Ackermans review: product exchange problem

My son received clothing as a birthday gift and the tags were still on the clothes when he received it. It did not fit him and i went to Ackermans in Vangate Mall to exchange it for a bigger size. I stood in the normal long que that there usullay is at that Ackermans and there is never staff on the floor to help you get the clothing that is high up that we as customers cannot reach by. So I first had to walk around the store looking for someone to assist me, did not find anybody then I stood and waited after 8 minutes finally someone walked pass wearing ackermans clothing and I asked her to assist me. Then I went to stand for 30 minutes in a que to exchange the items, finally when I got to a cashier I explained my story to her and asked her if I could exchange it for a bigger size, she then told me she needs to ask the manager while she was helping me she was also helping another customer. The manager came and I told him my story and he blatently refused to help me or even try to get someone to help me, I told him that I understand that I do not have the slip but the tags are all in place and is there nobody that he could contact and ask If he could help me. He said no and walked away, not only is the staff and the manager service pathetic and horrible, the store is alway untidy. I am not a racist person but I enjoy shopping in a area where the majority of the client based people are white becuase that is where you would get excellent service and the staff would go out of their way to assist you. To end off my story I did go to a different Ackermans store and there was no long ques and I was helped with no problem. So I am telling people to boycott Ackermans store in Vangate Mall because you will get long ques, horrible service and unfriendly staff.