CB Banks ABSA Bank waiting 2 months just for an answer

ABSA Bank review: waiting 2 months just for an answer 55

AM SMITH of ZA

Apr 04, 2011 11:15 am EDT

Review updated: May 16, 2022

Resolved

Featured review

A water pipe burst in our wall on the 13th FEb 2011. Tbhey sent someone out to repair the burst water pipe on the 15th FEb 2011, After many phone calls costing me about R600.00, they sent a contractor out to repair the wall where the plumber had to break through, this was a month later, I am still waiting (it is now 04.04.11) for them to authorise the repairing of the kitchen cupboards that were damaged because of the burst water pipe. We have to live with our kitchen cupboard contents in our lounge becasue we can not use our kitchen cupboards. Their service and follow up are disgraceful and non existent. I have had to phone all the time to find out with is going on and how far the claim is and then I get promises that they will phone me back and this they NEVER do. I am totally disgusted with them and will never use them again.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

55 comments

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Annelize Gomes

1 comments

Annelize Gomes of ZA

Oct 28, 2018 7:09 am EDT

Verified customer

It is now 10:18 and I am standing in the que along with 14 people and there is only 2 tellers? Terrible service ... waiting forever to be assisted! This is happening all the time. Absa is becomming the slowest serving customer service bank in kroonstad.

Absa kroonstad murray street

BarendJ

1 comments

BarendJ of ZA

Nov 01, 2018 2:32 am EDT

Verified customer

Ek het by twee geleenthede probleme met my kredietkaart in die VSA gehad waar hulle dit nie wou aanvaar nie. Een was toe ek 'n bestaande jaarlikse fooi wou hernu en die ander toe ek 'n boek wou koop

Is dit omdat ons nou rommelstatus het?

John Nieuwoudt

1 comments

John Nieuwoudt of ZA

Nov 04, 2018 2:20 pm EST

Verified customer

I went into Absa Bank Eastlynn on the 7/4/2017 to change 3 x R100 notes for R10, R2 and R1 and was told "we don't have change" without even looking in the till. If this is the attitude then I don't know why I am banking with Absa and then they wonder why they are loosing clients.

Kopano Eugene

1 comments

Kopano Eugene of US

Nov 06, 2018 3:02 am EST

Hi, I once called for quotation for a car and me and the consultant agreed to first wait until I get an approval from the car dealership. Now they have processed the application for a car I don't have and I need back my money. They have 1st taken R1630 and now R 1428 which I all noticed them today. My policy number is [protected]

heather wagstaff

1 comments

heather wagstaff of US

Nov 12, 2018 3:31 am EST

Verified customer

i am trying to find help with my table view accounts

one has been closed
the savings account is still open
#[protected]

i have R1000 Available..i live in the uk now..how can i access this money no one seems helpful

await your response
heather wagstaff

thenicolean

2 comments

thenicolean of ZA

Nov 12, 2018 7:47 am EST

Credit Card received last week.
Courier received copy of my ID and Proof of Residence.
I ahve been to Tokai branch every day since then, to activate my card.
Even mailed ficadocs@absa to help speed up the process.
The only reference I have been given is: 3357540
This is shocking service!

Robin Cox
[protected]

thenicolean

2 comments

thenicolean of ZA

Nov 12, 2018 5:27 pm EST

Masego Kgwadi

1 comments

Masego Kgwadi of US

Nov 12, 2018 11:37 pm EST

Bank is not able to assist and provide clarity on money transfer transaction that took place between 2 Absa accounts. Recipient claims that money was never received in her account and sender can not be given details of where money transferred went.

morne vorster

1 comments

morne vorster of US

Nov 13, 2018 12:46 am EST

Date of Incident: Friday 17 February.
Merchant: Spraycraft Vehicle Body Repairers in Bellville Cape Town.
The merchant want's to charge an additional 5% on the invoice if you select to pay by credit card. Is this allowed, lawful and ethical.
How can I go about to report this merchant to MasterCard and to Visa as well as to ABSA, their bankers?

Thabiso Kevin Dlamini

1 comments

Thabiso Kevin Dlamini of US

Nov 13, 2018 1:33 am EST

Only one cashier who's helping more than fifty people on the queue. Mabopane Central City Mall, how can this happen where there is stuff moving around. Are this people here can't use your system. I have two hours waiting for help and how about people I got them here. Please guys your Custmor service is very poor.

View 0 more photos

Altavz

1 comments

Altavz of ZA

Nov 13, 2018 2:36 am EST

I am waiting for more than 5 weeks to settle my claim. This is not acceptable at all. I send emails to Absa in December but no reply. This is so furstrating.

Dalene de kock

1 comments

Dalene de kock of ZA

Nov 13, 2018 4:11 am EST

I used to receive SMS's when drawing money. It works for ± 3 months and then stops. Then I go into the bank to have it activated again. Then I receive SMS's for a few months again and then it stops again. Really annoying as my husband who has a card for my account still gets the SMS's. I am considering taking my money to Capitec Bank.

A Vorster

1 comments

A Vorster of ZA

Nov 13, 2018 11:34 pm EST

Verified customer

date of incident - 3 Nov
waiting for feedback

please can i get a managers contact details. i have been dealing with Gugu Nkosi

i have received only bad service from my incident. i really need to speak to a manager to understand how ABSA's service delivering works

contact nr [protected]
A Vorster

Peter Caskie

1 comments

Peter Caskie of US

Nov 14, 2018 6:51 pm EST

Hello,

Please may you assist me with my settlement amount on my vehicle. I called [protected] and it says that an email has been created - but nothing received as yet.

Is there an email address that I can send the request to ?

petetcaskie@gmail.com

Regards

Peter

Alta van den Heever

Benoni, ZA

1 comments

Alta van den Heever of Benoni, ZA

May 16, 2022 9:48 am EDT

AFTERNOON

We had a burst pipe on Friday 13th.

The 2 joining bathrooms flooded as well as my dressing room cupboards. The vanity in the bathroom is on the floor so that also got waterlogged.

We have had MAVERICK Plumbers out on Friday afternoon and after inspection they said a LEAK DETECTOR will have to be sent to see where the burst happened.

I phone today at around 12 to follow up. (No one at ABSA phones me).

Hutton Plumbers came out this afternoon around lunchtime. My husband went to the house to go through the problems with them

We were told that they don’t know if they will be able to get the same or a similar bath that we have or the same tiles – which I don’t think they will get – and that they will replace only the tiles that they have to take out to fix the pipes.

So with this statement my bathroom will then look like a pumpkin patch house with tiles not matching – hectic.

We must also sign something like a waiver stating the if something is damaged after they started that this will be for my account.

How do you get to this conclusion? They will also only fix the portion of the pipe that is damaged and not replace the whole pipe. The adjoining bathroom have tiles that cracked with the force of the waterpipes that burst. Apparently, these are for my account – lol.

My carpets apparently will be for my account – after it got damaged because of the waterpipes.

What am I paying insurance for every month?

I need an assessor to come out and assess the whole job.

Contact me urgently regarding this please or else I will be forced to go to the OMBUDSMAN with this complaint.

We have now been without a shower or bathroom for that matter since Friday? But my premium still goes off and to top it all we must pay the excess BEFORE any work is done or complete.

Alta van den Heever

[protected]

Tobie van den Heever

[protected]

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