Acai Berry
Reviews and Complaints

This product is an absolute rip off. It is worthless. I called within the time and still could not get a refund from the Acai Berry, FWM Laboratories. They advertise a 30 day free trial everywhere, but come to find out it is only a 12 day free trial. This is the 12th day and they charged my debit card $87.13 today. I talked to a supervisor "Jeff" ID #3244169, obviously an Indian telemarketer. He basically said kiss my you-know-what. He said everybody is cancelling. The Bromalite people were very nice and reimbursed my debit card today in the amount of $69.95. WORTHLESS, WORTHLESS PRODUCT.

The same thing happened to me, same company, same exact story. They only charged my account once, but they told me it was refunded on 01/29/09, but of course no such credit has been made to my account. Everytime I call they tell me the same story about having to email the refund department and I always ask for a supervisor. They always put me on hold and the last time I was on hold for 50 minutes and finally gave up. I have spoken to a "supervisor" once or twice, but they always tell me the same thing about emailing the refund department. I haven't cancelled my account--it's a checking account, I used my debit card--do you think I should?

Same thing happened to me...still at odds with them. Had to close my CC account too.

I recommend closing your account at your bank or this freakish company will continue charging you. It's a bad experience and I've been there. Good luck. I had to close my account.

Am having the same sort of problem, with a complication. Somehow, though i never placed an order with this outfit, the outfit has accessed my credit card and has billed me $213. 16 for their product, the delivery of which i refused when the package arrived. Interestingly, they had marked on the label of the package that it could not be returned to them, but post office officials told me that the company could not order usps not to comply with someone's request that an unopened package be returned to the sender. I am, of course, disputing the credit card charge. If anybody has any further info on this outfit, which appears to have a high sleaze quotient, please post it. They need to be shut down soonest.

To: kreesa

We're sorry you were unable to reach us. Our call volume was high at that time. We have representatives ready to assist you. Please call us at [protected] so we can help. We are available Monday thru Friday from 7am to 7pm MDT and Saturdays and Sundays from 8am to 5pm.

Hope to hear from you soon.

Sincerely
Supervisor at GNS

To: Vanessa

Please contact us at [protected] so we can gladly assist you. We are sorry you had such a difficult and bad experience with us. We would like to offer our assistance and rectify the situation.

Sincerely,

GNS Supervisor

Dito - working on disputing this myself. This is a complete joke. Wish I would have been notified of the auto-debit continuation thing before I received my product. They charged me the day after I received the bottles. I called but got no-one. It even kicked me to voicemail a couple times after holding for 45 minutes! Emailing their support gets you an auto response and that's it.

I got through 2 days later after 2 hours of holding and they cancelled it but now I can't get my money refunded even after sending them back their product. I am apparently beyond their 30 day trial even though I only had 1 day to send it back!

I am in the saem boat. I called their support line many times only to wait 30 minutes with no answer. I sent numerous emails attempted to get an RMA number to return the unused pills. Now, I am disputing the charge with my credit card company.

I canceled my bank card before they were able to withdraw the money from my account. I was on hold for over a half an hour to get a return authorization number and I also canceled my membership and they gave me a cancel confirmation number. Hopefully this will work. I think if they have access to your information they're going to keep trying to send products and get more money, but if the information is changed maybe they won't try, I hope.

I order only a free sample for 30 days supply that i was suppose to only get charged for shiping i cant pay for mor shipments

no coments

I order only a free sample 30 day suplpy tks

Try /link removed/ as well

I also was duped by Acai Optimum! I am not 100% sure that it is the same company, but I bet it was. The charges on my account were listed as being from NTR*acoptimumcs .com. My product was shipped from Phoenix, AZ. I thought I was signing up for one bottle of acai optimum and a one-time fee of $99.96 with a mail-in rebate dropping me down to $1.19. Three weeks later I received two bottles of acai optimum and no other information. When the second charge for $99.96 showed on my account, I contacted Acai Optimum to cancel and try to get a refund. At this time I had not yet filed for my rebate because I still had not received my e-mail confirmation, but I had, luckily, printed the receipt that popped up after they got my money the first time. I was told by two associates that I was out of luck and should have paid more attention to the "terms and conditions." I had read the "terms and conditions" and it said nothing about a second charge. I told the associate that and he explained that the "terms and conditions" in "fine print" told of the second charge. The associate told me he would send me a copy of the "terms and conditions" via e-mail. I asked him if these would be the same "terms and conditions" I had previously read. He actually told me that the company policies change often! Needless to say, at this point I was extremely irritated and upset. I told the associate that I was not pleased and this was not the end of this, have a nice day and hung up. I then found this complaint board site and read some previous complaints, many mirroring mine. I also was fortunate to find the information given by one person to call [protected] for a refund. I did and was finally treated with some respect. The gentleman, Blu Jefferson tl11, listened patiently to my complaint and located my order. He then told me he was putting through a full refund, including for shipping, and gave me three refund transaction numbers. I asked about sending the product back and he told me that there was no need. It would just cost me more money. I will have to wait 3-5 days to see if I am blessed with a full refund! I have high hopes! Thank you l57e! You may have just saved me more than $200 and nsf fees!

Wow... Anyone here have TCFBANK? Wish I had read these post before placing the trials with these companies. My creditcard company call me right after the day that they charge 5.95 shipping fee. They also deactivated my card to prevent future charges. So I guess 5.95 and couples of other shipping fee charges were all they got.. sike.. Goodluck people... I can not try on the products since I'm nursing my baby.

The company name NUBODI has a lot of products online. Here is the list of their products:

Extreme acaiberry
Acaiberry power 500
green tea
prolatis
colon cure

their email add is customerservices@nubodi.com

i used to work as a supervisor for this company and if you need infos maybe i can help out. i know everything and every details about this company. their affiliate companies are PRICELIMBO and FitFactory.
we base everything by the script that has been provided. some of the instructions that we base on is that we need to stick to our terms and conditions and that we are on a NO REFUND POLICY, BUT if the customer is irate and will file a complaint to the BBB or Attorney General we would then offer the customer half the refund. If they insist on the full refund then we refund the customer the full amount. BUT...it is still up to the corp. office if they will issue a refund or not. Customer service will just assure you that you will be refunded 14 buss days starting from the day that you called. Note: Bank does not process that long. Its just to buy time for them to refund about hundreds and hundreds of customers. As i can remember there is only one person that does the refunds. So that's the reason why some of the customers refunds takes a lot of time, some even wait for months to be refunded. If you waited that long you need to call customer service to follow up your refund. BE IRATE AS POSSIBLE. All calls are recorded and you can use it against them. Try to write down important details such as the reps name and id, supervisors name, and the dates that you called. Their customer service is located at the Philippines, you can take them down anytime since they don't have the idea about American laws and stuffs. Try to threat them..its their weakness as customer service. Our motto is not to leave customers unhappy. Still in the end they will refund you as long as you try to THREAT them. SAY NO to what they have to say, as much as possible they will try to upsell, send you a free bottle, offer half the price. GO GET YOUR FULL REFUND. If you say NO to theses offers they will in the end give you the refund. pls email me for more infos at annmoral@yahoo.com

I too fell for the scam, I had to cancel my debit card not to mention that it left me broke. Lesson learned.

Has anyone gotten there money back?

The product is working I have lost six lbs in two weeks, but I found the same products at the health food store for $100 less. I called two numbers to cancel my membership that I apparently didn't read about when signing up for the free sample (economics 101, nothing is free!) The number for the Acai Berry is [protected], the nice lady was happy to cancel my membership and explained I agreed to it in the purchase agreement (guess I should have read it a little closer). I asked her about the Life Cleanse if this would cancel that product also and she told me no. So I called [protected] the number on the bottle, guess what, they are connected my membership was canceled there already. Now I will take my bottles and go to the health food store and purchase the same cleanse for $60 less. I will look for the Acai Berry at a lower price. What is interesting is the products come from Nevada and Florida but our money is going to the UK and we are being charged extra for a foreign purchase that was made here in the states.

Yes, I share the same story with the 5.99 free trial and the $87.13
14 days later (they stated if do not cancel the order in the 14 days since you ordered the free trial) you will be charged the full amount. Even if you have not received the free trial they will charge your credit card.
That's what a customer service person stated to me back in January 2009., I contacted my bank and they are looking in to it, did anyone noticed that when the product arrived it had no invoice inside from fwm laboratotories?...I f anyone has returned the product please post the add, since I'm going to the post office and send it back.

upset from texas

FWM LABORATORIES [protected]

ADD 3007 GREEN ST
HOLLYWOOD, FLORIDA 33020

My name is Alla Gonik and I HAD THE SAME PROBLEM with Acai. They charged $79.95 for free trial and I don't have their telephone # to call and to cancell the order and to speek to them. Could you be so kind to give their ph. # that I'll be able to call them. Thank you.

Tabitha

I filed a Complaint online with www.ic3.gov. Their form seemed similiar to the form with the FBI agency. It's because this website works with them.

Just to let you and others know

This company has a no refund policy that is very crooked because they show a gauranttee that would refund but say they only would refund half and they are not authorized to sell drugs by the gov. they will tel you that this item is meds and that is their reason given to me over the phone why it cannot be refunded, they continue to make charges to my charge card even when they told me they canceled my account they gave me a confirmation number when they canceled my account it was [protected] on 01/05/09 by a rep named Zack at phone number [protected] at this time and date they told me that they can only refund me @89.31 to my account for and order that they shipped to me on 12/24/08 and I would lose @89.31 for the first shipped order that was shipped to me on 12/03/08, I am so confused because I have a funny feeling that they are still shipping orders to me and still billing my credit card account for some thing that I dont want and not ordering please help us all that are and have been scammmmed thank you kindly

I ordered the trial for 3.95, there was nothing else on the add, no fine print - nothing. Then I find a charge from them for 89.95, and 2 charges from some fit-something for 29.95. I called both and was told they would be canceled and money returned. The 2 charges of 29.95 were returned immediately, this was in November. I kept calling Acai Berry and they told me they shipped a bottle to me and that I had to return that to get my money back, when I FINALLY got the bottle, I immediately returned it, that was in January. I have repeated called for my money back and was given 2 cancellation numbers. Now, when I call, the number immediately disconnects. The web site is no longer up, and other numbers I find for them on the net also disconnect.

If anyone still has a way to contact them, please post it. I'm not just gonna let them have my money like that without a fight.

I bought the ssam of the 3.95 for the 14 day trial.. then lost my job. The day I went to call in about cancelling they already took the 89.95 out of my account and I havent been able to get ahold of them on ANY number that I have been givin.

Is cancelling your current card and having another re-issued the ONLY way to stop them? I cant afford to loose anymore money and lame ### scams for my health.

Please let me know if there is any other way to stop them .. going through and changing all account info is time consuming and a headache.
Thanks

ORDERED TRIAL PRODUCT ONLINE FOR $5.95 ON 18 OCT 2008. SCHEDULEDD DELIVERY DATE 23OCT 2008. WHEN PRODUC T NOT ARRIVED BY THAT DATE, CALLED CUSTOMER SERVICE NUMBER PROVIDED. PHONE LINE CLICKED DEAD EACH TIME I CALLED. SEARCHED INTERNET AND PANICKED WHEN SAW BAD REVIEWS. CALLED CREDIT COMPANY TO STOP THE CHARGE. YET TODAY 5 NOV SAW THE CHARGE OF $5.95 AND SAMPLE NOT ARRIVED YET. I AM SURE I WLL SEE FUTURE CHARGES TOO AS I AM OUT OF THE 14 DAY TRIAL PERIOD TO CANCEL . WHAT AM I TO DO ? WHERE AM I TO CALL AND CANCEL. I AM FREAKING OUT NOW. ONLY OPTION LOOKS LIKE CANCELLING THE CREDIT CARD.CAN ANY ONE HELP PLEASE.

When I get the free trial & paid $1.00 shipment on line, I did not know this company will automatically ship & charge my card monthly. I called the customer [protected]) until now I could not get hold of them to cancell the automatic shipment & charge.

Can you help me get hold of this company . The confirmation order for the free trial # 2700733. It does not state that there will automatic shipment.

The product is shipped through UPS. Address:

Fullfillment - 4650 SW 51st St. Bay 711 Davie Fl 33314

I ordered a free trial and paid for shipping and handling on December 12/7/2008. I had 14 days to call and cancel if I did not want to receive automatic shipments of the product, Acibiberry, in the future. On December 16, I called and canceled as directed. On December 23, the company, under the name of Fastment, charged my bank account $$89.31. When I telephoned them, they refused to refund my money. I told them I was returning their product and contacting my bank to dispute the payment made to them. They refused to give me the name or address of the company, they would only give me the address of the warehouse in Florida, as shown above.

I have since seen several complaints on the computer from people who have been ripped off also.

Ordered so called 14 day free trial and then realised they were going to take money from my bank account each month ($89.31). No contact address, only an international phone number which I cannot afford to use.

Trems and conditions certainly NOT clear at time of order. I am a pensioner and cannot afford such things. I have had to cancel my bank card to try to ensure no more payments are taken when not authorised. As today is 12 Decembr and I am unlikely to get a replacement card for 7 working days, my Christmas food shopping and everything will have to go on my Credit Card or involve me in going to my bank for cash payments.

Try to ensure these people are stopped. Have now discovered hundr4eds of other victims of this scam. I am fuming and ver, very upset.

I have ordered the FREE trial of the Extreme Acai Berry. Along with the product there was a printed noted indicating this:
"I understand that unless I cancel by calling [protected] within this 14-day period, beginning on the 14rth day my credit card will automatically be charged eighty nine dollars and thirty one cents (Free Shipping) for a 31 day supply of Acai Berry to be shipped at that time to my door."

Here what happened: I received the bottle that says TRIAL on it. I received the product and that very day I received it, I call [protected] and the woman with had my information, and she gave me a cancellation confirmation number, this transaction took place before a day before Thanksgiving, Nov. 26, 2008.

I notice on my bank statement I saw that I was charged $89.31 on December 25, 2008 and January 2, 2008.
I was charged twice on the day of January 2, 2008 for $89.31. I immediately tried calling the customer service to investigate as to what was going on. I could not get anyone to help me, I was put on hold and then they hung up the phone. I called again and the telephone recording says, "We Are Unable To Received Calls from Your Area". I tried calling and searched for an email to contact them and I could not.

I went to my bank and filed a fraud and theft, my accounts are now closed.
I have made a police report and will contact my lawyers to clear up this matter. Extreme Acai Berry is bad business people and they are hurting people out there. They have no code of ethics in operating their business.

People have the right to refuse products and services. People have the right not to give authorizations of their financial affairs. Yet, Extreme Acai Berry is violating these rights and stealing lots of monies from a lot of people.

This is THEFT!

I sure did not give any authorizations to anyone to siphon money out my personal financial account.

I stupidly signed up for the "free trial" of this product not only did i not recieve the "free trial' but they have since taken out of my account the full price of the product. I have rung the number numerous times and have had no luck. The worry that they will continue to take money from my account is very real. It is wrong that this company is allowed to do this i have researced numerous websites about how to cancel this onec and for all but have had no luck, please help.

Ordered a free sample 21 September. They sent out a full shipment on September 27 and another on October 5 without authorization. The person "Noreen" said that it was my fault because I did not cancel. They will only give one refund - so the other shipment is just stolen money. The second bottle is not even the same stuff as the first!

I will file a dispute with the credit card company and hopefully will get my $89.31 back. Of course time will tell if "Noreen" really canceled the future shipments.

I was able to get through very easily - but I called the number shown above about 30 minutes before they close - at 9PM Mountain time.

It happened to me also. I was informed that I could not get a refund but could order something of equal value. Cannot find any other products to purchase. At time of cancellation there was only an anti-aging cream with the same balance.

I had the same thing offered to me. I am now trying to use my refund but cannot find any other products.

To: E.Simmons

We are sorry for the inconvenience you have experienced with us. It sounds like you were not properly taken care of and you had a problem getting through to our company and didn’t get a refund. We deeply apologize for the experience you had with us and we would like to help you and offer you a monetary refund now. Please contact us again and explain your situation to us.

We hope to hear from you soon.

Our number is [protected]. We are here Monday through Friday 7am to 7pm MDT and Saturday and Sunday from 8am to 5pm.

Sincerely,

Supervisor at GNS

I, also, was taken - with two orders, one for me & one for my wife. Took it for two weeks with no apparent results. Then raed the small print about additional charges and shipments. Immediately call their customer service at the 800 number provided above by escott. Lady was helpful. I sent back both shipments first class that same day. I called again today & they confirmed receipt & that no additional charges or shipments would be made. We'll see. I also wrote a 2-page letter with attachments to the Attorney general of Colorado registering my complaint with him.

I too was scammed over this. The day after my delivery came in I called to cancel all other orders, the man that I spoke with gave me an authorization # and explained what to do step by step. I mail the order back and waited a month. After that I called again, I was told a long song and dance. Eventualy I was given a $ 105.00 dollars credit. Not that I'm interested in ordering anything else from these scammers. But I do have the credit so let's see if I even get this.

my wife and i were also taken by this scam. we were given the run around about their policy but the bottom line is their product is "snake oil" and their company is full of liers and cheats.

I wish I checked this site before ordering. It is totally a scam. I called back to get the Return Authorization Number and representative basically yelled at me. After telling him that I did not appreciate his tone of voice he completely igonred it. He told me bluntly that they are NOT going to refund my money - I can use exchange. Requested to talk to the supervisor but the rep told me that there is nobody above him and nobody will authorize a refund! Basucally, tough luck... Completely unacceptable. SCAM! Please stay away from them...

I too fell for this scam and returned my product immediately when I noticed the $80 charge to my account. My money was refunded - luckily - but not for about a week after my product had been returned.
A helpful tip I found along the way - by calling GNS directly and not the number provided on the shipping invoice I was able to get in touch with a representative without any wait time at all (compared to the hour long wait to receive a return authorization)

The number is [protected]. The representative I talked to was very friendly and resolved my issue with speed and ease.

I was also scammed into this "free" trial. I tried to cancel within 15 minutes of ordering and got a song and dance after 3 days of phone calls and emails with their standard responses. I have and will continue to file charges with the State Attorney General and will do everything I can to stop these people from their scam. They suck you in with the $3.97 trial and then go into your account and withdraw the full price of the pills which you have sent back at your own expense.

I totally agree!
I didn't even get the product and I was charged $80+.

I ordered my product on 1/31 and never received it. Next thing there was a charge on my credit card. I reported it to my credit card to dispute charge.

I'm still waiting to get in touch with the company...this is totally a SCAM!

So what do we need to do to report it? Can we report it to consumers beaureau?

I ordered a FREE sample of this Nature's Best Acai Berry. The only thing that it was going to cost was $4.99 for shipping. They charged my card an additional 79.96! I never authorized the charge. Additionally, they leave no telephone number on your credit card statement to dispute. My credit card company has refunded my money, but they did say that this is a very popular scam with this company. If you're smart, you'll stay away from them!

STAY AWAY.

PLEASE KNOW the free trial offer requires SEVERAL "stages" of cancelation that are not disclosed to you when you call and cancel the product. I always request a confirmation of my cancellation, and had one for my initial trial. The customer service people are trained well to avoid disclosure any of the addt'l and future charges that supposedly were part of the initial trial request. BEWARE. When you sign up for a "free trail" even if you cancel the product, you have only cancelled part of your trial. You have to ALSO cancel the Membership to the website, (29, 95 per month after trail offer ends). AND if you are not specific in asking if there are ANY other undisclosed charges that the customer service people should disclose as future charges, you will be charged 8.95 per month for access to a useless service called FIT FACTORY. This company is obvously TAKING ADVANTAGE OF CONSUMERS, relying on getting away with just enough charges on a bank statement; if they have manage to sneak in 2 or 3 payments before you cancel, the money is pouring in for them. To sum up. when cancelling ALWAYS ASK to have ALL memberships, website access, and anything else disclosed to you immediately by the customer service rep, and then cancel all of them with separate confirmation numbers and emails. This company is savvy enough to have cloaked all these "services" under different names so that its extra confusing, and to continue to perpetuating a smoke an mirrors game to consumers. THEY ARE PREDATORS OF YOUR BANK ACCOUNT, . DO NOT LET NATURE'S ACAI BERRY PRODUCT (and its undisclosed subcompanies) COSTSMASHERS AND FITFACTORY have access to your hard earned money.

Simply call your Credit card company and request a new number. SOLVED.

I orderd a free sample for 4.99 shipping. 15 days later they charged my account 79.96 . I had to get to my bank and stop this charge as well as cancel my card and order a new one to prevent further charges from this company. They are selling a caffeine pill with very little acai berry in it. It made me so nervous and jittery that I only used one of them. The company I beleive has changed their name and price within a few cents to make us think these are different companies. I think they are tied together. Should you try to contact them GOOD LUCK. Don't they have an obligation to disclose future charges? I am not the kind that goes for a subscription to any monthly fee or service charges against any of my accounts. I have spent to much time trying to get this charge reversed. I HAVE BEEN HAD AND DON'T LIKE IT!

As per someone else complained... Unauthorized Charges regarding this company. They do not post additional charges in plain view of persons ordering their product. You fill out the form for your free trial, and submit it, but... what no ones see's is: in the middle of the page farther down... it says it will charge $85.91 to your credit card sometime after your 14 day trial period with the Acai Berry expires, within 15 days they will charge you the $85.91.. it does advise one to call before the 14 day period is up... but also, all of this is way down the page from where you order, what you believe and in good faith order a FREE trial bottle of the Acai Berry from Nature's Best. They need to honor what they say / but also, they need to put all this information where everyone can see it prior to ordering the free trial from them. This is how they scam you and charge you additional charges... NOT GOOD BUSINESS PRACTICE AT ALL. I will never order again from this company online.

Sherry in TX.

I purchased the trial of Natures Best Acai Berry. It took 12 days of the 14 day trial to arrive. I had no time to actually try the product properly but gave it the benefit of the doubt and decided to accept the 1st charge of $79.99 for a 1 month supply, that was on 2/23/09. I have never received any more product. I can't find a phone number or e-mail to contact them. Less than 3 weeks later I received another charge of $84.95 but the name on the charge is slightly different. I have no idea what that is for and can't get in touch with anyone to find out what is going on. They do not supply a phone number or legitimate web address on their charges which I thought was a law. I will now have to dispute my charges and probably change my debit card number to prevent any other charges. I am also writing Opra to let her know that they use her name for endorsement and this is what happens.

Pate Warnick

I ordered this product, and my credit card was charged$ 4.99 but never received the natures best acai berry! I was given two different customer service phone numbers to which could not get any information or answers to why I had not received the product, or why my credit card had been charged for nothing at all! they informed me that they had no record that I had ever ordered anything from them at all! then the lady hung up on me when I demanded for someone to figure out what was going on! DO NOT ORDER NATURES BEST ACAI! ITS A SCAM

Saw the add on Real Age .com about the Acai Berry, Dr OZ backs use of this.
Placed order for free trial, had to pay shipping at the time of purchase of $4.95.
Cannot take the product, made my blood pressure go very high.
Now the company hit my credit card for $79.95 without my approval, I have tried to no avail to
contact this distributor and cx what they are charging. I am in process of filing against the charge with
my Chase Credit Card company.
I cannot take the product, I tried the trial for two days but blood pressure went up to 171 over 101. I cannot
take and will not take and will not pay. My credit card is cut up and I have a whole new account to prevent
stealing scams such as this.

I ordered a sample of Natures Best, Acai Berry to try for the amount of 4.99 for shipping and handling. The company then turned around and charged my acount 79.96 with out my approval. I am very pissed about this. What kinda company would charge someone without approval. I cancelled my credit card, and disputing this charge to this company. I also tried the product and it don't even work. I have not lost any weight in taking this product and do not get any extra energy like the product advertised. I recomend not to try this product, its false advertising and does not work and they charge your creit card without approval. Do not buy!

I saw the add saying it was a RISK FREE trial for $4.95 for a 2 week supply, on line, as seen on OPRAH, along with ProBiotic. I printed off all of the information. I read the information, found that on the ProBiotic, you only had 15 days to cancel or they would charge my account for future shipments. I called and cancelled as well as sent an e-mail advising them NOT to send me anymore products and they were not to charge my account.

I found nothing about joining a membership on the site for Natures Best Acai Berry, therefore was not aware there would be future charges from Natures Best until the charge appeared on my bank statement. I called the number provided, found no e-mail address. I had to threaten several times to turn them into the Attorney Generals office before he agreed to give me a refund. He just kept saying it was clearly stated that I had a limited amount of time to cancel the "membership" and that I had not resonded in time. The product had no effect on me what so ever that I could tell.

I am having the same problem with AciBerryPow, my credit card is continually being charged after I continue to call and cancel my 'membership' on a monthly basis. It has been an extremely frustrating process. I will share my story soon. I'm not sure where to proceed from here.

Susan

Ok here is my story, in December I ordered the free trial of the Acaiberry product and only paid the $5.95 shipping and handling, that was all I was asked to pay (because well, it's a free trial product, duh). I got my bank statement for January and they had charged $87.13 to my account without my knowledge because supposedly I signed up for a membership when I ordered the free trial product, that makes no sense to me, the purpose of the free trial product was to test out the product and see if I liked it, that makes sense, right?

So anyway, I called the Acaiberry company/FWM laboratories [protected]) to tell them I did not not want to receive the product any more, so they canceled my membership which I was unaware of having, and did not agree to sign up for and told me they would refund me for the that charge of $87.13, I also sent back the free bottle I received and never received any product from them again. It is now the middle of February and I still haven't received my money back for that product they charged me for that I did not receive.

When they charged me the $87.13 it caused my bank account to go negative because I was unaware that they would be charging me monthly and I was not prepared for it and if I had known they were going to do that I would have never even tried the free trial.

I also ordered the free trial of the herbal pills that came with it from another company all I paid was the $3.95 shipping and handling that was asked, they granted me my refund of $99.86 that was charged to my bank account the same way Acaiberry charged me, but how come the Acaiberry company won't refund my money? I have called the FMW laboratories several times and they said the refund was given back to me on the 29th of January and that it is my bank that is holding on to the refund, it is now February 11th and my bank has NEVER taken this long to process a refund. I also asked the FWM laboratories the last time I called about this (which was less than an hour ago) if they could send me a hard copy letter stating that they have processed my refund on their part but this is what I was told by the FMW/Acaiberry representative named Alex "It is not in my interest to so, I can not do that for you, but I assure your refunded has been processed on our part."

So, from what I am hearing, I'm getting a told a big fat lie by this company and I'm really pissed. If they issued the refund then they should have no problem sending me a letter stating they did so, and proving to me that they did give me my refund.

If anyone else is having this problem or any trouble related this this company

please email me at: tabitha018@yahoo.com

I am pretty positive that I am not the only person who is going through this with this company.

I would really like to talk and I need to find out how to go about this situation, because I'm about ready to file a lawsuit on this company. Also, I can never find anyone in that company that speaks good English, it's very frustrating, no offense to people with poor English language, but as far as this company goes, it seems like they do it on purpose so they can turn my words around on me. They are keeping my money illegally, and I want my money back now, they don't deserve to keep my money and I'm am NOT going to pay for anything I didn't receive.

I was under the impression that I was only paying $4.95 for the shipping charges of a trial shipment of the Acai berry product, only to find another unexpected charge for $87.65 for product that was not ordered.

Sadly they did the same to me as well lets put a stop to this if we can here is some info I found on them hope it helps...

Company name and addresses:

Bottom Two Investments, 110 West 9th Street #665, Wilmington, Delaware, 19801

Bottom Two Investments, 73 green tree dr., ste 60, Wilmington, DE 19801

Nutra Foods, 364 east Main Street, suite 407, Middleton, DE 19709

Phone numbers are [protected] and [protected]

This is such a ripoff they signed me up for some things I had no idea I was even being signed up for.$87.65 for something called Fit Factory and Cost Smashers.All I wanted was the free trial for $4.95
Now I'm out around $150.00.All for a bottle of pills.
The number is [protected] for those of you pissed off like me.I cancelled my account with them and they said I won't be billed again but I'm cancelling my credit card because I don't trust them.
TOTAL SCAM AND RIPOFF!

I fell for it too. they charged me for the sample and then the 87.65 . The bank said I could send in a letter to the card comp. and tell them what happened. The email they send you to order is not the same page you pull up with their web site.the auto ship that's where they get you because they almost always get the first big payment. I am going to have to cancel my card too. Get a new one. I guess we really sould just go to the vitiman shope in town when we hear about these things. Have you read the ingredients? They are listed as the first is the most amount of ingredients the last is the least. acai is the last. There probably isn't even any in it.

Like everyone else I am appalled at the attitude of this company! They had the nerve to be so bold as to tell me they would get my money no matter what my complaint. I would like to know, who owns this company and how they could turn a blind eye to this! According to the woman I talked with, they are scamming the public by using the Internet and seem to be proud of it! I too had to cancel my credit card account so they can not charge me any further amounts for product that I did not receive. I ordered the free trial and was charged $87.65 for a product that I did not order.

I agree this also happened to me and the thing is the phone number that was posted to my bank account wasn't the correct phone number. So I started researching to find the number the first time I called and ripped into them they said they have no record of me ordering when I knew I had the right number. So the next day I called and told them I was looking into ordering the acaiberry sup and I had already ordered from them and asked them to pull up my info and sure enough they did, it was just funny the day before they said that they had no record but now that I said I wanted to order they all of a sudden had all my info. They said I couldn't return due to a AFDA confliction and they couldn't refund me. There should be a way to stop this ###.
Miranda

Call the credit card company that you used and tell them that you want to have a new card and number issued to stop all future charges. This will give you a new account. This is what Im doing to stop any new charges. So far this is my only resolution I can find that I can do. Im also filing a complant to my credit card to dispute the charge. I did think about paying off card then closing it but my card company said they can issue me a new account number and a new card inistead.

I have had the same problems as everyone else. It is so frustrating and in the end I'm out about $150.

Got me too! Only I've been charged over $200 so far. They signed me up for a bunch of other things I've never heard of, let alone ordered! I cancelled my credit card and they are blocking any additional charges. I just told them that my last charge was placed on Feb 9th and I haven't used my credit card since, so any charges coming in after that were fraudulent! If I knew what to do next, I'd nail these companies to the wall. But they count on us not knowing what to do next. If anyone has any suggestions, I'm all ears! nmulkey2001@yahoo.com

~Nikki

I too was scamed by the free trial offer and it has cost me dearly! I may lose my place to live becaise it took my rent money! there was no notification about a charge of 87.65. I found out after my rent check bounced! needless to say he was furious and so am I.

Charges are being made to my account. I want this to stop.

I found it difficult to cancel as well. Called my bank but didn't want to cancel my account. They only cancelled my card and re-issued under a different number keeping the account open and current pin intact. A new card will be mailed out within 5 days and if I need access to funds before I get the replacement card, I can get a temporary one from any branch. If you used a debit card to make your purchase this is the best way to keep these crooks from accessing any further funds. My bank also put the money back into my account and filed a complaint with the company - yea Wells Fargo!

I am being charged for a suppliment that I never recieved. Its about 95 dollars and some change coming out of my account. Tried the my trial support website and I got nothing. Tried to call the number on my bank statment and a recording was on saying that they value my call an my call and my call was the first in line. I was on hold for an hour and no one ever pickedd up the phone... I really want all my money back for this suppliment!

this also happened to me. My daughter sent for a free trial and was enrolled in all different programs and I have several charges that incurred on my debit card. I called the bank and now have a hold on my card but have spent hours on the phone with these people. I am trying to find a phone number for a charge from Master Cleanse Watford. Thats all it says on my debit statement. Anyone who has info on them please let me know. Thank you I was able to speak to someone at Natures-Acai, from Creno, NV whom was helpful but they will not refund me 79.96 for a bottle she already opened that was supposed to be a free trial for $5.95 they said the $5.95 was for shipping But I also have incurred another charge for a bottle that she hasnt received yet for 85.91 they said they would refund that when I sent it back Very frustrating

Do something! When you file charges, that's when things get done. There are investigations and cases going on in certain States as We speak.

Try [redacted].com, maybe you have a better chance of getting your money back with them. If anything, through the Federal Trade Commission online.

This is some information I did find on this website, it's only part of it:

Two dietary supplement marketers that lured consumers on the Internet with allegedly deceptive weight-loss claims and bogus "free" sample offers, and then debited their bank accounts or charged their credit cards for continuing shipments without their consent, have agreed to settle Federal Trade Commission charges that they violated federal law. With the increase in Internet marketing, the FTC staff has issued a report providing guidance for marketers to help them avoid deception in making online "negative option" offers. (With negative option marketing, a company takes a consumer's silence or failure to cancel as acceptance of the offer and permission to bill them.)

If it's your bank card, you need to change your account. You will see more unauthorized charges. You have to go by whatever address that is sent with the product.

You should file charges with the Federal Trade Commission in that State and with the Attorney Generals Office. You can google this information and submit a complaint form on their website.

They have also got my money I am in the UK and cant find any e-mail addresses for them can anyone supply? I have canx my card with the bank, but they state that blocking the card may not stop them, I dont know what else to do

Write to the Arizona Attorney General - just google him and on his webiste you will find a Complaint Form.
That seems to have helped me.

Just so you know, they sell your information to other telemarketers that will dry up that credit card as well without your consent.

Heres something that was posted on this website:

Posted: 2009-02-11 by sam

SCAM SCAM SCAM

Complaint Rating:
Company information:
PURE ACAI BERRIES
Oak Hill, West Virginia
United States

I AM 61 YRS OLD AND WHAT A FOOL I WAS, TO FALL FOR SUCH A SCAM AS THIS COMPANY HAS, ONE MINUTE AFTER I HAD FILLED IN THE FORM AND GAVE THEM MY DEBIT CARD NUMBER, I KNEW IT WAS A SCAM... I CALLED MY BANK AND TRIED TO HAVE THE PAYMENT STOPPED, THEY WOULD NOT DO THIS FOR ME.. I WAS TOLD CANCEL YOUR ORDER OR YOUR DEBIT CARD... I HAD ALREADY READ THAT YOU COULD NOT CANCEL THE ORDERS, FROM READING COMPLAINTS, ONLINE..SO I HAD TO CANCEL MY DEBIT CARD... I COULD NOT LOOSE ANY BIG AMTS . OF MONEY..
MY SON WORKS FOR THE FBI, AND WHEN I CALLED HIM, AND TOLD HIM WHAT HAPPENED, HE SAID TURN IT IN TO THE FBI, MOM..SO I BEGAN MY PLAN, I CALLED THE NUMBER AND ON THE SECOND TIME THEY ANSWERED, I TOLD THEM HOW ANGRY I WAS TO BE SCAMMED, AND THAT I HAD ALREADY CANCELLED MY CARD, THEY COULD NOT CHARGE ME ANYMORE, I INFORMED THEM I WAS TURNING THIS IN TO THE FBI.. AND THE NEXT 2 DAYS, THEY CALLED ME ON THE PHONE, FIRST TWO CALLES I DIDN'T ANSWER, NOT KNOWING WHO IT WAS, THIRD CALL I PICK UP ON.. THEY ASK FOR ME BY NAME AND ASK ME IF I KNEW THAT I WAS ENROLLING IN THEIR CLUB, WHEN I ASK FOR THE FREE SAMPLE, I SAID NO, NO.. AND REMINDED HIM THEY COULD NOT GET ANYMORE MONEY FROM ME... I THEN EMAILED THEM WITH THE FACTS THAT I DISCOVERED ON THEIR WEBSITS, WITH PROOF THAT THEY WERE SCAMMING PEOPLE... WELL THE NEXT DAY THEY CHANGED THEIR SITES.. REMOVING SOME PICTURES OF A GIRL CLAIMING TO BE TWO PEOPLE WITH THE SAME STORY OF WEIGHT LOSS.. BUT I HAD ALREADY COPIED THESE PAGES.. AND ALSO COPIED THE LATER, WHICH I AM TURNING OVER TO THE FBI.. I FEEL FOR ALL YOU, JUST AS I FELT FOR MYSELF, KNOWING WHAT THOSE KINDS OF WITHDRAWALS FROM MY MONEY, WOULD KILL ME.. I FEEL VERY GLAD THAT WHEN I STOPPED MY DEBIT CARD THE 5.95 WAS THEN PUT BACK IN MY ACCOUNT, BUT I PAID 30.00 DOLLARS TO STOP MY CARD... I WANT THIS MONEY BACK FROM PURE ACAI BERRY... PLEASE STOP YOUR CARDS FOLKS ... WE NEED TO STOP THESE SCAMS..

Pat
You are dealing with a group of Scam Artist. As much as you don't want to do it, you have to cut up that credit card. They will continue to take money from it without your authorization.

You should have kept some of the bogus product for evidence. Alot are getting sick from it. It might have the same ingredients posted on this website that said "NOT DIGESTIBLE BY HUMANS."

File charges. ic3.gov and with the Federal Trade Commission online. They have forms online you can submit. Makes a stronger case.

I also have been scammed by these crooks. They have 4 different addresses listed on Florida's Better Business Bureau web site. They go by many names, also. You may have seen on your bank statements: COLOGENIX, FWM*LABORATORIES, and don't forget the MC CROSS BORDER FEE. They've stolen about $350 from me. Today I went to the bank and closed my account. I'd already closed my debit card and somehow they still got it out of my checking!

I wish to cancell my order and stop the charges on my credit card

I have emailed, telephoned, emailed CCBILL which is the company behind the bad acts. There are also specific names of people. Ronald Cadwell and other family members, Jeff Adams. there is another telephone # which is how they have been billing my credit card. Everyone's story is the same. Let us get these people who are getting rich by stealing.

I have tried to ring that number [protected] and its saying wrong number! Do i need to put anything before it dialing from the UK

I AM EXTREMELY GLAD THAT I READ OVER THESE REVIEWS ALSO. LIKE YOU I WAS GETTING READY TO FILL IN THE CREDIT CARD INFO BUT JUST HAD A BAD FEELING. THANKS EVERYBODY. GUESS I'LL JUST GET ON MY BIKE. ;)

boy I am glad I read this first I was about to order

I didn't have too much of an issue attempting to cancel my subscription. I read the terms and agreement page and it was very clear about having to call and cancel before 14 days was over. After 14 days it clearly stated that you would continue to recieve the product and be charged approximately $75 and will continue to recieve the product until you cancel. Although the phone number they gave me to call,
[protected], was not a working number. It had a phony operator recording stating that I was out of the calling area. after reading a few posts on here I quickly found another number. I called and had to wait approximately 15 minutes. I was able to talk to a real person on the phone. I told him I wanted to cancel my subscription. He first asked for my credit card number and I refused to give it to him. He then asked if I would give him my email and mailing address. I felt more secure giving him this information. (I would rather get bombarded with junk mail than bills.) I gave him the information and he pulled my account right up. He canceled my account and told me that I would recieve a conformation email of the account being canceled within 24 hours. I wasn't too sure of letting him off the phone without a conformation number. I figured I have a phone number for them now so if I didn't get an email within the alotted time I would call back. Right as soon as I ended the call with him I recieved the conformation email on my phone. I will continue to check my bank account to make sure I do not get billed anymore. If they do I have an email stating the account was canceled. I feel like they should have given the correct phone number on their website, but after about 10 minutes of Googling I found the phone number. So I'm not upset. The correct phone number that I was able to cancel my account was [protected]. I hope this post helps everyone out.

please we can't try from Tonga? or even order some to Tonga on your website...please reply

This company is a fake and fraud they bate u in and then switch the price on the products they told me all I have to do is pay 3.99 for the shipping and if I wanted to cancel I would have to do so within 14 days. Well I canceld in 5 days they took out 3.99 and some more put me in the overdraft. I think someone needs to take this company off the market .

I purchased the product and decided it was not for me, I contact them via telephone and left the message w/all the information required to cancel and within the timeline stated, YOU GUESSED IT THEY CHARGE MY ACCOUNT>Why does this company feel the need to attempt to dupe the public?

If you read the terms and conditions as I just did posted on their website it clearly states that you have 14 days from the day you order to cancel your trial offer or you will be charged the fee and entered into monthly shipments. There is a number provided under the terms and conditions to call and cancel the trial.