Acorn + Oak Property Management
Reviews and Complaints

Struggling to reconcile my account with Acorn + Oak for over a month. They've overcharged me. After my tenant left, I've been trying to settle my debts. I owe Acorn + Oak $658.06 in management fees due to an early lease termination. Additionally, I owe them $115.51 for requested property maintenance. Conversely, they owe me $138.00 for an HVAC repair I covered and $300.00 in initial reserves. My net debt to Acorn + Oak is $335.57. Please contact me to resolve this issue.

I gotta talk about Acorn + Oak Property Management Company in Durham. They're in charge of this place I'm living in *** at ***. Let me tell ya, they've been giving me a hard time. I swear, they've been harassing me non-stop, and it's really messed me up physically and emotionally. I can't even focus on my work anymore.

Now, I always pay my rent on time, no exceptions. But these guys messed up their accounting and it caused a mistake in my account. Instead of fixing it like they should, they went ahead and posted wrong and hurtful stuff about my account on their website. And get this, even after I told them about the mistake and asked them nicely to take it down, they straight up refused! Can you believe that?

To make matters worse, they set up a phone call with me to talk about the issue. But guess what? They didn't show up! No explanation or anything. It's just plain rude and unprofessional.

Honestly, their way of doing business is unacceptable. They don't meet any standards set by any rating service out there. It's a real shame.

We was told we getting $20.04 outta a $1,650 deposit for supposed damages on a house we left in great shape. We asked for before and after pics of supposed damages and receipts from the contractor(s) who "fixed" stuff, but they ain't showed us nothin'. They charged us for damages we didn't do or was already there when we moved in. They held onto our deposit for 60 days after our lease ended 'cause they said they didn't have invoices from the contractors yet. Our property manager and her boss won't call us back. I had to mow the lawn a bunch 'cause the landscapers only came 'bout every six weeks. We told our property manager 'bout it, but nothin' happened. They said not havin' water on a Sunday ain't an emergency, even though we got 4 little kids and 2 adults in the house. It took 'em over 9 months to "fix" the ice maker, and it still don't work.

The company and broker didn't give us back our security deposit checks within the legally required 60 days, which is way longer than the 30 days they promised on their website (60 Days expired 9/29). They take forever to respond to our messages and sometimes they just refuse to email us for a really long time. We've called the front office like ten times during this whole thing, but they always say they can't do anything and we have to wait for the broker to reply. The problem is, the broker takes forever to reply. Finally, on 10/5, the broker told us that the checks must have gotten lost in the mail. We gave them our new addresses, but it took the broker a whole week (without any communication) to confirm that they had sent the checks again. It's been over a week now since they said they mailed the checks, and we're starting to lose hope that they'll ever pay us back. They're keeping more than $2000 of our money, which is against the law.

We rented a townhome from Acorn + Oak Property Management in Carrboro, NC. When we moved in on January 11th, we were shocked to find that the carpets were covered in both dried and fresh feces and urine. We immediately informed the management about this issue. They initially tried to blame us, but eventually agreed to send a cleaner.

The cleaner informed us that the waste was from the previous week when the unit was vacant. He even pointed out new stains that were not there when they last cleaned on the 7th. We also discovered evidence of someone squatting in the unit, such as an air mattress and a gas griddle box in the trash. We brought this to the attention of the management and requested replacement carpet, professional cleaning, and new locks.

At first, they were very resistant to our requests. However, when we mentioned that they were violating the implied warranty of habitability, they agreed to change the locks but refused to replace the carpet or clean the unit again. We repeatedly asked for a video walk-through that they claimed was taken on January 10th. However, we are certain that the video was not taken on that day because we noticed changes in the condition of the unit on the morning of the 11th. We are now requesting a copy of the raw video file to verify the recording date and time.

To make matters worse, the management then changed their story and claimed that there was no squatter. They said it was actually the property owner and his brother who stopped by on their way from Apex to Charlotte to throw out camping supplies and use the bathroom (and presumably defecate on their own carpet). We were skeptical of this explanation, so we decided to search through the remaining garbage ourselves. We found evidence of a toothbrush, multiple rolls of toilet paper, a case of beer, multiple packs of cigarettes, and several days' worth of take-out meals.

Throughout this whole process, the management, especially the Broker in Charge, ***, has been dishonest, evasive, and untrustworthy.

We rented a home with mold and none of the appliances work properly in the home. This is the worst rental experience my husband and I have had. We did a tour of the home and were told by the property manager, ***, that all of the issues would be addressed and taken care of before move-in. So, we decided to apply and after approval, we were told to sign the lease within 24 hours and pay the security deposit. I understand why they did this! We visited the home 2 days before move-in and nothing had changed from our initial tour. We emailed *** to inform her about the issues and sent pictures. The issues were as follows: - The downstairs bathroom toilet water was turned off, probably due to a leak. There is water on the floor causing the flooring to peel up and you can see where the wood is wet. The home has a smell of mildew, which is probably the reason. - There is a roof leak in the master bathroom and bedroom ceiling. - It seems like none of the walls were painted throughout the home. - Some outlets are missing covers. - The garbage disposal doesn't work. - The stove light is on even when it's off. - A piece of wood to the left of the kitchen sink is broken. - There is mold around the master bathroom toilet and water heater. - Outlet covers are missing or the outlets don't work. - Sink stoppers are broken in the master bathroom. We received a response from her stating that contractors were scheduled for the following day (DAY BEFORE MOVE-IN) and that she would also complete her inspection. However, my husband and I stopped by the next evening while the bathroom flooring was being replaced and the "handyman" was here doing some irrelevant "touch-up" painting. He also said he was only instructed to do a couple of things because my husband was a maintenance guy and they were only paying the handyman $85 for the "touch-up" paint. NOTHING ELSE WAS ADDRESSED except the garbage disposal. The next day (Move-in day), after we moved all our items into the home, we checked the appliances. The fridge/freezer isn't working properly and has ice building up in the back, the microwave doesn't work, the oven doesn't work, the washer and dryer don't work, and there is still a roof leak because there are now bubbles in the ceiling in the master bedroom. We contacted the property manager on move-in day and told her what was still wrong. She said all she could do is call the contractors back out and that the place looked "great". Later on, we received an email from Ty stating that the plumber had the water turned off because the caulk was drying, but it should work fine once the water is turned back on. THE PLUMBER LIED AND THE TOILET IS STILL NOT WORKING. Now we have been told that we would be responsible for the rent until someone else rents the home. This should not be our problem because they rented the home to us in unlivable conditions. We need our deposit back and to be let out of the lease immediately. They are telling us that the "owner" will not allow us out of the lease immediately, but I'm not sure if the owner is aware of the condition of the home. Now, after all of this, they want to send people out to repair everything in the home. This is poor business, and all of this should have been taken care of before anyone moved into the home. We just want to get our deposit back and not be responsible for anything because this is not what we agreed to. Now we have to find somewhere else to live and move all over again when we just moved in on Friday, 9/11.