Acai Berry
Reviews and Complaints

I have today had a telephone call from my credit card company The co-operative bank, informing me of unathourised transactions on my card. When I agreed to send for the free trial from the above company I did not realise there would be further charges to my account.
I wish this to be cancelled immediately and all money refunded to my credit card.

Requested FREE trial for Acai Berry & Colon Cleanse which I paid P&P. Then monthly bottles of products appeared at my door plus 79 pounds taken out of my account without me knowing they said I had subscribed. I thought I'd just requested the FREE trail. This company is not trust worthy do not buy these products

Ordered the 14 free days trail - recieved Life Cleanse 11 days after shipping date & Acai Berry detox 13 days after shipping date therefore not even having a chance to try product to see if it worked before $135 charges were made on my credit card...Investigated further on the internet (should have done this at first) and was horrified to read all complaints...
Tried calling all phone numbers with no luck & trying to find email contact - can anyone help me!
Have just cancel CC and desperatley want to cancel the supply of this stupid product...
Customer no: [protected] Order No. [protected] Acai Berry Detox
Customer no: [protected] Order No. [protected] Life Cleanse
PLEASE HELP ME CANCEL THESE BLOODY PRODUCTS!

I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

i had £74.08 taken out for the acaiberry detox and then £74.08 for colon cleanse all i sign up for was the free trial
i feel like i have been taken for a fool it bull ###

Hey guys, just to let you know that the company took a few payments from my credit card although I cancelled and returned the tablets within 14 days. They have other companies that take money as well such as a company that sells teeth whitening stuff (although they don't actually sent the product to you). When I saw this other comapny appear on my credit card statement, I called acai berry and went skits at them. Their answer to my question of why I was charged for another product that I had never received or been informed of was "Read the T&C's which you agreed to, in there it metions about subscribing to their sister companies and they have every right to take the money" I don't know exactly how many companies they have but I have already cancelled 1 credit card and they still managed to take more money off the new one that came, so now I have a permanant block on it and will no longer use it. Just wanted to let you know about my experience and to warn you guys of this rip-off company.

Iain

Lozzie, the company has offices in Scotland as well as bristol. Ordman House, 31, Arden Close, Bradley Stoke Bristol is the address i have. Will keep searching for other address. Bev

HI lozzie, when is someone going to do something about this company. The same has happened to me except i triedto cancel and was told my 15 day trial was up and i would be charged for the samples, i tried to explain that it took 10 days for one to arrive and 7 for the other but they would not budge. they have taken £150.00 from my account. Bev

I also ordered the free trial when you pay shipping. After I got the shipment I called within the 10 day period and cancelled. I was still charged $59.95 on my credit card. I suggest that you never order from this company! They are terrible to deal with! What a scam. There number is [protected]. DO NOT ORDER FROM THEM!

I ordered this product on 10/5/2009. I received the product on 10/9/2009. I cancelled my trial on 10/13/2009 and shipped the product back via 1st class mail in the same packaging it came in with a new label that I put over top the original label. Watch out for this scam. They did not indicate when I placed the order that I would have to use a method of shipment with tracking however it does say in very small print on the packing list that you have to use a method of shipment with tracking. I received an additional charge of $59.95 on my credit card as well as an international fee of $.48 because this company does it banking out of the country. I called the company immediately and two company representatives berated me and told me that my ordered had been cancelled and I'll receive a refund (of the $59.95 unauthorized charge) in approximately 7-14 days but up to 30 days. I was told that I was black listed and could never order from their company again. Like I would be so stupid twice. Never again. You can purchase these same supplements at GNC or your local vitamin store. I also cancelled my debit card so that no additional charges would be taken out of my bank account. I filed a complaint with the Florida attorney general's office also. One, because I cancelled the order in the 10 day trial and two, because they took an additional $59.95 out of my bank account. Be very cautious when dealing with this company. I would recommend calling every day asking where your refund is if you are in the same situation I was.

i called the above number and entered number 1 i think to adjust order or order more(not the suggested go to this web site to cancel]and was able to speak with a human and cancel but this is the third call and i continue to get bills on my credit card, scam for sure!

I ordered also acaiberry last September, it's free and only i've paid 3, 95€ for the package and it charged in my credit card last September but this morning, my bank phoned me because one company "AGEHEALTH" charged me 82, 65€ that i never ordered any products of this company, I told my Bank I that report to that company by fraudulent by using my card without my consent and and returned me the money as quickly as possible and if not denunciaré you to the international police for robbery.

Finally some good news. I posted my complaint on here about being ripped off by FWM Laboratories (Acaiberry).
Since my complaint, I turned them into the West Palm Beach BBB. Also, emailed these 3 email addresses - billing@fwmlabs.com, fwmcancellations4@gmail.com, west@firewatermail.com. I demanded a refund and told them that I filed a complaint with the BBB. Honestly, I didn't expect a response but about 10 days later, I got one. They refunded my $87.13. I didn't get those little fees the bank charged back but that was only a few bucks. I hope this is over but I will be keeping an eye on my account. Good Luck to all of you who were scammed too. Try what I did. I hope it works! Post on here and let me know.

I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

I just submitted a complaint to the FTC (Federal Trades Commission) and the BBB. This company needs to be dissolved for their practices!

Maybe a class action suit against them, will open their eyes. Then everyone could get their money back!

I have experienced the exact same thing. I have just filed a complaint with the West Palm Beach BBB and emailed the addresses that you provided.
We all need to stick together regarding these fradulent companies!

Same thing has happened my husband and I. We were charged a total of $326.38 from these SCAM artist. $79.62 for a trial bottle of acai berry and $79.62 for a bottle of the Live Clense...that was suppose to be trial bottles. They claim that you have 17 days to try and you need to cancel or you get charged for the TRIAL bottles. We were then billed for the same amounts again for the acai berry and the Live clense that we have never received, and $3.95 twice for who knows what. DO NOT BUY FROM THESE IDIOTS!

Company never disclosed information on future charges

If your customer satisfaction is your number one concern, Can a some one help me out with this ? g_martinez67@yahoo.com

I did not realise there was a 14 day trail period for this product, now i got charged with a over draft fee of 35.00 and a product that sitting in my Drawer . I don't understand why i still got charged 87.95 ! I stop taking this product because of my heart condition ! i called them today and a lady gave me a confirmation number and told me it my fault for not read it right !she was rude and she told me she will not connect me to a manger because it my fault .Plus i would like to return this product and get my refund with out being put down for not under standing! can some one help me out g_martinez67@yahoo.com

Call your credit card company and have it stopped and dispute all charges from this company.

This is advertised as a pop up on hotmail site as a free trial offer for the cost of the postage only. Apparently in the small print it states that you have agreed to a subscription to pay the full price if not returned within 15 days. After this time a charge of £72.70 + £2.14 for exchange is charged for each product.

This is a total scam and the so called 'subscription' agreement is well hidden. The 60 caps provided in the trial are not worth £72.

Like many others I was drawn into this scam and like the others did not read the small print. You have just taken £150 out of my account which I can ill afford to lose. I was recently widowed and am also a pensioner - have you no shame. I shall be going to my bank tomorrow and will be cancelling this debit card and getting another one issued so no more money can be taken.

I telephoned this morning and cancelled this subscription, but I do not trust you to keep your word.

Shirley Crick

As so many of the complaints received, I too was scammed into thinking that all I had to pay for was my 2 week trial post & packaging of £3.95 for each product. For me too it never worked. My sister googled the company and found all these complaints. I did call to cancel my order and was happy to return the items. I then called my credit card company at the end of the 15 day trial period to check if I had been debited, and I had. I advised them that no further payments should be taken from my account and we are opening a dispute case against them. I also called Viva3lab to request a refund and was told that their complaints department would email me. Let's see if they are true to their word. I won't hold my breath though. I hope that I am able to get my money back and I agree, surely there must be something that can be done, the fact that so many people have complained and been scammed should give ammunition enough to do something about these thieves.

I did not receive the product until Jan 22, 2009. My credit card was charged on Jan 23, 2009, $88.00. The order date was Jan 05, 2009. I was told that I was to have a 30 free trial with the promotion that I was given at the time instead of the usual two week trial. I had only had the product for one day when my credit card/bank account was charged. There was no information in the package that I received, just the bottle of Acai Berry Detox. No cancellation numbers or order information. I tried contacting 1.800.949.0138, but it is always busy. I did try 1.866.949.0138 which was not open, but their hours are 9 - 6 Eastern time or you can try their web support at www.mytrialsupport.com. This site tells you that they will contact you within 24 hours--it is not a true LIVE person that you will email with.

I ordered acai berry under a free trial offer of $3.95 shipping only. Then I was harassed on my cell phone for days by representatives also trying to get me to buy Life Cleanse detox pills with the enticement of a free Cancun vacation. I never agreed to purchase Life Cleanse. They already had my credit card number from the acai berry order, and a few days later, I saw where they had charged my bank account for both the acai berry free trial AND the Life Cleanse. About 3 weeks went by, and I never received either product. Calls to their 866 customer svc number either don't go through, or the one time I did get through, I got "disconnected" as soon as I told the rep I was unhappy and wanted to cancel any and all orders. Charges to my bank account under different company names (CleanseGold, LifeBerry). I finally found an e-mail they had sent me with a link to my order page and initiated a conversation with a rep via live chat. The company name this time was under FWM Labs or something like that. The agent insisted the products had been shipped to me, even after I explained I had contacted UPS with the tracking numbers and was told they were never given anything to ship to me. Agent agreed to extend "free trial" another 10 days. The VERY NEXT DAY, my bank account was charged $87.13 for another month's supply of Life Cleanse! Realizing I'd been scammed, I had to contact my bank, dispute the charges, and close my check card immediately to prevent further unauthorized charges to my bank account. Now I have to wait a week or more for my new check card to come in the mail and contact all the people I make automatic payments to for my bills to change my payment information. TOTAL PAIN. If you're reading this, save yourself the anxiety and hardship and DON'T ORDER FROM THESE PEOPLE.

This company sends diet products as a free trial, but charges high prices if not returned and/or cnacelled in first 15 days. Not sure when 15 days commences for overseas customers - on posting or on receipt? They continue to send more of the same products on regular basis and there is difficulty in getting through by phone to cancel. Have not found website again to cancel via this method. Am now posting cancellation.

I signed up for 15 day free trial of Acai berry and life cleanse with postage to be paid only. I checked my bank statement 2day and note 2 unauthorised payments of £ 77.08 each were taken from my account by this company. Upon phoning this company, they very rudely told me I signed up for this trial, it is a complete scam, my bank are looking into this for me.

I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

Same thing happened to me however I didn't even receive the product and my account was dinged for $350.00. There was a phone number below the billing on my account and I got through and they said that they would cancel my order and refund my money. The number I called was [protected]. That number is in England..Do not know how these companies stay open with so many people getting their money back.
hope the number I've posted helps someone.

Help! I ordered the Acai Berry and Life Cleanse free trial last week. i have not recieved the products yet and have contact for the company to cancel. I think it will be more than 14 days when i get them. i only have limited money and really can no afford any payments. I ordered them from a pop up on hotmail. Does anyone know who i can contact to cancel the order. i have no order number or anything... Please help.

I registered for a free trial of Acai Berry Detox and Colon Cleanse and was supposedly only paying postage. I received the two bottles but I have now been charged two lots of USD $119.02 on my credit card and have received no further product from them. The phone number on the bottle is not valid. I don't know how to cancel it or how to obtain a refund.

I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

Phoned customer service and had the following experience:

- He then told me that I was charged £69 ($133 CDN), because I failed to cancel my account within 15 days of receiving the 'free' sample. I could not find the charge mentioned in the terms & conditions.
- He then told me that the charge was for a membership, but I could find no mention of a membership either.
- CSR didn't appear to have the same terms & conditions agreement as I was looking at on their web site, so when I asked him to look at it with me, he said his internet was down.
- When I asked him to email his copy to me, he said it was not their policy to email customers.
- After verifying that his department was indeed Customer Service, I reminded him that I was a customer and was attempting to receive service. If he couldn't provide me with the service I needed, could I speak with his manager? He told me the Manager of Customer Service doesn't take phone calls.
We went back and forth several more times, trying to ascertain what I was being charged for (products or membership), but with little progress until he finally terminated the call.

WHAT YOU NEED TO DO IS CALL [protected] and request a cancellation number. Save the number and in the case of a dispute, your credit card company can reimburse you.
I sincerely hope this helps anyone needing this information. Companies with shady business models like this need to be stopped.

Regards,

JH

Hi there

I posted a complaint two days ago but unfortunately, it is under TRADING PLANT, not TRADING PLANET.
I gave their adress, phone number etc.
Today, my registered mail-sent to the adress I was given came back as "unknown" soo I am happy I did cancel my credit card all together!
Just to let you know, I juste read an article about them and Trading Planet's association with Phytoscience
http://edinburghnews.scotsman.com/topstories/Complaints-flood-in-to-distributor.5621178.jp
I would advice anybody who has just signed up with those scammers to CANCEL THEIR CARD IMMEDIATELY.This is the only way not to be debited in two weeks or so.
Good luck

Ah, you cut and paste king ' bradly CA '.

Do not be fooled by this entry, it is from the comapny you have had/will have issues with and is another attempt for them to try and persuide you into waiting a couple of weeks before you cancel the product.

Please search this complaints website for : Trading Planet / Life Cleanse / Dazzlesmile pro / Acia Berry and you will see the same entries in response to a huge number of global complaints about this scamming bunch of tossers.

DO NOT BE FOOLED - YOU WILL LOOSE 100's of $ or £ if you sign up for thier ' Free Trial' this is a subscription scam and nothing more.

Beware!

ACHTUNG : Bei Bestellung einer RISIKOFREIE PROBEPACKUNG von [www.acaiberryexclusive.com] (link: http://www.acaiberryexclusive.com) laufen Sie Gefahr, dass innerhalb weniger Wochen mehrere Abbuchungen von Ihrer Kreditkarte erfolgen durch eine Firma TRADING PLANET LTD, selbst wenn Sie die angegebenen Telefonnummern zeitgerecht anrufen, um weitere Lieferungen zu vermeiden. Die in den geschäftsbedingungen und Impressum angegebene Firma LB Envision Net Worldwide Ltd. DH8 0LH Blackhill, UK gibt eine ungültige Email Adresse an, auch postalische Sendungen bleiben ohne Antwort. Der sogenannte Kundenservice ist ein CALL CENTER, das zwar Anrufe entgegennimmt, aber zugibt, nichts mit TRADING PLANET LTD zu tun zu haben. Da hilft nur : KREDIT KARTE SPERREN LASSEN !

Habe ich im Netz gefunden.

http://www.canyoutrustthem.com/index.php?go=details&id=6465

Ich habe Heute eine Lieferung erhalten, die ich gar nie bestellt habe. Interessanterweise wurden die Lieferkosten nicht von meiner Karte abgebucht. Ich habe die Kreditkarte trotzdem gleich zur Sicherheit sperren lassen.
Ich kann mir auch nicht erklären wie Sie an meine Daten gekommen sein könnten.
Ich habe mich gleich im Internet schlau gemacht und habe auch versucht die Firma zu erreichen, ohne Erfolg.
Bei mir wurde webigstens noch nichts abgebucht, wie bei zahlreichen anderen Käufern die schon mehrere 100 Euro verloren haben.

Wurde heute wieder mit einer Lieferung überrascht. Ich hatte schon die Hoffnung gehegt keine mehr zu bekommen, aber das wahr wohl nix!
Ursprünglich dachte ich immer, wie man nur auf so einen Schwindel rein fallen kann, aber nun hat es mich selbst erwischt. Ich könnte mich dafür...
Nun ja, habe soeben meine Kreditkarte sperren lassen und hoffe nun vor weiteren Abbuchungen bzw. Forderungen verschont zu bleiben. Der Schaden ist auch schon so
groß genug.
Im Weiteren werde ich zur Absicherung auch noch Briefe und Mails an die diversen Adressen schreiben, um evtl. noch eine Möglichkeit auf Rückholung der Abbuchung
zu haben.
Der Berater an der Kreditkarten-Hotline meinte, dass es zumindeest einen Versuch wert
ist, die Abbuchung zu reklamieren.

An ALLE: Nie wieder nebulöse Internetkäufe tätigen!

CBS News and Business Week did a great job . They have blown the lid right off the FWM scam. Check out the interview with Brian Weiss, the man behind FWM. Finally someone got these guys!

http://www.cbsnews.com/stories/2009/07/28/eveningnews/main5193515.shtml?tag=exclsv

For the first time I ordered something online and ended up getting scammed out of my money. I ordered the Acai Berry weight loss suplement on August 30, 2009. I received 3 charges of 4.95 on my bank account. I called the 866 number and 800 number. I found out the 2 had the same company name but were not the same company. Same affilliates but not the same company. My money was not refunded. I had to cancel with both companies, but not withoout a fight of course. I was told I registered on the phone and that was not true. The I saw a charge for $139.65 on my account; which te manager told me it was for my membership! She asked if I had read the terms and conditions. I work on agreements all the time so of course I read every line, and nowjere did it state I would get charge $139.65 for a membership before the 14 days. THen the 2nd group who said had me registered over the phone finally sent me something in the mail yesterday and it says "Hyper Hoodia", not Acai Berry! How are the 2 event the same. They pill isn't even associated with Acai berries.
Total scam. I called my bank and they told me there have been many problems with this company. I had to block my card from being charged and then I had to dispute the charges. Now I have to wait a week for my new bank card to come. PLEASE, PLEASE DO NOT BUY THEIR PRODUCTS!
I tried to reach the BBB, but the orginal company is located in the UK, so their influence does not reach over their.

Everything everybody said was true- I ordered a $2.50 trial sample of ACAI Berry on line and then received another one called DETOX that I did not request and was charged $89.00 unauthorized to my account. I called them and they said they could not find my order and to call and follow the prompts to get a credit on my credit card. I called my bank and they said, "Oh, no! Not another Acai Berry fraud report!" I guess they have received millions of them. I also had to cancel my credit card in order to stop them but my MAIN POINT is that the product made me DEATHLY ILL- vomitting, diarrhea, and migraine headaches for 2 days straight. It's POISON. Don't take this crap!

AcaiBerry - Free Trail is not Free...They send you a sample of 15 tablets, charge you for shipping in handling in order to get your account #'s then charge you #92.58 before you even receive your Free sample.
When you call in, they tell you that under the terms, the 14 day free trail starts the day you order it, so your don't have any trail period. If the product works, why do they need to charge you for it before you even receive
the product

i SUBMITTED TO RECIEVE A TRIAL BOTTLE, I NEVER DID RECIEVE THE BOTTLE, BUT WAS CHARGED ON 1/22/09 $ 88.87, THEN AGAIN ON 1/29/09 FOR $88.73, i WOULD LIKE THESE CHARGES TAKEN OUT OFF MY ACCOUNT, MY CONFIRMATION # IS 235973. i DONT NOT WANT TO EVER RECEIVE ANYTHING FROM YOUR COMPANY AGAIN, I JUST WANT MY MONEY BE CREDIT TO MY ACCOUNT, FROM WHAT I HEAR IT DOES NOT WORK ANYWAY. WOULD LIKE TO HEAR OR BETTER YET SEE A CREDIT ON MY ACCOUNT, OR I WILL TAKE IT TO MY BANK, AND GO TO THE BETTER BUSINESS B. YOUR ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. THANK YOU B VIGIL, PUEBLO COLORADO

Their refund and exchange policy states: "To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at [protected], chat live with a customer service representative or send us a message using our secure ticketing system.
An RMA number can ONLY be obtained by contacting the billing department at [protected], chat live with a customer service representative or send us a message using our secure ticketing system. "

As they must know by know, [protected] is a non-working number so you can't get the required RMA number via live chat as they advertise. Customers are at the mercy of e-mail which is an immediate delay against an already ticking clock that they control.

As recommended on the OPRAH Show, I ordered the 14-day trial offer and agreed to pay for shipping & handling ONLY, $3.95. My credit card was billed immediately on 7-24-08 for $3.95 + $0.11 unauthorized FRGNFEE. The trial product was not received until August 4, 2008. This contained 15 tablets plus a bottle of 60 tablets. On August 15, 2008 another delivery of 60 tablets with a notice that I now had been charged $87.31 for their product and would be additionally charged the $87.31 every 45 days. I contacted this company on August18, 2008 to cancel any and all deliveries and notified I had not authorized this shipment and expected the charge to be withdrawn and credited to my VISA. I was told this could not be done and would not be done as I had not cancelled within the 14 day trial period. I suggested they calculate their time period based upon their own records of delivery and I would return the product and expect full credit. I was told they had a NO RETURN policy and they would cancel further orders but I was on the hook for this $87.31. I hung up, contacted my VISA card account and began dispute of charges and told I wanted a stop payment to this company. I have gone on line to show my dispute to you, have contacted the OPRAH show to indicate false pretenses and will contact our state attorney general's office and Better Business Bureau.

Please note: I ordered ACAI BERRY, but literature enclosed with product I received indicates this product is actually Nu-Bodi Hoodia with Green Tea. This is false advertising as well.

Ashamed to admit but I was a victim of an internet scam. I ordered a free sample from FWM Labs; they sent the free sample; I took a pill and broke out into a huge rash, but before I could cancel FWM Labs sent another bottle, and charged my credit card $174.26. I called and complained and they told me to send both bottles back; I sent both bottles back in the same package. FWM labs credited my card for $87.13 but claimed I did not cancel the order in time for them to credit my account for both bottles even though they received both bottles, they refuse to credit my account. I had to pay the credit card company; otherwise they were going to charge late fees plus a threat to ruin my credit. I had to cancel my credit card so that FWM Labs would quit using it to their advantage. The only thing I can say to the public - do not place orders from FWM Laboratories; they are scam artist and you will lose money.

08/06./09
hello les sailer here, yesterday as i was online, this is what i seen, a man&woman talking about acaiberry colon cleaner, how sad i found this, it show a lady on her side dr with camera in her back side as she blinked her eyes!

then the man, said i asked dr to see monitor, dr said we re done, i think the guy is from good morning america,

both need to go back to lieing school! for the guy my colonthingy, took about an hour!

your both beyond sad, theres not a medical place in the usa that doesnt put you asleep zzzzzzzzzzz!
i did a contact us but they said its not them! wrote boonie hunt!
let us know the company so we can boycot! mr les sailer...

I too ordered a "free" trial of Acaiberry for $5.95. I foolishly gave them my debit card. I was on vacation when the package arrived. The next thing I know I got an e-mail stating since I did not return the unused p;ortion I would now be charged $79.95. I wrote back stating I was away and unable to try the "free" product. They said I had 14 days to try it and if I did not return the unused portionI would be charged.I told them I was returning the full bottle when I got home and I wanted a refund. After arriving home making numerous calls of somewhere in Canada, they told me I had to wait until the package arrived back in China and I would receive credit for the bottle minus shipping and a 20% restocking fee. Then I was asked if I wanted to keep the bottle for $39.00 amd I said no, I wanted to return it and wanted a refund. Last week I received an e-mail stating all further orders would be cancelled. The following day I received another e-mail stating they were sending me another shipment and charging my card $99.90. I am still fighting with them. DON'T GET INVOLVED. IT IS A MONEY MAKING SCAM!

I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com