Air India
Reviews and Complaints

I am writing this complaint as a responsible minor of the society. I had missed my flight to Delhi on the 9th of August, 2016 from Dehradun to Delhi. Since, I had to come from Mussoorie, I got late in getting in my Jet Airways Flight.

On the airport I learnt that the next flight to Delhi was by Air India. So, thinking that it would be the best option at that moment, I booked a ticket of the 7:00 pm flight to Delhi from Dehradun.

To my horror, I realised today that the person in charge of the ticket counter of Air India at the Dehradun Airport (Jolly Grant Airport) had asked for Rs. 10, 500 for one way ticket from Dehradun to Delhi. The ticket was supposed to be for Rs. 2000 as per the "BLACK" ticket that was given to me. And therefore I believe that balance of the amount I paid was kept by him for his personal benefit.

And I would surely mention that initially he did ask for Rs. 15, 000 and then came down to Rs. 10, 500 later. On talking to my parents after reaching Delhi I realised that the person in charge of the ticket counter in Dehradun on 9th August, 2016 at around 6:30 pm had asked me for 5 times the actual amount of money.

I would like the person concerned to please look into this matter and take necessary action against this person.

The desirable solution would be refund.

My name is arkajyoti debata (frequent flier no. [protected]).
I made a booking for my parents on 31st july 2016 (6.30 pm est) , for which the transaction reference no. is ig0clcalo9 for 170853 inr.
The amount has been deducted from my bank account, but I did not get any confirmation number or ticket yet.
Regarding this concern, I spoke to the mumbai customer care on tool free (person name : - brijesh tiwari, floor superviser, mumbai) , this guy agreed that, it was due to your (airindia) system problem and asked me to communicate with ecommerce team.
Since you guys have hold my money without generating the ticket for which I am in big trouble now. it is your internal problem/mistake.
I request you to generate the ticket for the same transaction asap or in case of refund, make it immediately (monday, 1st august) without holding it for 14 days.
The customer support guys do not really help, rather harass the customer by dodging and making them beat arround the bush.

It is totally unacceptable and pathetic that the customer pay the price for your mistake.

I would appreciate, if you can generate the ticket for me.

Dear Sir
This is to bring to your kind notice that I had travelled on Air India from Delhi on 18 July 2016 via flight no. AI156. On arrival at Goa Airport my baggage was missing because of negligence of AIR INDIA staff (counter number F6) who mistagged my luggage. So on my arrival to Goa Airport on 18 July 2016, I filed a complaint at Air India office, Goa.
When I called at Air India office they told me that the baggage was found in Delhi and was then dispatched to Goa the following day which was further then dispatched to me at 1100 hrs on 19 July 2016 from Goa Airport, but it reached to the Hotel Neelam Grand, Calangute( Where i was staying) at 1350 hrs.
On opening the bag, I found that some of my items were missing namely JBL speakers (red in color) worth Rs 3000/-, a grey colored cloth kit containing clothing items, makeup worth Rs 15000/- and Rs 3000/-
cash. The bag itself was in a poor, rugged condition. It is because of their negligence and unprofessional attitude that I had to bear this loss.
I have heard a lot of stories about baggage handlers stealing stuff but I never knew that I would be a victim.
I had already registered a complaint for the same on [protected] and I even sent an email regarding the same to goi.[protected]@airindia.in, but there has been no response yet.
On my arrival back to Delhi Airport on 23 July 2016 on flight AI155, I again filed a complaint with Air India authorities and sent an email to del.[protected]@airindia.in but haven't received any response from them yet.
It was the unprofessional attitude and sheer negligence on part of the Air India staff that I had to bear this loss .Being a govt employee the only mistake I made was to trust Air India and book a flight with them.
This has completely ruined my trip and has given me unnecessary mental agony for which I would like to claim Rs 10, 000 and therefore a total compensation amount of Rs 31, 000/- from Air India.
I request you to kindly look into this matter urgently.
Looking forward for a quick response.
Regards,

(Dr) Abhinav Singh Parihar
Mobile [protected]

my daughter is travelling to india as an 'unaccompanied minor' and the important reason we booked airindia is because of the direct flight service to and from Ahmedabad. We booked the ticket in April'16 and when i called on 18th July to submit the form I was told her return leg flight on 25th aug will not be a direct flight, apparently this schedule change happened way back on 13th june. I am appalled by this news as no one bothered to inform us and now it is too late for us to make travel amendments.
This is going to cause us a lot of stress and put my daughter to discomfort.
We booked her travel on the surety that it is a direct service as mentioned on the eticket.

We are very unhappy with the pathetic service from your company.

I, Meeta Kalia travelled from Delhi to Dhaka on 15 May 2016. I had separate tickets of Delhi-Kolkata (AI 20 - PNR JRYVW) and a connecting flight from Kolkata-Dhaka (AI 230 - PNR YF7YJ) on the same day with a three-hour gap between them. The first flight from Delhi was delayed by 3 hours that day and hence during the check in at Delhi, Air India allowed ‘through check in’. MY check in baggage was 23 kg. This was ok for domestic flight but was excess by 3 kg for the KOL-DAC sector. I was asked to pay the excess baggage tariff and was charged INR 4215 + 245 = 4460, for the KOL-DAC portion of the journey vide Electronic Miscellaneous Document Receipt no. [protected] dated 15 May 2016, issued at T3 IGIA. Copy is with me. My appeals for review of the tariff were unsuccessful.

Subsequent check of Air India’s excess baggage tariff rates on the company website showed tariffs for all other sectors but no information exists for the KOL-DAC sector. For example, the EBT for KOL-KTM (Kathmandu) sector is INR 204 per kg. Also, discussions with many other Indians living or working in Dhaka indicates that the passenger was grossly overcharged. On 03 July 2016, a friend traveled by AI on the KOL-DAC sector and he paid for 5 kg excess baggage. His paid voucher for INR 105/- per kg no [protected] dated 03 Jul 2016 issued at KOL airport is also with me. This amply justifies my grievance. I have been cheated and harassed and hence demand refund and compensation.

Dear Air India,
To repeat again I am a frequent flyer with Air India. My FF no. [protected]. Earlier I sent three emails to you, but no response. If you are not the right person, please direct me and my emails to the right person to whom I can talk / write.

Further to my below email dated 8th and 11th June, 2016, I would like to update you the status:

In continuation of my below email (dt. 08/06/2016 6:50 pm GMT+05:30), (item 1) highlighted in RED font. I travelled by Air India 976 from Kuwait to Chennai on 09/06/2016. My seat no. was 11A. Bhutiya deliberately gave me 11A seat because it doesn’t have reclining facility.
Prior to the day oy of my travel, Ms. Suja from Kuwait City office informed me that there is circular by Air India to charge additional KD 7/- for the front row seat. To verify the information, prior to returning from Chennai to Kuwait, I visited AI/Chennai City Office and I came to know that there is no such circular to charge extra for the front row seat. In fact Chennai City office people gave me front seat (1A) at no extra cost. Please note that Ms. Suja from Kuwait City Office staff gave me the wrong and misleading information.

Further, my luggage was 37kg and AI Kuwait Airport counter staff charged me KD12/- extra towards excess baggage. While I was informed by Kuwait City office earlier, that as a FF, I am eligible for 40Kg luggage in Kuwait-Chennai sector. Despite my request at the counter neither Mr. Bhutiya, nor the check-in counter staffs were ready to listen me. I paid the excess baggage charges KD 12/- before collecting my boarding pass.

One more comedy at Chennai Airport: I returned from Chennai on 20/06/2016 by AI975. The boarding call came at 17.15 hours. When all the passengers fall in queue at the gate to board the aircraft, another announcement came to inform us that the flight will be delayed by 25 min, but in fact the flight was delayed by more than 60 minutes to accommodate the crew from other AI flight.

If this is the interest you are showing on fare paying passengers, how can you expect us to fly by Air India. I lost hope with Air India. Soon I may leave from FF program and discourage my friends and colleague Indians against flying by Air India. If this is the attitude of Air India, I am just thinking, why should I not publicize the incident/information to the broader world through Indian In Kuwait (WWW.Indiansinkuwait.com) website, which is open to all and widely referred in Kuwait and all over the world. There by I can make aware of the other fare paying international passengers, to get better facilities in other airlines for the same fare. Do you have anything to say?

Regards
Ganeshan Swaminathan
FF133166795

From: Ganesan Swaminathan
Sent: Saturday, June 11, 2016 4:22 PM
To: [protected]@airindia.in
Subject: Re: Frustrated fare paying passenger travel experience on 9th June 2016,

Are you the right recipient of this email? If not who? Can you please forward this to the right person marking a copy TO ME . I don't mind to talk to them. My India mobile is [protected].
Waiting for some good thing to happen. Regards
GANESHAN SWAMINATHAN

Sent from my Samsung device

-------- Original message --------
From: Ganesan Swaminathan
Date: 11/06/2016 6:45 pm (GMT+05:30)
To: [protected]@airindia.in
Subject: Re: Frustrated fare paying passenger travel experience on 9th June 2016,
Hello Air India
Further to my below email, i traveled in AI 976 from Kuwait to Chennai on 09th June 2016.my seat was 11A. Despite my request with AI city office Kuwait and at the check in counter for front seat. your staffs never gave me in the front row. I was at the check-in counter 3 hours before. After the boarding was complete, I noticed the entire row was vacant except one seat. One senior air hostess lady response was also indifferent. Again and again Air India proves their poor response. I noticed none of them owning their job except the pilot Sri Reddy. The landing and the take off were good. I am closely monitoring your airline performance. How much time will take me to publish in Kuwait forum. True I am telling. The team needs motivation and commitment. Link their performance with productivity and their contribution and commitment on the job. Currently is very sad state of affairs. Currently I am in India and by next week I am returning to Kuwait. I will update you the status. It is high time to remove Bhuttiya and the like people.
Rest in my next email.
Ganeshan Swaminathan
FF133166795

Sent from my Samsung device

-------- Original message --------
From: Ganesan Swaminathan
Date: 08/06/2016 6:50 pm (GMT+05:30)
To: [protected]@airindia.in
Subject: Frustrated fare paying passenger,
Dear Air India,
Your AI website - Feedback section is not working. This happened when I opened AI website to report about the poor services I had from Air India Kuwait. When I decided to send my comments about the airport manager Mr. Bhuttiya and I entered the details in the online feedback form, it did not get through. The following message I got.

Once again AI proved hopeless. The following are summary of my bitter experiences with AI.
1. AI Kuwait Airport Manager Mr. Bhuttiya reply to fare paying passengers is very poor. No courteous approach. Why should you schedule such person at this retiring age. Get someone you and dynamic. Couple of years ago one Mr. Kannan AI/KWT Airport Manager from Mangalore was there. He was very polite, courteous and really serving AI passengers. It became a bygone era for such people. Generally Indians outside India are good, but in case of AI staffs, they are no different than any other Indian in India.
2. I am a frequent flyer (AI133166795) and when I asked for a front row seat in A320 aircraft (Kuwait to Chennai) AI/Kwt City were asking extra money. I don’t know why? They said that AI issued a circular to charge additional 7KD extra for front row seat (item 1) . Is the front row earmarked for AI staff and their families only? How many times the front row went light or un occupied. Make a statistical analysis. You will come to know that Most of the time the front seat were allocated to air India free pass holders or AI staffs on duty or their families.
3. Inside the aircraft, the blanket provided by AI seems never washed. Many time I got them stinking, stained, ladies hair, shoe imprints, etc. I have photographs.
4. The food quality is poor. Instead of Olives in the vegetable salad, you keep black grapes.
5. My brand new suitcase was damaged while traveling AI (Chennai –Kuwait). I know it is IAAI, but no effort from AI.
6. No need to elaborate about the cabin crew. It is one among the worst brand you ever willing to see.
7. Being a frequent flyer, AI never provides any additional facilities to me.
8. To register FF program, the website was so difficult, many times it crashed and I became fed-up.

Again and again Air India staffs in AI offices proves to be a useless, came to spoil the name of Indian. I really don’t know when are you going to improve. Each day you are making huge loss and sucking the money of all Indians.
I don’t know when will we become true international?
I know that AI will not reply, but still I felt it is my responsibility to highlight the problems.

God save Air India and India.

Frustrated fare paying passenger,
Ganeshan Swaminathan

Server Error in '/CustomerService' Application.
________________________________________
Validation of viewstate MAC failed. If this application is hosted by a Web Farm or cluster, ensure that configuration specifies the same validationKey and validation algorithm. AutoGenerate cannot be used in a cluster.

http://go.microsoft.com/fwlink/?LinkID=314055
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: Validation of viewstate MAC failed. If this application is hosted by a Web Farm or cluster, ensure that configuration specifies the same validationKey and validation algorithm. AutoGenerate cannot be used in a cluster.

http://go.microsoft.com/fwlink/?LinkID=314055

Source Error:
The source code that generated this unhandled exception can only be shown when compiled in debug mode. To enable this, please follow one of the below steps, then request the URL:

1. Add a "Debug=true" directive at the top of the file that generated the error. Example:

or:

2) Add the following section to the configuration file of your application:

Note that this second technique will cause all files within a given application to be compiled in debug mode. The first technique will cause only that particular file to be compiled in debug mode.

Important: Running applications in debug mode does incur a memory/performance overhead. You should make sure that an application has debugging disabled before deploying into production scenario.

Stack Trace:

[ViewStateException: Invalid viewstate.
Client IP: 172.21.9.37

When I booked the ticket, I booked it in such a way that my united mileage plus number can be added since air india is a star alliance member. After my trip I was waiting to see that air india would transfer those miles to my united miles or how it works, I am not sure. I did not see it reflect it in my united miles accounts. So, I sent an email to air india flying returns email address where the mileage credit needs to be addressed and I did not hear back from them at all. I included my flight details, my booking confirmation number as well as my ticket number. No response.

So, I called air india, and I was told that I need to get in touch with united airlines mileage plus to get this sorted out. I emailed united and I got a response from united immediately saying that since you are our premier customer we will ensure that the miles are added within 15 days.

It has been more than one week, and I never got a response from air india. I hate to say that my own birth country airline sucks. It is so tragic that the customer service and mentality of people are bad.

I have travelled on ai 983 on 23/6. flight service by crew was below standard in the eye of frequnt traveler like me. They are unfreindly consider that only labourers travel on middle east sector flights and treat all including executives as labourers. Their communication skills are not below par, they mis on routine cabin crew duties as well. I think since ai is govt owned so they entitled to consider themselves with sarkari attitude.I think management should send them on ek/jw flights to middle east so to they learn how to treat customer / for me, after that expreince, ai will not be first choice untill...!

Dear Sir/Madam,
I Dhanunjaya Goud travelled by AI 840 from Vijayawada to Hyderabad today (18th June 2016 at 17:45). After collecting my baggage at Hyderabad, I have noticed that without lock. I was really surprised and disappointed about that costliest lock lost. I approached to Air India ticketing counter (met your employee, Mr. Ramesh) to raise this issue. he suggested to submit a complaint on this. Please take an immediate action on this.

Looking forward to your prompt response and support on this.

Regards,
Dhanunjaya Goud

On 23 May 2016 my flight from Delhi to Milan, AI-137, was delayed with 8 hours, and no good information was given.
We had to stay on the airport all the time waiting for information, wich never came. At some point we even had to stay inside the plane waiting for 3 hours.
My problem is that this takes away all the fun of traveling and trust of Air India, and most important the delayed caused my loosing one day of work, because I was landing to late in Milan
The law says more than 3 hours delayed, you have the right to get your ticket money back

Hi,

I would like to share that I have booked air ticket for Ranchi to Pune on 18th May 2016 and reached airport 40 minutes before departure time I requested many times more than hundred times. I requested to Air India Manager as well. This is the first time very bad experience with Air India that 40 minutes left but not allowed for boarding pass. Even they given me some agent number to book another ticket for some other Air ticket like indigo. Go Air. I like my amount of Air ticket. Please help me.

As per directions of Air India, I proceeded to update my KYC details against my existing membership ([protected]). Since I did not have an account registered on the site, I proceeded to create an account, only to realise at the end, that a new membership number ([protected])had been generated in my name. I immediately called the Air India call centre and was instructed to send an email to flying-returns.[protected]@iclployalty.com requesting the cancelation of the new account ([protected]). This email was sent on the same day, i.e. [protected]. There was no response to this email until 2-5-2016 due to which I called the call centre for the second time and was instructed to resend the request for cancellation to call.[protected]@airindia.in. Another email was sent on the same day. Again on receiving no response, I called the call centre for the THIRD time on 9-5-2016. I was told that the matter would be communicated to the management immediately and I asked to be copied on the same email, which was not done. I have to date not received any response from Air india. The issue remains unresolved and I am unable to update my existing membership to avail of the miles benefits. I stand to lose over 25, 000 miles if this issue is not addressed immediately.

The account number [protected] needs to be cancelled on priority so that I can meet the KYC requirements

Air India has unreasonably 4 times rejected my KYC documents (flying returns membership No. [protected]) resulting in my being unable to use my frequent flyer mileage points. Aadhar copy, though prescribed in their list of documents, is being rejected for no rhyme or reason. Later, I additionally uploaded my driving licence copy (as advised by their call centre) but still they are not accepting citing some mismatch that does not actually exist. I have sent at least 7 e mails to their designated e mail address: flying-returns.[protected]@iclployalty.com (during last month). Their call centre at [protected] was approached twice but was of no help.

Air India — Wheel Chair and infants bassinet

1 Review
Ha harpreet02 on Apr 29, 2016
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Mark as Resolved
My mother was travelling today from Delhi to JFK, NY. We requested for wheel chair for her as she is a patient suffered from cancer and is diabetic. She is travelling with my 10 months old daughter. But on check in counter they never gave her wheel chair and they are saying its not on the system.

We called 2 months ago and I got it confirmed and yesterday also i called to get it confirmed that if wheel chair is there with my mother ticket. Customer service mentioned "yes". But when I called today that my mother is waiting for hours in the airport for wheelchair they are saying we made request but its not confirmed.

What is this going on if something happened to my mother what will happen. Only 10 mins left to board the flight and I asked customer service if they can atleast get the wheel chair confirmed at JFK airport. They are saying passenger her to speak to air india officials and file a complaint at airport. Where my mother will go now to speak and knock the officials door with and an infant and luggage.

I am in really a bad situation that cannot help my mother who is suffering a lot because of Air India negligent system.

And would to tell you that this how you represent India with AirIndia airlines.

Earlier when I was travelling given a seat so that I can have a bassinet for a baby. But it was broken that it could not be attached/hanged to the wall across and air hostess kept bassinet on the floor and advised me to put my daughter in the bassinet which was lying on the floor. I did not liked that idea as the seat was too close to restroom.

Flight is awful and no respect for Sr. Citizens and minors also.

Etk:0989365698936c4 flight ai 111 19/04/2016. delhi to london. seat 21h
The folding table had one hinge loose making it slope to left. somehow I managed to finish the meal by holding on to the tray. after the meal as coffee was poured into a cup it slipped into my lap causing severe burns to area around my lap and to my left arm. what followed this accident was even more distressing. there was total lack of concern shown by the staff on duty to the whole situation. they had no idea as to how to deal with burns or to give first aid. a member of staff handed me some paper tissues to wipe the coffee and walked off. I had to wait to go the toilet to remove my clothing. the burns were causing me lot of pain. no one bothered to find out how badly I was burnt and why did it happen. only on asking a member of staff I was handed three small towels soaked in cold water. she did not ask me where and how I was going to use them. obviously I could not use them without help and privacy. she gave me a small tube of cream from her personal belongings to apply on my arm. she said she had told the manager who would come and see me. it was after a long while that the manager showed up. he did not seem at all concerned as to why accident occurred. his words were well have you not been given cream for burns by a member of staff. I asked him why he was not concerned as to what had happened and why no first aid was given. I showed him the faulty table which caused the accident in the first place. only after insisting that I needed something for the pain the staff members on duty asked for a doctor on board to see to my burns. however the kind lady doctor found that first aid box was inadequately stocked. things she needed were not there. she did her best with what she could get from the first aid box. I did ask for the copy of the accident report but I was not given one. I was assured that the case had been recorded in the accident book. I have since seen my gp who assured me that burns were not too severe but scars will remain. I found the whole experience very traumatic only made worse by lack of care shown by the staff.

The worst ever experience on flying international by our so called best Indian airlines Air India!
On 8 April 2016, I traveled with my 3 yr daughter from New Delhi to Vienna by Air India and then to Copenhagen by Austrian airlines. To start with, the air India staff at new Delhi airport asked me for 50 euros for extra baggage and send me to cashier counter and finally end up charging 105 USD for around 8 kg extra weight (though didn’t find the logic of the fees charged, because they weren’t ready to explain).The lady at cash counter was absolutely rude. The whole process took around 2 hrs which is totally unacceptable considering travelling with kid.
On the flight experience, my daughter puked everything out so I called up the air-hostess multiple times (7-8 times) but no body responded.
Finally, I end up my journey at CPH airport missing my daughter’s stroller, which we inquired today, is lying at Vienna airport.
Got my tickets done, hoping it would a smooth journey considering it is a new flight which started operations two days back from Delhi to Vienna but the experience has been worse than ever. I checked on the Air India website, it clearly says for extra baggage up to 30 kg for European countries, charges are 50 EURO's so I expect Air India to refund my extra money charged.

Looking forward for a reasonable explanation for the horrendous service and of course refund!

I was travelling from New Delhi to London on 27th March 2016 - 2:30 am flight. I did my web check-in and even after that I was at Airport at 11:30 pm to drop my baggage. The queue was horribly long and the staff at Air India was highly untrained. After standing in queue for an hour and half, I was made aware that flight is delayed. However the queue did not make any movements. The Business class counters were free and the staff made no attempts to take the luggage even after seeing the plight of the passengers. There were people with babies who were hollowing out of hunger. I went to the PR manager - Ms.Asuni ( as her name is she was the true reflection of it) and she made no attempts to listen to me. After a long argument with her I managed to bring her to the desk I was queued in and things started moving a bit. I was still in queue at 2:15 am . By this time everyone lost the patience and people started shouting. This is when the business class staff came and helped the untrained staff at our queues.

With the help of a staff Mr. Amit (only person who listened to us), couple of us quickly jumped the immigration and security lines and were able to board the plane. However it was 4 am by this time and this is when Captain told us that 2 of the passengers are still struggling in the Security lines and we cannot move. We finally made a move at 4:30 am.

To add to my misery, the crew on the plane ran out the veg meal. I was hungry to my ribs as it was a stressful journey for me so far. I was asked if I eat eggs and on saying yes was given chicken sausage which I believe is insensitive. Later on, on the request of my husband, I was given leftovers even though I ticked "veg Meal" when I did web-check in.I received 2 pooris not even wrapped up properly and open paneer burji whereas everybody else has paratha. Not sure where this food came from.

I developed Food poisoning after my landing in London and had to take sick leaves and go to doctors and hospital. I had to skip important meetings at Office which costed me my work. PR manager is suppose to handle the stress and remain calm, however she was the rudest person I have ever met in my life and was just arguing with all rubbish comments. Staff at the Business class counters was next in line wherein they were imitating the passengers and were mocking at us. I travelled by paying full fare and did not expect any of this.

Shame to the Airlines and also to the Govt officials who actually are responsible to run the company. The scene at the airport was really horrendous.

I know noone will pay heed to my complaint, still want to make the Govt aware of the plight of the citizens, Air India is one of the Company which mirror-image the country and if this is the way passengers are treated, I am not sure what we are trying to communicate to the world. Who is responsible for my medical bills and my loss in the office.
Seat Number: J31 and J30 - Ruma Sharma and Rohit Sharma.

Thanks and Kind Regards
Ruma Sharma
+[protected]

I wanted to complain about the ground staff behaviour at birmingham airport name joseph he was at ticket counter. I was travelling with my 8 yrs daughter on 31/3/16 from Birmingham to delhi on flight AI 114 and this was the worst customer service i received not only he refused to help me he was shouting at me on top of his voice when I complained to his manager her name was hardeep or harpreet she did not listen to me and took his side by defending him and when i asked to give his full name so that i can make formal complaint she refused to do that. This person name joseph was not professional and had no courtesy. He was very rude and had no information to help me. He refused to help me straight away when i stared questioning him and left his desk. His manager did not listen what i need to say about this person and when i asked about his full name she straight away said if you want to complain his first name should be ok as if she doesn't care because she know nothing will happen i had worst experience with these people both of them had no care n customer service skills

I traveled from India to USA on 24 March 2016 with Flight No AI 191. Since Friday morning 25 March 2016 I did not receive my baggage. Wed 30 March i received my baggage. Between this time I called several times on EWR Airport Air india service [protected], [protected] and [protected]. But nobody pick up the phone. Why they keep this no.s if they intentionally dont want to pick up. I called customer service no. and from there they transfer the phone then and then only they pick up the phone as they believe thatcall from AIr india.

I received damage bag and delay baggage claim i already did. But what is next and how to follow up. There is no clue on that. Even nobody pickup the phone and no one replied for email So please suggest me what should i do to get compensate and repair my bag. my file no. is EWRAI19140.

AI 332 Delhi Bangkok sector om 25/3/2016 passenger name Sangita khurana
Frequent flyer. No.[protected]

I have been flying Air India since years now, in 2015 I travelled 5 times via air India, one of the main reasons being
The extra 10 kegs you get over and obove the 20 kgs. I took air India from
Bangkok to Delhi On 25/2/2016 with 31 kegs, no questions asked.

I took another flight on 25/3/2015 with 30kgs baggage, this time the ground staff and your lady manager harassed me by saying rules have changed from 1 st January 2016, only 20 kegs allowed, I have travelled in February 2016, nobody blinked an eye lid with my 31kgs weight. Why on earth is
Your staff in India, rude, heartless with Indians in India. They are saying Air India Bangkok is different than Air India Delhi. What kind. Of silly logic is this.

How and why is it my fault with rule changing on 1 st January 2016' when I have travelled in February 2016 from Bangkok to Delhi with 30 kegs weight.

I rearranged my baggage 4 times with tears rolling down my eyes, but your
Staff was heartless, specially your lady manager, your senior Staff refused
To meet me, I was travelling all alone.

Nobody was doing there job properly, your entire staff specially the lady
Manager were doing there jobs in an completely disinterested manner.

I need an explanation for this and the torture I went through with your Delhi
Ground staff. How can different rules be applicable in different countries when Air India is one company. Each month you send me a summary on
My frequent flyer account, why do you not send this kind of info to your
Frequent flyer members. And why do you have such rude staff who are not
Interested to hear out other pass angers point of view at all.

I need an explanation and compensation for the torture I went through.

Passanger name
Sangita Khurana
Frequent flyers no. [protected]
Email [protected]@yahoo.co.uk