ACME Markets
Reviews and Complaints

I stopped in at Acme #21 in Green, Ohio. because it was on my way home from work and I just needed an onion and a few more things. I was also hoping to find a new to me store to visit more frequently since I’m new to the area . I was impressed with the appearance of the store and the selection of food. I was considering making this my main store for groceries. The checkout lines were very long ( only 2 cashiers) so I went to the self check- out, which is something I usually want to avoid. I didn’t realize I needed a loyalty card to use the machine. I saw the sign that said “card only” I thought it was referring to my payment. The employee overseeing the line rudely told me I needed a loyalty card. She scanned one that she had in her hand and rolled her eyes as she did so and pointed to the sign. I was about to self- check my onion but since I didn’t know how to do this without a barcode, I decided to leave the line. I’d rather wait in a long line and pay more money than to deal with a rude employee. I did, after paying super high charges, apply for a loyalty card- but IDK if I will be back …..

On a recent trip to your store in Feasterville, Pa. (Street Rd), I was dropping off the wife at the door and went looking for a handicap parking spot. I went to the normal area where I usually park handicap and the signs for HP were painted over. What's with that ? There were NO HP parking spots in that area at all !

I think there might have been some across the other side of the parking lot, away from the store doors. But...here they were those dang Pick Up spots.

I thought there was a requirement for a number of HP spots to be provided by each store. I eventually decided to just drive around to find a parking spot close enough for my limited travels. I thought about asking the township (Bensalem) about this but I though I would give Acme a chance to rectify this situation.

Tim C

I am a 76 year old handicapped senior citizen who uses a cane to walk

.On August 16th about 2:30 in the afternoon located in the Newtown Square Shopping Center on West Chester Pike, 3590 West Chester Pike. There was a car parked in the handicapped space with no handicapped tags or placard. It was a maroon ford mustang. I had to park 5 spaces past the handicapped spots. I went to customer service to complain and the woman behind the counter looked at me as if to say "what do you want me to do" I suggested she should call the police. She looked at me and said, you have to talk to bookkeeping. I don't even know where bookkeeping is and why should I have to do that. I just walked away. She never even offered to make an announcement. I guess bookkeeping would have to do that too.

There are only 4 handicapped spots, 2 at each end of the store. You have more spots for people to park and pick up their orders and they are closer to the doors than the 4 handicapped spots.. I guess I will shopping somewhere else where it is more conveniert for handicapped people

The Downingtown ACME is floundering, having a hard time retaining new employees. Several more have left this week. This results in high turnover which leads to mistakes and poor customer relations. The reason: Primarily due to a lack of training, with employees thrust into the job without being coached beforehand. Why? They are short on employees, and need immediate help on the registers. This leads to mistakes. The other problem is the supervisors would rather criticize than take the time to train their employees.

ACME Management should check into how many new employees quit within the first two weeks (if you even maintain such data).

The Service is extremely nice and friendly at this ACME, however when this ACME gained a Beer/Wine Section during the middle of the Pandemic to the present day since staff at that store is still getting affected by COVID/Variants.

***When the store Gained Booze-related items. I and many lost our Farina Orginal Malt-O-Meal, as well as myself and others lost Fisherman's Friend Cough Drops.***

This ACME is literally in my backyard, I am told that because they are a small store, they can not get these two items so I would have to travel 45 minutes to get to the Red Lion Road ACME in order to get these items. Oxford Avenue ACME in Philadelphia, 19111 zip is in my backyard, and then it's the ACME. I was told that I was to go to a store that is 45 minutes from me (I take public transportation). No one uses the small booze-cafe in the front with the TV's because in this neighborhood no one wants to have a beer at the ACME, since it is a little store. Why not remove that section. But whatever. I am sorry. I am a person is deemed disabled, so going to an ACME that is 6.1 miles away but takes me longer because I take public Transportation or CCT. I though 44 falls in the old people boat so I found out after these Items were taken out of the neighborhood store. So on behalf of my older people friends and myself. For an ACME employee to tell me to travel and they can't do anything about this is just wrong. His name was Thomas, which was said in front of the Store Manager who was looking at the news on his phone.

This morning (6/30/2022) at 10:15am, I visited your store, located at 4001 Walnut St, Philadelphia PA- Store # 2397 and was very disappointed by the customer service I received, the employee working the self check out could not be more rude. I do not know her name since she had no name tag on nor a uniform. She was an African American female, young in her early 20's, possibly late teens, wearing a blue t-shirt and baseball cap. She seemed annoyed that needed help. Not only did she not say one word to me, she just wiped her card and I had to do the rest. Honestly, in today's times and your store being higher than most, at least you could offer great customer service. Very disappointing.

Grace Umbrell

[protected]@gmail.com

I was in your Boonton, NJ store at 5:58 pm on 5/23/22 and made a purchase for $9.58 yet when they charged my card the total they charged me was $32.91 so I returned to the store at 6-07 to speak with the manager that as soon as she heard me ask for a manager immediately left the store and another employee directed me to another manager. I spoke to a nice man who had no idea how to fix the issue who proceeded to call the store manager on speakerphone who several times told me to go F**ck myself.. she immediately realized what happened but refused to come back in the store from the parking lot because she was off the clock. I was willing to wait to resolve the issue until this morning until she was belligerent, rude and cursing on speakerphone maybe not realizing she was on speakerphone, until she cursed at me I was trying to make sure the store didn’t lose money if I disputed the charge with my credit card company and wanted to pay for my actual purchase and not the next person in lines order. I still haven’t received any update or call from her and when I called to inquire I was told she threw out my information that I left with the other manager because it’s “my problem not hers”. Totally inappropriate behavior from a manager and even worse image to portray to a someone who recently began shopping at your store. No wonder the store is empty every time I go there and the staff looks miserable and not very friendly.

I bought a pack of 80/20 ground beef. When I got home and opened the pack to cook it. I noticed there was older ground beef in the middle of the fresh. Is this a practice Acme normally does. I think it is very misleading and have not seen this done in a long time. I was so disappointed from what I thought I was purchasing. Would it not be easier to mark the product down for a fast sell instead of misleading a customer in what they think they are buying? I know some stores in the past have bleached meats. I certainly hope I don't need to be concerned about purchasing meat from your stores. Very disappointed customer. Sincerely, Julie

I was just at your Freehold store in NJ at 415 pm and there was no fried chicken available and no potato wedges the girl behind the counter told me what was on the warmer rack was all she had just 2 chickens that were rotisser and walk away from me. So i asked her why and she just ignore me.

Purchased 8 pc chicken with wedges, when we sat for dinner and cut open chicken breast it was gray…. The wedges were shriveled! The chicken was greasy and some pieces still had feathers! I thought the chicken looked odd but since the Deli Manager waited on me I figured I was wrong… not only that , the salad area was not clean and most of the salads looked brown and dried up… I will never shop that Deli dept ever again!

This store has discriminated against me on a few occasions. I made 2 complaints months ago about being followed around in store, like I was a thief. now again they have an employee there that feels she is a parking police, telling me how to drive and park. mind you I am a black man and several white folks drove the same way I did, and nothing was said to them.

04/15/22,Store #1083,125 18th Street-Jersey City NJ I was followed around the store by 5 employees because I ordered Tomahawk Steak.Was not allowed to wait on the line to pay. Man came over to cashier watched the screen. total amount came to 685.96 with my other groceries. supervisor made me show ID when paying with my EBT card. not procedure

Torry was trying to help me on the evening of the 26th of March and wouldn't let me put my food stamp numbers in to pay foy order they have done this on numours accusations before but now all of a sudden are unable

Mr. Jim Perkins, It is so sad to see this company in such disarray. I have been with Acme since 1977 as a customer and it has been depressing to see it dissolve steadily over the last 8-10 years. Upper management has taken this company apart piece by piece. They have encourage long time employees to retire/quit/leave, (so corporate can save money in my opinion). I knew almost all these long time employees by first and last name. I even had been invited to some of their homes, their children's weddings, and small gatherings. I have watched the 16 year grow into management 30+ years and quit because of the strain placed on them from corporate. Now we have employees that disrespect their customers by making faces at the slow moving customers while the slow moving customer back is turned. Just remember, CUSTOMERS ARE WATCHING EVEN WHEN YOU THINK WE ARE NOT! These less conscientiousness employees, including the "instore" management, have no respect for good customers. I have frequented other Acme's and seen similar actions, this is not just PAOLI. The least caring manager I have ever met in the Paoli Acme a few years back, was named Arthur. He was awful! I went to him for a certain woman's care product to see if Acme carried it. Arthur had no time to help me look for the item and turned me over to this miserable woman named Collet at the front desk. She was so disrespectful. She told me and I quote " I am the only person working this desk. I can not help you and nor do I have anyone to go look". I just don't know what has happened in America. These large conglomerates are just worthless! I am in the wrong for patronizing these stores and I am now finding little Stores to patronize. Why should I pay top dollar and be told "The store will be closing soon. Thank you for shopping ACME markets" This starts every 10 to 15 minutes (PA announcements) in the store at 9 pm. The store does not close until 10pm!?!? This is obviously encourage by corporate management. I keep silent in the store and watch this crap, I am disgusted with you ACME MARKETS!

Worrell's Meat market, (Malvern PA)/ Luigi's & Giovanni's, Newtown Square PA/ Produce Junction,Exton PA/ Pergine's Produce Stand, Conshohocken PA (There is a hard working family there for ya, met Jimmy Pergene what a impressive owner operator/ Gentile's produce, Newtown Square PA/ Farmers market, @ 926 & 202 PA/ WAWA & Wegmans anywhere ( I hope WAWA & Wegmans never sells out)

Corporate has dismantled a family operated grocery store and made it into basically AMAZON or THE IRS (no human response organization).

YOU ARE REPLACEABLE ACME and you have been replaced!

Corporate has dismantled a family operated grocery store and made it into basically AMAZON or THE IRS (no human response organization). I know I am a PEON, but I will copy this and paste it everywhere I can so others will think the same way as I. Get rid if these non-caring operations and feed the little ones, this can make America great again.

if your living local then shop local.

There is a meatpacker who doesn't wear his mask. It is around his neck. I've seen management talking to him and nothing is said about him wearing it. My husband complained to an assistant store manager and he still isn't wearing it. I saw him today with no mask and touching his beard and mouth. I won't buy meat there when he's handling it. I was at customer service and he was there with no mask. When he left I asked the customer service representative why no mask. She said she brought it up to management.
I thought it's a company policy?

First and foremost to be waiting 10minutes while taking a bathroom break is one issue. Breaks are always allowed . Then upon her return. This manager as she calls herself said something about putting a 6 pack behind the black line if I had to get a bag from the car to return. Fine ..i complied but to proceed to be highly belligerent is unacceptable. I work in customer service and that kind of belligerence is unacceptable. Customer service is the primary focus and then to proceed to mutter under her breath is even more unacceptable the female manager was at the locher department on december 10th at 1055am to 11am I want her advised and spoken to. Her skills as a manager and with customer service is completely lacking. Never have i experienced such belligerence when all i did was comply . She would not explain the procedure appropriately but I complied . Completley incompetent and angry and inept of skills. Suspend her

We signed up for the free turkey for the Acme store in Smyrna, DE thru the Justforu program. We spend hundreds of dollars at this acme each month. We were elegible for our turkey as of today, 11/14/2021, but were charged full price for our turkey at check out. I went to customer service and Carrie, who is usuall very helpful, said you have to call the number on the bottom of the receipt. Another manager, Cindi, told me Carrie should have been able to resolve the problem but I did not go back to argue with her. I am very unhappy, there was another coupon I clipped for poise pads - the item rung up as a different version of the pad and I did not get the discount for that product either. I am VERY unhappy about this little ordeal - we will NOT be spending our money in your Smyrna Acme store any more. There are other stores that quite frankly are less expensive, just a bit further away. Well worth the drive to me at this point. My name is Deb Nadel, my phone # I use for the justforu coupons is [protected]. I would like the full price of my turkey refunded to me as soon as possible by mail as I do not intend to return to the store. I can email a copy of our receipt from today if you need it. My cell phone number is [protected]. Please us this number to contact me at your earliest convenience.

I purchased acme brand edamame and was eating it the other night. As I was eating the edamame I found a full sized maggot inside of the edamame that was inside of my mouth! I became extremely sick from this and I am completely disgusted with the fact that I had had a full maggot inside of my mouth.