Agero
Reviews and Complaints

Aloha, I have emailed AGERO support multiple times as well as provided documentation and still no answer. It has been almost 2 months since they were aware of the issues. Re: Inquiry [PAG Ticket #***] Contact photo From Agero Support Date Today 05:42 Message Body Hello ***, Good day! Thank you for reaching out to us. We would like to inform you that we do not have an update from our Senior Billing Team with regards to your concern yet. I did reach out to them again to have this checked and processed. We will notify you as soon as possible once we get an update form our Senior Billing Team. We are hoping for your understanding and we do appreciate your patience to this matter. Thank you and have a good one! "In order for me to see your response, please reply directly to this email. DO NOT create a new email." Best, *** Provider Advocate Group Agero, Inc. ***, *** o: *** On Mon, Mar 1, 2021 at 7:30 PM, wrote: WARNING: This is an EXTERNAL email. Use caution replying or clicking links / attachments. Aloha ***, Can you please tell me the status of re-issuing payment to us? It has been well over a month and still no response or payment issued. This is very frustrating and time consuming. ***, ***. ***, *** (P)*** (F)*** On [protected]:14, Agero Support wrote: Hi ***, Thank you for your response we will review the details you have sent us and be back to you with updates as soon as possible. "In order for me to see your response, please reply directly to this email. DO NOT create a new email." Kind regards, *** Provider Advocate Group Agero Inc. ***, *** Phone: *** opt. 4 On Thu, Feb 11, 2021 at 1:13 PM, wrote: WARNING: This is an EXTERNAL email. Use caution replying or clicking links / attachments. Aloha ***, Please see attached documents that prove the card was charged, then refunded. It also show that my credit card merchant does not settle the batch that includes $713.61 and also my bank statement verifies of the settled batch amount that went to my bank. The correct company that the card needs to be charged at is *** and not ***. Thank you for your time and patience. ***, ***. ***, *** (P)*** (F)*** On [protected]:49, Agero Support wrote: Hi ***, Good day! We are reaching out regarding your concern about payment for job ID. We have reviewed out records and don't see any refund made. To further assist you furhter may we ask you to send us proof from the bank and or credit card company showing all authorizations and reference #s for such refund transaction. If you have furhter questions and concerns please feel free to reach out. "In order for me to see your response, please reply directly to this email. DO NOT create a new email." Kind regards, *** Provider Advocate Group Agero Inc. ***, *** Phone: *** opt. 4 On Fri, Feb 5, 2021 at 1:31 PM, wrote: WARNING: This is an EXTERNAL email. Use caution replying or clicking links / attachments. Aloha, I wanted to follow up to check on the status of receiving payment for towing services completed. Some time has passed since we notified of my mistake and I wanted to make sure that I keep on this before too much time passes and Agero denies or declines payment. I would like to please ask if my invoice can get escalated to a manager so this can be resolved ASAP. Please let me know at your convenience. ***, ***. ***, *** (P)*** (F)*** On [protected]:02, Agero Support wrote: Hello, We appreciate your patience, and apologize for the delay in the response. As of now, we are still waiting for an update from our upper management about your refund request. Rest assured, once we get an update from them, we will surely reach out to let you know. Should you have more questions, please feel free to ask. "In order for me to see your response, please reply directly to this email. DO NOT create a new email." Best, *** Provider Advocate Group Agero, Inc. ***, *** o: *** On Thu, Jan 28, 2021 at 7:11 PM, wrote: WARNING: This is an EXTERNAL email. Use caution replying or clicking links / attachments. Aloha, Just wanted to follow up since its been a couple of days. Please let me know the status when you have a chance. ***, ***. ***, *** (P)*** (F)*** On [protected]:40, Agero Support wrote: Hi, Thank you for your patience as well. No worries, our upper management is looking in to this and well just wait for their updates. We will keep you posted on this. Should you have more questions? Please feel free to reach us. Have a good one! "In order for me to see your response, please reply directly to this email. DO NOT create a new email." Best, *** Provider Advocate Group Agero, Inc. ***, *** o: *** On Sat, Jan 23, 2021 at 2:58 PM, wrote: WARNING: This is an EXTERNAL email. Use caution replying or clicking links / attachments. Aloha ***, Thank you so much for the follow up. I was unaware that upper management was being notified. I appreciate your time and patience with working with me. ***, ***. ***, *** (P)*** (F)*** On [protected]:10, *** from Agero wrote: Hi, This is to confirm that we have received your supporting documents regarding the payment for JOB ID. We have already informed the upper management regarding this matter and still awaiting for updates. I'll make a follow up on this together with the documents you've submitted. Rest assured we will keep you posted on this. Thank you. "In order for me to see your response, please reply directly to this email. DO NOT create a new email." Best, *** Provider Advocate Group Agero, Inc. ***, *** o: *** Confidentiality Note: This e-mail message and any attachments may contain confidential or privileged information. If you are not the intended recipient, please notify me immediately by replying to this message and destroy all copies of this message and any attachments. Thank you. Confidentiality Note: This e-mail message and any attachments may contain confidential or privileged information. If you are not the intended recipient, please notify me immediately by replying to this message and destroy all copies of this message and any attachments. Thank you. Confidentiality Note: This e-mail message and any attachments may contain confidential or privileged information. If you are not the intended recipient, please notify me immediately by replying to this message and destroy all copies of this message and any attachments. Thank you. Confidentiality Note: This e-mail message and any attachments may contain confidential or privileged information. If you are not the intended recipient, please notify me immediately by replying to this message and destroy all copies of this message and any attachments. Thank you. Confidentiality Note: This e-mail message and any attachments may contain confidential or privileged information. If you are not the intended recipient, please notify me immediately by replying to this message and destroy all copies of this message and any attachments. Thank you. PO#*** HO - Credit Card payment *** Contact photo To Agero Provider Advocate Group Date [protected]:57 Attachments AGERO po *** HO TB ***.pdf (~357 KB) Show options Message Body Aloha, My name is *** and I am the manager at *** and I messed up on a credit card. I charged the credit card to another business of ours and when I realized it I quickly VOIDED the charges. I then tried to charge the card again on the correct terminal but it got declined since I already ran the card. I apologize for this mess up and would like to kindly ask for another card to be rung up on the correct terminal. Attached you will see the receipts of the charges and of the refund. Please advise if this can be re-issued. Thank you for your time.

Our Company towed a vehicle for Agero October 18, 2022. This tow had a secondary location, and we were told to submit an invoice to be paid. I have called more than 10 times since this date, and I get told the same thing each time (they will submit it to the right department). You can't speak to anyone in the United States. I've tried sending emails also with no luck. The claim number is [protected].