ADP
Reviews and Complaints

As I delved into the reviews of ADP Inc., I found a mix of experiences that left me cautious. While some customers praised the company for their exceptional service and support, others shared stories of frustration and disappointment. It seems that ADP's performance can be inconsistent, with some users facing issues like unauthorized charges, poor customer service, and hidden fees. If you are considering ADP for your business needs, it might be wise to proceed with caution and thoroughly evaluate your options before making a decision.

Their wisely pay card sucks if you have a dispute of a transaction... it takes them up to 90 days to complete your dispute according to their policy and they don’t notify you of any progress and when you have fraud in such a duplicate pay card they will not give you any information on it other than “it’s still being investigated “ is always their response no details whatsoever! I am not happy it’s my only money and when you live pay check to pay check it really puts more stress on you! I WOULD NOT RECOMMEND this card to anyone or any company for their employees !

Your cash reload location map clearly states no surcharge. 7-eleven location in New Brunswick NJ charged a fee of $4.95 to load $40. Please advise! I expect a refund.

My bank card was stolen during my incarceration an my hole tax refund was stolen Through cash app *** dollars stolen an they dont wanna refund me even tho I have proof an followed all the steps to get my money back I feel robbed

Although this company is very responsive when trying to sell their product, they have been severely negligent in their handling of my company's payroll. We are a small business with less than 25 employees, and yet, they have consistently failed to calculate math. I have received several paystubs that list my hourly wage, and the hours I worked that pay period, but the number that appeared in the "Wages earned" column was double what it should have been. The latest issue that may cause us to cancel all association with this company was that every employee had their earned income amount ***, costing our small business thousands for a mistake that ADP still refuses to correct.

Wisely and its customer service is a joke! They froze my account on a Saturday claiming the birth dates didn't match. I had been using this card for approximately 5-6 months with no issues, then suddenly on a Saturday, when no one is working in my HR department at work (so nobody could have altered my birth date), they inform me there's a discrepancy with the birth dates. Long story short, I call Wisely to resolve the issue and they direct me to contact the issuer of the card. I had already checked with my employer before calling Wisely, so I knew the problem wasn't on their end, and I communicated this to Wisely. When I requested to speak with a supervisor, I was hung up on multiple times. Once I finally reached someone, they asked me to send in proof of identity, which I did, only to be told that their main office was closed. So, after all the time I spent trying to fix this, they close and now can't do anything about it. If you can freeze my account on a Saturday, then once I prove my identity, you should be able to simply unfreeze it. It made no sense! Now it's Monday and I still can't use my card, can't withdraw money to get to work, and to make matters worse, it's my wife's birthday today. I couldn't do anything over the weekend for her and it doesn't look like I'll be able to today either. Plus, my bills are due! Something about this situation is off. How can there be an issue with a birth date when the card was issued to me months ago, no one has changed my birth date at work, they freeze my account on a weekend but can't fix it on the same weekend? Once this is resolved, I will never use the company again. Others at work have also complained about this card, so I'm confident my employer will choose a different provider. The customer service is rude. They need to understand that I wouldn't be calling to complain if there wasn't an issue in the first place. This is their fault, yet I have to wait to access my own money. It's absurd! Customer service needs training in how to properly handle customers. It's disgraceful that I have to be inconvenienced and yet I'm expected not to be upset about the situation. Wisely needs to get its act together!

Not a bad company but stop suggesting Wisely they are the worst company ever. They cheated families with small children out of their money right before Hurricane *** by giving out misinformation. Customer *** for *** was rude and didnt answer anything so I feel like its bringing ADP down as far as customer trust.

Customer Service Associate (CSA, West Region) walked me through and answered all of my questions. She is very knowledgeable. I have never seen such outstanding customer service in my entire life. Go team! Go ADP! She's a tremendous asset to the team. ADP - The Best payroll services for small businesses. You can't go wrong doing business with ADP. I will recommend ADP's affordable services to my friends.

I logged into my wisely pay account this afternoon and noticed that the account balance was $0.00. A direct deposit was made into this account on 3/25/2022 in the amount of $770.89 from Mission Medstaff LLC. The transaction activity was noted from yesterday. I called the representative to let them know that my balance was $0.00 and that this was not the case from yesterday, 3/25/2022. I was informed by representative that the deposit was cancelled or rejected. I did not receive any alert notifications about this matter through phone or email. She also told me that no transaction did not take place. I was advised to call the employer on Monday 3/28/2022 about the deposit and obtain the trace #, the amount, the routing # for Wisely Pay to locate deposit. I was also informed that the account number was under a closed account from Bayada Home Health. The replacement card that I used for the direct deposit is also associated with the closed account. The representative did inform me that I had another wisely pay account with Maxim Home Healthcare services in which I did not know about this account. So, with the two cards that I have on hand, they both have the same account and routing numbers, which both are associated with the closed account. The only difference in the cards are the debit card #'s on the actual physical cards. The agent ordered replacement card for me, but she could not tell me if the card will have different account or routing numbers. I would have to wait for the card to see. The agent also advised me to upgrade the card from Maxim so that the card could be eligible to use. Neither solution is to my satisfaction. It seems that the same mistake will be repeated without any resolution or correction to the problem. I also asked agent if an investigation can be opened in regard to possible fraud with the accounts. The agent did not take suggestion into consideration. Also, to try to understand situation, I called Wisely Pay three times about this matter.

1.Local Police 'Incident Report', filed Feb 20th by phone by an officer (I was told by the officer that Police REPORTS are not used to report 'online prepay debit card fraud). 2.FBI Report via 'ic3.gov' website on Feb 20th. 3.FTC Report Number - Filed today's Date Feb 25th. 4.BBB: A total of 5 ONLINE CHARGES, total $835 (leaving me a credit balance of $1.47) were made to my WISELY (prepay) DEBIT CARD over the afternoon of Feb 6th, & the morning of Feb 7th, in order to purchase WISELY eGIFT CARDS. The independently reported reports, listed above, have been filed by myself as WISELY/ADP have refused responsibility saying only, and I quote: 'THE INVESTIGATION HAS BEEN FINALIZED, AND WE'VE DETERMINED THAT THERE WAS NO ERROR. NO CREDIT WILL BE ISSUED'...per their snail-mail letter dated Feb 11th, postmarked Feb 15th, & received by me on Feb 18th. A re-investigation was done yesterday, & the result is the same, was relayed to me by phone from their offices via a phone number (my guess on this phone number is that it is only answered if he's expecting a call from a particular number - otherwise it goes to voicemail, where a message cannot be left because the 'mailbox is full' (how many reputable 'banks' allow that kind of customer service?!). Their reasoning is that both my email address & my cell number were used online to verify these charges...(BUT isn't that how scammers do it these days?!). I first learned of these transactions on the morning of Feb 7th via WISELY text message saying my balance is now $1.47. My last use of this card was a $300 ATM withdrawal. I called the number provided, said they'd cancel card & re-issue, then DISPUTE said 'WAIT FOR A FORM VIA MAIL'. (only mail received was on Feb 18th, no 'form', but their Investigation Result detailed above).

I worked for Autozone where I had a Wisely Card receiving my paychecks through the wisely account. I quit at Autozone and my account got shut down. I Have been trying since June to get my remaining balance on my card. I call the help line and get absolutely no help at all and get told to wait 3 weeks to receive the checks in the mail, and the date just keeps getting pushed back. I have called 30 plus times and there is no solution.

For over two years we have been getting charged for a third party service through ADP that we haven't utilized. I questioned several charges over the past couple months and ADP has acknowledged the overbilling, however they only provided credits for two months of the erroneous Timebank charges. Every invoice has two line items at $88.50 each for Timebank Links.

My company uses ADP. I enroll in benefits and 80 P show that I was in rolled in that money was coming out of my check every month and I never got the insurance card in the mail when I called the company to figure out where my insurance card with the numbers were turns out ADP has been posting that I was covered and I haven’t been covered, on top of that because I was misled. I’ve now I miss my open enrollment and can’t get coverage until next year.

ADP 401k retirement services is simply the worst company to work with. The staff does not follow through with technical issues and/or complaints. They do not adhere to their own policies and rules. They lack in customer service. Their team is poorly trained and provide erroneous information. They complete unauthorized transactions on your behalf and then do not offer to resolve the issue. I have reported them to the BBB and plan to not ever work with them again.

Specifically and for reference, our company has a 401k plan with them. We called to request info on termination policy. They indicated the fee was $1500 but the policy will not be terminated until we sign their consent forms and submit them. A few days later we were charged their fee even when the forms they sent over were not signed or submitted. When we called to ask if the plan was terminated they said no because our forms were not submitted. We requested a refund and after almost 2 weeks we still have not received our reimbursement.

Next, they have erroneously auto enrolled ineligible employees as participants of the 401k plan even after we have contacted them about removing them from the program. They state they will take care of it and it does not get done. When the employee and ourselves (employer) ask for a refund for the contributions made they say they can not do that. They have unjust policies and it’s always in favor of them.

I needed more information on how the State of California is going to start fining employers for no providing Retirement.

I and my husband are the only ones who do administrative work in the company. Whoever the original plan administrator was has moved on.

Does ADP Not have a plan in place for cases such as this?! The plan number is 024627.

In the past I have found ADP helpful; however, I grew more and more disappointed with the two conversations I had with Alejandra Martinez of the Retirement Department and she refused to transfer me to a manager or anyone that had the information I was looking for. Extremely upset at their lack of helpfulness and their disregard for my deadlines.

i had 23 apple fraud transactions on my account and Wisely let all of them through and didnt stop any of them, i contacted them the day after i noticed and they told me it would be 90 days for me to get my money back, i then said okay fine, $400 i have to wait on, then something told me to contact them back and come to find out they only filed a dispute for 2 of the 23 transactions i called about. im am VEXED! and will never be using and other banks other than credit unions! they have a awful policy and i have 3 kids now have to wait 90 days for $400, i have spoke with 7 representatives and they all are awful hard to understand and they are offshore, i asked to speak with a supervisor and have been hung up on 3 times. i am so angry i really don't understand how this can happen when my funds should be secured, and they weren't at all any other day i have ever had i was able to call and they put my funds back until the investigation is complete! now im left hopeless until i get paid again and, when i called back the 5th time i believe they told me when i called the first time the representative only put 2 disputes on there im am OVER THIS COMPANY and the only reason i didnt close is because i have my tax check going into the account but as soon as i get that money out i will be closing my account!

I have been trying to change my direct deposit information, and I haven't had any luck. I have been calling the number to only have the automated voice system repeat the same thing. I have also been looking for a specific email, and I haven't found one. I really need to speak to a human being about this. This is very important. This is my money and pay we are talking about! This is very urgent!

I had an account with adp after numerous mistakes by adp I cancelled my account. Since then one Max Robinson District Manager has been told on numerous emails that I am not interested in any adp services and to remove my info and also to not contact me. Since then only Max Robinson from adp contacts me through email. I have called his cell phone, which got no answer, left voice messages making it very clear to terminate communication. And yet this clown insists on contacting me. To the point of harassment. I will provide all emails to and from Max Robinson. Including the ones where I asked not to contacted and was not interested.

ADP should comply with IRS regulations to properly serve church and clergy clients. Refer to IRS PUB 517 for instructions to prepare clergy payroll. ADP is not exercising even the basic professional diligence to serve the church community. Clergy are NOT subject to FICA and NEVER have been. They are subject to SECA and ALWAYS have been.

ADP neglected to withdraw taxes from my account on a weekly basis as per our agreement and what I pay for. Now they take 0 responsibility and what me to come up with $2500 immediately.

I no longer doing business and wanted to terminate my 401K plan. ADP had me fill out the termination document and told me after May 31st, someone from ADP Retirement would walk me through the next steps. It's been nothing but a nightmare. They never reached out. They never emailed me the next steps and I have been unable to reach anyone at ADP because their automated system is pathetic. I've sent emails begging for someone to help me but they send me back one line emails telling me to call. It's like a vicious circle. They did however take the termination fee from my account. That they did right away. I've been trying to reach someone for almost a month now. it's a nightmare. Don't use ADP. It's awful.

Overall, my entire experience with ADP has been horrible the past 2 years. I stopped using them December 2021 for payroll and started the process to move our company 401K plan to TD Ameritrade IRA. We submitted all documentation with NO help or guidance from ADP as it is near impossible to get an actual person on the phone who can help. Wait times are never under an hour and once you do reach a robot/out-sourced individual they are very limited to what they can assist with. They are unable to help with figuring out where our money is why it hasn't been rolled over or distributed after we submitted our termination forms as required. Months have passed with not a word (still get a monthly bill though) so now I find myself again on hold over an hour of course, reaching someone who can't help but will request a call back. I also sent an email in hopes to get some sort of reply. Another 2 days pass and NO email response other than the auto response saying I would be contacted within two days. Still no call back or email. I just want someone to tell me the status of our account and when our funds will be distributed or rolled over as we have requested. IF anything is needed or missing in order to proceed that would be good to know. For such a large company I am just appalled to have such crap customer service. It was the same with payroll, if you had a question about processing your payroll good luck. Hopefully you have half the day to wait for a call back. At this point I am ready to hire legal counsel. As a business owner we hire these people to help us not make our lives miserable and take hours away from running our business. If you are looking for a payroll service, try a smaller company or Paychex. ADP is a terribly ran business with zero customer service. I could go on and on regarding the crap service they provided over the last few years. They are really good at getting you signed up but after that they disappear. I have been in tears lately due to the lack of customer service and not being able to talk to anyone who can tell us what is going on with our money. Shouldn't have to fight so hard to get my employees and our money out of the 401K to where we want it invested.

If you are a business, DO NOT USE THIS SERVICE! We have had so many costly errors with this company and resolve is near impossible. I was just notified by a former employee that she received a letter from the IRS stating she underreported her income by thousands of dollars. After investigating this, I discovered that ADP submitted year end reports and W2's on behalf of my company after being replaced by another payroll company. I released them on 10/31/2020, yet they reported yearend anyway. I called them today to complain and attempt to resolve the matter and they told me that they would "back out" my reports, but it would take 75 days! The IRS will not wait 75 days for payment.

Additionally, ADP used the wrong ID number on the unemployment tax reporting form for one quarter, crediting my payment to another business, and causing havoc with unemployment benefits for my employees. It took months to resolve this and, again, they were very rude during the process.

If you must use them, WRITE DOWN - DOCUMENT - every correspondence you have with them, as they will deny every talking to you.

I have called multiple times March 16th, March 17th, March 18th, April 5th and the April 12th, April 19, April 21, April 26th and now April 28th 2022. Im in tears trying to call and go online to try to get a real person. All I need is someone to help me get into my account for my paystubs because my W2 information is incorrect! My x employer will not help me and states they can only help people that are new employees and current employees. Which Im saying BULL CRAP! That makes no sense>

I am filing this complaint today because I'm sick and tired of calling your client service desk and being transferred to somewhere overseas to speak to someone who barely speaks English. If I call in and I get someone in America, I seem to get stuff fixed quite quickly. Every single time I get someone from overseas these people seem to work off a checklist and will not listen to what you're saying. It takes sometimes hours to get something as simple as adjusting PTO time Bank due to the employee entrance something incorrect. I've been with ADP since January one, 2017, and this is an ongoing issue. I know you will not do this, but to improve your customer service I would consider moving all your customer service back to America.

Our company stopped processing employee payroll with ADP in July 2020 (our company was acquired and the new company used a different service) which was really out of our control. In Sept 2021, we discontinued our ADP service for our sub-contractors. This process was moved back to the A/P department. Again, out of our control. The lack of service, response times, no responses, ignored emails, etc has been very disappointing. At one point I, personally, enjoyed using ADP and have had several representatives that have gone above and beyond during the time we were actually processing payroll. Once we stopped, ADP has basically cut us off from everything. To try and reach anyone, other than using their customer service number, (which is pointless since we're technically not a customer) is impossible.

If I was asked my opinion now of ADP, it wouldn't be a very good one. Along with this and all of the other issues we had when processing payroll, I wouldn't recommend them to anyone.

Late penalties and interest from ADP not processing payroll taxes in timely manner. After very lengthy hold times, and non responses/clueless from the "live chat" --got a similar response from the telephonic system. If they screw up, YOU PAY. Period. They're not proactive, non/poor responsive, and do not value their customers. Period. Seek other competent payroll corporations that value clients and actually authentically care by DOING right. Thank you.