Premier Property Management’s earns a 1.0-star rating from 6 reviews, showing that the majority of tenants and property owners are dissatisfied with services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I rented from Premier Property Management for two months in February and March
I rented from Premier Property Management for two months in February and March. However, they won't give back my security deposit. I've tried reaching out through emails and phone calls, but they haven't responded.
I rented a house from December 31 through April 2, 2022 from Premier Property Management in Naples
I rented a house from December 31 through April 2, 2022 from Premier Property Management in Naples. The address is ***. I paid a security deposit of $1,000. I got a letter from them dated *** 15, 2022 where they say utility bills were - January $346.75; February $248.93 and March $327.89. The owner was giving $190 for each month and the three months numbers are above the $190. To be sure the amounts were right, I wrote twice to them asking for copies of the utility bills for the three months. I sent the letters by certified mail. I haven't heard from them.
I want my money back for the security deposit I paid for the rental property on 187 Lady Palm Dr
I want my money back for the security deposit I paid for the rental property on 187 Lady Palm Dr. Premier Property took almost $2100 out of the $2195 security deposit. They gave me a list of charges, but they're way too much. I asked them to explain the charges and show me proof of the work they did in a letter, but I haven't heard back from Premier Property as of 11/9. I noticed that other people have complained about this company too, so it seems like a common problem. When I did a final walk-through with Orlando, who works for Premier, he said everything looked perfect. If I don't get a response soon, I'll have to report them to the State of Florida Attorney General's office.
Is Premier Property Management Legit?
Premier Property Management earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Propertymanagementnaples.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Propertymanagementnaples.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Propertymanagementnaples.com you are considering visiting, which is associated with Premier Property Management, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- While Premier Property Management has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Propertymanagementnaples.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The propertymanagementnaples.com may offer a niche product or service that is only of interest to a smaller audience.
- Premier Property Management protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Premier Property Management took over the company I had a contract with
Premier Property Management took over the company I had a contract with. My contract didn't include management, just a 5% commission fee for the yearly rent since my tenant has been there for over a year. But ever since this company took over, they've been charging me management fees, inspection fees that I didn't approve, and even A.C filter fees and lease fees that should be paid by my tenant, but they deduct them from her rent. I've told them multiple times to respect my contract and not charge me for these fees, but they keep doing it anyway. They even charged me the commission fee for the lease renewal without having me sign a new contract. They've also charged my tenant for things that weren't part of the original contract that they should honor. The lease ends on 07/31/22. Because this company has violated the original contract by charging these fees, I don't want to renew the lease and continue doing business with them. However, I want to keep my tenant. I don't think what they're doing is ethical. I believe they're taking advantage of me, an 80-year-old disabled woman, and my tenant, who is also elderly. Please help us escape this mistreatment.
We had lots of problems with maintenance here for over a year
We had lots of problems with maintenance here for over a year. Sewage keeps backing up into our house, the patio door is broken and won't open, a kitchen cabinet fell off, and we were charged for AC filters that never arrived. I've called and messaged everyone, but nothing gets fixed. Now, there's a sewer gas leak in the bathroom, causing more sewage backups. I reported it a month ago, but they canceled the maintenance request. I had to resubmit it, and finally, two people came and confirmed the toxic gas leak last week. My daughter and I have been feeling sick for two weeks with nausea, dry-heaving, and headaches because of this gas. I told the company everything, but they keep saying they'll get back to me. I really need help fixing this urgent problem because it's making us both sick. My daughter is only 9 and doing virtual school at home.
I moved out of a rental property in January 2022
I moved out of a rental property in January 2022. I only got some money back from my deposit. I've been emailing and calling Sara *** (who is supposed to handle refunds) every week. I've just asked why I don't get the whole amount when I followed all the lease rules. I've explained why I think I deserve all the money they owe me. I have bills and pictures to prove I did my part. She still won't tell me why they're keeping the money. I haven't talked to anyone on the phone either. They don't answer or return calls. It's been months (now it's the end of May) and I only get one email a month in response, and they're very short with no explanation. They just offer a small amount of money and that's it. They owe me $876.61. This includes $227.61 to make sure utilities were paid. They have the receipt that all utilities are paid and agreed to give the money back. There's also a $250 pet deposit that should be refunded according to my lease. There was no pet damage, and I have photos to prove it. I was charged $50 for AC filters that I never got. The delivery person confirmed this. They charged $25 for keys that I returned. They charged $275 for professional cleaning that they said they did, but I have photos and confirmation from the new owner that they didn't. I also have photos showing that I cleaned and left the home in better condition than when I moved in. And $40 for a move-out inspection that they missed twice. All these charges are wrong. I think I should get the full refund of $876.61. I've asked many times for an explanation, but they haven't resolved anything.
Premier Property Management Reviews 0
If you represent Premier Property Management, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Premier Property Management
One of the key strengths of Premier Property Management is their unwavering commitment to delivering exceptional customer service. They understand that each property owner has unique needs and requirements, and they go above and beyond to tailor their services accordingly. Whether you own a single-family home, a condominium, or a multi-unit complex, Premier Property Management has the expertise and resources to effectively manage and maintain your property.
Premier Property Management takes pride in their team of highly skilled professionals who are dedicated to ensuring the smooth operation of your property. From marketing and advertising vacancies to conducting thorough tenant screenings, their experienced staff handles every aspect of the rental process with utmost professionalism. They strive to find qualified and responsible tenants who will treat your property with care and respect.
Additionally, Premier Property Management excels in property maintenance and repairs. They have a network of trusted vendors and contractors who are readily available to address any maintenance issues that may arise. From routine inspections to emergency repairs, Premier Property Management takes proactive measures to protect your investment and maintain the value of your property.
Furthermore, Premier Property Management utilizes advanced technology and software systems to streamline their operations and provide transparent and efficient communication with property owners and tenants. Their online portal allows property owners to access important documents, financial statements, and property performance reports at any time, providing complete transparency and peace of mind.
In summary, Premier Property Management is a highly reputable and reliable property management company that offers a comprehensive range of services to property owners in the Naples area. With their commitment to exceptional customer service, experienced staff, and advanced technology, Premier Property Management is the go-to choice for property owners seeking professional and hassle-free property management solutions.
Overview of Premier Property Management complaint handling
-
Premier Property Management Contacts
-
Premier Property Management phone numbers+1 (239) 321-6650+1 (239) 321-6650Click up if you have successfully reached Premier Property Management by calling +1 (239) 321-6650 phone number 0 0 users reported that they have successfully reached Premier Property Management by calling +1 (239) 321-6650 phone number Click down if you have unsuccessfully reached Premier Property Management by calling +1 (239) 321-6650 phone number 0 0 users reported that they have UNsuccessfully reached Premier Property Management by calling +1 (239) 321-6650 phone number
-
Premier Property Management address739 5th Ave S, Naples, Florida, 34102-6662, United States
-
Premier Property Management social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!