AETOS
Reviews and Complaints

I was at IMH this morning. While doing a favour by returning a misplaced bicycle to the security counter but was misunderstood by 2 young aetos security officers for a bicycle thief. Apparently the guards leave their unlocked bicycles lying everywhere in a mental hospital. Common practice for the guards. I drove to IMH for visitation that morning. Unable to have my explanation accepted and security officers behaving aggressively and unprofessionally, I walked away to avoid the heat. The 2 security officers joined by other aetos officers suddenly pinned my down to the floor and started raining blows to my head, back and body. I was arm triangle choked and my fingers were forcefully twisted. My cries for help and for the guard to stop was ignored by guards and IMH staff. They stopped only when I nearly passed out. I was handcuffed and tied to a bed against my will and my belongings were withheld from me. SECURITY Guards They tried to access my phone without authorisation. I was released only when police arrived and sent to hospital for x ray. Probably 1st in singapore. No security officers have the authority to physically restrain anybody or hold anyone against their will let alone injure an unarmed and unaggressive person. aetos security guards are clueless... very scary. Strongly strongly not recommend. I called in that afternoon to Aetos and IMH. No call backs nothing. Also visited IMH, quality service manager disappeared. Aetos security guards continued dodging and responding rudely. No apologies were made. Aetos hotline is unresponsive and hung up the call few times during transfers.

I would like to feedback on 01 chinese lady Protection officer guarding at the entrance of AETOS HQ whom I know since from aetos complex @ west coast. She had been nice all along but today, 20 Dec 2017, I told her that im here for interview and need direction, as it is my 1st time being here. But she shouted at me and show attitude. Please do something about it. thank you.

At around 6:20 pm 10-December-2017, I was on the side of the road to the Woodlands Checkpoint (Arrival) ~ Biometic Post, at that time it was heavy rain and I had no rain coat, so I had to stop there, 1 of the Aetos officer told me that I have to go forward in-order do not blocking the road. I told the officer i did not carry any rain coat & i will to do so if i would, he told this is not his problem, we did argue, the Officer start shouting on me, i ask for his name & told him that i'll going to make statement to Aetos Office. He did not allow me to take his name by holding & covered with his hand on his warrant card. After awhile, 1 of the ICA officer Wang Yifan came & wondering what is happened, i did explain to her. After she understood what actually happens, she went to appoch to the Aetos Office and wanted him to allow me to take his name, Only from there i get the Aetos Officer name ~ PC (APF) Muhammad Zulhaiqai. After all this has happened at that time, I feel very sad that Aetos Officer is behaving like that, I hope to who's concerned can inprove in these & make sure all Aetos Officer will reacting more professional.

incident date: 17/11/2017

i would demand a explanation on what i am going to explain.

firstly is your personnel with armed allowed to shout at anybody in public?

this incident took place at tai seng area when i just ended work. i was searching for a heavy vehicle parking lot. i realized that your personnel are looking at me. i asked him if i did do anything wrong?. he walked towards me and asked me to get down my vehicle and started shouting.

i am going to attach a video that i have taken during the incident.

i did not know that he can misuse his authority?
what if he take his revolver and shoot me?
can he just threatened public that way?
is he even allowed to touch me when i have no body contact against him?

i will need a really good reply on your side for what that has happened.

thank you.

I'd like to give feedback on aetos' officer samikkanno. I've been traveling singapore for many years now and none of the police/immigration officers had asked me to remove my headphone at singapore customs' scanning and physical inspection. They'd usually ask me to remove mobile and belt alone, but these few days aetos' officer samikkanno has been continuosly torment me to remove my headphone. He also wouldn't let me explain. On top of that, yesterday 11/10/17 about 8.55am, he demand for my passport, took my permit out and said don't argue, you work here, we want you to work here happily in a sarcastic tone. I'm truly offended by his behaviour. I hope this wouldn't happen in future.

On 11/06/2017 afternoon, I was on my way to Johor Bahru with my 4 years old son. As I drove into the passport booth which is on my passenger's side, I have to stretch over to give our passports. I was in a very awkward position therefore I returned to the seat. The next thing I knew, the officer told me 'Ok' so I stretched again to retrieve the passports. The barrier is already open when I collected the passports. After I drove out, I realized that I have forgotten to pay the toll, I was thinking about paying it in front at the office. The officer did not mention anything regarding the toll.

I drove to the Petrol Checking Point, Aetos Officer Pte Hendra (ID: 11009) stopped my vehicle and asked me about the toll. I admitted to him that I have forgotten to pay the toll earlier on. Immediatly he instructed me to park my vehicle at the side and also handover my IC and cashcard to him. He did not give me any chance to make my explaination as seems like he is in a rush.

After parking and getting out of the vehicle, I proceeded to the office and I was told by the other officer that I have to pay a composition fine of $50.00 + $3.80. I was shocked and I gave my explainations to him. He told me he would check with Pte Hendra, after their conversation in the office, they insisted that I have to make the payment on the spot. I felt that I'm being forced to pay even I have the intention to park and make the payment at the office. This is so unfair for me as I do have the intention to pay the toll. I understand that there is an average of about 2, 200 cases every month of motorists passing through the checkpoints without paying their tolls and fees, they shouldn't have forced me to pay the fine. If customs rules and regulations dictate checking every individual to this extent then its perfectly fine, but I observed I was the only person singled out for such inspection.

If this is the way the Aetos Officers do to hit their quota, I would be utterly disappointed as it is very unprofessional as they represent Singapore. Most of the time, I would go Malaysia in the night which I often see the officers busy chit chatting. So I supposed they have already hit their quota for the day therefore the slack in doing their duty. I do have friend working as Aetos Officer in Woodlands Checkpoint and I also understand they are only doing their job to feed their families.

I am very disturbed by the persistent attempts by Pte Hendra to make things difficult for me at the Customs. I am a law abiding citizen of the Republic of Singapore and I am proud of this country. I do not wish for my journey out of my country to be made so tedious. As to why he wants to make it so difficult for me, I do not know, might be for quota but I am deeply saddened by this incident. I would appreciate it if you could investigate the incident, and explain if my encounter fell within the boundaries of standard operating procedure and address my relevant concerns. I also have voice recordings of the incident. I will post it on social media platform if actions are not taken.

Sat, 17Jun 2017 a messy traffic jam before we could reach woodlands checkpoint. We queuing at the same sport from 8.04am to 9.25am, we was near checkpoint but is was not moving at all, finally the car in front of us moved, we follow and slowly reaching the 1st traffic light, it was a green light showing on the second traffic light and the yellow box is empty so our car mov to 2nd traffic light and stop there. (Not realised that is Aetos police was station to direct traffic, all we see is two Aetos police back facing us and talking at the middle of the road. We actually wonder possible an accident that is causing messy jam. Next thing happen another traffic police waving at us and asking us turning to the left and we follow his order by thinking he is directing us to another road towards immigration but way NO! we then realised only my car and no others car is following, we realised something is wrong somewhere, we make a U turn and was court in another road traffic jam for 2 hours before reaching to checkpoint! About 30mins wait in the jam my friends decide to walk to the front and confronted the Aetos police for reason he is doing so, he then told us his staff inform him we are disobey traffic signals and therefore he have a right to punish us by making us U turn and he insisted this authority is given by Traffic police to Aetos police they are allow to do so. How could the Aetos police not questioning us if they felt we disobey the traffic rule! We are genuinely innocent, we had no idea what actually is wrong from start and this Aetos police is abuse his authority obviously! In any case, a real Traffic police will stop the car and give warning or fine and I am sure a driver will given a chance to understand why is a penalty and a chance for a driver to explain or to raise question. If is our intention not to follow traffic signal we will not follow his waving sign by asking us to turn left to no way! This Aetos police is abuse his authority given and is absolutely unreasonable. He causing us to court in the traffic jam for 5hours at the same sport before we could pass through woodland checkpoint. He only listen one side story from his staff, he judge and conclude restlessly, never bother to find the truth version! Singapore is a country that practice civilisation how could an Authority's acting so not civilised. The fact is my friend bother to walk to him and now I am writing in to complain is because we are innocence and we felt got bully by an arrogant Aetos police. I hope the authority will look into the matter and investigate. My friend asked his name and staff code but he refused to give, he only said his name is Corporal Syed.

Good day in charge, on 13/03/17 around 1230am at woodland custom motorcycle passport scanning counter from Malaysia towards singapore. The machine failed on me after me and my girlfriend scanned our passport . We look around to for any buttons to request for help but to no avail, I ask my girlfriend to go to the office located in front to request for help. One malay officer around the age of 50 came out and then my girlfriend told him that we're experiencing some difficulty at our Lane. Number 33. He first question why is my girlfriend here with a very stinky attitude and ask her to lead her to our counter. After the officer came, he first lashing out at me saying why do I ask my girlfriend to walk over there and ask for help! Then he told me it's common sense that when the lanes is faulty. We should change to other Lane automatically and by passing the counter it's a offense. I replied him and say we got no idea that it's a offense and we sure can't find a alternate way. He's taking the conversation like a father scolding the son kind of attitude when we're merely asking for help. Then he asked us to wait there for around 10min when he go back to his office and proceed with idk what's he's doing. After that he came back and asked me for out passport and keys and ask us to wait outside the office. He then proceed with his job while I'm waiting outside. When I'm waiting outside and he's out to help other people with the lanes, he came towards me and ask me why am i staring at him sounding like a gangster. He repeatedly asked me if I have any question for him just because I'm spacing out and happen to look at him while he's working. I kept answering no. I don't have any question for him and he began to argue why am I staring at him all. This only end when a younger office came out and stop. After a while they ask me for my finger print and return me my passport at the office. So after I receive the passport. I politely asked through malay officer if I'm cleared to go. He gave me reply saying" stop asking stupid question. Use some common sense la. They already return your passport. " after that I asked him for his name as I wanted to made a report and he begin to question me for my rights saying like I don't have the rights to ask him for his name and then kept avoiding the question. Then I turn to ask the younger officer if there anyway to lodge a report. He refer me to block b and after that I left with no names of the officer and made a complaint at the office. Why am I receiving this kind of gangster attitude from a officer at my own dear country? This is really too much for a senior officer to behave and talk this way to a civilian and acted like a hooligan. I am waiting for your reply. Thankyou.

Received a threat by this officer (Photo attached) at pasir panjang container terminal gate 4 exit on 14 jan 2017 at 2010hrs by saying, complain against me if you can!
Afterwhich, provoking me to push him away by trying to lean his body against me.
Kept my cool and did not fall into his trap.
I am writing in demanding a reply on your investigations.

Dear sir/madam,

I would like to feedback and highlight and also bring to your attention about the aetos officer mr cpl 6683 abdul rahim who was causing trouble and acting like an gangster on 12/12/16 around 1130 to 1230 hrs, who was doing his duty at woodlands 4 way traffic junction (Controlling the traffic to woodlands checkpoint),

As today i was driving down with my daughter from jurong to jb malaysia using bke highway and exit the expressway road to take the minor road so that i can enter woodlands checkpoint,

As i was about to approach the 4 way junction with my daughter inside the car,

My daughter suddenly told me that she is in urgent and had to go for toilet, i then saw traffic light was green and the officer stop me and i had stop my car in front of him then i called the officer but he showed me finger and hand signs, i then pulled down the window and he started to shout at me by rising his voice,

Which i then came down from my car and told him about my daughter condition and he told me that he don care and ask me to go back to my car but i had no choice but to bring my daughter out and ask the officer to assist me again but to my surprise he ask me and daughter to walk across the road to complaint to his sgt which was so dangerous, i did so but found that it was way to dangerous so i got back into my car with my daughter, then he told me not to move the car in an angry manner and told me that he will cause me hurt, which i told him to do so,

I then told him that i will drive down to see his sgt and inform him about his action and attitude and also his behavior but he reacted like an improper manner and told me to go and complaint,

I told the aetos sgt about his men action and behavior and he advice me to wait for the spf to help me out, the sgt then called the spf before the spf arrived i fetched my daughter to the nearest shopping center and get her the toilet that she needed.

Upon reaching my car i saw two spf officer at the junction and i ask the spf to assist me and i report about the incident and left the place with the case card given to me, i also made an complaint and feed back to ica department about the officers

I would kindly ask to to investigate this matter and would wish your officer to assist public if in this case or others and also ask him to apologize to me and my daughter for his behavior towards my daughter who had shock with the way the officer did his job

I am a tourist and I had recently travelled to singapore. At
9:37 p. M., 30th of april, I was on my way to malaysia when there was a road block near the woodlands exit. There was a member of the aetos auxiliary police there to help reduce the traffic. He let all the singapore cars through but stood infront of my car and asked me to turn the car back and wait for the cars to stop without any assiatance. Isn't it unfair to treat a tourist this way?