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Acai Berry Nutrition

Acai Berry Nutrition review: solution! get your money back! 176

K
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1:00 pm EST
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I, like many of you ladies, recieved a charge of $4.95 on my bank account but it was under web access along with an 866 # so after some research online reading many of your stories I decided to call the # [protected]) and they answered right away said customer service may I help you & I told them what happened & he put me onhold for about 5 mins then transfered me to a lady who said I was automatically signed up for a secrets & insiders club that was a monthly charge. I asked her to cancel it and with in a few mins she cancelled my automatic subscription, make sure you ask for a refund though! I asked her would this money be refunded back into my account & she said well you didnt ask for a refund, so I asked her to please refund my money back into my account & she politely said yes it should be back into your account within 5 to 10 days.

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176 comments
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sunshin
St. Francis, US
Dec 19, 2009 1:14 pm EST

I've been requesting to have my membership cancelled way before the expired date because those diet pills didnt help me lose any weight at all and I want all my money back. The representatives cancelled my membership and gave me a cancellation number 1328035 and 1328045...my account has been debit over 6 months: $6.87, $6.32, and $2.27 and I want all of my money back from 6months ago...Please help me!

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Melanie henry
New Madrid, US
Dec 21, 2009 12:36 pm EST

I signed up for the $4.95 trial, then never received another package until December and had been billed 58.71 monthly, when I called questioning this I was told that it was too late, I couldn't get a refund, but that they would resend the product, but that I would be unable to send it back for a refund. Also, refused to allow me to speak to a supervisor. Go figure this is a major rip off, if the supervisor will not even get on the phone? We need to contact the better business bureau.

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jkuz
Maroochydore, AU
Dec 22, 2009 10:30 pm EST

I have Requested The AcaiBurn products to Be cancelled and they havn't heeded to my request.I demand that they give me a full refund and the money to be returned to my bank account immediantley.

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Ed Nuhfer
US
Dec 27, 2009 2:25 pm EST

What happened wholesale in the U.S. appears now to be happening in Australia. It's a good idea to check Complaints Board before ordering anything online.

There's only one sure way to get these people off your backs, and that is to cancel your credit card and have your vendor issue you a new number. Thereafter, expect nuisance phone calls from Acai and "affiliates" trying to get you to resubscribe. Under no circumstances let those thugs talk you into divulging your new credit card account.

We in the States discovered we were on our own here. From my knowledge, Our Federal Trade Commission would not lift a finger to protect any consumers by taking any action to restrain Acai, so it is likely that powerful, influential people are involved. I suspect this scam has netted at least tens of millions of dollars.

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hopehousehold
tugun, AU
Dec 28, 2009 6:43 pm EST

Well same think happen to me, sign for 14 day trial and this morning i just receive a new package saying that, we are so happy that you have decide to continue Acaiburn, i had nothing to with this order what so ever, i cancelled my credit card strait away, and the contact number they have put for Australia doesn't even work.. so do the same think cancel your credit card and and make sure you inform your bank some how.. hope this will help others..

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Misaac
NZ
Dec 28, 2009 8:37 pm EST

I signed up for a free trial. I paid for postage of US$12.90 but have since had 2 payments of US$86.93 debited from my account. I am unable to find a number I can dial from NZ to contact the company.
Any help appreciated.
Meera

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becki025
Kalbarri, AU
Dec 29, 2009 8:15 am EST

I'm from australia and just called [protected] and spoke to customer service to cancel. The rep advised me she had taken me of the automated mailing register and issued me with a cancellation number. fingers crossed.

Also got a return address of
Acai-Burn USA
Army Road Distribution
3600 Army Post Road
De Moise IA 50321

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EliseDV
Rockhampton, AU
Dec 29, 2009 4:34 pm EST

Signed up for 1 free months trial of acai burn and they automatically sent me the next bottle, sharged form my account without consulting me. I am no longer taking the product and do not want it anyway. They should have contact numbers for Australia instead of all US numbers. Postage says it comes from Milperra NSW. I want these transactions to cease immediately

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brad92r
US
Jan 01, 2010 6:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i dont know why ppl do these free trials when you know the merchants will charge you some exorbitant amount of $ afterwards regardless if you receive the sample or not. just dont do it. if it sounds too good to be true, dont do it. never do free trials for anything whether you see it on tv or any ad via oprah or rachael ray.. dont do it.. dont do payday loans online either.. most loans are based overseas and they will literally rape your accounts. once you do a free trial. block your card immediately.

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shelani
Perth Metro Area, AU
Jan 01, 2010 9:31 am EST

who am i tp cpntact to cancelmy order i have been charged 50.00 from my account.. none to contact regarding this acai burn products

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scottthedot
Ballarat, AU
Jan 19, 2010 12:59 am EST

Jrex thank you for your advice. I'm in Australia and went through the Live Chat to cancel. Got a cancellation number plus an email cancellation notification. Only problem was there is a secondary subscription to a crew called World Club Fitness which take money every month as well. The Acai Burn people were no help here and said I had to contact them directly. They can automatically subscribe you, but can't canel for you! Sorry Mr Jacobson, but that's not the great customer service you mentioned.

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theghost1
EG
Jan 26, 2010 2:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Email # 1
___________________________________________

Dear Winner,
http://www.bbc.co.uk/lottery/
Saturday January 23rd draw no. 1470 You have won the sum of 1, 000, 000.00(ONE MILLION BRITISH POUNDS STERLING) from BBC LOTTERY on our 2010 charity bonanza. You are therefore requested to contact immediately out Claims Department below quoting winning number [protected] BONUS 09, complete Names, City: State: Zip/Postal Code: Age: Sex: Occupation: Country: Phone number: AND claims Mode (1) Bank Transfer (2) Cheque Delivery.Head Of Processing Unit, 129 Mid Ex, National Claims House, UKMr. Thomas Luke. (claimsdept011@yahoo.com.hk) Regards, Nicholas A. GaichOnline-Coordinator.
_____________________________________________
when u send them all data they sed you this
_____________________________________________
Email # 2
NORTHERN BANK
Abuja Branch, P.O. Box 78, Northern Building, FCT, Gaiki, Abuja, Nigeria.
Dear ?,
This is to notify you that we have just received your Certified Bank Cheque of 1, 000, 000.00 (ONE MILLION BRITISH POUNDS STERLING) from BBC LOTTERY and your winning documents which have been deposited here in the Northern Bank by the Grant Award House.For the urgent transfer of your funds to your to your Bank Account you have been advise to kindly Open to our Web site Given below and Apply for funds transfer.Step 1www.onlinenb.co.ccStep 2Click On Open Account or APPLY FOR AN ACCOUNTStep 3Fill in the Form that will be displayed and submit.As soon as this is done your account we shall immediately get back to you with your details to enable you transfer your funds to your designated Bank Account.Thanks for your Co-Operation and patronage, as we are determine to provide you with the best of Banking Services beyond your experience and expectation. Regards, Mr. Mike Border.(Funds/Transfer Unit)_________________________________________________
Email # 3
NORTHERN BANK
Windsor Branch, P.O. Box 183, Donegall Square WestBelfast, BT1 6JS.
Dear ?,
This is notify you that the Verification/Claims Dept of the Grant Award has forwarded your Certified Bank Cheque and your winning document have been deposited in here in the Northern Bank.In the Northern Bank we have our due procedure with regards to INTERNATIONAL funds transfer, in order to start the processing of your funds transfer from the Northern Bank to your designated Bank account in your country you are hereby advice to to follow the procedure below:This is to inform you that we have successfully Open an account for you in our Bank, so you are to transfer the funds from newly open account to your specified Bank account in your country.You are to open to our online Banking website below and follow the instruction to enable you transfer your funds.www.onlinenb.co.ccOpen our website above and click on account Login:Enter your account number and your pin as provided below:Account Number: 445423349906569Pin: 133488543590Immediately as soon as you LOG IN to your account, you will see were you are to click to Transfer Money when you click on transfer money, you can transfer your funds to any of your specified Bank account in your country. As soon as you finish the transfer you funds will immediately reflect in your local Bank Account which you have specified.We wait to receive your response as soon as you finish the funds transfer.Thanks for your Co-Operation and patronage, as we are determine to provide you with the best of Banking Services beyond your experience and expectation. Regards, Mr. Mike Border.(Funds/Transfer Unit)_________________________________________
after this when u start transfer money they asking for COT Code _________________________________________________
Email # 4
NORTHERN BANK
Windsor Branch, P.O. Box 183, Donegall Square WestBelfast, BT1 6JS.

Dear ؟؟؟؟؟؟؟,

This is to notify you that your complaint with regards to your funds transfer to your Bank Account. We have just received the transfer aborted manuscript we have discover this through our transfer unit machinery. This is the problem which you have been facing at your end. This is due to the Issuance of the COT CODE.
The system demand the COT code as a result of variance in network, meanwhile the funds in the account are Active, this means the account is to be reactivate and enable the funds transfer to complete and reflect in your Bank account the COT code must be issued to you, From our transfer unit machinery we have discover that your funds have been transferred to a certain percentage before it requested for the COT code.
So right now the only way your fund can be transfer into your account and without any further interruption from not reflecting into your account the COT code needs to be issued to you in order to complete the funds transfer.

The Northern Bank wishes to inform you that you are liable to pay for the issuance of the COT code, the fees for the issuance of the COT code is $750.00
The Northern Bank recommends and prefers "WESTERN UNION MONEY TRANSFER " to effect the payment for the issuance of the COT code.
The name and address of our Accountant/Cashier's Officer in whose name you are expected to remit the required charges to is explicitly provided below:
RECEIVER'S NAME : John Garry
RECEIVER'S ADDRESS: Abuja Branch, P.O. Box 78, Northern Building, FCT, Gaiki, Abuja, Nigeria.
AMOUNT: $750
Text Question: Purpose
Answer: code
Once the payment has been effected, you are advice to provide us with the payment/transfer details for confirmation and to retrieve the fee. Your payment details should include the following.
Name Of Sender:
Address of Sender:
Amount Sent:
MTCN (10 digit numbers)
Text Question:
Answer:
Once we received payment and it is verified, we shall immediately facilitate you with the COT code to enable complete your transfer.

Thanks for your Co-Operation and patronage, as we are determine to provide you with the best of Banking Services beyond your experience and expectation.

Regards,
Mr. Mike Border.
(Funds/Transfer Unit)

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jarcher
Junc, US
Feb 01, 2010 7:42 pm EST

The above is a complete lie. Due to some unethical practices I canceled the trial on the same day I ordered. I never received a trial, but I was charged $59.95. They will tell you that your order has been canceled and that they returned your money. They have given me up to 6 different dates that the money was returned. My bank has never received the credit. Their story changes reqularly the employee I spoke with last week has never worked there. They are liars and cheats and they know they can get away with it. CANCEL YOUR CARD NOW. I have been calling up to 8 times a month as well as emailing. The charges stopped when I canceled my card.

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kirky
AU
Feb 17, 2010 6:01 pm EST

i have read about other people in my predicament, I signed up for a free trial, I bought a different product from in Australia and cant cancel the old one, being billed monthly. I even sent the old packege back and still no help. A Acai company in australia has emailed me to let me no its a scam and to contact my bank.What a rip off

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ANNABELLE FRANCE
Shanklin, GB
Jun 01, 2010 4:59 am EDT

WE WERE WERE RIPPED OFF BY ACAI BURN (UNDER OTHER NAMES) DEDUCTING SMALL AMOUNTS UNDER £10 STERLING EVERY MONTH FOR ABOUT A YEAR., FROM ACCOUNTS BASE D IN CYPRUS.
when we first noticed these payments, we alerted our bank, who said they were very familiar with our complaint as they had hundred of similar ones. Hanging onto the phone for 45 minutes time to get through to speaking to someone, i was very rattled and expressed my irritation with the poor girl who worked for the online banking section. She told me that she spent most of her day dealing with similar calls to mine - all from Acia Burn - this was one call office for just one of the UK banks! She promised they would claim the money back on our behalf as it was taken by theft as I had cancelled my order within minutes of placing it... which was when the UK postage charge came out at double the price advertised - no mention of which was made in the ad which had popped up repeatedly on my hotmail account.

I attempted to cancel several times and was assured by several members of staff at Acia Burn that on the computer my order had been cancelled, though the original deducation would not be cancelled... I returned the pills the day they arrived.

But by refusing to accept credit cards, they had got hold of my bank account details - and so the horrible saga began. I guess they must have taken about £50 sterling by now ($80?)

I wouldn't mind but I used to be a savvy consumer journalist used to expose companies like this! I am lucky that I can afford to lose this sort of money but I am outraged at the bare-faced audacity of this thieving company. Why don't the American Trading Standards Authorities drum these people out of business...
and why do people go and work for such a bunch of thieves and conmen?

The bank still assures me that I will eventually get the money back as it was stolen from my account - I had to sign forms to say that I had cancelled. But Acai Burn uses different company names to take small sums of money that presumably they hope people won't notice.

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Chuck Turner
Sandy, US
Jun 01, 2010 8:33 am EDT

Acai Burn scam = Just Think Media, responsible for many many scam.

See:

http://www.webcops.net/just_think_media_spam_scams_8001.html

Just think media - Dazzlewhite — worse than pond-life

This scam company Just Think Media is located in Sherwood Park, at:
527, 52328 Range Road 233, Sherwood Park, Alberta, Canada

Owner name is Jesse Willms.

They are behind many scams including Acai Burn ; Dazzle White, Wu Yi tea and SwipeBids

http://www.cbc.ca/video/#/News/Canada/Edmonton/ID=1362286889

http://abcnews.go.com/2020/beware-trick-photography-staple-online-ads/story?id=9215461&page=3

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