AcaiBurn review: Fraud 276

I found the same thing I called both the two other companies and my card is still being charged! Help

this cite truly is a fraud. my bank had to freeze my debit card because they kept trying to pull money from me. and it wasn't the same amount of money either. they tried different amounts. if you ordered from them, cancel it before they screw you over! besides, the product doesn't do anything. just another scam, jump on the bandwagon trend happenstance. to cancel call this number: [protected] to return anything:

acai burn
p.o. box 10233
des moines iowa 50381

with your order number inside the package and on the outside.

BEWARE...do not provide your credit card info or bank card info to ACAIBURN. You will start seeing mutlipe charges on your statements from sneaky merchant names. I was billed from a merchant named "Transaction Fee", "Internet Charge", and "Web Access". All three of these charges started showing up on my statement. I thought it was charges from my card company but when I call the bank, I found out those were the names of the merchants.

ACAIBURN IS A BIG SCAM. Don't call them, call your Attorney General's Office to shut them down!

I also have been caught and even after an online chat where I was told no more money would be taken it has happened anyway. They should be shut down and charged with fraud. I am going to have to change my card for a new one which is a lot of time and trouble to do. Also the pills and tea have not done a thing. I live in Australia so it is really hard or almost impossible for me to ring them. All emails are "bouncing" back!?

haha, you are all mugs and deserve what you get.

It's because mugs like you lot that companies like this exists.

Furthermore, It's because of mugs like you lot that we have spam email. Mugs like you, yes you reading this, are the types of people who respond to spam and why the rest of us continue to suffer!

I should be the one complaining, not you mugs.

I nominate all you fools for the Darwin Award http://www.darwinawards.com/

Suckers.

I agree with the complaint, I have also tried out the acaiburn pills, I got charged twice of 59.95 when I didn't even order the 2nd and too late to cancel the first. I have many weird fees on my billing statements 4.95, 9.95 two times and couple 1.00 fees. I had called them to cancel and then I received my next billing statement they had continued to charge me! I'm glad to know I wasn't the only one and that other people have experienced this too! I had to change my credit card due to all this! ACAIBURN is a fraud!

I paid for shipping of a FREE trial and they helped themselves to my bank account three times within a month (so no time to try the product) to the sum of £85:20 UNREAL! and total fraud! plus i have had another bogus company take £6:95 so my account has had a stop put on it. Dont go near them.

I haved recived three bottles of acai burn at once without ordering

Hi i have been scamed by them too, i have now managed to cancel the memebership by getting the correct number of my bank, they took it out with two different names so i had to ring them and there sister company to cancel them both, one is acai burn and the other one is a webacces. i DIDNT receive any tablets and they were not going to give me my money back, so i threatened them with myt soliciter and they have now put a fefund through. Dont let them get away with it get your money back. hope this helps other people

I too was charged the additional $59.95 (twice) following the initial offer. In addition, I was apparently automatically enrolled in "Comprehensive Weight Loss Program" for another $9.95 and "Insider Secrets" for $4.95. Got AcaiBurn to refund both $59.95 charges after I called and returned product. However, the other "partner" programs that I am apparently enrolled in (Comprehensive Weight Loss-[protected] and Insider Secrets-[protected]) will not refund their fees. I strongly suggest you call both to cancel and give them a piece of your mind as I did. The only thing getting thinner here is your wallet! Complete ripoff!

I have to say that I was about to place an order but having learnt hard lessons in the past I thought it would be wise to check comments on sites like this one. I have read through the page where they ask for your credit card details and it does state that you would have to pay $59.99. However, this is in written form and not in numbers so I would have missed it if it wasn't for this site site and the complaints made.

Thank you. A big mistake not made.

Sorry to hear about everyones misfortune with this scam.

John
United Kingdom

Damn, I wish I'd known about this site before I had anything to do with these people - I've also been charged for I don't know what on top of the 'free' 60 day sample - so far to the tune of £87.43. They've been taking money every two weeks so by my reckoning another £44+ will be going/have gone out around now.

Thanks for this complaint site!

I will not order from online scams, i was going to try it but after reading this, no way!

I love Acai Berry but instead of ordering online,
I will go to Vitamin world, GNC, Vitamin shoppe

And then i'll know, what i see and want is what i will get.

Good luck everyone:)

I cannot contact them by email my emails keep being returned stating there isn't a mail box. I have tried calling and only get a recorded message saying they are closed. I paid $24.95 for what should have been $4.95 for postage and package for the supposedly free trial on 2nd March but since then I have been billed for.

17 March Web access $6.95 (not received or accessed) = £5.10.
23 March Acaiburn $59.95 (not ordered or received) = £42.50.
30 March Membership $9.95 (don't know what this is) = £ 7.22.
6 April Diet pills $59.95 (not ordered or received) = £41.61.

Total $136.80 = £97.43 British Pounds and all I did was ask for your free trial.

they said win the competition its free just p post they took alot money from my account

I'm sorry this happened to you. It's a shame the way people are treated and no one does anything about it.

Please wait for a site operator to respond.

You are now chatting with 'Neena'

Neena: Thank you for chatting with AcaiBurn. May I know, whom am I chatting with?

you: I cancelled my account after 3 days and nwo i see a charge on my credit card, how do i get this reversed and make sure i have been cancelled? I hesitate to clal the attorney general and get my banks fraud department involved.

you: My name is Bridget williams

you: a 59.95 charge on my card that i never authorized

Neena: Could you please provide me your email address and phone number, you used to order our product. So that, I can pull up your details?

you: My emaila ddress is:

you: Mi@comcast.net, phone number is and my order number was 10

you: 865-

Neena: Please wait for few moments, while I locate your transaction.

Neena: We have charged you $4.95 on Mar 31, 2009 for the shipping and handling and you has been charged $59.95 on Apr 21, 2009 for the cost the pills that we have sent you.

Neena: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card has been charged the discounted rate of $59.95 for the first shipment of the amazing acai burn product after the completion of the trial period.

Neena: Your cancellation # is

Neena:

Neena: We honour your request but unfortunately we are unable to process that via live chat because of your privacy and security reasons.

Neena: You can call our member support staff at our toll-free number for all refund or return information: [protected].

you: i have already called that 4 times. I will now proceed to file charges with y banks fraud & theft department as well as the attorney general

Neena: There might be some technical problem in our phone lines, You can try later.

you: no, i will nto try later, i have copied this conversation and am currently reporting to the bbb as well as fbi's internet fraud division

Neena: We honour your request but unfortunately we are unable to process that via live chat because of your privacy and security reasons.

Neena: You need to call us for that.

you: i have called you and spoke with someone 4 times already. I refused and sent back the first so called trial bottle and never opened the package, as a matter of fact i never touched the ckage except to write return to sender on it. I am going to press charges because i am not wasting anymore time on a fruadulent company who illegally processes charges on credit cards without consent

Neena: We're most certainly not a fraud company. I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer; that is why we have live chat as well as email support available in order to rectify any potential issue our customers run into.

Neena: Some of our most common issues arise from the customer not having a clear understanding of the terms and conditions which they must indicate that they have read and agree to before placing any order with us. Please take a quick read over them here, and see if that helps clear up any concern you have. If not, I'll be here and more than happy to assist you.

Neena: I hope I was of assistance to you. Is there anything else I can help you with today?

you: Your email support does nto work either

you: i just called your hone line i spoke with a guy names chris who told me he could not refund my money and refused to let me speak with a supervisor

Neena: We sincerely do apologize for any inconvenience if you’re finding your question to be un-answered or unsatisfactory. For a more diligent resolution, please send an email to support@acaiburn.com and our detail support staff will be able to assist you much more thoroughly.

you: like they have the past 2 weeks when i have sent 11 emails? would you liek me to copy and paste those emails? I also recorded the conversation i just had with your phone support guy named Chris, who refused to let me speak with a supervisor. I have also forwarded all corospondance to the appropirate agencies as well as a local news station who broadcast through the Ap, since no one can help me i will in turn make sure everyone knows how much of a fraud this company is and how they refuse to refund monies that are taken from your account illegally

you: i will post this ocnversation on eveery craigslist, every blogging site, every news site and any other place possible until this is resolved

you: it's simple, i dont need privacy to have my monies refunded. You have my credit card number, its as simple as reversing the charges

Hi im from Australia i had recently purchased this so called ACAIBURN
and i so wish i hadn't ...
i did not recive any of such kind i was surpose to be charged $24.95 plus shipment was free yeah right it has been at least 6weeks ...
i recently got my credit card statement and they charged me $39.90 plus they took out $89.00 they had made several transactions which all come up to $145.00 ...
as soon as i got my statement i went straight to the bank and cancelled my credit card as the information that i had given them will be under FRAUD i will be issued with a new credit card so please anyone who is wanting to buy this please be careful and do not give credit card information or bank details you will be sucked in like my self who can not afford to get scammed and also when i have a family to support
people like this should be jailed FRAUD FRAUD FRAUD money stealer's

kerryann

SCAM
Hi their im from Austarlia i had recently brought this so called weight loss tablets ACAIBURN
what a scam it was i so wish i looked at this site before i had purchased this crap i have not received any such kind it has now been 6weeks or so
i tried to call them but no go!
please do not give them your credit card details or bank account numbers as they just keep taking money the amount that should have been taken was suppose to be $24.95 but they took $36.71
and also web access $9.84 ...
plus another payment came out of the amount of $84.44 ...
and some other stuff on their which i have no idea about of $11.99
i had advised the bank they have stopped my credit card as i will be issued with a new card also they have reported it as FRAUD... SCAMMERS like this should go to jail they are money stealer's...
please dont provide them of any thing you will be taken for a ride ...
just like me... :(

Acaiburn called me 3 times in one morning a few days ago, this is after I had already cancelled my membership. I still do not know if I will continue to be billed on future statements, but I have disputed them. The phone call was to ask me if I wanted to upgrade my membership! Unbelievable! When I finally spoke with a supervisor, he advised me "That will teach me in the future to read all of the fine print before signing up for something". I am sure you all know what I wanted to say back, but I held my tongue. Let them bill me by mail.
Helen

I did the same thing thinking i was just paying for a free trial i received 1 bottle of them and the same day received my credit card bill they have taken a total of 78 pounds from my account when i phoned them waiting for 15 mins to get through she told me some ### and bull storey saying read the information on the site i never received any trial from them just this 1 bottle and she says its for shipping and all other cost so what is FREE? nothing i have been totally ripped off now she says i have to phone 2 other companys to cancel this which is also in America so huge phone bills too. PLEASE do not order from them they rip you off.

Julie
manchester
uk

I have just had a payment of 42 pounds taking out the day 27/4/09 and have not receved anything. i think its shocking to put your trust into some thing and for them to rip you off im taking this further.

When you send your portion of the pills back not to be charged make sure the use a return receipt with the insured as well. This way when they charge you after they have already received the pills you can PROVE they received them and on what date.

To send the pills back here is the address:
Acai Burn
PO Box 10233
Des Moines IA 50381
Phone number: [protected]

Make sure to put your order number on the outside of the package as well as insuring it with a return receipt.
It cost me $10.25 to mail it back...so beware of that too.

To cancel the "Web Access Fee" you need to call:
[protected]
They are only open Monday through Saturday 6am-7pm Mountain Time

To cancel the "Weight Loss EB" Fee you need to call:
[protected]
They are only open Monday through Friday 7am07pm Mountain Time

Make sure to call ALL of these numbers and cancel or they will continually charge you. Write down who you spoke with, what time and what date. It will help when they try to argue that you never canceled with them. And whatever you do, make sure you get a confirmation number of the account being canceled!

i have had the same thing happen to me it has taken 4 months for me to get phone numbers i have rang them and they said no more money will be taken out of my account lets hope they dont. if anyone is interested the numbers to ring are [protected] this is for a subscription for insiders secrets they said i signed up to that even though i know i never the other is [protected] this is for comprehensive weight loss programme yet again i never signed up for this but as soon as you click on the to things they sign you up and take money.if anyone is having the same problem as im having contact these numbers and cancle with them to. hope this will help someone to stop being ripped off, good luck to you all.

THEY WILL KEEP ON CHARGING YOU. EVEN MY BANK COULDNT STOP THEM .THE ONLY WAY IS BY CANCELLING YOUR CREDIT CARD AND GETTING NEW ONE WITH DIFERENT.GOOD LUCK

These people are completely ruthless I paid via credit card it said free pp ... then went on to charge my credit card £50 when I called the company they said that this was for delivery if I didnt want the product when it came to post back and they would refund ... it came from UK unmarked ! they wanted it sent back UPS to USA ... then started taking £45 a month, I finally had to cancel my card and write off over £400 this is disgraceful something should be done ...

I purchased AcaiBurn for the 4.95 price. it was shipped and i was so excited when i got it. I recieved another 4.95 charge last week so i called the number on my online banking statement and cancelled whatever that was. Today i recieved the charge for 59.95 and you better believe I was on the phone. I first called the number and had them cancel the whatever that was and the lady told me that to recieve my money back i would have to wait for the product to ship back and then 14 to 20 business days after that. I called my bank and they closed out my debit card and issued me a new one. This is a total scam. The product kinda works but the company behind it is BS! Good thing i caught it before they really ripped me. I work at a law firm and i still got scammed! These people are FRAUDULENT!

The same thing just happened to me. I called the 800 number and they say that i will be refunded.. Just have to see. with in 3 weeks. the pills did not work. actually made me gain weight in my stomach and very tired all the time. I do not recommend this product. Any one need help getting money back. my email address is ksrterri@hotmail.com

All of it is a scam, I tried 3 times to cancel the product before my 'trial period' was over but of course they got me for the $59.95 and still have not recieved the product (3weeks ago) and the web-based help site says you can cancel anytime but leave you on hold over 30mins (i have phone logs!). i went to live chat to cancel and she said it was all taken care of and then check my bank account and they hit me for another $6.95 They twist truth to scam $7 at a time from people! I want to make sure I have written this complaint everywhere I can !

I cancelled a while ago and i am still being charged. #[protected]
Amy Backes

i was chared for a second lot 2 days after i got free trial canceled repeated phone calls still waiting for my money back posted free sample back told i would get my money 1 week to 10 days still no money now it is 21 days after its proscessed dont know when that is keep asking for my phone no they havent phoned i want my money now credit card company said chat on line to someone but i got this sight and 1 to buy more i dont want thatjust my money back now

Huge Ripoff! I am disgusted! I wish there was a way that we could let more people know. After I found out that I was being scammed I Googled AcaiBurn for consumer warnings and I didn't come across this site until the 3rd search page. When I tried to look them up on the BBB website, I couldn't find them because their headquarters are located out of some island close to Europe. Crazy!

my god, they did the same thing to me, they singed me up to 2 other deals and said that I could cancel the "auto shipment progamme, but that they would still charge me for the first bottle about 60 GBP or around 59 US dollers. I contacted the add on deals by phone they were easy to cancel, but the acei burn membership had to be canceled via an online advisor because the numbers for them did not work, I have got cancelation numbers for all. But what a scam they are most likely going to make 60 pounds out of me when all I wanted was to try their product for 4 dollars ! This company is misadvertising and need to stop jilting, hoodwinking people ! I have canceld my debit card today, but my bank says that they still may be able to get money due to the fact that once they get your card number they have your sort code and account number which means they can still swipe mony, this is so not worth the stress I have done the best I can to stop them from getting hold of my mony, please this is a warning to let you know what you are getting into if you try this, I hope they get stopped.

I agree I had the same thing happen to me, I spoke to about 8 represantives in the company and I read the whole web page before ordering. I want to find this fine print they talk about were it says I authorized it because I still cannot find it. Whats worse is that I was looking forward to trying the product I have not received it yet I just ordered it two days ago. Im seriously thinking of going to Oprah.

Add me (via my wife) to the list. She ordered it and told me about it so I looked it up online and immediately I had her cancel it. First we got the 4.95 charge which I was OK with. Now, even though we canceled immediately, we have gotten 3 subsequent charges, another for 4.95 for a product called "insider secretes" and one for 9.95 called "food stores" that once I called about are called "Bonuses" for signing up for acaiburn.com. They supposedly have now canceled these too but are refusing to refund what they already charged me even though I have never herd of or signed up for these other projects. The third charge is a big one (59.95) even though she immediately canceled this. I am going to dispute these charges with my CC company.

I am from england and have had the same trouble with this company taking money from my account without my permission, however I have contacted my credit card and they have agreed to deal with this and hopefully I will get a refund of all monies taken watch this space . IT'S A BIG SCAM TO GET YOUR MONEY.

“Dispute the transaction with the credit/debit card company

Tell it the monthly payments are “unauthorised transactions” as then, under the Banking Code (which most card providers are members of) it’s its responsibility to sort it out. It may mean Visa, Mastercard or American Express, the companies behind the electronic payments process, are called in by the card provider.”

From: http://www.moneysavingexpert.com/banking/direct-debit#steal

After doing the above then report the scam to the FTC.gov, ic3.gov, etc.

I have found this product to not to be working for me. Unfortunately I have lost the number to cancel it. Can anyone help me with this? Thank-you Anne

I too ordered Acaiburn and cancelled within the 14 day trial and was charged 59.95, plus 6.95 for their tips website another 9.95 for membership fees and $1 then another $1 for my credit card transactions. Which they state are in the terms and conditions and to the right of the page when you put your credit card info in. Til this day still haven't found the $1 fees anywhere on their website. And the reps keep insisting it is there but can not tell me where. How convienent for them. Imagine charging every purchaser $1. They are making millions on that alone. I called my credit card company to dispute the charges and were given the credit back since I had the cancellation #.

http://consumerist.com/5251497/easy-weight-loss-and-free-cash-a-dubious-product-online-marketing-empire-revealed?skyline=true&s=i

I found this link when I was trying to find out more about this company. Apparently Acaiburn is owned by a bigger company that runs all sorts of scams similar to this one. Although I do think this is a scam, I do wish more people would read the terms and conditions of the "trials" everyone signed up for (including myself). If everyone read carefully there wouldn't be much of a problem and this company would most likely be bankrupt.