AccorHotels
Reviews and Complaints

I made a reservation via Agoda for 2 rooms and 2 adults + 1 child 10 year old in each room on 4/14/2022 for 4 nights. when I arrived I found that the communication the hotel received from Agoda/booking was for 2 rooms for 4 adults, not including children! the receptionist said there would be no problem but he would have to pay €35 for each extra bed! It wasn’t write on my reservation when I done it! They charge me the amount for one extra bed, but didn’t put any bed, and still trying to charge me one more extra bed! I didn't accept, I asked them to refund the 35€/night I paid because it’s not fair and they didn't give me any extra bed and the hotel refuses to do it as they want to charge another extra bed that they didn't put either! Lastly, as a way of retaliating against us, they did not clean our rooms during our stay and they did not provide us with the complaints book. we have 4 serious infractions here: they charged extra money when they shouldn't have! they didn't provide me with extra beds! they didn't clean the room for us and they didn't provide us with the complaints book! My name is HELDER HUSSAINE, my cell nr is +[protected] and email address: [protected]@gmail.com

Arrived to the hotel the evening for a night. When I arrived to the room I've noticed that there were no Bathing products (shampoo and shower gel). The reception didn't have it in stock and were not able to propose another solution. For me it was not a option taking a bath without having the cleaning products, so I have ordered from uber eats the products.

Issue 1 - Arrived at the hotel at 3:35pm. Ttied to check in as there was no queue. Yout team could not find my booking so I habe to personally show my booking. Having told the staff that I had a 3 hour conference all starting at 4pm and I needed to be in my room before 4pm so I can get set up, the staff we too busy talking to eachother, no interest in the fact that by the time they finally managed to find my booking I was already running late.

Issue 2 - Once in m room and already running 5 mins late for my call, the internet was not connecting - I had tired connecting my laptop and then my phone to no avail. Therefore I had to tether my phone to my laptop and use my own data for 3 hours.

Issue 3 - I must admit that your bar staff do not have a clue as to how to run the bar. There were at one point 4 bar staff behind the bar and onlt one person serving whilst the other three were just standing around doing aboslutely nothing. I asked one of the guys to serve me and there was no interest or reply from him - totallt banked me.

Having stayed at many hotels including the Accor ones, I found the service very unaccepatable. None of your staff have any interest in customer service.

Interesting behaviour for a company that has a strong value commitment to diversity and people with disabilities.

We booked 3 rooms for 10 people for my wife’s 60th birthday at pullman Sea Temple Resort at Port Douglas. Since we started booking the treatment has been, well below what I normally experience at Accor Hotels, however the last 2 weeks has been upsetting, the commentary has been appalling and the lack of care and empathy, I can’t even begin to describe how angry and upset we are.

- When we first booked we called the resort and told them that we had a son in a wheelchair and we needed a shower and toilet on ground floor or same level. The gentleman that we spoke with told us that at this stage he could not guarantee that and that we had to call closer to the date. We explained the situation with regards to the wheel chair and he could not of cared less and said we had to call closer to the date. Makes no sense why he can’t book a room that far out to meet our needs. Anyway we accepted that and waited.

- So we called back the week of the 1st of Feb to make sure that we had toileting access for our son, we explained the situation again to the lady we spoke with and for whatever reason she could not help and said that she would look into it and call us back today or tomorrow. We did not receive a call at all, clearly in the too hard basket and if you ignore it, it might go away. Staff clearly don’t listen and don’t understand the importance of people with disabilities.

- We waited a week and called back again as we are now a week out from our holiday, only to find out that wow we have been upgraded to a villa! Great, one small problem all the bedrooms are upstairs! We have had so many conversations about our son in a wheel chair and they decide he should crawl upstairs to his bedroom, really! We said well that is not going to work as he can’t get to his bedroom he is in a wheel chair. The reason that we booked one of the rooms that we did, everything was on ground level. And, here is where it gets to the point we are at now angry and frustrated. We then get told that people with disabilities is not Accor’s core business. Who says something like that to people its archaic and unacceptable behaviour. Given Accor was awarded entry into a prestigious disability category last March its astounding that staff would have this attitude, it is either a personal prejudice or a severe lack of training on behalf of Accor. This is the 3rd time that the Pullman has shown a complete disregard for someone with a disability.

REFUND OF EXCESS CHARGES - ANIL CHAUDHARY 13 NOV 2021 NEW DELHI

* Personal

* Anil Chaudhary

Attachments

Sun, 12 Dec 2021, 11:30

to all, h7559-re

Sir

1. I stayed at Novotel hotel aero city Delhi on 13 nov 2021 and I was charged an excess of Rs 3421.66/. The refund voucher is attached . I have not received the refund yet.

2. The details of earlier correspondence is attached:

* Anil Chaudhary

3 Dec 2021, 12:56 (9 days ago)

to ACCOR, h7559-re, all

Sir

1. Please refer to the reservation

Your reservation is confirmed.

Reservation number: KTTSFDJM

Date of stay: From Nov. 13, 2021 to Nov. 14, 2021

Your stay: 1 accommodation, 1 night

2 adults , 0 child

2. It is intimated that i was charged Rs 6720/-INR despite my informing that the reservation is only for Rs 3298/

FLEXIBLE RATE, ROOM ONLY

INR 6,000.00

Total price of stay

Total (fees and taxes included):

INR 6,720.00

Fees and taxes:

INR 720.00

Number of Reward points used:

2000

Remaining amount to be paid at the hotel:

INR 3,298.34

3. I have requested for refund till date no refund has been received . Please initiate the case for refund of amount INR 3422/ .

Thank you

Warm Regards

Anil Chaudhary

+91 [protected]

Attachments area

PULLMAN New Delhi Aerocity RE

AttachmentsSun, 12 Dec 2021, 11:37

Dear Team, Please acknowledge the below mail and do the needful. Please feel Free to contact us for Furthure assistance Tom Tyagi Reservation Associate PULLMAN

* Anil Chaudhary

Fri, 31 Dec 2021, 19:13

to PULLMAN, PULLMAN, PULLMAN, [protected]@reservation.accor-mail.com

Sir

1. I haven't received the refund ,please take appropriate action accordingly.

Thank you

PULLMAN New Delhi Aerocity DU

AttachmentsSat, 1 Jan, 19:06

Dear Mr. Chaudhary, Greetings from Pullman and Novotel New Delhi Aerocity ! Thank you for writing to us. We would like to inform you that we are processing the

* Anil Chaudhary

Thu, 13 Jan, 11:32

to h7559-re, all

Sir

Kind Attention Tom Tyagi

1. Please refer to the trailing mail . I have not received the refund ,two months are over. Please expedite and don't display such unprofessional behaviour, casual attitude and defunct system .

Thank you

PULLMAN New Delhi Aerocity RE

AttachmentsFri, 14 Jan, 13:05

Dear Mr Anil, Further to your below email, hope the attached email was received from our Duty Manager. As per mail, the amount was credited back to your credit

* Anil Chaudhary

Sun, 16 Jan, 18:28

to PULLMAN, [protected]@reservation.accor-mail.com, PULLMAN, PULLMAN

Sir

Kind Attention Tom Tyagi ,Rashmi Hazarika

1. Please refer to the trailing mail . I have not received the refund . Please share the details of refund.

Thank you

PULLMAN New Delhi Aerocity RE

AttachmentsWed, 19 Jan, 09:48

Dear Mr Anil, I have copied this email to our accounts team to assist you further with the status with bank transfer. Dear Kanchan, Please if you may advise us

* Anil Chaudhary

Attachments

Wed, 19 Jan, 10:02

to PULLMAN, all, PULLMAN, PULLMAN

Please update.

Attachments area

* Anil Chaudhary

Thu, 27 Jan, 10:57 (11 days ago)

to PULLMAN, all, PULLMAN, PULLMAN

Sir

1. I havenot received the refund .Please process the refundable amount . Forward the details of refund if made any.

Thank you

Dear Sir / Madam,

I am writing to you to raise an issue about: Hotels

The issue that I have experienced was: I received an email from ibis on Thursday 9th December to remind me of my hotel booking at ibis Rotherham from Saturday 11th December to Sunday 12th December. I was prompted to pre register online which I did, putting on my details and debit card details.
On Saturday afternoon around 3pm we arrived at the ibis Rotherham to be stopped by a rather rude car park attendant, who told me that the hotel was closed and I could not park in the car park. Despite explaining that I had booked a room for that day (11th December), he refused to let me go into the hotel.
I turned around in the car park and drove out of it and parked in the road nearby.
I rang the hotel ibis Rotherham and spoke to a Clare, who said that she had checked my details and found it had reported us as a no show in November.
I then explained to her that I had not booked the hotel in November and that it always was December 11th and 12th and I had received the confirmation email of my booking. Booking ref: JBDLGCKN.
Clare said that the hotel had not received that reference

It occurred on: 11/12/2021

This meant that She then arranged to transfer us to Bromsgrove 10 miles away.

We were not happy with what took place and feel that we have been poorly treated, without cause. Then having to travel 10 miles voucher off our way.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Chadwick Percival

Reservation or booking reference JBDLGCKN IBIS Rotherham uk
Hotel name or location

16 Harehills Park View,
Leeds West Yorkshire
LS9 6BN

Not happy with false advertising as far as I can see, please change your page (Hotels in Port Douglas | Book Online Now | AccorHotels.com) to include wording that some Hotels listed on this page are not part of your Gift Card programme, if not I will make a formal complaint to the Ombudsman and possible Current affair, its just time wasting going through booking and then having to cancel.

Tom

On Wednesday, 15 December 2021, 05:36:57 pm AEST, ALL - Accor Live Limitless wrote:

IMPORTANT: This confirmation email has been generated automatically, so please do not reply to this address. To view or cancel your reservation, please go to the View/Cancel section of our website and quote the confirmation or reservation number shown in this email.
YOUR HEALTH AND SAFETY IS OUR ABSOLUTE PRIORITY
Learn more about the ALLSAFE label

Due to new safety regulations not all services and activities will be available during your stay.
We highly recommend wearing a mask while in our hotels. Wearing a mask may also be mandatory in some destinations.
img
Dear Mr Murphy,

We have received and registered your cancellation request.

Kind regards,

img
Your reservation was canceled on 15/12/2021 at 17:36:00.

Cancellation number: 8606.

The safety and wellbeing of our guests is a top priority for Accor and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests with increased flexibility.

Reservation made in the name of : Mr Murphy Thomas

Reservation number: KWMHBFDX

Date of stay: From Dec. 17, 2021 to Dec. 19, 2021

Your stay: 1 accommodation, 2 nights
2 adults, 0 child

Please keep this reservation number safe, you will be asked to provide it for any information related to your stay.

Book

img Your stay
img

MANTRA HERITAGE PORT DOUGLAS

16 Warner Street
4877 PORT DOUGLAS - AUSTRALIA

img View the map

Find out more about the hotel

Contact the hotel by email: heritage.[protected]@mantra.com.au

Call the hotel (if you have any questions about your stay): 61 [protected] (Price of a local or international call depending on where you are calling from)

ALL SERVICES
AVAILABLE IN OUR APP

FIND US
ON

The collected data are processed by Accor SA, and are mandatory for the purposes of managing your bookings and sending you information on Accor Group products and services. The data are intended to Accor SA, Accor SA legal entities, Accor SA hotels and Accor SA service providers that might be based outside the European Union. The data are transferred for the purposes of managing and following-up of your file in the framework of pre-contractual measures intended to fulfil the booking, of implementing the booking or on the basis of an authorisation by the French Data Protection Authority. In accordance with the Data Protection Act of 6 January 1978, you have a right to interrogate, to access, to rectify and to object to the processing to the Data privacy department of Accor SA - data.[protected]@accor.com.

The Hotel, as data controller, processes your personal data in the purposes of bookings and guests management, billing and payment, canvassing, special offers and sales events, commercial surveys and satisfaction enquiries. The data are intended to the Hotel as well as its services providers and the various Accor SA departments, to the extent of each entity involvement. In accordance with the Data Protection Act of 6 January 1978, you have a right to interrogate, to access, to rectify, to object on legitimate grounds to the processing, and to object to direct marketing. You can exercise such right by writing to the Hotel manger‘s office to the address above-mentioned.

Note: for some rates, cancelation of a reservation may be subject to conditions. Please see the terms and conditions of sale associated with the rate to find out more. You are reminded that prepaid rates cannot be reimbursed and cannot be cancelled.

Accor, a public limited company, registered in the Trade and Companies Register under no. RCS NANTERRE B [protected], with its head office at 82 rue Henri Farman, 92130 Issy-les-Moulineaux, France, with intra-community VAT no. FR [protected], registered in the Register of Travel Agents and Other Tour Operators under no. IM091100035.

For over 15 days I am trying to use a portion of my 38 thousand points to book a hotel and it was never working, emails for costumer care where being ignored (repeatedly asking for my identity and ignoring my answers) and when calling the costumer care I was informed of having my account suspended and I was never informed of that. Also no one could tell me why or how to unlock it. I found out I informed wrong post code (I have an address in UK and another one in Brazil) and clarified it in the calls and by email. They supposedly escalated the case but since then no one answers me anything else and they tell me they have nothing to do. They are stealing my points? I have sent even a copy of my ID already and not receiving any answers any more. I need to use my points URGENTLY as I have a trip booked!
Request #[protected]
user number [protected]

Dear Madam/ Sir,

I am the Accor Plus member No: 3084094 [protected] 0 SUMAN GHOSH .

I have stayed with Novotel Lucknow from 17th of September to 20th of September, 2021.

While checking out at 20th early morning, POS machine had declined the first swipe & accepted the second one of Rs.15679.00 on 20-09-2021 .
We found that the same amount has been taken by your bank twice .
Immediately we have informed to Ms. Lovely who was taking care of our stay & suggested by her, we have written a mail . She confirmed on 29th September that yours Novotel Lucknow has accepted the amount t credited twice & the extra one transaction amount will be refunded to our account .

We are on 4th of October & now there is no credit of the amount * Ms. Lovely is not taking our call or assisting us in this regard .

Please arrange to make a refund of extra amount credited to your account of Rs.15679.00 on 20-09-2021 .

We do expect to attend my genuine issue to give me the satisfaction of being the Loyal member of Accor for last three years Plus.

Suman Ghosh
Ph : [protected]
[protected]@gmail.com

I made a booking for a hotel room at the Ibis Styles London excel for 18th June 2020. Due to covid the hotel was closed and I therefore couldn't stay. This booking was to go to an event at the 02. I contacted booking.com to defer the booking to 17th June 2021. Days before this i rang the hotel to confirm things with them to be told the hotel was closed for refurbishment. I obviously then had nowhere to stay.

I have emailed and telephone on several occasions, being told someone would email/telephone me back to no avail. I just want a refund.

Please can you look into this for me. My original reference for the booking was [protected]. I have all the emails confirming the change of booking etc.

Regards Zoe Horwood

Stayed 12/8 for one night. Checked in, had booked an executive room, were given a standard at first. Got into correct room, with the following problems
live woodworms in the window cill and frame, toilet in tight corner up against a wall and the sink, had to sit at an angle, which was very uncomfortable to say the least, my husband is over six foot; toilet seat not the correct size, hand basin taps sprayed everywhere, the shower is fixed very high and could not be altered, the bath was very high to get in/out and no grab rails and the telephone did not work so we could not call and ask for another towel, as there was only one bath towel. The Assistant Manager was rude, we did complain at the time, although she had a pen and notepad no notes were taken, maybe just a telephone number, and she did say that she would come back to us that afternoon - 13/8 have not heard even after chasing. Also lodge a complaint on 17/8 with ALL - Accor Live Limitless, Customer Service. Hotel is not fit to be opened and certainly does not live up to the company's promise. Membership number for Accor Live Limiteless. [protected]. We have stayed with the group a few times in the past and this hotel is the worse we have ever stayed at.

The worst customer service I have EVER experienced. I went to Milan in July and stayed at one of the AccorHotels where I discovered bedbugs. As soon as I told the staff they weren't even surprised. After complaining and a discussion we got moved to another room on our LAST day. The damage was already done as bedbugs will spread very quickly in your luggage and clothes. I decided to file a complaint immediately at the customer service. I didn't get any reply, so after a few weeks I mailed again and again. Again no reply, so I decided to contact them through social media. I received a standard reply in which the customer service agent told me that they passed it onto the headquarters. I indeed received an e-mail a few days later that they were going to ‘investigate the situation'. So I figured I'd give them some time. After a month I hadn't heard anything so I decided to mail again and simply got ignored. I decided to try it again through social media and AGAIN they would pass it onto the headquarters. I think I've sent about 20 e-mails by now and 10 Facebook messages and they just decide to ignore me. It's been nearly half a year since the whole thing happened and there's no willingness to compensate or even give me a reply. It's shameful how an organization this size has such amateurs working on their customer service department. I'd recommend anyone to skip AccorHotels and go for a better, more kind and customer friendly organization. Skip AccorHotels, that's my advice!

Our team Christmas party is a set price £39 which includes 1/2 bottle of wine. The meal option recognised most dietary needs including a halal meal. Yet when asked I was told there is no alternative to the alcohol, but there will be water along side the wine. This is the year 2019 when all around us we are trying to form a society that includes all yet your staff have an archaic culture of exclusion. All I asked was for some of the wine to be substituted for any soft drink of their choice.
Some of our party plan to stay overnight in the hotel and are looking forward to the evening so it's disappointing your company promotes this rigid culture.

I am Mr.Vasileios Vanos, Platinum card no: [protected] 5. E-mail:[protected]@gmail.com. I stayed the whole month of September 19 and I prepaid for October 2019. Each stay around 2000Euros. The front desk refused to add any points to my platinum card. They told me that you changed the policy as Accor. Please clarify so I can move to another Hotelier chain in Dubai, as I am planning to stay for 4-5 months more.
If not, you take it up please with the Hotel, so I do not loose my points.
The ball is at you court.
Please see attached photos

Hello, we booked Novotel in Buenos aires for 10 days for the main reason because a swimming pool ans turkish sauna was advertised on the website. When we arrived, we discovered the the swim pool is seasonal and the sauna does not exist anymore. I think it s a serious issue, you misguided us for 10 days of our holidays. What should we do now? That situation is really upsetting.

Good day

I stayed at the Ibis Phuket Hotel, Thailand during 3-9 October 2018.
This was booked by Flight Center, Reference IF 24061 M J.S.Fourie
At arrival I was asked to submit a deposit per room on my credit card and I paid 2 x ZAR 1506 = ZAR 3012 paid through my Nedbank Credit card.
The stay was perfect but when I left I was informed that the deposits will be refunded in 8 weeks.

Close to a year later and no joy.
I emailed the hotel directly and tried to get assistance from Fligh Centre as well however none forthcoming.
Kindly could you investigate and assist

Regards
J.S.Fourie
+[protected]
[protected]@gmail.com
[protected]@fidelitysecurity.co.za

I stayed (2 rooms) at Mercure Minsk Old town and did not have points credited.
The hotel shut down the last day I was staying there and was removed from Accor website (and the online claim form). For this reason it's impossible to make points claim online.

I wrote 4 messages to the customer service team and received confirmations of email receipt, but no replies. It's embarassing for you to not reply a customer in close to 6 weeks and multiple messages.

Solve this please and credit the points which you owe.
Additionally I request compensation for missed Gold status with LeClub for the past few stays which means I didn't receive the status bonuses.

Br,
Christian F.

Stayed at ayr mercure in Ayr for my birthday with my hubby for a much needed break. Booked because it had a pool use of facilities and beach nearby. Was very disappointed on arrival as pool was closed the duration of my stay so not part of the deal sold to me. The meal was amazing however the rooms were in great need or repair. Contacted the hotel following my stay sent photographs which I still have highlighted state of bathroom and dirty light shades which could easily be changed. The assistant manager replied as manager off. He apologised but ststed they were aware of the rooms needing refurbished and the pool issue could not be helped. When I stated I would of preferred to be contacted regarding the pool prior to my stay as I would of changed my dates he stated they don't have time to contact customers booked. Funny the minute you check out able to contact all there customers asking for feedback and when honest review given and displeasure highlighted completely ignored never had a reply. Poor customer service very sad beautiful site and surroundings would appreciate an answer. 4 star hotel which charges 13 pounds for 2 glasses of red wine surely with profits made could mantain rooms better and have exceptional customer service.

To whom it may concern (as it is incredibly hard to find out who I should actually contact)

My name is Ms Lyz Watkinson and I worked in the Club Lounge for SOFITEL, Berlin Kufürstendamm.

Unfortunately I was left with no choice on Friday (07.12) to hand in my resignation letter after the appalling behaviour of several of your staff members, the majority executive management. I will be making a formal complaint to Accor but you strike me as a very reasonable man and I thought you would be interested to hear first-hand the way in which I was treated and why I feel that I cannot work for your company anymore. I will also be seeking legal advice from a lawyer as well as reporting the following incidents to the workers union.

Ms. Westphal - apart from the first interview (when I was promised everything I wanted
to hear, turned down another job to work at SOFITEL and then she withdrew all these promises and denied saying specifics to me) she has treated me with complete disrespect, actually being out rightly rude. She conducted a meeting with me in a room with three other people and the door open (which goes against HR, German workers rights and Accor standards) and I had to bring my boyfriend in to a second further meeting (so there was no other ‘language miscommunications') where she actively bought up irrelevant information (in regards to days off I'd asked for, for doctors appointments) and dismissed another position for me within the building and my qualifications. She then obviously spoke to other members of the executive team about this meeting as a complete stranger from the sales team decided to advise me ‘not to let your boyfriend influence your life and decisions, you should split up with him and focus on your career'.
None of this is appropriate behaviour for the HR manager and quite frankly, makes me wonder as to whether this treatment was because I am not German or she simply didn't like me, either way, this is not acceptable.

Felix-William Schwarz is inexperienced as a supervisor, but that doesn't excuse the commentary he made to me in the duration of my time of employment at SOFITEL. I was forced to make a complaint to Mr Müller (FOH Manager) in November about the inappropriate language he used (‘you are so negative, you are bringing me down', ‘stop being so miserable, the customers are complaining about your miserable face' after I had serious family problems and ringing the HR team in front of me to ‘check whether or not I was lying' as well as the following reaction when I asked him to share my Christmas shift) are in no way acceptable for a supervisor role, in a 5 star hotel and this is also the reason the third member of our team handed in her two week notice a day prior to me.

null

Which all sadly brings me to Friday (7th December, my seventh morning shift in a row, training two new interns (Arnoud and Vanessa Schumann) and taking on some of the responsibilities of Ms Schäfer whilst she was away).
Up until this point, I had had two meetings with Ms. Westphal, two with Mr. Müller and an interview to work in the Sales Department, waiting to hear when I was being called in for a trail day to start work there. I had not been sleeping or eating due to stress at work and the worry about the Christmas plan (despite month old holiday requests and explanations, I was on the plan for 10 hours on Christmas Day alone, New Year's Eve and New Year's Day). Members of the management and reception team were aware that I had vomited but I continued with my duties and around an hour before my shift end, bought my resignation letter into HR, after the feeling of absolute exhaustion, frustration and hopelessness. Ms Stein, with all this knowledge, took an hour to stamp and confirm my resignation - firstly ringing three different departments to joke with them ‘that the Club Lounge will have to be closed for Christmas as we have no staff' (overheard by two other members of staff and reported back to me).

I do not find any of this situation funny or joke-worthy. I have been written off my final two weeks work by a doctor with stress-related sickness, I have medical proof that my varicose vein has deteriorated over the last month (again due to stress and over work), I have never in my life been so mishandled and the anxiety your employees have caused me and my family, especially in the last three weeks, it is an outrage.

As stated above, I will be making a formal complaint to Accor as I am certain the behaviour stated in this email, breaks a number of their standards.

I am a 29 year old woman who has worked very hard for SOFITEL- with one TripAdvisor and one SOFITEL review naming me personally and since starting in September, I have actively searched cross training, asked for extra daily tasks and self trained myself with Opera to perform above and beyond what I should be doing to give the customers the best experience possible and unfortunately I have been with left with the very sour taste that my time has been completely wasted, my personal life insulted and my rights as a worker, disregarded and myself, with my hundreds of contacts all over the world and my German engineer boyfriend who works for a 3000 person company, will not be recommending SOFITEL Berlin Ku'damm to anybody searching for employment.

Feel free to contact me for more information, I would appreciate an acknowledgment of this complaint.

Mit vielen Grüßen
Lyz Watkinson - [protected]@hotmail.com
+[protected]

Kindly note that our VVIP guest Mr. Bo Lundburg & Mr. Mohammed Ali Dakkak are staying at your property Mercure Le Bourget
From 19th - 23rd Oct 2018 with the confirmation numbers HB15070TB1KA || [protected] - HB1007EHGU5G - [protected]

We introduced ourselves that our company National Biscuits and Confectionery Co Ltd Jeddah one of the leading company in GCC countries.

We booked your property through our travel partner DADABHAI Travels Jeddah:

We are the key account customer to Mercure AlHamra Jeddah Hotel and providing more than 1500 nights per year
Based on this we booked the hotel in Paris Mercure Paris Le Bourget for out General Manager and Export Manager who are attending the SIAL exhibition.
Our Managers were very much upset about the hotel once they checked in
Dear Mr. Dzaito. (GM of Mercure Le Bourget Hotel).

Greetings from Dadabhai Travel - Saudi Arabia.

Kindly note that our VVIP guest Mr. Bo Lundburg & Mr. Mohammed Ali Dakkak are staying at your property Mercure Le Bourget
From 19th - 23rd Oct 2018 with the confirmation numbers HB15070TB1KA || [protected] - HB1007EHGU5G - [protected]

The guests are not at all happy with the hotel facilities, rooms & the service offered by your staff.

Could you kindly look into the issue and appreciate if you could kindly meet him personally and solve the issue.

Not providing the 4 star facilitity
Rooms rates are vary (4 months before booking price are higher than the current date price)
Rooms service are not available
Taxi Service are worst
Not happy with Reception
Early Check in charged