AccorHotels
Reviews and Complaints

Monsieur,

Ayant une réunion importante le matin du 6 octobre au centre ville, nous avons réservé une chambre double chez Novotel, car mon vol Hanoi - Saigon arriva vers minuit le 5 octobre.

À mon arrivée, la réception me donnait la clef 804.

Je demandais si je pouvais fournir mon compte Accor, la réponse était "non" car seulement au cas où la chambre est payée par moi personnellement, pas par mon entreprise. D'autres hotels dans le réseau Accor toujours acceptaient mon compte Accor sans problème.

Au 8ème étage, je m'étais aperçu que c'est pour les fumeurs, avec forte odeur dans le couloir et dans la chambre.

Je descendais demander une chambre non fumeur car je ne supporte pas la terrible odeur. Le réceptioniste aux complet disait à son collègue de me donner la chambre 1603. Les deux s'échangeaient une conversation que je n'écoutait la dernière phrase de l'homme aux complet "donne lui la 1603 et je vais la résourdre".

La 1603 avait un seul lit. Je pensait "pas grande chose" car j'étais fatigué et j'avais besoin de me reposer.
Puis la réception appelait la chambre me disant je devais revenir à là 804 car (1) "la 1603 n'était pas conforme à la réservation", (2) "804 n'est pas fumeur et on va mettre un déodorant pour éliminer l'odeur", (3) "804 est la chambre double UNIQUE disponible" et (4) "on n'a pas autre choix".

Je disait "comme vous n'avez pas une chambre non fumeur et je ne supporte pas le tabac, alors je quitte".
Lorsque je descendait leurs remettre la clé, ils disont il avaient d'autre chambre double non fumeur au 7ème étage.

J'avais un fort sentiment d'être manipulé. Je n'acceptais pas le séjour, et prenais un taxi pour revenir chez moi, loin du centre ville.

J'écrivais au service de réservation et la réponse de Mme Thao comme c'était ma faute car mon collègue qui arrivait une heur plutard était satisfait avec la chambre au 7ème étage. Thao écrivait que je rentrais chez moi car j'habite près de l'hôtel.

En bref, Monsieur, voici mes opinions et questions:

(1) La réception ne respectait pas la santé et bien-être du client (manipuler pour forcer à une chambre fumeur, changer 3 fois la chambre à minuit). Est-ce que c'est la politique de chez Novotel de maximiser le profit en échange d'un service terrible qui ne prend pas soin des clients?
(2) Il n'existe pas un méchanisme de recevoir des commentaires du client. En revanche, Mme Thao protégeait ses collègues comme ça. Si j'habitais près de l'hôtel, je n'aurais pas besoin de l'hôtel, c'est trop simple.
(3) Est-ce que l'explication de la politique du Club Accor était correct?

C'est inimaginable.

Bien à vous,

Sir,
I applied for AccorHotels membership during my stay at Novotel Pune in the month of July 2018. I again booked Novotel for next year in month of July. Now i am to book my next stay at IBiS Coimbatore in the month of July. But still i havent got any membership number/ID. While booking i have to face difficulties. Can it be sorted out as early as possible.
Thank you
Dr Anil Kumar Verma
anil_[protected]@rediffmail.co.in
Ph. [protected]

I booked a room today 15/7, and they gave me room number 374.
The air condition was not working. I asked 3 times to change the room but they refused.
They sent me a service man to fix the air condition. He failed and called another one. I spent a very long time waiting for them.
It is a real mass and this is not novotel image. I need to get some sleep before my overnight flight.
Temperature in Cairo is 45 degree
I will attach some pictures

Accor lies, cheats, sells what it does not provide. Arabs, gym members, some internet users received free platinum membership. Arabs and jews are both semites. Accor is not race, except some semites, religious hatred. Arabs and jews are both live in the mid east. Not providing to jews was hatred of non moslem, god-fearing people in the mid east. Accor hates christians, jews, the house of israel. Accor lies, cheats, steals, funds enslaving terrorist nations.

Accor gave free platinum memberships to muslims in the mideast. To countries who train and sponsor terrorism.

Accor gave free memberships in gym clubs as a trade off to get gym membership.

Accor prematurely cancels memberships of p a I d indivduals.

Accor is awful.

Run from accor.

I have provided emails for you.

Accor executives sell something quite different than what accor provides. And no suitable email address to respond. Accor has no respect.

I was threatened by the director of operations in bangkok.

Accor mafia, australian intelligence, immoral management.

Accor makes covenants which it does not keep. Feeling in thai law. Accor sells a product and services which it does not provide. Accor is corrupt and lacks moral integrity. Accor is a spy network, controlled by accor. Accor is lacks moral integrity.

My status is platinum. Confirm with alex garcia and christophe.

Ask your moslem friends and vietnamese hotels which give out free memberships to health club members.

Give a supply to israelis.

My card goes into affect june 1, 2016.

My current card goes is good until may 31st 2016.

My points are to be 500 for sofitel plaza booking plus 2500 for the first two nights in bangkok.

Correct your error.

Do not lie, or steal again. I am bored with your ineptitude and lack of integrity.

On may 23, 2016 2:36 pm, & quot;le club accorhotels" wrote:
This is a send-only e-mail please do not reply to it.
If you are not able to view this e-mail correctly, click here.

Le club accorhotels le club accorhotels le club accorhotels
My account my program my rewards offers reservations

Le club accorhotels

Status: accor plus gold

Card number: **,

Customer support:
Click here.

Congratulations on becoming a accor plus gold member!

Le club accorhotels

Dear *
Your loyalty has been rewarded! As of today you are a accor plus gold member.

Your change in tier status gives you more le club accorhotels points and generous rewards that you can access even faster! To find out about all the benefits of your new status, please visit http://accorhotels.com.

Your status change will show on your account within 24 hours and your new accor plus gold card will be sent to you within 2 weeks at the following address:
**
State:
If the above address is incorrect, please take this opportunity to update your profile.

If you stay at one of our hotels before receiving your card, please make sure you mention your member number (*) when making a reservation and upon arrival at the hotel. This will ensure you benefit from your advantages and earn all the le club accorhotels points corresponding to your expenses.

Please do not hesitate to contact our customer service department for more information.

See you soon,

Your le club accorhotels team

© accor photo library, image source, gettyimages.
* indicative, may not take into account the latest transactions passed on the previous 24 hours.

To read our general terms and conditions, click here.
Accorhotels.com respect your privacy and guarantees the security and confidentiality of your personal information.
To find out more, view our customer personal data protection charter.

— forwarded message —
From: & quot;*"
Date: may 23, 2016 2:52 pm
Subject: accor thieves and liars
To: & quot;le club accorhotels", & quot;christophe le brun", & quot;alex garcia sofitel", & quot;poujoulat guy - sofitel plaza hanoi gm", & quot;yanubolpetit akira - sofitel so bangkok gm2", , & quot;paul boonrungreung", , & quot;sofitel so bangkok re1", , & quot;en loyalty member assistance accor", & quot;accor advantage plus", , ,
Cc:

Accor mafia,

My status is platinum. Confirm with alex garcia and christophe.

Ask your muslim friends and vietnamese hotels which give out free memberships to health club members.

Give a supply to israelis.

My card goes into affect june 1, 2016.

My current card goes is good until may 31st 2016.

My points are to be 500 for sofitel plaza booking plus 2500 for the first two nights in bangkok.

Correct your error.

Do not lie, or steal again. I am bored with your ineptitude and lack of integrity.

On may 23, 2016 2:36 pm, & quot;le club accorhotels" wrote:
This is a send-only e-mail please do not reply to it.
If you are not able to view this e-mail correctly, click here.

Le club accorhotels le club accorhotels le club accorhotels
My account my program my rewards offers reservations

Le club accorhotels

Account balance on 23/05/2016: *

Status: accor plus gold

Card number:
**

Congratulations on becoming a accor plus gold member!

Le club accorhotels

Dear **

Your loyalty has been rewarded! As of today you are a accor plus gold member.

Your change in tier status gives you more le club accorhotels points and generous rewards that you can access even faster! To find out about all the benefits of your new status, please visit http://accorhotels.com.

Your status change will show on your account within 24 hours and your new accor plus gold card will be sent to you within 2 weeks at the following address:
**
If the above address is incorrect, please take this opportunity to update your profile.

If you stay at one of our hotels before receiving your card, please make sure you mention your member number (**) when making a reservation and upon arrival at the hotel. This will ensure you benefit from your advantages and earn all the le club accorhotels points corresponding to your expenses.

Please do not hesitate to contact our customer service department for more information.

See you soon,

Your le club accorhotels team


Note: sofitel hanoi, assistant gm, chris said that he was personally taking the accor club matter personally. He tried to access accor and was given different numbers all over the world. I spoke to the entire colleague team. I then went to sofitel so in bangkok. The general manager was unable to contact accor as well.

There is no way on earth that you are permitted to access accor, even if you are a gm of a prestigious hotel.

Accor sold me a platinum card which sunsets the end of may, 2016. Sofitel plaza hanoi told me that I should renew my card, and the assistant gm (Chris) ; and all of the staff, told me that I was renewing at platinum. Accor disallowed, and gave me silver status, and cancelled the remaining time on my membership.

I was sent from hanoi to bangkok, and told that I would receive the promotion of points of 500 for hanoi, 2500 for 2 nights in bangkok, plus 2 more nights at 3, 000 points, for a total of 6, 000. When I reached sofitel so in bangkok, I was told & quot;no way. & quot;

Accor stole the remaining time on my card, for which I paid, accor lied.

Accor sent their director of operations in bangkok to represent a band of hotels, which wrote nice things about me. Sofitel plaza hanoi wrote and told accor that only well-educated staff should write to me. I was threatened by the director of operations in bangkok. He sent the threat threw a secretary, to me, unsecured, using regular email.

I believe that accor is australian intelligence. Accor sells a membership, taunts being able to contact them, but contacting them is impossible, even for high ranking management. Call chris at sofitel plaza hanoi. Ask him! Http://www.Sofitel.com/gb/hotel-3553-sofitel-plaza-hanoi/index. Shtml

Most, if not all, asian countries make breaking a covenant a felony.

Accor sells services it does not possess.

Accor is a fraud.

Find another option.

Dear sir/madam

Greetings from the holy city of Makkah.

Kindly be advised that one of our culinary team is seeking your gesture to claim his full ticket fare as per the following reasons:
- Employee had to travel on Emergency in same day due to a DEATH of his mother.
- employee missed the flight due to a delay at the airport for waiting long time to process exit visa for him.
- Employee rebooked another same day flight in same carrier Saudi Airline.
- Employee paid twice for an air-ticket in order to hurry up to see his mother before burry and to attend funeral rituals.

For humanity reasons & some external reasons in delaying his exit visa, we urge you to confirm by return mail a full refund of his pre paid ticket.

Attached:
- copy of his unused ticket " no-show"
- copy of his exit visa made same traveling day to prove the above mentioned.
- copy of his mother's death certificate.

Looking forward hearing from you at the earliest convenience

Thank you & best regards,

Mohamed FATHI
DIRECTOR OF REVENUE

ZAMZAM PULLMAN MAKKAH
P.O. Box 3344, Makkah – Kingdom of Saudi Arabia
T. +[protected] – F. +[protected] – M. +[protected]
E-Mail: [protected]@accor.com
http://pullman-zamzam-makkah.com/
www.pullmanhotels.com - www.accorhotels.com

Today I intended to make a booking for a 5 nights stay at the Sofitel Berlin Kurfürstendamm for coming week. To my surprise the Front Desk Manager, Ms Antje Albrecht, informed me during the booking procedure that I will not be allowed to use the Lounge of the Hotel although I am a Le Club Platinum member. I told her that access to Executive Lounges is one of the unconditional benefits that are granted to Platinum members in all Accor Hotels (except Sofitel Melbourne, Sydney and Brisbane). She still denied to grant access.

I am very much surprised and disappointed by this bad treatment. On the Accor website the following can be read: "With Le Club Accorhotels, you are treated as a special guest. Priority check-in, room upgrade, late check-out... Whatever your status level, you'll access exclusive privileges that enhance your stay. All free!" I am a Platinum member but I feel completely cheated by the Front desk Manager. What's the use of a Platinum Status if the "exclusive privileges" are not granted and if they can just be denied by a staff at reception?

Myself piyush jaiswal from india staying at your property since yesterday, my reservation is made for 3 nights in your paris pullman montparnasse hotel.

I had gone through one incident just now with respect to your property.

Me and my wife both were sleeping in the room, we were at the property by 8:30 PM, & just now around 11:30 pm housekeeping lady entered into the room without any prior intimation to us i.e. without our call.

In the mean while with some noise when i waked up then she suddenly shocked and saying sorry sorry your bath-gown are here sir.
But we didn't make any call for such kind of bathing material you can cheek it through your system also.

When i have make a complaint regards to this at hotel reception desk then they were saying that its just a mistake from our housekeeper.

If with any kind of reason its being mistake also then with whose permission she had a right to come into the guest room with a master key access without the guest permission.

And also let me know with such kind of happened event at your property, is it safe to be at your property. Now i am really scared about such happening.

Kindly look into the matter at the early.

Awaiting for your response.

Last year I bought an Accor Favorite Guest card (now A Club)because we were travelling not only in France but also Australia/New Zealand & Dubai. The idea was to not only get a bit of a discount on all the hotels but also to receive a welcome drink (gift) & more importantly points redemable into to vouchers to reduce hotel costs this year.

We duly presented the card at all the hotels we stayed at & this was swiped. However it was only in France that we got points & a welcome gift. I have since emailed/phoned/corresponded with the office in Paris but all I get back is "send us the original receipts & we shall put points on your account". I sent the receipts & they never turned up & as I foolishly sent the originals had no recourse & was told to contact all the hotels & get copy receipts. I sent my credit card statements with all the hotels/costs highlighted, even the booking references but still not acceptable.

So what is the point in paying out (in my case 120 euros) when I get little 'reward'? It's their system that failed to register the points but it is me that has to do all the chasing around to recover the points- which I am not prepared to do. They will not even entertain making a settlement based on what information they have received. For the 7 emails/3 letters/2 phone calls I've got 3 'standard' replies, the rest have been ignored! Why should a big corporation get away with such poor 'after sales service' with no complaints procedure?

Visited the Suite Hotel in Rouen in March 2007 with my 83 yo grandparents. When we arrived the hotel wasn't finished there was no parking, even though the website boasted secure on site parking. The best that accor could offer was another of their chain of hotels for £300 extra!

Complaint sent in after visit and all we got was an email saying that they were pleased that we were satisfied with the way that their staff handled the situation and that we were offered alternative accommodation which we where happy with! - No offer of compensation for the money which we lost, the hassle or the ruined holiday. No I was left with no hotel and disabled elderly guests.

I would never use an Accor hotel again.