Menu
For Business Write a review File a complaint
Planet Lazer Customer Service Phone, Email, Contacts

Planet Lazer
Reviews and Complaints

planetlazer.net

Learn how the rating is calculated

3.0 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Planet Lazer Complaints 2

ComplaintsBoard
F
1:09 am EST

Planet Lazer Unauthorized charges

I booked a birthday party of 9 plus extra pizza, 2 games. I authorized a deposit of $146, they took $205. Then when I went to pay the remainder, I was told they didn't take the deposit and that I booked for 3 games - total $380.

They clearly ripped me off $250 and have not responded.

Do not do business with them, very unethical, disorganized, not clean, and very poor service. You will not receive what they promised in their packages.

Read full review of Planet Lazer
Hide full review
ComplaintsBoard
D
12:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Lazer Unauthorized charges

Be aware when giving them your credit card, they can put charges through without your authorization, even credit cards that require a passcode. When booking your parties, make sure you give them a smaller number, and make sure everything is in writing. I originally booked a child's party for 12, had confirmed 10 by phone, and on day of event, I was given 10 passes for the children, and 2 adult supervising passes (which are suppose to be free, which was confirmed 2x). In reality, I only had 7 people attend the party, but they had to charge me for the full 10 even though it is not being used, they'll give you a couple of petty plays that doesn't allow you to play them on same day, it's a joke! Two days after the event, they put extra charges without my authorization on my credit card, saying they have to charge me for 12 people because my email says a party for 12. Do not give your credit card information to them at all. If you must book a party there (they have other locations too, it's all the same management), go in person and give them a deposit by cash or cheque, then on day of event, pay them by cash or cheque, and double check the bill, they overcharged me. Don't end up like me having to pay for unauthorized charges. I have already reported them the to Better Business Bureau. They are NOT an honest company.

Read full review of Planet Lazer and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
L_M6
Port Coquitlam, CA
Nov 28, 2012 9:50 pm EST

You can't imagine how disappointed four 14 year old boys were when they were brought to Planet Lazer, and WERE NOT ABLE TO PLAY. We called to confirm that there were no large parties involved on the day we wanted our son to enjoy lazer tag with his friends. We were told "sure, come on in". This call went into the NEW WEST location one week ago. Sure enough, when we arrived with kids in tow, there was an exclusive party booked who had booked weeks before. We were NOT TOLD of this large party, even though the phone calls were made. Disappointed times ten. Is there something wrong with checking your records to compare notes on the day we want to come in and the day that says on your lovely computer system that a large party is playing instead? Exclusive huh? Oh, and even though we were willing to mix in with this party, THAT isn't even possible because the Planet Lazer staff has been instructed NOT to deal with any of those issues? Really? So, Planet Lazer, how do you suggest we deal with a disappointed and upset group of kids? After requesting to speak to the managerial type of individual at this place, you're faced with blank stares, and an "I'm not allowed to divulge the name of the person in charge" response from under-trained staff.

Do you know how to make this situation better?

Is Planet Lazer Legit?

Planet Lazer earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Planet Lazer stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Planet Lazer's reputation as a trustworthy leader in their field. Customers can rely on Planet Lazer's services, assured they're dealing with a highly reputable and fully legitimate company.

Planetlazer.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Planetlazer.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Planetlazer.net you are considering visiting, which is associated with Planet Lazer, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Planet Lazer have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Planetlazer.net regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Planet Lazer.

However ComplaintsBoard has detected that:

  • Planetlazer.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The planetlazer.net may offer a niche product or service that is only of interest to a smaller audience.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We found that the technical contact email address for Planet Lazer is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
  • The use of a free email address for contact on planetlazer.net may be a red flag indicating potentially unreliable or fraudulent activity.

Planet Lazer Reviews 0

Looks like Planet Lazer has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Planet Lazer, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Planet Lazer complaint handling

Planet Lazer reviews first appeared on Complaints Board on Aug 14, 2009. The latest review Unauthorized charges was posted on Nov 30, 2016. The latest complaint Unauthorized charges was resolved on Aug 14, 2009. Planet Lazer has an average consumer rating of 3 stars from 2 reviews. Planet Lazer has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Planet Lazer Contacts

  2. Planet Lazer phone numbers
    +1 (604) 448-9999
    +1 (604) 448-9999
    Click up if you have successfully reached Planet Lazer by calling +1 (604) 448-9999 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 448-9999 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 448-9999 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 448-9999 phone number
    +1 (604) 514-2282
    +1 (604) 514-2282
    Click up if you have successfully reached Planet Lazer by calling +1 (604) 514-2282 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 514-2282 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 514-2282 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 514-2282 phone number
    +1 (604) 515-4244
    +1 (604) 515-4244
    Click up if you have successfully reached Planet Lazer by calling +1 (604) 515-4244 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 515-4244 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 515-4244 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 515-4244 phone number
    +1 (604) 821-0770
    +1 (604) 821-0770
    Click up if you have successfully reached Planet Lazer by calling +1 (604) 821-0770 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 821-0770 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 821-0770 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 821-0770 phone number
    +1 (250) 717-8260
    +1 (250) 717-8260
    Click up if you have successfully reached Planet Lazer by calling +1 (250) 717-8260 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (250) 717-8260 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (250) 717-8260 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (250) 717-8260 phone number
    +1 (604) 850-0299
    +1 (604) 850-0299
    Click up if you have successfully reached Planet Lazer by calling +1 (604) 850-0299 phone number 0 0 users reported that they have successfully reached Planet Lazer by calling +1 (604) 850-0299 phone number Click down if you have unsuccessfully reached Planet Lazer by calling +1 (604) 850-0299 phone number 0 0 users reported that they have UNsuccessfully reached Planet Lazer by calling +1 (604) 850-0299 phone number
    More phone numbers
  3. Planet Lazer address
    14380 Triangle Rd., Richmond, British Columbia, V6W1B2, Canada
  4. Planet Lazer social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Planet Lazer Category
Planet Lazer is ranked 32 among 41 companies in the Gaming category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.