estate Account with them but still ABSA cannot do what needs to be done. Only on my 3rd visit to the bank was the AIMS investment sorted out (Wow that was a quick and pleasant experience)

But now still the Credit Card account cannot be cancelled and all the time there are bank charges being charged and these amount add up if you take it that it has been a year, even his normal saving account had so many bank charges going off that after a year it is a substantial amount of money.

How can ABSA convert the accounts to Estate late and yet still charge fees when it is obvious that the accounts are frozen and are not being used.

How can I apply to get the Credit card account closed as numerous emails have been sent to the Credit Card Department and then aswell to the Deceased department and Deceased Credit Card, and also, how can I make a claim against ABSA to recover all the fees that were charged ?

Hi. Wow I have never experienced such appalling customer service at any bank. The lady that issues tickets at the front desk at the Absa Southgate branch has such a stinking attitude. She was unwilling to assist, showed NO interest at all in assisting me. She ignored me completely before she could assist me. She was even chewing fun while talking to me. She didn't even greet me, she just said "mmmmm?", I mean what's that? I will not be visiting the Southgate Branch ever again. I am actually considering changing banks. Absa PLEASE take your staff to the same training that FNB takes its staff to.

Good day
I have been experiencing unpleasant service with ABSA rewards from
Day one. (2016) Please ! can someone urgently assist. Your call
centre cannot assist, your in branch administrators cannot assist –
Actionline @absa - has been apologising for the delay in their email reply’s since 30 June – than actually helping resolve this situation. “Advising that a manual calculation will processed, and that I should WAIT!... How long exactly does a person take to process a manually calculation. 4months?

I've logged complaints / inquiry on numerous occasions and still to date I have
No Validated response or feedback.

This service with you is appalling, reallly!
I opened with account with ABSA - in 2016. To date received no cash
Back rewards, I've swiped my card on numerous occasion. Yet
Received not a cent back from from ABSA Rewards. Why is that?
I am aware of Absa rewards changing the benefits as of this year
2017
Please investigate my bank statements for [protected] to date and
process my absa cash rewards as mentioned in your policy
wording.
Please respond with urgent feedback

I think i have reached the stage were i must make seriose desisions due do policy's i have with absa because things are just getting to a stadge were it's time to get the right people for the job because the experiance i am having with absa is of the worst . Firsty keep on changing insurence brokers then when trying to get advice it's just not possible we must wait weeks and when arranging meetings it just never happens and i think its time to change .
Thank You
Mark Jacobs
Tel ; [protected]

For the past few months weird EFT's go from my account and my account has been Emptied out now for the second time. I lost a total of about R150 000.
I have a couple of fraud cases with police were ABSA fraud inform me evertime that the fraud case is close me as client have to get a court order so that ABSA can investigate it THIS IS THE SERVECICE PRIVATE CLIENTS IS GETTING. So the police advice me to do EFT refersals and see how much money i can trie and recover to survive so long till the police finish theire investigation. so i send email to [protected]@absa.co.za as adviced but they do not even respond to theire emails or wen they respond oops sorry 30 days is past.out of 80000 eft;s that was made they only did 10000 refersal. Tomorow i will be contacting cart blance huisgenoot DA and will be flooding social media not even my Banker or any one from Absa try's to assist me

My heart is so so sore with the service I'm getting from absa . On Sunday 3rd there were fraudulent transactions that took place on my credit card. I immediately called the card division to report the case. I was then transferred to fraud department and a case was lodged and I was told that a consultant will get back to me within 24 hours.

I waited and no one got back to me. On the 5th, I called to enquire and I was told that they're busy with the transaction and someone will get back to me. I asked if I'm going to get back my money and I was told "yes" and this will be resolved with 2to 5 days after I lodged the complaint.

This morning after all the wait I call and I'm told that there's nothing happening on my case because I didn't sign the declaration. The declaration form that I was never told about. I'm also told that this case will only be processed after the completion of the form and will take 7 days.

The money that went out of my account is about R6500. That's like a lot of money to me.

I'm really really disappointed with this kind of service. I would have completed this forms on Sunday and probably have my money back. But I have to use more money calling and holding on just to get feedback updates . This is not on. You as my bank is supposed to protect . I might not be one of the top dogs but I'm your client, a loyal one and will appreciate a little service

absa mobile banking was working fine then sudenly 2 hours later it just stop work keep on saying wrong credensials but know for a fact they are corect as im using online banking every day seems to me like its time to change banks as i need a banking app for all my transfers and seems like the other banks dont got this problem in their apps and warn people before making changes or disconecting them

Our bank account is [protected]

Our financial director, Nicolise du Preez, paid in error an amount of R191 775.00 on 01/09/17 to New Northwest. The amount should have been R1 917.75.

Since then we have phoned (nobody answers) and emailed without any response from Absa.

The receiver of the incorrect amount, New Northwest, want a letter from Absa that the amount has been paid from our account. Our banking manager, Tilla de Bruy, does not respond to our calls or requests.

Can you please assist.

Chris du Plessis
J C du Plessis
Director.

I have 2 Flexi Funeral policies since 1999 - Policy numbers [protected] and [protected]. Since the 19th of May 2017 I am trying to increase my benefits on the policies and add extended family. On one of the policies the child is over the age of 18 and I am trying to add her as an extended family and also increase the cover. On the other policy I want to increase the cover as well as add additional family. I received the "changed" policies - made the corrections on the policy documents and returned for the changes to be made. On one of the policies the birth date is incorrect - you are not going to pay out - so who's loss is this going to be? When I phoned in today they would not put me through to a manager / team leader because they are busy and cannot attend to my call. I have send all my queries to [protected]@absa.co.za and ais.[protected]@absa.co.za P Oosthuizen.

ABSA Woodlands Branch

This is probably the worst run branch of ABSA that I have encountered.
Today only 2 tellers and a long queue. ATM machines outside the branch, one was offline for about 2 hours and a long queue.
Help desk, no-one around.
Branch manager away at a meeting, This excuse has "worn thin" as I have never been able to see him or find him. Get out of meetings and help your clients.
Your sub/ junior manager, Edward of no use. All he did was complain himself that they do not have any staff and very indifferent. By the way he does not know how to contact a senior person out of the branch that i may refer to.
I spoke to a few people about this branch and all agree it is badly operated and lacks management and direction, service does not exist.

Get your act together ABSA.

I'm bitterly disappointed in the way that Absa Insurance has been dealing with my Car Insurance claim, following an accident on the 26th August. Despite getting a claim number - 3314464 - and promises that the assessor will inspect my car today at 13:00 at my home, NOBODY turned up - or even confirmed the appointment - as promised via their claims consultant!

Their phone number [protected] rings forever and nobody answers! I've dialled 5 times yesterday afternoon - without anyone even picking up the phone.

I was also informed yesterday that they had called me- which is NOT even recorded on my phone.

I'm appalled by their non-caring and non-attentive service! Unacceptable to deal with customers like this!
Please help! My cell number is [protected] and email address is [protected]@gmail.com.

To whom it may concern,

I have recently been retrenched from my place of work and currently have vehicle finance with Absa finance.

Subsequent to the above, I have made enquiries regarding a retrenchment policy I "thought" I had with Absa Finance, only for the consultant at your Absa Westgate Mall, Cape Town office to tell that I do not.

I find it extremely hard to believe that Absa would offer finance at such a substantial amount WITHOUT insurance. Baring in mind that I dealt directly with the dealership during my application for finance (Reeds, N1 City, Cape Town) and not ONCE spoke to an advisor from Absa Finance nor was I advised that the finance offered by Absa does NOT cover insurance relating to retrenchment, disability, death etc.

Referring the National Credit Act of 2005, as a consumer, Absa should have asked me if I had any alternative means of insurance which your institution has not. Failing to do this has now placed me at a disadvantage in terms of retrenchment cover for my vehicle.

The consultant I dealt with telephonically advised that I do not have a policy with Absa Finance covering retrenchment which she could neither believe do the amount borrowed.

I am highly aggrieved and frustrated with the experience I have had with Absa in the last few days and the lack of assistance from your consultants.

I would appreciate if the above is looked into as a matter of urgency. As stated above, I have been retrenched and currently unemployed and require feedback regarding firstly, the policy not being offered to me during the sale agreement and secondly, what the way forward is in terms of payment obligation from myself.

My ID number is [protected] and I can be reached on [protected].

Regards,
Debbie Daniels