Acai Berry
Reviews and Complaints

Bonjour,
Je me nommes Audrey Gaudreault. J'ai fais une commende sur internet le 28-09-2009 de produit tel que Life Cleanse et Acai Berry Detox. Je suis tombé sur le site par hazard et il disait ÉCHANTILLON GRATUIT... Je suis une Canadienne Française et ne comprend pas l'anglais, je ne parle pas et ne lis pas l'anglais. Donc je ne savais pas que des prélèvement allaient se faire sur ma carte de crédit, de montant faramineux...
Je vous pries de me désabonner et de me remboursser les montants qui ont été prélevés sur ma carte de crédit et ce ; Deux montants de 126, 15$ prélevé le 16 octobre 2009 et Deux montants de 131, 09$ prélevé le 30 octobre 2009.

It was unclear to me that when you did not react within 15 days that not only the order would be prolonged (alas), but also the free trail for appr 4 pounds (ie only shipment) would become a full order for about 80 pounds.
It also turned out that while offering for a 15 day trial, they ship you a bottle with a 30 days' full amount. They refer to the terms and conditions, but I found nothing of the sort that explained any of this. I made a phonecall to the callcenter (+[protected]) to ask about for an explanation, but eventually the phone call was cut short by them. I guess they did not like my questioning? The lesson to be learned? DO NOT ORDER!

i want to cancel my order with this company

I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

I also am in the same situation - these would have to be the most expensive tablets ever! I have sent a formal letter advising that they are to remove my credit card details and to not send any further products. I received a further bottle and another charge of $133 Australian dollars! Today - I am organising for no further charges to be taken from my credit card. Is there somewhere where we can formally complain? Also, I am unsure where you found this company advertising - mine was on FaceBook. Has anyone attempted to contact Face Book?

I too am in the same position & havent been able to get my money refunded. Credit Card company were great, but this company are just out to rip people off and should be stopped

i have been ignored by this company when i phoned them up in uk they slamed the phone down on me when i told them i didnt want any more of these pills because of an elegic reaction yhey charged my account for 76 pounds they told me i would get it refunded but i never did then when i phond again the put the phone down on me we must warn people about this company as they are conning people out of money i cant get the web sight address

hello
i have the same problem as yours. do you have any e-mail adress for that ompany?

The same thing happened to me and after getting no where on having them cancle the subscription I just cancled my credit card. I didnt know what else to do. My credit card company gave me this number to call ; [protected] when I called they that there was an agreement that I had 14 days to cancle and that was it. maybe you will have more luck talking with them.

Hi,

We would like to apologize if there was any confusion regarding our trial offer when you placed your order. We would like to help you resolve this situation as soon as possible. We try to make the terms of our trial offers as clear as possible which is why they are displayed right at the top of the order page. These terms explain how our trial offer works, however we understand that misunderstandings sometimes happen. In addition to providing the terms and conditions of our offer on the order page, they are also displayed on the terms and conditions page which can be found by clicking the link at the bottom of the order page, and the homepage.

To help resolve the situation we ask that you please contact our customer service department toll free at [protected]. Here you will be able to speak to one of our highly qualified and expertly trained customer service representatives for a full refund. Our customer service department is available Monday through Fridays between the hours of 8am and 9pm EST. We are also open on Saturdays from 8am to 4pm EST. We are happy to assist you with ANY questions or concerns you may have.

Once again, we apologize for the inconvenience and we truly want to keep our customers satisfied with our products. We are always open to suggestions for improving our offers and we would love to hear yours! We look forward to helping you resolve any problems that you may have.

Thanks,

Joe C
Manager

please help me get the e mail adress For Acaipoyer max

can you give me the email adress as i can not find it and they are doing the same thing to me thank you
miss kitty

I requested the "FREE TRIAL PACK" of Acai Berry and Detox capsules, providing my credit card details to cover the postage costs. It is supposed to be a secure business, it shows all the "legitimate" logos and information the Site, but it has now been taking lump sum payments from my credit card account! When I call there is no answer on the phone! What are Britain's Police doing about this?!?! There are other reports about this company, I'm just discovering them! PS: THE PRODUCTS DON'T WORK, I WAS VOMITTING WHEN I TOOK THEM! IS THAT WHAT IS MEANT BY "DETOX" AND "LOSE WEIGHT QUICKLY"!?!?!?

Initially received free trial of Acaiberry. Now unauthorised amounts of money being deducted from my credit card monthly and Acaiberry product continuing to be sent. I need to know how to cancel & stop this from continuing asap!

MY NAME IS SOLDERLYN FERRERAS... NOVEMBER 11/09/2009

I AM SOW HAPPY BECAUSE A GET A LETTER AN A CHECK WHY 2.900.00 DOLLAR BATH I NET TO TAKE TO THAT PRESIDENT CAROL BECAUSE I WINNER 95.000.00 OR 8.000.000 MILLION..BECAUSE I DONT NOW PLEASE CALL ME AT [protected] AN MY E-MAIL IS DOMINICANACALIENTE95@HOTMAIL.COM
SOW YOU KET TELL ME WHAT I NET TO DO TO GET MY MONEY...AN I AM THAT 3 WINNER THAT WHAT THAT LETTER SAID...PLEASE CALL ME... PRESIDENT CAROL...

MY ADRESS IS 136 ST.STEPEHEN ROAD
BILDING 10 APARTAMENT 211
BRIDGEPORT CONNECTICUT 06605
[protected]
[protected]

I have just ordered the above and intend on sending them back. I hope that this does reflect on my account. I think it is terrible that these people are allowed to get away with this kind of thing. It can pose serious health risks on people's lives.

I have been going round and round with Healthbrands for about 5 months now. They charged by credit cards for a $.99 free trial and $88.64 for the Acai Berry juice but guess what - They never sent me anything ever. I never received any product from them. When I complained to my credit card company originally I said I didn't recognize these charges forgetting I had signed up for a "free trial offer". My credit card company investigated and when they came up with my sign up I was stuck. They said I needed to go back to Healthbrands and get a refund from them. I have made several phone calls, complained to the Better Business Bureau (who did nothing for me) and sent a certified mail letter to this company with proof they got they're money back from the credit card and still no credit from them. This company is definitely a fraud. Beware! Can't anything be done about them. I'm out nearly $90. and never even received any product. My next step is the Delaware State Attorney General's office. Anyone who has a complaint about these people please do the same. It's not even the money anymore, it's the principle!

I also took the free offer on line for AcaiBerry Tropic and I found out to late that it was not free, when I called I got a foreign speaking girl who told me that i had agreed to purchase one a month at $88.74 and if I sent it back they would not refund my money so I may as well keep it and use. I told her that I was canceling my further orders and if there was any more charges to my card I would be seeing a Lawyer, After futher discussion she finally agreed to cancel my supposely agreement, I will find out the first of the month, This is definatly a scam, so I think I should have my card #s changed, what a mess, I should know that nothing is free.Is there anything that can be done about these people?

All of us have been scammed, if you have signed up for a free trial like me then we're all on the same boat. If you hadn't read the terms & conditions which i also didn't do, it states that your automatically erolled into their membership program. This is where they get us all. They'll keep charging you monthly because we're automatic in their so called membership program. What i did i went to the live support chat and cancle straight away. I got a cancle reference number to keep as proof and my fingers are cross, hopefully this is the end of this. Banks im sure only look into this but im pretty sure they won't refund the money bank. i hope this will help others in the same boat.

*** FRAUD ALERT ****
If you have had your credit card charged with the name
"Vibrant Beauty"
We regret to inform you that you have experienced fraud,
and you must report this to your banks fraud department.
VibrantBeauty.us is NOT the company that charged your credit cards.
We use Paypal to accept payments for purchases on this website.
PayPal is the safest and most secure way to purchase online.

On the Bright Side :-)

We have found the real party responsible for your mess
at this address:
http://www.acaislimplus.com/index.php
[protected]

I had a $1.95 charged to my account and then read this. I immediately told them I wanted to cancel my order & they could keep the $1.95. They then said it was too late and that I would have to return my pills once they got here and I could stop the $87 transaction. I immediately called my bank & cancelled my card and reordered another one. I plan on keeping the pills they give me now.

On the same day I registered for two free trials for acai berry.

1) I've definitely been scammed by one company that charges transactions by Helpyourhealth and the support line is +[protected]. I'm disputing the charges with my bank and will have to wait to see what happens.

2) The other company charges by 'vibrantbeauty' and they did the same thing, charged $12.95 for shipping instead of the $1.95. I looked at their terms and conditions and it says for international destinations they add around $10.
Then I got charged for the $87. I saved their website info and managed to speak to someone on livechat. To get to the live chat, go to https://www.acaislimdetoxnow.com/contactus.php
They said they removed me from the autoshipping and that I need to call customer service to get a refund on the $87. I'm not sure if that will happen or if they will really stop charging my credit card.

It seems one company is 'legit' in that it's a real company, but just immoral in their practice.
The other company is just downright dirty and fraudulent.

I hope that helps.

I have been reading about all the rip off stories about this acaiberry crap, and all the way through it, m there are advertisments for that and other similar products

I really thought that was so funny, but I do feel sorry for all you people who have been ripped off
Just strange to have Ad's for the very stuff you are all complaining aboiut along side

IT IS POSSIBLE TO GET A REFUND! Make sure you make notes of who you have spoken to, and what date and time, and what was said. The contact email address is 'support2@globalcustomersupport.net '

On 13th December, I ordered the trial sample of Acai Berry and Life Cleanse at a cost of £0.95 each. When the samples arrived 5 days later, the shipment bill showed a cost of £3.95 each - OK, perhaps I made a mistake I thought. After Christmas I went on holiday, but on return I checked my bank statement to find that 2 lots of £73.82 had been taken from my bank account.

I spoke with my bank and explained the situation. They were sympathetic, but advised that as I had given my debit card details, there was nothing they could do to cancel the payments, as they could be assisting me in fraud. If I cancelled my debit card, then payments would automatically pass on to any new card. If I received written confirmation from the supplier that I had cancelled my order, and further payments were subsequently taken, then if I forwarded a hard copy of the email to them, they would refund payment and persue the matter.

So I rang the numbers which I found on the internet, [protected] and +[protected], and went through the automated cancel section, which was the only thing available as it was a weekend. The following day, I rang the 0203 number, and was given cancellation reference numbers. I also explained the overcharge for the initial 15 day sample, and asked for an email address so I could put forward my case. I was told that they only deal on the telephone, and that they could not give me an email address, but confirmed that both orders had now been cancelled. I requested email confirmation as suggested by my bank.

Some 2 and a half weeks later, I had not received the requested confirmation; neither had I received the 2nd consignment. So I called [protected] again. I spoke with another operative, and went through the scenario of the over charge again, plus the charge that had been levied at the beginning of January, but that I had still received no goods, and also no confirmation email that the order had been cancelled. I requested either goods or refund. I said that if I did not receive a satisfactory reply, I would take the matter further! I was told that they did not issue refunds, and I would just have to be patient to receive a confirmation of the cancellation.

Finally I received confirmation from 'support2@globalcustomersupport.net ' that my order had been cancelled. I then replied to their email, asking for a refund of the overcharged amounts for the free trial, and also stating that I had still not received the goods for which I had been charged on 2nd January, requesting that they either supply the goods or refund the amount taken. If no satisfactory reply was received, that I would take matters further.

4 days later, I received an email from them saying " we have reviewed your claim and issued the refund following your request". The refund has now been credited to my bank.

Like so many others on this website, I felt that I had been duped and robbed. They had taken funds from me, which I could ill afford, as my husband had recently been made redundant. So finally a refund has been issued, and I hope the story and advice above will help others who find themselves in a similar position.

I to was stupid and ordered the life cleanse and acai berry. I have since read the fine print and called a number 02 [protected] and just this minute, 23/01/2010 I cancelled my order.

I too fell for this con. Thought my bank account was rather low on funds. I got a call from my bank yesterday asking if I purchased a tooth whitening kit. They have now cancelled my card and have told me to go in to the police station and file a fraud report. I am out of pocket by $535 in a period of 1 month over Christmas. (I just moved & only just got internet on). I Have rung the Australian toll free number for this company with no luck yet, the # I rang was +61 [protected]

Steph E

Hej

Jag i min vinter desperation beställde några prover från företaget . LB Envision Net Worldwide.
Först dem har debiterat mer från mitt konto än som står på offerten.
Nästa steg efter två veckor har dem tagit från mitt konto flera större belopp som vi inte har kommit över ens om .
Jag varnar alla som har något med det företaget att göra att vara väldigt uppmärksam .
En riktig oseriös bedragare företag
Jag har bet hjälp från mitt kreditkorts utgivare att hjälpa mig få tillbaka pengarna . Jag hoppas att dem kan lösa det och stoppa alla sina kunder att handla hos det företaget

The Telemarketing company operating these schemes in the USA through a large Call Center in Florida is Impulse Marketing LLC. This company is run by some guys with a long history of failed businesses. I found out some of the owners or operators of Impulse are Joseph A. Montalbano in Trinity FL, Jason Peterson from Utah now living there in Tampa FL, and Matthew Argall in Palm Harbor FL.
"Joey" Montalbano comes off as some kinda washed up mob guy, not sure if he is really connected to the Mob or just pretents to scare people from looking into him.
Maybe he is washing Mob money through his call center? those businesses are known for really shady money practices and off shore banking!

Impulse Marketing LLC Headquarters:
3985 Gateway Centre Blvd
Suite 200
Pinellas Park, FL 33782
Telephone: [protected]
Fax: [protected]
Email: info@impulseteam.com
www.impulseteam.com

Cancel your cards asap and lick your wounds. Learn from this and move on.

Yep, i've been done with the same policy. Agreed to a month trial at minimal charges. have received 2 packages from the UK with a billing of 73 pounds each! How can this happen? I did not authorise any further orders and don't understand how this company can do this.

I called this number [protected]. I explain what happen.They will give you a cancellation number and cancel it there and then. Then they wrote down my complaints. Sent them on to the company and told me if the company didn't email back in 5 to 7 days to contact them and then they will contact the company again. I then got an email to day, saying that my my account had been successfully cancelled and they were not taking anymore payments or send me any further products. They are sending me the product that i all ready ordered. They will not refund me the money they have all ready taken, but i can live with that. Hopefully this will be the end.

I have rang this number [protected]. I explained what had happen, they wrote all my complaints down and sent the company. They said the company would email in the next 7 to 10 days, not to sure they will. They gave me A cancellation number but like someone as all ready said i am also dubious of it would cancel any further payments. I am wondering if to cancel my card all together to make sure the payments do stop.

I about passed out, I got a credit on my account for the $29.95 for the "program" I was charged for. I did cancel my card and will get a new one in the mail soon. It was worth it not to be charged any more for future orders they would send. I did finally get a call through and cancelled any future orders, but didn't trust them not to send anymore. I was so relieved after cancelling my card. Don't give up, just keep calling, [protected], they will eventually answer.

On-line Scam. If you ordered both Total Cleanse and Acai Berry 500.
Chances are -- you will be charged by 4 companies monthly and total almost $200.00 per month. Two of the companies are difficult to cancel. Some are impossible. Here is some information to help you.
(at least all that I could find)

Total Cleanse does not have a working phone number.
This is the number they provide. But, you may have to cancel your credit card to make them stop charging you about $89 per month. [protected]
I can not find any other way to reach them.

Acai Berry 500 -- phone number to cancel. [protected]. Charge is about $70 to $80 per month.
If you signed up for this product - you will also be charged by these 2 companies. You need to cancel them too.
PriceLimbo -- no phone number. Look up their website. ID is your e-mail address. password is your zip. You will find you have an account here if you ordered Acai Berry 500.
They will charge $8.51 per month.
Fit-Factory -- you are also signed up for this if you ordered Acai Berry 500. Cost is $29.95 per month. Phone number is [protected]. Cancel and demand a refund. Chances are - they have already charged you.

Let me know if you find out any additional information -- to reach Total Cleanse. Thanks!

Its been 2 1/2 months and I still have yet to receive a refund for a product that I did not purchase. I got the trail size to see if i would like this product because it did not say that they were going to send another size 4 days later so i called and got it cancelled the next day they said friday they would have my refund back to me i called back that friday and they told me the next friday i would have it back then i called back they said next friday ill have it so i asked to speak to a supervisor and everytime i call them and ask for a suppervisor they are in a meeting, they can not do anything about it, or they are gone. I am going to go to my bank and see if they can do anything about this problem and if so i will be back on here to let you all know but plz plz plz DONT NOT BUY THIS PRODUCT. IT IS A SCAM AND THEY WILL NOT REFUND YOUR MONEY.

DO NOT ORDER ACAI BERRY 500 OR TOTAL CLEANSE THEY ARE SCAMMING PEOPLE LIKE CRAZY.

Details... when you order this product if you read the terms and agreement it says it will charge you 80 something dollars if you do not call within the alloted time period... but the problems lies when you call! The phone number is phony and doesn't work. It's a continuous busy signal or it will hang up on you automatically. They say you can message them but don't be fooled they are liars once again.

Please take my advice and stay away from both of these products!

I had to cancel my card! I hope this can be fixed for future people!

I would just like to know how long it will take to get here. I just checked my statement online, and the fee was deducted 13 days ago. I have had things sent to me from different parts of the world, and it has never taken 13 days after the payment was made!

I have since payment, received a newsletter to my email account, but there is not even anywhere on there that I can reply to and ask, well...what I have just mentioned above!

I have had the worst experience with this company. I sent my unopened, unauthorized bottle of Acai berry back right away; two months later I am still waiting for a refund. The number to call is [protected]. I only waited about 5 minutes to speak with someone. But ALL the supervisors are in a meeting. I got very tough with the CSR I spoke to and demanded she find ANY supervisor available on the floor. she put me on hold 10 minutes and then came back on the line telling me that she was going to give me a full refund and that it should take a few days. I'm going to wait ONE week. if I don't see a full refund I'm calling back.

After ordering the free trail product I knew that I had 15 days to cancel the shipment of the next order. I started calling and could never get through, still can't get through. The line is either busy or won't connect. I had to cancel my credit card in order to avoid being charged by this compnay for future shipments that I do not want.

Ordered free trial of acai berry 500 for 3.95 shipping & handling, credit card was charged 29.95. I have yet to receive the product. calling the following numbers to cancel & request a refund: [protected]
[protected]
[protected]

If you can't get a hold of anyone to cancel your account, send back everything they send you with a letter of cancellation and GET A TRACKING NUMBER. If they charge your credit card again, call your credit company and give them your tracking number as proof, and dispute it. That was the advice I was given by MasterCard over the phone.

I wouldn't doubt that someone from their company writes comments to make it sound like they are handling issues fairly without misleading the public. I think that Oprah should take some responsibility for these misleading ads. Lose weight without any working out? What a joke. Sure you can lose some weight initially but if you never workout you will turn into a pile of skin and bone with very little muscle. We start losing muscle mass in our 30's.

I didn't order any of these products and refuse to listen to such bogus claims. I laugh everytime I see the advertisements. Are people that naive to think you can just lose weight without doing some sort of exercise for long term maintenance?

Why are they allowed to mass mail our email boxes and pop up boxes on every website?

FIND THAT THAT PARTICULR COMPANY NAME WILL NOT CHARGE BUT THEY ARE RUNNING A SCAM AND THEY CAN USE ANOTHER "COMPANY NAME" AND RUN YOUR CARD WITH OTHER CHARGES

I too have been scammed by this company. I ordered the Acai Berry XS "free trial" off of their website. It stated that I had 14 days to send back and not be charged. I immediatly went to the post office and returned the bottle unopened. I have receipts to prove I sent back. Within 10 days my credit card was charged $85.91 for the bottle I sent back. I called the company twice and was told that I was suppose to call the company upon sending product back to let them know. Know where on the website does it state that even though the operators tell you it does. Therefore I have been swindled out of the money. Do not buy anything from these people and make sure your bank knows not to accept anymore charges from the.