ABSA Bank
Reviews and Complaints

I am a previous client of ABSA and as such had a overdraft facility and home loan with the bank. As security I ceded a SANLAM Policy to ABSA.

Since then, all account have been closed and fully settled. Now I am send form pillar to post to try ABSA to lift the cession. ABSA is not responding to my mails or providing guidance wrt the correct department to contact!

Ek het internet bankdienste, maar die toegangs rekening is n besigheidsrekening. Ek kan nie my krediet kaarte kanseleer en die nuwes koppel nie. Ons tak op Jan Kemdorp sukkel om dit reg te kry. Dit mors baie tyd en is erg ongemaklik. Vandag is die tak al heeldag van lyn af, nou het n mens nog onnodig ingery ook. Kan hulle nie kliente laat weet as die tak van kyn af is nie.

My vehicle was involved in a small crash from behind when a taxi drove into it at a red robot. Firstly slow claim process from advisors, and you have to beg for a response from them. I explained I do not have vehicle hire service on my policy or a secondary vehicle and I use my car daily. Was requested to submit two quotes for repair, which I did. This claim was logged on 12 January 2022 and to date has not been paid. I requested a cash payment so I could do repair at a repairer who could accomodate me, but was told by Accessor that ABSA does not do that... even though in policy it says it does... albeit at their discretion apparently. I am insured and my vehicle is financed by ABSA but im not happy with the service.

I have been trying to get my brothers estate paid out since 2015 and just get the run about, mariaan Jacob's says there is no evidence and yet I have 627 emails with numerous replies on my computer. Kasmeera Budhoo who has been working with the estate mostly refuses to answer emails or voice messages. Carte Blanche is interested in the story. Absa is useless

I am Sheldon from Mandeni kzn. It's been two weeks now since money has been disappearing from my account I was charged for rewards for a few times. I went into the bank after 3 hours standing in the queue, the consultant there says there's no problem with my account so I told her look at my statement properly there's money going missing and she just stopped looked at me and said what must she do then. Today I haft to go open a banking account with a different bank because the people in that bank failed to value me as a customer. I am very disappointed with this bank and I will make sure every absa client hears my story. Don't worry about scams and fraud from people because the bank it's self is stealing money. Oh almost forgot I sent an email to head office and they sent a reply saying good day. Pathetic!
There is more pictures of proof I would like to show but I can not take screen shots of my account.

Good day,

I hope you can assist me. I get no feed back regarding my late fathers estate with ABSA. He passed away Aug 2019. They keep on asking for documentation which we can't supply them because they have to request it.

My mother passed away last year and now her estate is on hold because ABSA is still not done with my late fathers.

Will you be able to assist us?

I have logged a complaint in November with actionline, the complaint number C-[protected].
I had been paid out from the credit life an amount into my personal loan account. This account would be paid until end February 2022. I was advised to contact Absa to reinstate my debit order at the beginning of March.
On the 26 November they have debitted my account for R 662, 80 with a journal debit and I assuming this is for the credit life premium ( which has already been paid until end of February)

I have requested a refund on numerous occassions, for the past two months and no one is interested in contacting me to advise what the problem is. I look at my account and its currently in arears with an amount R 330, 68 and it shouldnt be, Absa is now giving me a negative credit profile for no reason.

I want my money refunded and the arears amount needs to be deleted from my loan account [protected].

On the 24th of December my vehicles tie rod broke due to a pothole. My car was towed to my mother's house which was the closest at the time in Mpumalanga. I lodged the claim in the 28th. To date no one from Absa has contacted me to arrange towing to the nearest dealership to get it fixed. I've been phoning in everyday and every time they tell me there is a 48 hour turnaround time. I stay in Joburg and need my car for work. I have never experienced such bad service from an insurance company. Seriously thinking of moving all my policies to another insurer.

I have been debited an amount from my account, stating that it was a journal debit,

This was done without my consent, I don't even know what this amount is for,

Please advise further or I will be forced to take this matter further to the ombudsman as this is against the CPA.

I did a ATM deposit of R11000.00 yesterday 13/12/2021 my money was taken by your machine but my reciept came out unsuccessful.
The branch supervisor gave me a telephone number to contact but no one picks up when i call.
I also was given a ref number : C13690580
The deposit was for South African Breweries.

Please could somoene assist in this matter as i am now out of pocket of R11000.00

Since June 2020 we have been in communication with the Estates department of ABSA bank regarding the winding up of a deceased's estate. (Ms. PRS Matloporo) The one person who was put in charge of the process, to represent the family was one Molefe Matloporo. The latter unfortunately passed on in early 2021. That left us in a quandary. The family then appointed me as the guardian for the only remaining child of the deceased, as I am the biological father.
I assumed that responsibility and have been in communication with the bank ever since.
However, because of our felt tardiness in finalizing things on the part of the bank, I got into contact with your Mr Corne Fourie, who is the Estates Manager for ABSA. Because, at the time, he was in agreement with me regarding the slow pace of the process, he assigned a new administrator for the process, in the person of one Lecia Astrie. I formally wrote and thanked Corne for this and commended Lecia and requested continued AND CONSISTENT communication between the two of us, to which she fully agreed.
In the last few months, suddenly I noticed that there was beginning to be a communications' breakdown. I then lodged a complaint with both Lecia and Corne, to which Lecia responded on 8th November, where she sent me an email to say she was going to update me on the whole process on the following day. I have her email to this effect. When that did not happen, I still sent her an email as a reminder, and copied Corne. The amazing thing happened! Suddenly she called me to say she had been instructed not to communicate with me, because, new reason, there was nothing official that the bank had that I am indeed the father of the orphaned child. Why had they waited until my complaint about communication to tell me this? I asked Corne. To which his response was a cold: "It doesn't matter when that decision was taken." This was a smokescreen. The only reason Corne supported this was that both Lecia and Corne happen to be White and Afrikaner, and I am African. So, they will cover one another's backs until the cows come home for their racist agenda.
I would like ABSA bank to go into this as soon as they can. For it has the whole future of an African orphan at stake, and to which both Corne and Lecia stay insensitive. I have copies of all the correspondence to support my complaint and I shall submit same to a designated investigator, once Absa does that.
I am doing this so that the bank can seriously start interrogating the whole issue of racism in our society, and its various subliminal manifestations.
I have sent previous complaints to an email address that I found on your web page : [protected]@absa. africa and to which I have yet to receive a response or acknowledgement.
Yours
Mzwandile Mangcu
Cell [protected]
email : [protected]@outlook.co.

My Insurance for my building is more than double the value of my house. The house has been valued by an estate agent recently so i know the valuation is recent. Despite several enquiries, phone calls and follow-ups I cannot get anyone to fix this issue. Not only has the value being insured double of what it should be the annual premium is now almost 2.5 times what it was. I cannot get anyone to help me and it appears that Absa will just continue taking my money and do as they wish.

I took a funeral cover at Absa bank Jan Kempdorp, early last year 2020 I went to add members in my funeral cover.a month after my visit at the bank my monthly premium increased.on the 15th November 2021 I went to process a claim but the member was not on my funeral cover and the other members.i want a refund for all the members on my funeral cover.

The complaint is against

Lebogang Letsholo
Enterprise Banker
Business Banking : SME Northgate

T +[protected]
M +[protected]
E Lebogang.[protected]@absa.co.za

Address:: Shop B6 1st Floor| Northgate Shopping Centre | Cnr Olievenhout & Northumberland Avenue | Northgate 2194

in that this person did not do due diligence prior to suspending the Tarraco body corporate bank account - an action that has no merit.

We have sent emails to her, tried to call, even placed a DEMAND on her services. Nothing.

The complaint originates from a general email received from this person dated 19 May 2021 and subsequent actions. We addressed an email to her dated 20/11/2021 in which it is stated:

It is noted:
(1) An email from you dated 19 May 2021 required that Tarraco body corporate was to respond to this letter even if your details have not changed:

(2) there is no requirement in your email that the client provides you with specific documentation, other than an oblique reference to some form of manner or means whereby ABSA is to "verify the identity and or address of their client".
As neither you nor ABSA provided specifics as to what documents were needed, we, on behalf of the Tarraco body corporate responded on 26 May 2021 by sending to your email address a number of documents.
There was no bounce-back from your email address.
The probability that you received the email is very high - we are sure there are means within ABSA that when required by the necessary authority, will prove that the email was received.

(3) the email sent to you on 26 May 2021 that had as attachments various documents that were, given that no specific documents were requested by you, of sufficient detail for you or ABSA to establish
- the identity of the ABSA client
- the address of the ABSA client
- the officers of the ABSA client

(4) you made no effort in acknowledging the email of 36 May 2021.
You did not respond to the email either advising that the documentation submitted was sufficient for the purpose intended, or that the documentation submitted was not sufficient for the purpose intended.
Your lack of reply provided the confirmation by default that you had accepted the documentation submitted as sufficient for the purpose intended.

(5) on 17 November 2021, being a period of nearly 5 months later, which is a considerable number of working days, you and ABSA unilaterally without warning, suspended or in other ways prevented transactions on the account.

You did not concern yourself with doing the basic functions that had been entrusted to you - and that is of checking, verifying and responding to incoming emails, and and advising the ABSA client that indeed documentation had been delivered to you.
You chose to ignore that documentation.

(6) there is no cause that can excuse you and ABSA from its incompetence in this matter

(7) our Demand is placed as of this day.

(8) in your email received by this office on 18/11/2021 you undertook to review the documentation. There has been no response from you to date.

The back account remains suspended.

Good day

I just wanna find out about the call that was made to my mother's sister due to credit that was said was made by the late her husband, of which the husband passed away in 2010,

May you please clarify to us

for an update you can contact us on cell [protected]- email @cmatshobhodo.[protected]@gmail.com. the case related to my late uncle (NSTIENI EMMANUEL ENOS).

I THANK YOU

Tried to phone Absa at shop 68 Centurion Lifestyle Centre on 12 November 2021 at about 9:30 am. The phone rang for four minutes with no one answering it. It now means that I have to drive there to 'force' them to speak to me. Phone number dialed is [protected]

SF Thompson account 262013 cell number [protected]

On 03 November 2021, I made payment into Pharm Retail account number : [protected], branch ABSA electronic settlement, branch code 632005 paid an amount of R 571807.95 for the supply of goods to Protagonist Investments CC in Namibia. After payment, I discovered that I was scammed. The contact person was Alex Khosa, a sales manager +[protected].

2020-12-23 protective measure was listed, with this it has cost me a position as its reflects as if i was frauding.
the generic letter that i reveiced was not detailed enough of what was the incidents.
i was told that absa had a leak in december, can i have the listing removed in my profile and proper detailed letter explaining what happened.
I am suppose to be happy enjoying my new position, now i am unemployed.

I have raised numerous issues with ABSA and received Reference numbers But NOTHING is happening and NOBODY has cared to call me, even though I am a Private banker!

I will switch to FNB and make it clear on social media with all the email trails how BAD Absa is!

Eisnommer: 4042820
Ek het in April 2021 n eis ingesit by Absa vir waterskade aan my woning in Gansbaai.
Ek het n kwotasie gekry vir n bedrag van R48403.93 om die skade reg te maak
Op 19.10.2021 het Dudu Puso my geskakel en gese die eis is goedgekeur vir R21000.00 (ongeveer)
Ek het vir haar n epos gestuur op 19.10.2021 dat ek wil he hulle moet die eis review omdat dit so n groot verskil is van die kwotasie ontvang en die eis terug betalings bedrag.
Gister 03.11.2021 het ek n oproep gekry van Valerie Fourie dat die eis is interne ondersoek en dat die eis nou heeltemal afgekeur is omdat die dak nie onderhou is nie. Ek het haar meegedeel dat die dakskroewe is almal vervang en dat ek wel die dak onderhou het. Sy het versoek indien ek ontevrede is met Absa se besluit moet ek n werksverslag instuur asook die faktuur dat daar wel aan die dak gewerk is en betaling gemaak is.
Geen voorwaarde is aan my gestel met my navrae oor die review nie. indien ek die eis uitbetaling sou aanvaar het dan het ABSA die bedrag verloor want dan sou die eis uitbetaal het met Geen verdere ondersoeke nie. Hoekom is hierdie werksverslag en fakture nie met die eerste eis bepaling aangevra nie? Hoe kan Absa die eis goedkeur en indien jy n review vra die eis heeltemal afkeur. Wat interne in Absa gebeur het niks met my te doen nie - iemand by ABSA het nie sy werk gedoen nie en daar is n verwagting by my geskep.
Hierdie eis is al Maart 2021 aangemeld en dit vat Absa 8 maande om terug te kom na my en nog steeds is dit nie afgehandel nie. Ek sien dit as swak diens en verwagtinge is geskep sonder voorwaardes. ek vra dat julle hierdie eis ondersoek asseblief. Absa is die enigste bankdiens wat ek gebruik al my besigheid is by julle en ek is besig om my vertroue heeltemal in ABSA verloor. Dit is nie aangenaam om so behandel te word nie.