Acai Berry
Reviews and Complaints

I am also dealing with the company and bottle of the supplements that I found more than useless. I called within the 14 days cancellation period and was told I didn't have an account...but they sure found the account when the billed me for the next bottle. This is such a rip-off because they don't speak English well enough to understand us and then we can't understand them! I am so frustrated because the email address that I was given (same as listed above helpdesk@natural-acai-berry.com doesn't work). I am going to send Dr. Oz and Oprah an email since it was there show that gave this product validity in the first place.

I am ALSO a victim of the Natural Acai Berry Dietary Supplement scam. I am one UNHAPPY customer as well. I have been trying unsuccessfully to put an END to the shipments as my only interest was the "free trial" which I admit I did apply for. I received a call from a rep of the company who was extremely rude and all the while I told her that I DID NOT WANT this product, she kept talking over me asking "do you understand what I have read" and even though I said NO! I received the product anyway. When the product arrived there was NO INVOICE, no note, no return address, no NOTHING! I have emailed and called to no avail. I was told when I got through to Rowena from online live assistance that they have no record of my order. Well sure as heck SOMEBODY has it because I'm getting billed. I thank you for the additional phone number of [protected] and will be calling that as well as my credit card company to dispute the charges. Oh and the website of www.natural-acai-berry.com is useless.
Thanks for listening,
Catherine

I ORDERED WHAT I THOUGT WAS A FREE TRIAL WICH ENDED UP COSTING ME 70.00 I ASKED TO WHAT THESE CHARGES WERE FOR CLAIMS I DID NOT READ FINE PRINT AND I AM OUT THE MONEY.THIS COMPANY JUST STOLE 70.00 OF MY MONEY WHICH IS REAL DISGUTING WHAT A RIP OFF! I AM REPORTING TO BETTER BUSINESS AND EVERYONE ELSE I CAN THINK OF .MY BANK ACCOUNT HAD NSF'S FROM THIS TRANSACTION THEY DID NOT CARE!

this also happened to me i called the [protected] and it was always busy. so i did some research and i got this number to call goes right through1-[protected] talk to a man that was very rude but i was a jerk right back told him i wanted to cancel gave me a ref number guess i wait and see.

Sara848
I too ordered the acai berry and it didn't work for me. I have been tring to cancel future shipments by calling the [protected] supplied on the website and bottle, but always get that it is out of service or cannot be reached in my calling area. I went back to the website and it doesn't contain any information on how to contact the company. I think this is wrong and I think someone should check into this. I am so glad I found this complaint site. I tried the [protected] and I got through to a representive and he assured me I would not receive any more shipments. After calling I also had to press 1 to talk to someone. Thank you so much Upset, you really helped me out.

I too am getting charged for an order i have not placed. I will be calling the [protected] to try to retract my money, and will calling bank to stop any further withdrawal, this is crazy, i'm a single mom and don't have an extra $69.95 a month. Stay tuned.

Same problem. Spoke to a rep who was totally unconcerned and couldn't get his words right. Tried to sell me a lie and claimed I agreed and blah. I strictly only wanted to conversate about how to get my money back and told him I wasn't interested in any other explanations about the product and previous transactions. It's too obvious that this company is playing mindgames. Eventually the rep (David) claimed he cancelled the order and I would be refunded for charges. I'll just wait and see. Don't trust them.

Following the advice of a comment above, I called [protected] and cancelled all orders. I could only get through by pressing number one instead of two. I was given a cancellation number and the name of the person to whom I was talking. I sure hope this works. The man on the phone assured me that it would. I am also calling my credit card office to put a stop on further charges. If they say that they can't, I will close the account!

for anyone that needs to know how to cancel their account at natural-acai-berry.com, I have just called [protected] and spoke to a representative..he assured me that I will no longer be sent anymore of these pills and not be charged anymore...If you call this number press the number 2 and you will get through...I hope i have helped someone..

I am receiving bottles of Natural acai berry monthly and have tried to contact the company sending them...to no avail the toll free number ([protected]) is not available and the web site gives no place where you can contact them to stop sending them...My account has been charged $88.85 monthly and I tried to get my credit company to stop payment..they also were not able to do so but is going to chech into what is going on...I am very upset...can anyone help me...the web site is www.natural-acai-berry.com

I agree totally. This is a scam. Be very careful. The terms are on a separate page in small print. The terms say you will be charged $89.31 for a 30 day supply every MONTH, thereafter. When you try to cancel the phone is answered by someone with a very thick accent that you cannot understand. They will not credit your account. May have to close it out completely. It also says that your sign up for Fit Factory newletter for $29.95 +1.77 each month thereafter. Also, a 21 day bonus trial to PriceLimbo for $8.51 a month thereafter. Don't know what to do. Will never trust anything on line again.

This is a total scam! Buyer beware! I got the free trail of the Colon Cure. No where, and I mean no where do the ads (on computer) say you will be charged automatically a huge sum of $89.00 after 15 days and then continuing every month. They also sign you up automatically for a newletter and a Fit program online at a cost of $29.00 per month. I am reporting them to the BBB and Attorney General for wire fraud.

I authorized a $ 3.95 charge for shipping and handling of trial sample of ACAI BERRY and that was all in December, now in January I receive another bottle of this product which I did not order or authorize . I have tried to call two phone numbers [protected] and [protected], at both I got message that all agents were busy and wait would be 3 to 5 minutes. Well I have never got answer at either number. Tomorrow I will try again, if no answer I will take copies of all the complaints on the web site to my lawyer and see what he suggest. I am waiting to also contact my credit card people on this matter. What a shame that you have someone that has nothing better to do than run a scam on people.

FWM Laboratories sent product not ordered and also billed credit card without authorization.

SCAM ARTISTS. I HOPE THEY ALL GET CANCER!

### THIS COMPANY!

I am also having problems with the same company! I also had ordered the free trial of acai berry and I have been charged 2 payments of $87.13, and a payment of $49.95, for a total of $224.21 in one month! I had to cancel my card to keep them from taking out any more! I sent back the bottles they had sent me, and spoke to one supervisor, Shawn with the ID# SUP-04, and he told me that I should receive my refund with in a couple of weeks, and that was in August! It is now, Sept. and still no refund! I have called back several times, and have faxed them the acai berry bottle confirmation numbers along with the USPS Tracking Numbers on each returned item, and a copy of my bank statement proving that I had not received it, and then I spoke to a different supervisor that told me that my time is now up to receive my refund and will not be refunded back to me. Then, they tried saying that they had not received the products I sent back. I have to agree, that this is ###! And Something should be done! I read that Lmmitchell said that they were going to file a complaint with their bank. If someone could please let me know how that is done, I would be so grateful. I have spoke to my bank, First and Farmers on several occasions, and they have not helped at all. All they say is that, "There is nothing we can do." If there is a lawsuit filed or anything done about this, Please let me know. I would like to be involved, and I have proof of Confirmation Numbers, and receipt of delivery for the Acai berry. My email is lindapowell28@yahoo.com. Surely, there is something that can be done!

I am getting the round around from this company as well.They took 79.95 from my acount during the free trial period.I was given a rma# to recieve my refund on 9/8/09 It is 9/28/09 and they are still making excuses about my refund. Today I demanded to speak with a supv. and was told to check my email about my refund.However I dont expect to here from them.I am going to file a complaint with my bank for a full investigation on this company.I canceled my bank card with costed me another 8.00 to do so, but hey thats better than them ripping me off for another 79.95 or more.FILE THAT LAWSUIT! THERE IS POWER IN NUMBERS!

I ORDER THE ACAI BERRY JUICE FREE TRIAL AND THEY TOLD ME ALL I HAD TOM PAY WAS ABOUT 7.25 TO THEM OFF MY CAD AND THEY WOULD SEND ME MY JUICE. MY DAUGHTER ALSO TRIED TO ORDER SOME BUT FOR SOME REASON THEY DENIED HER ORDER FOR SOME ODD REASON.. ALMOST 3 WEEKS LATER THEY SENT ME SOME PILLS (NOT JUICE) IN MY DAUGHTERS NAME AND CHARGED MY ACCOUNT 88.55 NOW MY ACCOUNT IS NEGATIVE. IM SOOO MAD RIGHT NOW! ME NOR MY DAUGHTER SIGNIED UP FOR ANY OF THIS.. I CANT BELIEVE THEY WOULD DO SUCH THINGS LIKE THIS THEY'ER SICK! FILE THAT LAW SUIT!

I ordered this too! On the website it stated the Acaiberry detox pills as a FREE TRIAL, but within a month, my credit card was getting charger way more than the shipping&handling price. I called up the company and tried to cancell any affiliations I got myself into, but they said that once I ordered the "free" sample, other companies sort of tag-teamed my credit card, charging me even more. I think that you should definitely file a law suit against this company, and something needs to be done to stop such scams from occuring.

Ok here is my story, in December I ordered the free trial of the Acaiberry product and only paid the $5.95 shipping and handling, that was all I was asked to pay (because well, it's a free trial product, duh). I got my bank statement for January and they had charged $87.13 to my account without my knowledge because supposedly I signed up for a membership when I ordered the free trial product, that makes no sense to me, the purpose of the free trial product was to test out the product and see if I liked it, that makes sense, right?

So anyway, I called the Acaiberry company/FWM laboratories [protected]) to tell them I did not not want to receive the product any more, so they canceled my membership which I was unaware of having, and did not agree to sign up for and told me they would refund me for the that charge of $87.13, I also sent back the free bottle I received and never received any product from them again. It is now the middle of February and I still haven't received my money back for that product they charged me for that I did not receive.

When they charged me the $87.13 it caused my bank account to go negative because I was unaware that they would be charging me monthly and I was not prepared for it and if I had known they were going to do that I would have never even tried the free trial.

I also ordered the free trial of the herbal pills that came with it from another company all I paid was the $3.95 shipping and handling that was asked, they granted me my refund of $99.86 that was charged to my bank account the same way Acaiberry charged me, but how come the Acaiberry company won't refund my money? I have called the FMW laboratories several times and they said the refund was given back to me on the 29th of January and that it is my bank that is holding on to the refund, it is now February 11th and my bank has NEVER taken this long to process a refund. I also asked the FWM laboratories the last time I called about this (which was less than an hour ago) if they could send me a hard copy letter stating that they have processed my refund on their part but this is what I was told by the FMW/Acaiberry representative named Alex "It is not in my interest to so, I can not do that for you, but I assure your refunded has been processed on our part."

So, from what I am hearing, I'm getting a told a big fat lie by this company and I'm really pissed. If they issued the refund then they should have no problem sending me a letter stating they did so, and proving to me that they did give me my refund.

If anyone else is having this problem or any trouble related this this company

please email me at: tabitha018@yahoo.com

I am pretty positive that I am not the only person who is going through this with this company.

I would really like to talk and I need to find out how to go about this situation, because I'm about ready to file a lawsuit on this company. Also, I can never find anyone in that company that speaks good English, it's very frustrating, no offense to people with poor English language, but as far as this company goes, it seems like they do it on purpose so they can turn my words around on me. They are keeping my money illegally, and I want my money back now, they don't deserve to keep my money and I'm am NOT going to pay for anything I didn't receive.

Product was charged to my credit card and sent to me without my authorization. Credit Card company picked up on fraudulent use of my account.

Where to begin...What a total nightmare!

I did order a FREE trial of Acai Berry (only pay shipping of $4.99) on 2/11/09. On 2/12/09 I received a phone call to confirm the trial offer, during the conversation the guy assured me that I would only be charged the $4.99 shipping cost and once the order had shipped my 14 day trial would begin. My trial order arrived on 2/20/09 but my husband was furious told me it was a scam and told me to send it back and cancell. The day after I recieved another bottle from A.S.N based in Torrance, CA, I was furious and rang right away, complained cancelled the whole thing, recieved cancellation codes and sent it ALL back. I thought that was the end of it...

Today, March 9th I come home to yet another bottle, this time from CCM Fulfillment Center in LV. I called them and totally lost it...It turns out that a company called Outbound Marketing has my/your information and is obviously working for several companies that distribute the Acai Berry pills. The lady gave me yet another cancellation code, told me to send the pills back and they will refund my $86.85. They have nothing to do with the original company that I placed the trial order with so I was totally confused as to how they got my information, and charged my credit card without my consent.

I am sending my story to Oprah, Rachael Ray and Fox News channel to find out if they do promote this stuff since their pictures are splashed all over the websites, saying that they swear by it and have used it.

I'm hoping that this nightmare is over for me but I'm not holding my breath...

Same here! I feel so violated!

I had received today, February 17th the same product shipped by the Company CCM Fulfillment Center - 1930 Village Center Circle # 3 - 108, Las Vegas, NV 89134, we never ordered the product, never visited any website or made any order by phone, our credit card as well was fraudulently charged, we already cancelled the credit card with our bank, but it is not only a matter to cancel the credit card, it is important that every one that is having the same problem file a complaint with Nevada Attorney General Office, it can be done on line at the following address: http://ag.state.nv.us/org/bcp/complaint.htm

It is clear that whomever is doing this is using a very complex scam, once if you observe the envelope, there is a Salt Lake City - Utah Permit number 6146 to mail the products, so actually, I believe all this has been shipped fom Salt Lake City, not Las Vegas and they are using different address to not be caught.

The website someone had mentioned is https://secure.acaiberry1500.com/, the address in on the bottle label, as well as a phone # [protected]. They advertise within the terms and conditions the same address posted on the envelope, so, print everything and make sure you file a complaint with Nevada Attorney General Office, at least to make sure other people will not go through the same problem apparently we are all going through.

I too was charged and shipped two bottles without ordering or authorizing credit card purchase

I also received without ordering. Credit card was charged and card had to be canceled.

I have called the number on the bottle and no response. You are put on hold an no one every pickup. What do I need to do about it. I want to stop this order.

Agree, I just received this stuff and I never ordered it. No invoice or receipt. Same exact address. Same product. Yes, I just got off the phone and also had to close my credit card.

The only thing I have used this card for was a Select Comfort bed in December. Nothing else for 6 months. I wonder if their records got hacked or if Mastercard got hacked. The bed was NOT an online purchase. I made it at the mall in a store.

There were 2 charges on the card and I did not make them - totaling $102

Me too. Just got a bottle of ACAI berry superfood power junk. I never ordered it. The sender address is

CCM Fulfillment Center
1930 Village Center Cir. #3-108
Las Vegas, NV 89134

There is no invoice / receipt in the envelope. I also had to call my credit card and closed it. I am not sure how they harvested my info. I *do* shop a lot online, though.

I was also fraudulently charged on my credit card for this supplement I did not order. I called my credit card company to cancel the card and issue a new one. This sounds like a case for the Nevada State Attorney General's Office.
Go to this website to file a formal complaint.
http://ag.state.nv.us/

I, too was scammed out of 87.13 plus 2 bank charges of 35.00 each because of this debit - I never received the "FREE" product, or any phone calls, but was still debited that amount. I have place several calls, only was able to talk to someone one time- David Lopez, he gave me the same crap- refund within 7 days and a confirmation number- guess what? 15 days later, no refund and no one answers the phone- if they do, you are on hold forever and I tried calling from 2 phones at once. Beware- do not order from them.
I am going to my bank again today- they say I have to wait 30 days for them to look into it- 30 days from their promise to repay account- but I'm taking all this info fromthis site and my notes and going early- it can't hurt and I need my money back- some people do real work for a living and unfortunatly this company is not one of them.

This crap happened to me just recently! I ordered the sample with just the shipping fee, and a month later, I was billed 40.00 dollars on my bank account and also charged a non sufficient funds fee for not having enough in my bank account. I am so mad about this and have reported this to my bank, so that they will not allow this transaction.

omg i just checked our credit card and the same thing happened to us, 1 month later, what do i do about this, never had this happen before, 40.00 is alot of money to me right now, they took it right out of his credit card, no letter no nothing, just took it, i happen to look up lipophen online and found this site online and someton else went through this, this is ridiculous please help me, anyone know what to do please email me at shortsas@hotmaill.com

Please help me, i have just ordered a free trial of ultimate beri and have now realised that i shouldn't have and that it may be a scam, what do i do? i acted too quickly, i saw the links on channel 8 news, help me.

I also was scammed by mytrendybag.com. I am working with my credit card company to deal with this matter now. I am no longer able to contact them via email. All emails are rejected from their support department. They grabbed a little over $300 from me for a Prada bag. It was supposed to be a gift. What a total embarrassment. If anyone has more information on them it would be greatly appreciated. This behavior is ludicrous!

I was going to order this...and got to the very end to check out then I decided I'd better think about it. I had a hard time getting out of this site.
I'm glad I read all this info and didn't get into it!

The acaisuperf got me also. Please let me know what your bank did to get your money back. I hope mine can. Thanks!

I just had the same thing happen to me. I hope I get my money back. Have any of you had any success?

Hi Saryk,

I was scammed by mytrendy.com as well. I am currently dealing with this problem but when I try to contact mytrendybag.com there is no response from them at all. Is there any chance you can provide some more information about your experiences with mytrendybag.com?

thanks!

Well I was just scammed. I had question my wife about the $88.62 charge and she had no idea. So I called my bank and told me that sometimes mistakes happen. But she had said to wait and see. Well the charge went through and it was Acaiberryultimate. This is what it looked like online MYACAISUPERF.

My bank is good about getting people like this, so I should get a refund.

But I have done thousands of online transactions since the internet began. In the last 2 months I have been scammed twice. mytrendybags.com is another to watch for. But these are the only two that have every hit me.

I can't beleive what I am reading-it is exactly what happened to me-I did talk with someone on an internet chat-but have actually gotten nowhere! I am filing a complaint with the Attorney Generals Office, and the BBB. Another one to look out for is the "Maxcleansepro.com" this was a package deal and it is just as bad-they tell me they will send me a refund when I send the pills back. The problem is-I've never seen the trial offer-let alone the second batch I was charged for! It's [censor]!

Here's a "roundabout" way to avoid such scams--

Acai is an excessively abundant provincial berry. It sells for $1 a bottle of freshly squeezed juice at any major Amazon city. 400, 000 lbs of acai berry are sold every day in every major Amazon city. The species (euterpe oleracea) grows in the wild and on plantations by the billions. It is a weed species - the very same one used for hearts-of-palm (you know, the cheap $2.00 cans), a product which kills the fruiting trunk.

You Americans are paying out the ### for this product, marketed by greedy advertising charlatans. They pay next to nothing to acqire their acai product (most of thir cost is -packaging-), and they artificially inflate it's value, by spinning all this washy BS about it being a "superfood" and having superior "health virtue." These unscrupulous US companies (not the native growers/harvesters) are making a killing because they make 500-1000% profit in many cases. It's abhorrent.

They are playing the ignorant public like a fiddle, and giving "health food" a bad name. You all would do better to be skeptical of anything making such claims. Make every effort to understand where things come from, and what it is. That way at least you'll have some persepctive.

I took some acai berries in a two pack for 15.00 and it actually made me calmer and less hungery, so I odered a four month supply for 171.00 on the webb it said it was the one approved by rachel ray I don't have high blood pressure, diabetes or anything like that I' eat very little meat, so when I started taking these pills I was very excited I also took the colon cleanse within four days I started have bad headaches and my stomache hurt very badly three weeks later(couldn't work for pain and exhaustion)and four trips to the doctor my blood pressure went crazy it went up and down within a few hrs for three weeks 200/9? to 86/43 and my pulse race the whole time over 100 to 105 the ones I had good results with were the pills at sam's be careful alice flick

On July 27th, I spoke to an online support guy to cancel everything.

Romy: I have gone ahead and cancelled your membership and you WILL NOT be receiving any further shipments or see any further charges.
As per the Terms and Conditions which you indicated that you had read and agreed to before placing your initial order, you were charged the first of three discounted monthly installments of $58.76 for the three month supply of amazing Acai Burn Pills which you have received.
Your cancellation confirmation number is: 303575

Ok fine, they managed to trick me into placing that initial order. But then after July, they kept charging me for ridiclous membership fees, what 2 other fees. And now I can't get support from them online. I have to call some godforsaken overseas number to cancel this again? Or get a refund? I have a funny feeling about this, and I don't think I'm ever gonna get any refund. So I was forced to cancel my credit card today.

This company is nothing but a scam. One big internet con!

this is such a scam i ordered the free package and paid shipping and handling, they then charged me $79.95! I had to get a knew credit card because they were continuously trying to take money off of it.

i am in the same sort of garbage this girl was in... DONT BUY THIS PRODUCT... THEY WILL STEAL FROM YOU!

i would like to cancel my order and do not charge any thing to my credit card

"Acai Berry" and "Total Cleanse" are not products that are produced or sold by central coast nutraceuticals. I advise you to contact your bank to get the correct company information.

i also ordered acai berry detox. i received my order on april 5th. i did get through to speak to a rep who did explain to me that my account would be debited on april 15th if i did not call back to cancel. when ordering this product on web site i did read the fine print at the very very bottom of page which states in 30 days i would be charged 24.95 for a membership fee monthly for a health membership called Live Lean. it also gave a phone number to cancel within 30 before it would be debited from my account. I did not wish to have this service so i attempted to call that phone number several times at which nobody there could find my name to help me cancel this. so at this point i felf very uncomfortable with the whole thing. so today, 4-10-09, i did called acai berry detox back and spoke with someone who did cancel my order. they gave me a cancellation number. I still cant find a legit number to cancel the live lean, so at this point, i just went to my bank and canceled my debit card to be positive that neither of these would be able to access my bank account. this particular company i ordered from was fwm laboratories out of hollywood, florida my advice DONOT ORDER FROM THIS COMPANY. IF YOU HAVE CANCEL YOUR CARD NOW... TERESA LOUISIANA

I tried to cancel my subscription to Acaiberry not rrealizing I had a subscription! I only wanted the trial version. I recieved the order without an invoice and suspected something funny! My credit card has been charged 88.92. I spoke with a foreigner who couldn't understand me and of course I couldn't understand him! What in the world is happening to those of us who work hard, live right to help others and try to stay healthy and fit? Nobody really cares! Please cancel all shipments, subscriptions, and I want a refund! I don't have a clue what's in that bottle. You expect me to drink that juice knowing that you scam people! WTH! Sixty minutes will be glad to get this story! 29385

I got a hold of a representative, who canceled my order, but prior to that, I could not reach a person. Even though I left a message asking to cancel, which they of course have no record of...they still charged me. They are dishonest, therefore, I am not going to take their product. If they have a good product, they will not need to scam people. Even though I could not get a refund over the phone, I am trying to return what they sent me for a refund. If enough people return the product, they will get what they deserve!

i had the same problems as everyone else...someone needs to do something about this company...why can they get away with this...keep charging your credit card and your not getting anything...I couldn't ever get ahold of anyone...BIG SCAM...

I called the [protected] They gave me a conf. no. and a name. Promised to put money back.That was 3 weeks ago!

I placed an order as well and have been waiting over 2 weeks for the product, still nothing. When you call them the operators are over seas, it is obvious by the delay, the fact than none of the operators can speak English, AND they do not have any type of contact with their shipping department.
The product seems like it might be good but with the run around I have had before I have enven had a chance to try it is not worth it, so much for customer service.

I also have been scammed by this company. I have never received the product and they charged my Debit card immediately the $87.13. I call them just about everyday since December 19 regarding my refund but I just get the run around. I will never order anything off the Internet again.

I'm so mad at myself for buying this product. I bought it in good FAITH as we all did. This is my first and last time I will buy ANY product off the internet. I knew i would be charged $3.95 for shipping. I was charged for this on 12-30-08. I did receive this product. A bottle of 60 capsules. Then on Jan. 16th my card was charged for $87.13 and another charge for Int'l fee for $1.74. Oh, this pist me off. I called the first number [protected] and waited to talk to a person. After 10-15 min. I talked to a Ryan Adams. A Mid-Eastern Accent, So Called Employee that gave me a, So call employe # 1028192. He said to me that he put in for a refund of 87.13 and that I would get a confirmation Number via e-mail. Well I wasn't happy with this. So I called the number that I thought I bought theis product from [protected]. Out of Florida. Again I waited 15 min before I talked to The So Call Ryan Adams With the Middle Eastern Accent. He answered the phone and it was obvious to me that is was the same person. He confirmed that we had talked and that he put in for my Refund... Excuse my spelling, I'm so pist... Two Things, Friends.. One, Go to your bank and change your card... Two, Be-Ware if you choose to do business or BUY on Line... FOR ME, I WILL NOT. I WILL STAY OLD SCHOOL. IF I CAN'T BUY IT WITH CASH, I DON'T NEED IT... L. Thompson

On 1/15/09- I not only got scammed with one payment of 87.13 but they hit me again two weeks later for 87.13.. after I had already canceled my order. I am going to cancel this credit card and initiate fraud charges against the lab through my bank. Yea, 174.26 for a product that is supposed to be a "free" trial.. And doesn't seem to work.

I ordered mine online and the same thing happened ... hardly understand them and then they totally ignore the fact that I wanted my money back ($87.13). So much for free trial! I also started to receive phoncalls right after I placed the order urging me to call them back and to get with whoever is calling to get me to buy some more of their sham product. Watch your account - it worries me that they have my account information and can charge at any time whatever they want!

I was scammed in the same way. I did receive the product after about 3 weeks but had already been charged the $87.13 before I received it. When I called they said that the two week trial period was up and that I didn't cancel the account so that is why I was charged. I asked how I could have tried the product for the first two weeks when I didn't receive it until 3 weeks later? They just gave me the run around and didn't answer the question.
This is a very bad company to deal with. They told me they would refund my money in seven to ten days so I'll have to wait to see what happens. I cancelled two days ago. It is SWM Laboratories. Very shady to say the least. Hold on to your money.

My credit card was billed for Ip-dailywebvitamins [protected] at the rate of $92.58. Two bottles of these were received by mail but I never heard of them until they were delivered. Eating fecal matter whether it is foscialized or not will cause loose bowels. Does this product have ADA approval in the United States?

I recieved my free trial and didn't feel like it did anything. I called [protected] which is the number that showed up on my bank statement when the shipping and handling charge came through. I also recieved a free trial of the 30 Day Slim and had to cancel it also. That number was [protected]. The connection was terrible and I had to speak very slowly. Be sure to write down the cancellation number for each and if they continue to charge your accounts file a fraud report at your bank and change all debit, check cards and credit cards.

I am changing my credit card number thanks to this company. My free trial arrived and now they are charging my credit card with $89.31 with no product. I cancelled after the free trial anyway...it didn't work! I can't even get an answer when I call the number [protected]). I won't fall for any more free trial offers!

I signed up for the 30 day free trial of Acai Berry supplement. I experienced very bad stomach cramping, so I mailed the supplement back on 2/23/09 with a letter notifying them I did not want this product. Today, 2/27/09, I was online checking my credit card and noticed there was a charge on 2/24/09 for $79.96 for another month's order. I called the number listed above just a few minutes ago and the representative would not work with me, and asked if I wanted to speak to her supervisor. I waited on the line for 4 minutes and then was disconnected. I want my name, credit card, and any further orders removed .

Please Advise,
Juliene Brown

I requested the "free sample" (30 days worth) of the Acai Berry supplement and called within 30 days to cancel participation in their program so that I would not receive any future shipments. That afternoon I checked my account to find out that I had already been charged $40.00. I called the toll free customer service line to request a refund since I believed that I was following procedure in cancelling within 30 days to find out that the consumer only has 14 days to cancel or they are charged for the "free sample". NO LONGER FREE in my book. My complaint is not only due to the charge of the 'free sample' however, but also due to the fact that while this company is based in the United States (Florida to be specific) the only people that I could speak with were rude, condescending and could not speak English very well. I spoke with both the individual who answered the phone and then with a supervisor and had the same issues of rudeness and language problems. When I asked to then speak with the next level supervisor I was told that the next level was the manager/owner of the company and that this individual was not available to me. I was not given the opportunity to speak with a secretary or anyone. This is EXTREMELY Poor Customer Service if I have ever experienced it.

Just want to get the word out to all who have fallen victim to this "company" giving a free trial of their acai berry product as to what you can do. Call your bank and file a fraudulant claim due to the unauthorized transaction. My account is being credited the $88.55 within a day or two and my bank is going to follow up on an investigation. My banker tried all the customer service numbers while I was on the phone and wouldn't you know...no answer. All my e-mails have been sent back to me as well. Also...order a new visa/mastercard! You do not want this company having access to your account. They may try charging you monthly. Good Luck!

Cleanse Gold Complaints - $.99 ACAI Berry supplement
Review all Cleanse Gold complaints
Cleanse Gold
Posted: 2009-08-26 by TM123

$.99 ACAI Berry supplement

Complaint Rating:
I ordered the $.99 ACAI Berry supplement for the free trial-and a company by the name of Cleanse Gold I then called and cancel my monthly subscription that was part of the $.99 ACAI Berry supplement trial offer that I was not aware of. After I cancled it two weeks the was a charged of $39.95 to my account, when I had not submitted an order. Please give me feedback as to how to stop the payments and receive my money back. Thank you.
Comments United States Food
Share with others: and i still havent recieved any product

I ordered 30-day trial offer for acai berry supplement - Free!
I was billed on my credit card for 1 bottle in April and 2 bottles on my March statement. The total was $251.78 - being refuted by Capital One. I returned to sender the first bottle that came by mail. It was returned again, so I opened the envelope to get phone numbers or an invoice so I could respond to the company. There was nothing in there with any information for returning, and I didn't know they had charged my account without my approval!

Mary Haigler

4-8-09

I went for the trial at 5.95 for shipping... They sent me the product poorly shipped from China. Now thay charge my credit card for $100.32 without account authorization. How can I reach that company and get my money back?

I thought I was paying "shipping only" for a free bottle sample of powdered Acai berry from Advanced Wellness Research. I did not see the terms in small print which would have told me that if I didn't contact them within 14 days OF SHIPPING, that I would be charged $78.81 for this small 60 capsule bottle of powdered Acai berry.

I was puzzled when I got a second shipment of the stuff, because I hadn't ordered it. Then my credit card bill showed another charge of $83.80. I called the company, which took forever to answer. But while they said they would refund the second charge, if I sent back the second bottle, they refused to do anything about the first charge.

I feel that the advertising is deceptive and unclear. Plus, some capsules in that first bottle were defective and not even filled with much of the powdered berry.

Buyer, beware!

Product not worth 139.00. Was unaware of the charge. Signed up for free trial bottle and expected only the 3.92 SH charge. Was charged 139.97 and no phone number to call and cancel. Terms and conditions state only 10 days to cancel but did not list a phone number. package arrived and sent back. Again I was charged another 139.97 two months later and another package sent to me. I refused the order and was able to track down a phone number after many calls to my bank. When I did talk with someone - they were very rude and hung up on me. I was able to get back through and talk with a supposed supervisor who would only authorize a 50 dollar refund. When I told her I was going to report them and dispute it with my bank, she said I was now not going to get anything back. She did walk me through the online page to cancel the order. www.xmorders.com list her name Rosa and PW "online". Hope that helps others. I am out just under 300 dollars. NOT happy with them at all!

I was just charged $29.95 for something at a website that I never visited and therefore never puchased anything from . I did, however, request a "free sample" of the Acai berry supplement that was advertised on Oprah and authorized the shipping charges of $3.95. No where in the disclaimer did it mention an additional charge of $29.95 for this "free" offer. I would like this charge refunded immediately to my creidt card and plan to follow up with my bank and have this listed as a fraudulent charge and may contact the appropriate authorites. I am also going to email the "Oprah" website so they are aware of this website and how they are ripping people off.

I ordered a bottle or acai berry supplement it said on the site $free trial for $ 5.95 only. It never said any where in 10 days i would be charge $78.83 and then2 weeks later i received more pills and charged my acct with another $ 83.00. the rep on the phone said it was in the terms ( i never saw any) and no where did it say it was automatic every month either. SOO I filed a complaint with the Attorney general in my state (NY) and then called my bank and they canceled my card. if its credit they can put a stop on the acct from a particular person or Company from deducting any more money, if its Debit from your checking they will close the acct or cancel the debit card which is where im headed for now. good luck and everyone should should be filing complaints so these people dont keep scamming you.

I ordered the free trial and paid the shipping and handling and then began receiving monthly bottles of the product, UNSOLICITED! I called my credit card company and finally got the correct phone number to cancel further deliveries. After getting the run around from a CSR in India they agreed to refund one month. I asked for the address of the company so I could pursue it further and was told that they were not at liberty to share that information. I was astonished. Afterall, if the company is reputable then what would they have to fear? It's obvious to me that the company is not so reputable because they do not even identify themselves on their bottle. No business name, no address, not even so much as the location of the manufacturing site. I feel so stupid, and I am an educated, savvy individual. I guess, NOT SO MUCH!

I got my free samples OK. But Don't want more then one more months worth. My husband through away the packaging. Duh? Does anybody have the phone number for the bromalite?

Arlene,

We are not stupid! They are! They are stupid and lazy and can't do the right thing like most of us!

Arlene,
You are not stupid. You aren't dealing with a company. You are dealing with a group of Scam Artist that move from State to State with a bogus product and a bogus address.

They're taking advantage of us who do business for years on the internet and have not have a problem until now. They are the stupid ones. One goes around, comes around! But for them, it's jail time.

They are stupid and I'm sure they have been stupid all their lives for taking advantage of good hearted people like us. Stupid crooks that have nothing better to do!

All I can tell you is to press charges. Makes a stronger case and they are being investigated as We speak.

ic3.gov deals with criminal activity such as this. You can file charges on their website. No hassle.

I agree with you, DO NOT FALL FOT THESE SCAMS, there are NO FREE TRIALS. They got me two months in a row because Wachovia would not dispute it for me and I could not reach them to cancel. They don't answer the phones during business hours. They are horrible people scamming us like that, but never fear, crooks will go down in the end.

I ordered a bottle of Acai berry pro through the free trial thing… I was charged $83.30 four times! I tried emailing and got quick responses saying I was only charged for one and the others were cancelled yet the charges are still on my account. I’ve even called my bank! Its been a week and I’m still trying to dispute the charges to get my money back! I have 3 co/workers that recommended these pills and are taking them… one lost 14llbs in 3 weeks with exercise and the others have lost a lot too… I do want to take them but I’m still trying to get my money back! My advice is to make sure you only enter your information ONE TIME… it doesn’t say order confirmed or that they even submitted your order so if you do enter your info then check your bank account later… it’ll save yourself the hassle that I’m going through

This company advertises that you can try a 14 day free trial and unless you read the fine print hidden on their page you do not know that they are going to ship you a 30 day trial and if they don't hear from you within 14 days they will credit the 4.99 and charge you 70.00 plus. They also continue shipping and charging you 80.00 plus a month. When you call to complain they are less than friendly.

What a scam! I ordered the FREE product with only $4.95 postage payable. On my credit card account an amount of $39.99 (CAN$51.24) appreared. I have had the run a round both on the telephone and by email with this company for weeks. They have eventually, after being threatened with legal action, agreed to refund me $20! Do not fall for this scam, especially if you don't live in the USA!

This is a total scam!
It took my package 10 days to arrive. When I tried to cancel my trial order, they had told me that it is a 14-day trial from the time that you place your order. That gave me a total 0f 4 days to decide. By the time I called, it was day 15 on a Monday, they had told me that the trial period was over, and that they would not return my money that they had taken out of my credit card. Two payments of $169 (one for the Acai Berry and one for the colon pills. They told me that the trial period is for the membership and not for the pills.
What does that even mean? They were very unprofessional on the phone and would not let talk to a sup until a good 40 minutes or so. The person on the phone told me that they would get a demerit if they put their sup on the phone. Like I give a crap!
Overall, this company sucks and are scamming many people like you and me.
Call the BBB asap.

I too was scamed and not aware of it till I looked and my bank account later that afternoon. I have tried to call the number provided but it's disconnected. Go figure. I have since spoken to a rep from UPS and they have a privacy clause all she could give me was the name of the company which is TZ Fulfillment out of New Jersey. WHy people can't be honest. I was told you will only pay for shipping and that was going to be $5 but the lady said in the coupon code type "halfship" and you will only pay half which my total them came to be $1.97 i was happy i asked no hidden charges no reaccuring charges. NO there's not. Low and behold when i look at my account I was charged $80.33. Acai Berry Pro staff can kiss my a** !

I ordered the FREE TRIAL of the product Pure Acai Berry. It arrived here and I took one capsule and found I could not tolerate it. I was billed $78.81 for the capsules and $5.10 for transaction fee . Now I've also been billed on my charge card for $83.80 for something I did not order. I never saw anything about the 14 day trial period nor did I read anything about the charge of $78.81.
This is not a company to be trusted and I will notify the BBB and anyone else I can think of. Total scam...you bet!

Same story. I did send the bottle back after 4 days but I was still charged because they said they never got it. I sent it back in their supplied SASE. I have been arguing with them for 3 days with no luck. Theres no way to prove I sent it back. I cancelled my card and my bank is not paying them. total scam!

Thanks 4 the heads up on this scam. I also wanted 2 order this product.

Unauthorized Withdrawl - Same thing happened to me. This is ridiculous - No body has any right to charge us without our consent. Let's fight together on this.

I request everybody not to use or order this product.

You don't loose any weight & you end up paying $78 for some ###.

Donot even thin of orderin gor clicking their add. Its Fraud!

I thought about ordering the pills but wasn't sure as to the 100% safety of the product, so I decided to research on line before committing. HMMM... sounds like the product may be OK, but the company is not. Thanks for the head's up!