AFA Stores
Reviews and Complaints

I will never again order from AFA stores. Their quality of workmanship was terrible. I ordered a trundle bed and it came with damaged pieces and bed was not usable. The quickly replaced the damaged pieces and the new bed was even more damaged then the first bed. They told me UPS would pick up the old bed but they did NOT... When I called and complained they told me there was nothing they could do about it. Horrible quality and Horrible customer service.

From the moment I placed my order for a new sofa, the process was smooth sailing. The website was user friendly, making it easy to browse through their extensive collection. What impressed me the most was the lightning fast delivery. Despite my initial skepticism about online furniture shopping, my sofa arrived earlier than expected and in pristine condition. I'll definitely be a returning customer!.

I ordered a PICKET HOUSE FURNISHINGS - MADISON KING STORAGE 6PC BEDROOM SET - EM300K6PC. In addition, I ordered an additional PICKET HOUSE FURNISHINGS - MADISON DRESSER - EM200DR. This bedroom furniture was quite expensive. The quality of the furniture was horrible! It is made from very cheap materials. Photos and description make it sound like it is of solid wood construction, however, it is mostly made from glued wood particles. It is manufactured in Malaysia and shipped to consumers. Every piece I received had some kind of damage. The only two pieces that were intact was one dresser and one nightstand. But even these items had some marks that I had to cover with furniture markers. I kept the bedframe which I had to do repairs to. The bedframe also had cracked drawers that had to be replaced. One of the nightstands had a cracked back board which I also kept since when in place the crack is out of view. Both, one of the dressers and the chest of drawers were sent to me three times and each time I received them were severely damaged. I finally just asked AFA to refund me for these two items. I would suggest to anyone considering this bedroom set to look somewhere else! This bedroom set looks good in the photos and the description makes it sound like quality furniture, but buyer beware! On the positive side, AFA was good with their customer service. They did refund me most of the money I paid for the two items.

I purchased two nightstands from this store, and the ordering process was smooth, with prompt delivery. The quality of the nightstands exceeded my expectations; they are sturdy, well-crafted, and add a touch of elegance to my bedroom. Overall, I highly recommend this store for anyone looking for high-quality furniture and a seamless shopping experience.

I ordered a desk for my home office. The desk's sleek design and practical features make it the perfect addition to my study space. Assembly was a breeze, and the quality exceeded my expectations. It's not just a desk; it's an investment in my productivity and comfort. This store nailed it with a winning combination of style and functionality for home office essentials. Highly recommend!

My recent purchase of outdoor furniture from this store left me genuinely impressed. The sleek design, comfort, and quality surpassed my expectations. Setting up my outdoor space has never been this easy or stylish. I'm thrilled with my purchase and the elevated atmosphere it brings to my home's exterior. The quality of the furniture is exceptional. The delivery process was seamless, and my order arrived in pristine condition.

In September I purchased a dresser and nightstand from AFA furniture. The order was originally to be delivered in early November. Suddenly on Friday 10/20, I received an email and text to confirm they would deliver it on Monday 10/23 2pm-6pm. That Monday was my first day at a new job, I would not be home until 5:30. I called and tried to have the furniture delivered later that day or on Wednesday-Friday when a family member would be available all day to receive it. However, I was told that they were not able to do this. Monday and Tuesday 2pm-6pm was the ONLY delivery window available.

I finally arranged for the delivery to be done on Tuesday 10/24. Because of the 2pm-6pm window, I had to arrange two separate family members to be at my home during different times they were available in the delivery window from 2-6pm. My mother was there from 2-3:30 until my boyfriend could arrive at my house.

Upon delivery at approximately 5pm, the movers immediately tried to leave the furniture in my living room, they told my boyfriend it was supposed to be dropped off inside the front door. My boyfriend had to show the delivery men on the order delivery slip that it was indeed ordered to the room of choice. I paid $50 extra to have the delivery to the room of my choice because the furniture is very heavy. After my boyfriend convinced the moving men that the furniture had been ordered to go upstairs, they were unable to carry it up. The 2 delivery men were a young man around age 18-20 and an older man in his 50's. They used no equipment. The dresser I ordered is 223 lbs, it clearly needed the appropriate manpower to transfer it up a flight of stairs. After the men were unsuccessful at moving the furniture upstairs, they tried to leave it in my living room. At that time I arrived home and contacted the delivery company. I tried calling AFA but you were closed. I refused the items because of the incomplete delivery.

On 10/25 I spoke to a AFA customer service rep. I told him about the situation and that I wanted to return the furniture. The whole situation had been very stressful. He said I had to pay a 10% restocking fee which I was fine with, he then said that I would also have to pay for the return shipping that would be approximately $650. The total for the return would be in $700-$800 (I don’t know the exact number he gave me). He recommended trying to deliver the furniture again. I told him that they would need more manpower to get the dresser to the second floor. He responded that the delivery company would bring a third man (something I learned that the delivery company decides, not AFA) and deliver it at a time that worked for my schedule (again, not something AFA has anything to do with). He was just appeasing me with false information to convince me that the second delivery attempt would be successful. Finally I asked what would happen if they could not get the dresser to the second floor. He responded that they could leave it on the bottom floor. I reminded him that I paid extra to have the furniture delivered to the room of my choice since I have no way of getting it to the second floor myself. At this point he pretty much said that that was my problem, I should know the weight and dimensions at the time of purchase.

If your delivery company can’t lift the 223 lb dresser how can I do it? If AFA sells heavy furniture, then the delivery company should be capable of completing their end of the bargain by delivering it to my room of choice. I told him that if AFA were not responsible for their products and I was charged more that 50% of the original cost to return it, I would contact the BBB. The representative then laughed at me. I repeatedly asked what would happen if the delivery could not be carried upstairs. He would not give me an answer.

On 10/26 I received a text and email that another delivery attempt would take place on Monday 10/30 at 2pm-6pm. I called AM and told them I was not available that day and they said they would reschedule. I asked if they ever send out 3 men for delivery and she said it’s usually two. I feel that AFA did not contact AM transport about my situation because there was no change in the delivery window or manpower on AM transport’s end.

Throughout this experience, I’ve felt that if I did not advocate for myself regarding my purchase, AFA and AM Transportation would be fine with dumping this large dresser on my front yard. This furniture is not cheap, and I would expect better customer service because of this.

I have submitted this situation the the BBB.

P.S.

While researching I found an article where the owner Josh Norman was featured.

3 Ways to Build Customers' Trust Online 3 Ways to Build Customers' Trust Online:

"In online sales, trust can be even more important—because a buyer isn't touching a product, or looking a salesperson in the face. People go through a lot of stress when they buy online, explains Josh Norman, president of AFA Stores, a 1-year-old home furnishings and housewares retailer. The site features more than 10,000 items with an average sale of $400 to $500, Norman says; some of his customers pay upward of $2,000 for a bed set. So trust is what relieves the stress of purchasing decisions.

"One of the most effective ways we are able to add comfort and trust to the customer's experience is by constantly talking to our customers--not only before and after a purchase is made, but after the delivery is made as well," Norman says. AFA calls and asks whether customers received what they ordered, and whether they were pleased. Norman explains why: "You not only leave the customer feeling confident about their purchase and your company, you also learn about your business--and some things you may be able to improve on."

"Give the customer an option to return the product within 30 days for any reason. For example, if [something is] damaged [and] they call and report that within two days, they can return it."

Norman says he had a 30 percent increase in business each month over the first year of his business. He believes a quick response, industry product knowledge and a strong return policy are critical for building trust--and having happy customers come back."

https://www.inc.com/barry-farber/online-retail-build-customers-trust.html

The Vanity that I ordered seamlessly blends functionality with elegant design. Its sturdy construction and high-quality materials are evident at first sight and touch. The finely crafted wood and meticulous finish details showcase a level of craftsmanship that demands admiration.

One of the standout features of this Vanity is its intelligent and versatile design. The ample drawers offer generous storage space for my beauty essentials and accessories, keeping everything organized and within arm's reach.

The aesthetic design of the Vanity is simply breathtaking. Its graceful lines and delicate curves add a touch of romance and sophistication to my space.

When it comes to the purchasing and shipping process, AFA STORES demonstrates an exceptional commitment to customer satisfaction. My order arrived in perfect condition and within the promised timeframe. The attention to detail, from secure packaging to clear assembly instructions, made the experience stress free.

As a homeowner with a passion for creating an inviting outdoor space, I recently had the pleasure of discovering an outdoor set from AFA STORES. Let me just say, this set has elevated my outdoor living experience to a whole new level, and I couldn't be happier with my purchase.

This set did not disappoint in the slightest. The packaging was immaculate, ensuring the furniture arrived in pristine condition. The sleek, modern design caught my eye immediately, and I was thrilled to find that the actual product lived up to the stunning images on the website.

The craftsmanship is truly top-notch. Each piece was made with high-quality materials that are built to withstand the elements. Whether it's scorching sun or pouring rain.

Comfort is paramount, and this set delivers in spades. The plush cushions provide a luxurious seating experience, making every outdoor gathering with friends and family all the more enjoyable. Even after hours of lounging, I've experienced no discomfort or sagging - a testament to the durability and resilience of the materials.

One of the standout aspects of shopping with AFA STORES was their exceptional customer service. The knowledgeable team was readily available to answer any questions I had and provided valuable insights to ensure I made an informed decision. The purchasing process was smooth, and delivery was prompt, allowing me to enjoy my new outdoor sanctuary in no time.

If you're in search of a furniture shopping experience that's truly out of this world, look no further than AFA STORES. This online store is a celestial haven for those seeking exquisite and stylish pieces to elevate their living spaces.

The moment you land on the AFA STORES website, you're greeted with a visually stunning interface that showcases a galaxy of furniture options. The user-friendly layout makes navigating through the vast collection effortless, ensuring a seamless and enjoyable browsing experience.

This store offers an unparalleled range of furniture styles, from modern and contemporary to classic and vintage.

What's truly extraordinary about this store is the attention to detail and dedication to customer satisfaction. The product descriptions are comprehensive, providing essential information about materials, dimensions, and care instructions. Additionally, the customer service team is friendly and knowledgeable, ready to assist with any inquiries or concerns.

The shopping process is seamless, with secure payment options and prompt delivery, making it a hassle-free experience from start to finish.

I purchased a bed from AFA STORES, and I couldn't be happier with my choice, it's comfort and elegant, providing a truly luxurious sleeping experience.

The first thing that caught my eye was the sleek and modern design. The bed's stylish headboard and clean lines instantly added a touch of sophistication to my bedroom. It seamlessly blends in with the rest of my decor, enhancing the overall ambiance of the room.

But it's not just the aesthetics that impressed me; the comfort level is outstanding!

The construction of the bed is also top-notch. The sturdy frame ensures stability, and the quality craftsmanship is evident in every detail. I can tell that this bed is built to last for years to come.

Additionally, the ordering process was smooth and hassle-free. The AFA website is user-friendly, and the delivery was prompt and efficient.

This store exceeded my expectations!

I purchased a sofa from this store and I couldn't be happier with my purchase. This sofa effortlessly combines comfort and style, making it the perfect addition to any living space.

The comfort level of this sofa is outstanding. The cushions are plush and provide excellent support, allowing me to sink in and relax after a long day. Whether I'm reading a book, watching a movie, or simply taking a nap, this sofa offers the utmost comfort and coziness.

In terms of design, this sofa is a true showstopper. Its sleek and modern appearance instantly elevates the aesthetics of my living room. The color and fabric I chose complement my existing decor perfectly, adding a touch of elegance to the space. The craftsmanship is evident, as the sofa feels sturdy and well-made.

I highly recommend Afa Stores. Their top-notch customer service makes it a standout choice.

I decided to revamp my dining room and opted to do it through this online store, the first thing that caught my attention was the wide variety of dining room styles available, they offered a diverse range of sizes and materials, allowing me to find the perfect dining set for my space and budget.

Navigating afastores.com was incredibly user-friendly. I could easily explore different categories, filter results, and view detailed photographs of each product. Furthermore, every item came with a comprehensive description and dimensions.

Upon making my purchase, I received an immediate confirmation, and within a few days, my dining set arrived at my doorstep.

The quality of the furniture surpassed my expectations. The materials used were durable and of high quality, and the assembly was hassle-free thanks to the clear and detailed instructions that accompanied the package. Each piece fit together perfectly and looked exactly as depicted on the website.

My experience shopping at AFA STORES was top notch. From their user friendly website and secure checkout process to their excellent delivery service, quality products and great prices.

The quality of the furniture itself surpassed my expectations, from the materials used to the craftsmanship, each piece felt solid and durable. The attention to detail in the design was evident, and I could tell that the store prioritized delivering stylish and functional furniture.

The customer service was exceptional. Any queries or concerns I had were promptly addressed by the helpful and knowledgeable support team. They went above and beyond to ensure my satisfaction, making the entire shopping experience a delight.

I recommend this store to anyone in need of stylish and reliable furniture options delivered with utmost care and professionalism.

As a customer, I had the pleasure of shopping at an online furniture store recently and I have nothing but praise for the entire experience. From start to finish, I found the process to be convenient, hassle-free, and ultimately rewarding.

First and foremost, the website was extremely user-friendly. The layout was intuitive, allowing me to easily navigate through different categories and browse an impressive range of furniture options. The search functionality worked flawlessly, ensuring that I could find specific items with a few simple clicks. Plus, the detailed product descriptions and high-quality images helped me make informed decisions.

When it came to making a purchase, the checkout process was straightforward and secure. I appreciated the various payment options available, ensuring flexibility and convenience. The website's security measures gave me peace of mind, knowing that my personal information was protected.

What impressed me the most was the efficient delivery service. Despite living in a remote area, my furniture arrived well within the stipulated timeframe. The packaging was sturdy, ensuring that each piece was delivered in perfect condition. The delivery team was professional and attentive, handling the assembly with care and even disposing of the packaging materials afterward.

When it comes to shopping for furniture online, it can sometimes be a daunting task. However, I recently came across with this store, that has completely changed my perspective, this store has undoubtedly become my go-to destination for all things furniture.

One of the standout features of this online furniture store is its vast selection of products. Whether you're looking for a contemporary sofa, a stylish dining set, or a cozy bed, you'll find an extensive range of options that cater to various tastes and budgets. The store showcases a multitude of designs, colors, and materials, ensuring that every customer can find their perfect match. From sleek and modern to classic and timeless.

Additionally, the smooth checkout process and secure payment gateway provide peace of mind while making a purchase.

All the items I purchased have proven to be of exceptional craftsmanship and built to last. From sturdy frames to premium upholstery, each piece offers outstanding durability and comfort. The store's commitment to quality is evident throughout their product lineup, making it a reliable choice for anyone seeking long lasting furniture.

Customer satisfaction is clearly a top priority for this online furniture store. Prompt responses, helpful advice, and personalized assistance are some of the key factors that contribute to their exceptional service. In my interactions with the team, I felt valued as a customer, and any queries or concerns I had were addressed promptly and professionally.

AFA STORES has surpassed all my expectations. With its extensive range of high-quality products, user-friendly website, and exceptional customer service, it has truly set itself apart from the competition. If you're in the market for furniture that not only enhances your living space but also provides exceptional value, look no further than this outstanding online furniture store.

I had the pleasure of shopping at AFA STORES, and I must say it was an exceptional experience from start to finish. As someone who appreciates convenience, quality, and a wide range of choices, this store ticks all the right boxes.

Firstly, the website's layout is clean, intuitive, and easy to navigate. Finding the perfect piece of furniture was effortless, thanks to the well-organized categories and search filters. Whether I was browsing for a modern living room set or a minimalist dining table, I found each section well-curated and visually appealing.

The variety of furniture options available left me spoilt for choice. The store offers an extensive selection of styles, materials, and colors, ensuring that every customer's taste is catered to. What impressed me the most were the detailed product descriptions accompanied by high-quality images, allowing me to assess the furniture's quality and design perfectly.

Once I completed my order, the delivery process was smooth and hassle-free. The furniture arrived promptly and was expertly packaged to ensure its safety during transit. Assembly instructions were provided in a clear and straightforward manner, making the setup a breeze.

Another aspect that makes this online store stand out is their exceptional customer service. I had a few inquiries prior to making my purchase, and the representatives were prompt, friendly, and knowledgeable. They patiently answered all my questions, guiding me through the entire shopping journey, and ensuring my satisfaction.

This online furniture store has truly revolutionized the way I approach furniture shopping. With its user-friendly website, extensive product range, accurate measurements, and outstanding customer service, it sets the bar high for online shopping experiences. I highly recommend this store to anyone in search of quality furniture that combines style, convenience, and affordability.

I recently visited this store page and was impressed by their extensive collection of furniture. From luxurious leather sofas to stylish dining tables and beds, they had it all.

I called them and the customer service were friendly and knowledgeable, providing me with helpful advice and recommendations for my specific needs.

I ended up purchasing a beautiful sectional sofa and matching ottoman, which were delivered promptly and set up in my living room with ease. The furniture is top-notch and has exceeded my expectations in terms of comfort and style.

Afa Stores is for anyone in search of quality pieces that are both functional and aesthetically pleasing, great service.

My husband and me ordered furniture from Afa Stores, when my furniture arrived, it was in excellent condition and just as shown on the website. The assembly process was simple, and all the necessary hardware was included.

The customer service at Afa stores was outstanding, they were prompt in answering any questions we had and even followed up with us after the delivery to ensure our satisfaction.

We recommend Afa stores, their excellent service and product quality exceeded our expectations and we will definitely be a returning customer in the future.

I ordered a credenza on 4/1 for a total of 837.25. It arrived on 4/19 when I opened the package I saw that a side of the credenza was crushed and their was cracked wood along the support beam. I called customer service within 10 mins of seeing this, they sent over a email with the claims email and instructions on how to submit a claim. I received a response from Manuela within 24 hrs offering 180 as a refund. I responded that's not a equitable exchange for my damaged credenza. They went silent for a few days, I sent a follow up email asking for a exchange/replacement and I haven't heard back from them.

I purchased a marble top dining table in early May . I hired a furniture assembler to put it together. When he opened the box, the marble top was broken. I emailed Diego N in operations on May 29. He replied that he forwarded my email to the claims department and that someone would be in touch within 72-hours. No one called. I called the claims department and spoke with Nicolette, a most rude customer service representative. She said I needed to email photos, which I did on June 2. On June 7, I received an email from AFA asking if I would be willing to have a replacement table sent. I replied I was concerned a replacement might also arrive broken and that I had decided to purchase a table locally. I left a voice message on the claims department line later in the week inquiring about the status of my refund around June 9. No one returned my call. At this point, I simply want my refund and have the table removed.

I purchased a desk on 6/1 for $263 on the AFA website. It stated that the desk was backordered until 6/18. On 6/17, I received an email from AFA that the desk was now going to be shipped on 8/17. I called AFA customer service that day and confirmed with the rep that this was accurate, as their website showed it was in stock. He stated that customers are emailed prior to the website being updated. I asked to cancel my order, as the delivery date was 2 months in the future. He stated that it would not be a problem, but that it would take a few business days for a refund. I then purchased the desk on another website that had it in stock. The next day (6/18), I received an email stating that the desk had shipped from AFA. I thought this may be an error. I talked to another rep on 6/21 to ask them if they would pay to have the desk shipped back d/t my prior conversations with AFA. They declined and offered to pay 1/2 of the restocking fee but not any return shipping.

i made a purchase from AFA Stores dated 07/15 i made several attempts to contact the cust serv to begin rtrn process because the item was damaged in several areas they spent days attempting to force me to keep the item I was offered all resolutions that did not include purchase refund . They wanted photos of the damage, I did that I called to c if they rcv'd the photos, I was told no, but I had proof that email was rcvd. They were still stalling so I had to cnct *** and allow them to get involved once *** cnctd they wanted to replace the item then they relented and said it could be returned to them, I was given an address to ship the item but once again I cLd afa cust serv and they said it was the wrong address. After *** involvement afa said i as the customer had to return the item at my expense because I involved ***, so again i felt like i was being punished, purchase price 242.00 to ship to them would be 125.00 so i would be out of almost 1/2 of my money. HELP

I ordered a L- shaped desk on 6/27. On 6/29 I received an email saying that the desk was on backorder until 8/5. I replied and asked if they had the same desk in Cherry. They wrote back and said they had it in Cherry, and attached a link. Admittedly I didn't click on the link because one would assume they were replacing the desk I wanted with another color. The desk showed up and it is the wrong desk. It is a small writing desk. I contacted the company, waited on hold for over 30 mins, and then spoke with the worst customer service rep ever. She told me it was all my fault and if I wanted to return the desk I would have to pay to ship it back and a re-stocking fee. That would cost more than the actual desk! I said that the rep should have informed me they didn't have the desk I wanted in stock, but had a different one in Cherry. This is unacceptable business. I myself own an online business and I would never handle a situation like this- I would like the desk returned by the company and my money back.

I ordered a couch on July 24. It was charged to my credit card the very next day. I was NOT informed the delivery was on backorder until August 24 - which is a full month after my order was placed. When I ordered, I was told it was in stock and would be delivered in August. I have since received a backorder notice 11 TIMES! I am now being told it will not be delivered until May 2, with no guarantee that they will actually do so. As of today, the same product is listed on their website for sale showing the Availability as IN STOCK! Here is the link: https://www.afastores.com/lane-furniture-handwoven-tigereye-3-pc-sectional-raf-sleeper-pwr.html?utm_source=google&utm_medium=cse&utm_term=57003P-62L-Handwoven-Tigereye_57003-7_57003-04QR. This means either they are falsely claiming it is in stock on their website, or they are withholding goods that I ALREADY PAID FOR! I have inquired with the company twice, in November and now in March, and was only told I was welcome to cancel my order, but they refused to discuss the shipping policies and "In Stock" status with me.

I ordered two pieces from AFA and had problems with both. 1. Dresser was delivered damaged, have been trying to resolve for two months and their team is slow to respond and now have gone silent on the issue. First course was to schedule a repair. Repair person said it would be more extensive. More extensive repair was approved and scheduled. Now repairman says it's not something he can repair, showed me additional damage to the piece that will cause long-term issues, he has notified AFA and I have not heard back despite repeated follow ups. I have emailed them over two dozen times to try and get this resolved and the lack of follow through on their part is staggering. I also had an issue with a box for a bed I ordered not being delivered. They were absolutely unresponsive on the issue despite multiple follow ups. I ended up contacting THEIR delivery service myself and had the problem solved with them in one day. It's unbelievable that now the responsibility lie with the customer to chase down answers to issues. Their claims department seems to be the issue...I have received spotty responses from a couple of folks but they were not solutions, they were "we've forwarded your issue to our Claims department and you should hear from them soon." I never hear back. Two months later, it is horrible that this hasn't been resolved.

I originally ordered furniture from AFA in January , It took 9 months for delivery of the first part of the order, and another 6 months for the reminder of the order. Almost immediately the recliners broke. The chairs broke in the armrest with a loud crack. After calling AFA many times, they sent a repairman who verified the damage, and they replaced both chairs approximately 2 months ago. Very soon the same issue happened to both of the new chairs. After many weeks of unanswered phone calls, they once again sent out a repairman who once again verified the damage. The couch is also experiencing the same issue. the repairman told us that this will happen again and again due to the construction of the furniture. Once again, after many calls, I was told by the manager *** that I would be able to get a credit and select something else from the store, AFA has since reneged on this and is telling me to go through a repair process. Yesterday I spent the entire day on the phone with this repair company and was unable to get through. I don't want this furniture repaired or replaced, I want my money back. This company has been very difficult to deal with and does not return phone calls. The furniture, despite being expensive, is not well made and does not fulfill the promise made in the advertising. The company has photos of the damage.

I ordered and received 2 expensive end tables from AFAstores.com a while ago. I received both on the same day. One was in okay condition, while the other one arrived with a lot of defects and damage. I contacted AFA Stores, and although there are long delays to responding, they responded they'd follow up with the manufacturer. I ended up receiving a call from a manufacturer representative. I explained the issues with the one end table. They sent me replacement parts, but they were actually worse than the ones they were replacing. I had kept AFA Stores updated to the manufacturer taking care of it directly through that process. Once I received the second defective products, I contacted both AFA Stores and the manufacturer. That was weeks ago, and I still am yet to receive a response or resolution. I have today emailed AFA Stores they can come pick up both end tables as the delays are ridiculous! This has been going on for months now, and no resolution, in addition to the defective items sitting in my garage in the way. I am requesting a FULL refund. AFA Stores failed to provide a replacement product without defects, in addition to promptly respond to this matter. I also have received no reply from Basset Mirror Company that is the manufacturer aftert multiple attempts. I will file a separate complaint against them, especially if this doesn't get resolved ASAP. I have been paying for a defective product I can't use! Only a FULL refund will be acceptable at this point.

I purchased a bar online from this company. it took a long time for it to arrive which they said was due to covid, when it arrived the bar was damaged. i immediately emailed AFA stores. it was hard to get them to respond to me! when they finally did they refused to send me a new bar and wanted to send someone to repair it. I waited again for a repair man to contact me and then for him to come. When he arrived he said he didn't have the tools to fix the bar nor did he think he could fix it if he did! he said he would let AFA stores know what he found and they would get back with me! i again waited! no contact back so i started emailing them again! They refused to send me a new bar and offered me a 25% refund! i refused that offer saying i didn't want a damaged bar for that amount! i said i wanted a new bar or 50% back! they then responded that they had decided to return 50% of my money and that they had issued the check! Again i waited! no check ever arrived! the only response i can get from them since has been that they will check into what happened! i am almost at a year since this bar was ordered! i have been very patient i feel and have had the worst experience buying something ever! i either want the 50% of my money back or a new bar! i would love to have this resolved and behind me! i don't know if it will help but the name of the person that was supposed to be checking what happened was ***. The model of bar was Picket House Furnishings - *** 68" Wooden Bar with Wine Storage - MDCD400BT.

Original transaction purchase 12/23 ATA has failed to perform the paid for ($100) white glove service that consists of unpacking the chair, installing the motor and putting the chair together, moving it to the designated room. Numerous phone calls to ATA (totally about 16 calls to date) asking when they are going to fulfill their paid-for ($100) agreement to unpack and install the chair and move it to the room. I am getting noplace with this company. They do not answer the phone, and when they finally do (waits of more than 45 minutes) there is no resolution except that a promise to call me back at a particular time with help, but the return call NEVER HAPPENS. I am totally ignored. I am nearly 80 years old and cannot perform this installation myself, the reason I paid them their required white glove charge of $100. I am currently, again, waiting on hold on the phone to ask again when someone will be here to perform the paid-for service. They have promised a number of times that someone would be here, but as time passes, nobody ever comes. This treatment is inexcusable and constitutes FRAUD. This company should be avoided at all measures, they do not fulfill their paid-for agreed services, they take the money and then ignore you totally. Again, numerous phone calls to them (again, I am currently on hold for the third time today --- they cut you off after 40 minutes or so pass). I do not know what to do next or how to resolve this awful treatment and to get them to do their paid-for service. PLEASE HELP ME !

I ordered a dining table and chairs that listed in stock on 02/21. On 02/25 I received an email from Sergio B that stated my order would SHIP in 3-4 business days and provided a tracking number with the shipper. On 02/28 the shipper listed the order as picked up and in transit. After a week I called because they had provided no updated information and my order was still on the loading dock and HAD NOT shipped. I reached out to Sergio and he said it was in transit. On 03/13 it was listed by the shipper as "received in transfer terminal". I called the shipper and the order was on the way to NJ from NC. On 03/19 the shipper listed my order as "intransit to delivery terminal". I, again, reached out to delivery terminal and they advised my order was in processing at delivery terminal and would check with loading dock supervisor. I never heard back. I called on 03/24 and was told my order would not arrive until the first week in April which got me quite incensed. I emailed Sergio explaining that this type of service(lack of) was not acceptable. He advised he reached out to the shipper and I'd be receiving my order by 03/27. Just received notice that the driver with the shipper is sick and they are rescheduling my order. To date, I have not received my order and they have been paid. They have offered nothing but apologies, no resolution to the delay, nor any offer of compensation of any kind. I just wanted my order, nothing more, nothing less. After checking reviews online, I discovered that this is customary with their company.

To Whom It May Concern, I had originally ordered two Lane recliner chairs from AFA Stores. The chairs were delivered on 08/27 and the transaction for $1,406.05 was completed. My chair was fine, but my wife's chair had several issues. We bought a Reflex Merlot Heat and Massage Wallsaver Recliner for $554.00, excluding tax. The problem was with the lever for raising the feet. We contacted the complaints manager, who sent a replacement rocker arm part. On 01/03/2022, a contractor attempted to fix the chair but reported that the replacement part was the wrong size and suggested sending a new chair. Despite assurances, a replacement chair was not delivered by 01/10/2022. We communicated our dissatisfaction in multiple emails, stating the chair was defective. Our main issue is with the chair's poor craftsmanship. Sincerely, [Name Redacted]

Bought king bed online, delivery team assembled and didnt align and mattress did not fit. Delivery team advised to keep bed and file claim. Filed claim May 4 and sent pictures as advised, they acknowledged the issue and on May 7 stated they requested photos from the trucking company and will advise which parts will be replaced. May 19 they asked if the drivers left the boxes, which they had not. May 22, they were still waiting to hear from brand. May 25 they asked for pictures of labels on side rails which were sent May 29. Never heard back, was able to finally contact someone on the phone June 14 and was advised that I ordered the wrong size bed. Advised that was the FIRST time anyone had stated that and the original issue remains that the bedframe does not align, why has no one up until now advised and I would have returned the bed but had followed the delivery team instructions. They advised they would only replace like for like, and send out replacement california king rails vs. regular king rails and that the cost of returning the bed (even though they have 30 day return policy as well as it did not align correctly and visibly noticeable) would be greater. Asked what else could be done, they emailed on June 15 that I could purchase new rails for $400 (cost of bed now is $800). I asked why i could not exchange the rails and only pay shipping and have not heard back since. I have never slept in the bed and it still sits in the room assembled but not used since the mattress doesnt fit and i just want to resolve the issue. The delivery team didnt even leave a paper receipt, I was told i had to take a picture of it and have that along with all other pictures of the assembled bed and issues as well as emails.

Order number with price $773.700. Lane Artemis Wine heat, massage, rocker, recliner [protected] was delivered without inspection or paperwork. Delivery personnel left it on the sidewalk; despite my request, they refused to bring it inside, citing no obligation to do so. The delivery terms stated in-house delivery, but they left it on the porch, blocking my entrance. After contacting customer service and a manager, I was told to wait days for resolution. Meanwhile, my son and his friend removed the chair from its box, which was damaged and improperly handled, contrary to the instructions. Upon assembly, the chair appeared nice, but the recliner handle malfunctioned, obstructed by something underneath. My email to the company resulted in a promise to send a technician. Weeks later, the technician diagnosed the need for new undercarriage parts, not just a handle replacement. Despite this, the company only sent a new handle, which did not address the underlying issue. After another week, the technician confirmed the problem was not the handle. Now, six months later, at 82 years old, I am still unable to enjoy my chair.