FlexSteel Industries
Reviews and Complaints

I purchased a Flexsteel sofa, chair, ottoman, and a power recliner from Filacheck in West Grove, PA. I immediately noticed that the right arm of the recliner had lumps under the fabric. It also had a piece of metal sticking out under the cushion that cut my finger. I called the store and was told a "Mr. Cash" would contact me to repair the recliner. Mr. Cash came out, cut the pointed metal and told me he would need to order new arm padding to get all the lumps out of the arm. It has now been almost a year and I have not heard back from Mr. Cash. I have called Filacheck's on multiple occasions and I have been told by the owner that he will "light a fire" under Mr. Cash.

Purchased clive flexsteel recliner sofa last may. I have had several issues with it

1 the motor broke- resolved by the store

2 the zipper failed on the cushion- i was able to reclose the zipper with a phone call but it should not have failed in the first place

3 the zipper failed again and when i went to close the zipper i found out that the fabric under the cushions on all the recliner areas are being destroyed by the reclining mechanisms.

I showed the pictures to the store

They are telling me that flexsteel will not honor the warranty because i have dogs

My couch and recliner I purchased from vail furniture in ripley wv has been work on twice the recliner had to be restuffed due to indented in the leather and the couch the seam was not all the way sewn and the stiching on the front of the couch is dropped down and 1 inch they came last Monday picked it up to repair with new leather and it has already dropped down and the material is rolled looking where it was stretched and the same recliner is grinding when you put it up! I'm am feed up with dealing with this very expensive living room set I'm am wanting a refund for poor quality of workmanship! I knw I have the right to return this living room suite under the consumer rights act 2015

HELP! We purchased both a Flexsteel Power Sofa & the Power Recliner back on September 5, 2020, and did not receive both items until October 29, 2020. We purchased these two items from Peerless Furniture & Leather Gallery in Fairview Heights, Illinois. We haven't needed to relocate the recliner to another part of the living room until today and when we moved it via furniture moving sliders we saw that the recliner had made large dented grooves in our new flooring! We had no choice but to put the recliner back where it was because we didn't want any further flooring damage. I called Peerless Furniture store today and spoke with Ann, who was not helpful at all! Ann's recommendation was to put a pad under the chair, which should help out with any additional indentations in our flooring --- what? Over the years we have had several recliners and were never told to put a pad under the recliner. We bought this expensive recliner & couch because it is supposed to be great quality and post-support -- I feel right now that that verbiage/commentary is either a very bad joke or false advertising! I have added pictures and from the pictures it just looks like black scuffed up flooring, but in all actuality each one of those black marks is a groove indented in our floor!

We purchased a 2014 Fleetwood bounder. The upholstery has literally disintegrated. It makes the RV look like trash even though we paid a ton of money for it. Very disappointed in the quality. We had a 2005 Fleetwood revolution and all of the upholstery is still perfect.

I have been many complaints about this. Something has to be done.

Please let me know how this can be resolved

I bought the chair 07/17/2018 on 09/20/2018 it no longer worked. Their tech said it had a bad switch and ordered on. 4 months later still did not have a switch. The customer service rep at the store where I bought the chair said he found one and sent it to me. It was a used switch that had the ears for the screw holes broken off. We replaced it. It worked for about a month. Call about a new switch and was told it was on order. In 07/2020 we moved from Missouri (where we bought the chair) to Alabama and still had no switch. Went to the local F/S store and talked to the manager there and she got on the phone to F/S service and ordered a new switch. It came about 2 weeks later and the tech installed it. About 6 months later the chair quit working again. The tech came out and diagnosed it again and this time it was the motor had quit so he ordered a new motor. September of 2021 the new motor came in and the following week the tech installed the new motor. 03/2022 the chair quit working again. The tech ordered new parts again and here it is 05/23/2022 and my chair is still not working. Never again will I buy or recommend F/S products. NEVER!

Bought a power reclining chair from rapids home furnishings in wisconsin rapids wi on 8/12/2020. The seat let loose about 6 months ago, called josh at the rapids furniture store, he said he could not get parts in for awhile due to covid. Ordered parts but did not look at the chair. He said he got parts in so I took the chair up there on a wedsnesday and he brought it back on friday. It seemed ok not great. About 2 weeks later it was worse than ever — seat is very hard and it feels like a board across the back of the seat. It cuts into the back edge of your butt. Very uncomfortable. I have contacted rapids home — nothing more thet can do. I contacted flexsteel — talked to pam kreig there. Nothing - she told me to contact serveco @ [protected]. I can't afford them — 35.00 dollars just to talk to them — then assessment of my chair — mileage — parts etc. I am suppose to have a liftetime limited warranty — internal structures-springs frames bases — seat cushions.

$1900.00 leather couch is sagging, cushions completely broken down. Leather is tearing and peeling. I purchased this "high quality" couch from a "high quality" store. WOODLEYS. Flexsteel customer service is useless. Don't waste your money on any of their products. They use inferior products but claim its of highest quality.

We bought a Flexsteel living room set. We are an older couple. We are very easy on our furniture. We bought two recliners and a love seat. We paid top dollar with the mindset you get what you pay for. (about 7k) Both recliners have had to be repaired. One recliner had a board to break that cost us over 500.00 to be repaired now this morning a have another spring to break that makes two on just this one chair. Dear friends do not waste your money on a Flexsteel set they or worthless!

about two/three years ago we purchased two electric power recliners from westwood furniture. we expected better treatment than the staff member (?) i spoke with recently Judy, was able to offer. the store is within 3-4 mi. from our home in yuma, az.. they said it would cost in the neighborhood of $150 to get it fixed. we had one fixed we have in fresno, ca. and were charged nothing for it, true to the words, 'lifetime warranty', which had a lot to do with helping us decide to buy these particular chairs. we have been very proudly satisfied them them by the way and have expressed this to many friends and family.

is it possible someone at your level/dept. could help with this.. since i don't know how much the repairman would charge, maybe $50 or more, i would be prepared to pay a total of $100 of the cost to have it fixed.

sincerely,

Raul 'Ray' Cortez

phone number--559.227.2339 home address: 3679 s. papago dr. , yuma, az.

The springs on our loveseat seem to have lost their ability to support and we have been using throw pillows to sit on. Where do we go to get the springs replaced? It states on the website the springs have a lifetime warranty, so we need to know where to go to get them replaced. We purchased this in 2016 and have just been "living with it" for about 3 + years and now would really like to get it fixed. Does Flexsteel do the warranty work, or do we need to go to the furniture store where we purchased it?

We purchase from turks store. The sofa and recliner I'd covered with a faux leather. We only have had this set for a little over 2 months, already the fabric which covers it is breaking down. It looks like something which is years older than what it is. Why would you cover furniture with some cheap fabric? We would like to get our money back on the crap that you sent to the store as our order! I've written to this complaint website and no one has answered us back with any solution as of yet. Our name Thomas and patricia cermak [protected] home ph. Store ph nu.[protected] our address 687 stone mill ct. Bourbonnais, Illinois

I have never been so disapointed in a furniture purchase We spent $3200 on two pieces. A sofa and loveseat supposedly leather. Within 3 months the "leather" was pealing off between the sofa seats even though I was keeping it covered. I called the furniture store and they gave me a number to call for repairs. Nice lady named Lynn came out and said there was nothing they could do because the vinyl was peeling because the oils from peoples legs were getting on it! Really! I explained that i kept it covered and where its peeling was between the cushions where people don't sit! She suggested i go buy a vinyl repair kit.

I will never ever buy flexteel again!

The leather is completely wearing through.. it has worn off.. also the padding in seats are collapsing and losing ability to support you. The power mechanism is growning and sounds like loveseat is 20 years old, instead of just 2 years old. I have contracted my retailer, who has told me that it could take up to six months to help resolve, some of these problems. But it seems like nobody gives a dam. I spent good money for this loveseat, and have never experienced a situation like this before. The company i bought this loveseat from has tried to help, but they say its up to flexsteel, to fix problem..MY name Hal Ledrew [protected] . bullhead city az.. concerning photos, they have been given to MattressLand & furniture. I paid 2500.00 for this piece of furniture, , please refund my money..

The glider mechanism broke in June 2020 and I requested a new one as per the warranty . I still as of May 2021, have not received an replacement. Sent an email to the company and called. They told me due to Covid things were backed up. I do not think that it should take this long and after all if you were about customers satisfaction, you could have taken one from another recliner by this time. I will make sure as many people as possible know about your lack of upholding your warranty. Covid or not it has been too long and I have not been able to use my recliner since June 2020.

Dennis Jungman
[protected]@comcast.net

After only 7 months of use, the upholstery on my sofa and recliners is wearing to such a degree that it looks tens of years old. Upon contacting Flexsteel, the two said they won't address my complaint because then they would have to do the same for everyone. What? They have THAT many complaints? I contacted the Indiana Furniture Store where I purchased over $25, 000. of furniture, including other Flexsteel products, they came out, took photos and I was told to SHAVE my upholstery! Yep, 70 years old and I have to SHAVE my saggy, pilling Flexsteel upholstery, that isn't even a year old. Just one old lady and substandard furniture that never saw a foot, pet or child. The furniture company said Flexsteel never makes good On any consumer complaints. They must feel really proud.

Ordered Flexsteel sofa & matching chair in March of 2018, and had it delivered in late April (which was delayed because the USB ports in the ends of each of the recliners was defective and needed to be replaced) and moved to our lake house in northern Missouri, where we reside for 5 months each summer. Last summer, only our second summer with this furniture, I noticed the leather coloring is flaking off. I contacted Nebraska Furniture Store in the Colony, TX, where we purchased it. They told me that my one year warranty on upholstery had expired, therefore, there was nothing they could do. I reached out to Flexsteel and they referred me back to NFM. I sent photos showing the failing leather, and NFM said they could send me more fabric (?). They sent coverings for the ends of the sofa, but nothing for the middle section. This sofa sits with the back facing the kitchen, so a cover would look terrible from both sides.
NFM noticed a hair on the sofa photo, and said that the dog hair must be why the leather was failing. Dogs are supposedly 10x more oily than humans, so they cause leather to lose it's coloring? We have had cheaper and not near as supposedly good quality leather furniture that has sustained their looks & quality after 15 years with 2 dogs on them daily, not one dog seasonally.
Well, summer number 3 is here. The furniture is horrible, and embarrassingly shabby looking. The end I sit on looks just as terrible as the end the dog lays on.
Not happy with furniture, and as it is an unusual shade of brown, both sofa and chair will need to be replaced. We are retired persons, who take good care of our possessions, and do not have extra funds to warrant purchasing a new sofa and chair every two years.
I would like a full refund so I might find other furniture to replace this defective outfit. We paid 1186.45 for the sofa and 819.06 for the chair, plus tax.

The springs in a coushion in my love seat is sagging and the handle on the foot rest on my sofa broke off. The funiture company sent an adjuster out one time when I complained about the coushion sagging A repairman came out and put more stuffing in the coushion. When we sat on it, it was sagging again. The handle on my sofa lift just broke off when I tried to put my foot rest up. It has always been hard to pull.

I have a 2014 Fleetwood Bounder, four years old. The Flexsteel ultra leather starting flaking off after 2 years of light use. I even keep them covered and the shades down so it can't be from the sun. I read this is a known problem and Flexsteel nor Fleetwood RV will do anything about it.
Can not believe they can't stand behind their product.
We should get a class action suit.
Paid big bucks for this RV now it looks like crap.