Dear Sir / Madam,
In relation to the email sent at 02:23AM on the 21/04/2024 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (no case number, however my activison account is fardec13#5718881 and email address [protected]@hotmail.com) and that my ban will not be overturned is completely unfair for someone who has paid £84.99 for the game and has never run any type of cheating software on my PS5 or any console for that matter.
Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (I haven't been active on the game for months until I tried last night) as it brought back happy memories of playing the original Modern Warfare 2.
Additionally, as your software has had access to the kernel level of my console, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my console. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.
To summarize I am requesting an investigation into the unauthorized software you claim was running on my console along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my console to investigate, either through physical drop off or through a remote session.
Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for £84.99 as the Digital content I paid for is not fit for purpose.
Kind Regards
Zach Farden
Desired outcome: Account unbanned or full refund plus compensation due to years worth of content gone.
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