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Through State Farm, Agero scheduled two tows of my wrecked Chevy 1500. The first tow was on May 26, 2023 and the second was on approximately June 6. During one of those tows (I believe the first) nearly $3,000 in damage was done to my vehicle.
On my behalf, State Farm made several attempts starting in June to resolve this on by behalf, but they could not get any sort of response from Agero. I personally filed a damage claim with Agero towards the end of August and was promised I would hear back from Mark in the liability department with a resolution within 1-5 days. I various pieces of information that were requested, along with a couple of "before" pictures to help expedite the process. As of September 15 I have heard nothing. After initially waiting for 6-7 days I began calling Agero every 2-3 days hoping for update, but the only option I'm given is for the agent to submit a request for Mark to contact me, which I'm told should take 24-72 hours. However, those calls never come. So I call back, have the same request submitted on my behalf, and the same request is then ignored once again. This process has played out several times. The agents insist Mark is the only one able to speak about my claim, and yet Mark doesn't respond to the Agero agents who try to get in touch with him while I'm on the phone and he doesn't respond to any of the messages he's been sent asking him to contact me. I am apparently not allowed to speak to Mark's supervisor, anyone else in the liability department, any supervisor in any other department, or anybody at all other than Mark, who refused to contact me. So my option is to simply wait on phone calls that never come.
I'm frustrated about the damage that was caused by the towing company. Accidents happen, but the extent of the damage (on multiple body panels) tells me that my vehicle was treated with gross negligence. That being said, a quick and easy resolution from Agero would have lessened by frustration considerably. To have my efforts to resolve this drag on for three months (or more?), and to be unable to get my case manager to even speak to me in spite of numerous calls and messages is inexplicable.
Some photos are included below, but I'm unable to attach the highest quality photos due to the limitation on the size of uploaded files.
Desired outcome: For Agero to cover the cost to repair my vehicle. For Mark, or someone with the authority to resolve this, to contact me so this can be resolved without further delay.
